Virgin Media Outage Report in Dyffryn Clydach, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dyffryn Clydach, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dyffryn Clydach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Dyffryn Clydach, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Swansea, Neath and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Internet | |
| Swansea |
TV | |
| Neath |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dyffryn Clydach, Wales
Latest outage, problems and issue reports in Dyffryn Clydach and nearby locations:
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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GAYNOR JOHNSON
(@JOHNSONGAYNOR) reported
from
Skewen, Wales
@virginmedia Had trouble with TV since this morning. Now have just BBC and ITV. Tried phoning but had short message saying they are busy and phone later! Phoned later…same message! What’s going on!?
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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Carl Billingsley
(@carlbillings61) reported
from
City and County of Swansea, Wales
@virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. My ntl email is down for third time in as many months and am unable to connect to the server. How long before it is back please?
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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Stephen Squires
(@Welsh19) reported
from
Pontardawe, Wales
@SkyHelpTeam sort it out… it’s imperative now more than ever when we are working from home to have reliable internet!! There random outages are happening far too often and causing issue for my work and customers!! It’s just a shame I can’t get @virginmedia internet…
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia No explanation was given as i mentioned. My problem still isnt solved and im sick and tired of dealing with incompetent agents. Dont worry about the complaint ill raise my concerns with @Ofcom
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Could someone @virginmedia please help. I cannot access my ntlworld emails. This happened a few weeks ago when I was shut out of my account at your end.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I never received a final bill on paper, only paperless but because it's been so long now, none of that information is on my account anymore when I log in! I've looked now & it's giving me no info. Can u please DM me so I can send my customer number & u can looking into this plz!
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Skewen, Wales
@virginmedia I received it back in May/June time, I already logged a complaint with the person who promised me they had sort it because of your absolutely abysmal customer service and still nearly another month later, moving into October I still have not received my refund! Coming into 6 mths
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hema
(@HomemadeByHema) reported
@virginmedia can you please get in touch, I’ve had problems with wifi since 5 Oct, however your staff keep fobbing me off with ‘there’s an outage problem. I am fed up with having to call them every other day to be told the same by another member of staff
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Beverley
(@Bev280165) reported
@virginmedia A booster. But can I get anyone to listen Our understand, no! In fact I get given phone numbers that aren't correct, or completely the wrong department. I am so fed up with the incompetence and being passed from pillar to post that I will cancel my contract and go elsewhere.
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Joe Priddle
(@jpriddle14) reported
@virginmedia - can someone please get in touch with me regarding a complaint I have about a discount that wasn’t applied to my account on more than one occasion. Thanks
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Apollo
(@apo_sisko) reported
@virginmedia Horrendous! Virgin called me for the broadband switch. I couldn't call back because I only had an order ref and not a customer ID. I called back and I was on the phone for over 1 hour for a new application. I then received a voice mail that the 1st is going through
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Sonn🌟
(@Sonn80) reported
@virginmedia Its both, and there always seems to be some “planned works” & when it’s done, it’s worst than before! No planned works happening right now. I can just about get a connection in the sitting room where the hub is! Can’t get it no where else anymore! Used to be good now it’s crap!
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Dom
(@DominikElmiger) reported
@virginmedia That seems like an easy way out though, simply updating the fix date. The whole street is impacted. Can you give me a real ETA?
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Beverley
(@Bev280165) reported
@virginmedia Yes please. I took out a new 1gb built package last week and was promised boosters to help with the WiFi speed,n they have never arrived. Our download speed is less than the minium advertised. After speaking to 7 agents online and by phone this is still not resolved.
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Dan
(@_DanJbh) reported
@virginmedia @NetflixUK I promise you now, you will have nothing but grief joining these. Don't bother I was meant to have a delivery which got cancelled 4 times by these. Brilliant way to treat new customers. Cancelled and going elsewhere 👍
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phos pero
(@PeroPhos) reported
@virginmedia I'm I want your CEO or a high manager to contact me by the end of the day for these issues. If not I'm taking this further
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Rachel Murphy
(@RahRah0405) reported
@virginmedia I've spent a total of 5 hours on the phone to them, was promised a call back for a manager four days ago and heard nothing. I've spoken to every department and they keep passing me from pillar to post. I've spoken to home movers, customer service, cancellation team and complaints