Virgin Media

Virgin Media Outage Report in Dyffryn Clydach, Neath Port Talbot, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dyffryn Clydach, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dyffryn Clydach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dyffryn Clydach, Neath Port Talbot, Wales 11/22/2024 18:50

November 22: Problems at Virgin Media

Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dyffryn Clydach, Neath Port Talbot, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath, Bridgend and Ammanford.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwansea Internet
United KingdomPort Talbot Wi-fi
United KingdomSwansea Internet
United KingdomSwansea Wi-fi
United KingdomSwansea Wi-fi
United KingdomSwansea Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dyffryn Clydach, Wales

Latest outage, problems and issue reports in Dyffryn Clydach and nearby locations:

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Got through to someone this morning. A new box is needed and a technician booked for Tuesday. Any chance you can contact my mate @wrighty1313 he’s been having issues too 👍

  • abbiet126 Abbie Thompson (@abbiet126) reported from Swansea, Wales

    @virginmedia why is WiFi down for the fourth time this week whilst the app says service is fine? I know it’s not just my box.

  • Botleylady  Val  (@Botleylady) reported from Swansea, Wales

    Still holding on the phone to @virginmedia after 1hr. 31mins 43secs. Absolutely disgusting service.

  • mikeyowen2 Michael owen Ⓜ (@mikeyowen2) reported from Cwmafan, Wales

    @virginmedia network is the worst WiFi I have ever witnessed in my life.

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia ive been on hold for age (56 minutes now?!) no reply on social media or from the websitei am an essential worker and I need internet to work. Your customer service is the worst

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia TBH I’ve restarted the WiFi as per your tips online but the performance is really poor.

  • LucyMazuma Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Are there problems in the Swansea area? Internet has been dropping out periodically for the last 2 days.

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @virginmedia do you actually offer any kind of service??

  • IROJDP Jonathan🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IROJDP) reported from Swansea, Wales

    @virginmedia been on hold for over an hour and twenty mins with my 90yo dad to try to solve a C130 connection problem. And still no answer. Absolute shambles customer service

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia how i understand whats going on with my broadband? I dont have the contract with me (the Landlord got it), my internet is down and i need to work from home. Can you guys help me?

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia why am I buying for you when your broadband service continues to disconnect?! #complaint 😡

  • MarkDav96152735 Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • TheBenWoodcock Benjamin Woodcock (@TheBenWoodcock) reported from Swansea, Wales

    @virginmedia a lot of good your mobile service is when I cant call 111 from my phone

  • George2Rachel Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia After being on hold for over 50 minutes I had to end the call. I’m literally back to square one. That’s the problem.

  • therealGDJ G (@therealGDJ) reported from Pontarddulais, Wales

    @philhovestadt @virginmedia That is only half of the issue...

  • CLlewellyn19 Chris Llewellyn (@CLlewellyn19) reported from Swansea, Wales

    @virginmedia Is there anyone working tonight? My box is not working and is stuck on the starting up page. Been like it for about 3 hours. Waited on the phone for an hour then got cut off, been waiting for another 2 hours 😡

  • Veronica_Cino Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yes I have and it’s says there are no issues. It’s frustrating as I’m working from home and continues to drop or go off.

  • YilmazKml Kamil Yılmaz (@YilmazKml) reported from Swansea, Wales

    @virginmedia what is difficult about transferring my Internet to my new address? I have spoken to your agents umpteenth times, received confirmation that my request has been received, but still no internet service after nearly two weeks...this is really annoying.

  • SimonLew87 S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Yeah I’ve done that and same issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ryancollins55 Ryan Collins (@ryancollins55) reported

    @virginmedia Did that 6 days ago, someone was calling me back. Sent a complaint and not heard anything but I know replies take longer with this. Everytime I speak to someone they cant help or tell me to call. I’ll put this down to a bad decision on my part and go back to Sky. No TV in 5 days.

  • marioandreazza bikedude (@marioandreazza) reported

    @BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.

  • _chels1x chelsea. (@_chels1x) reported

    @virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?

  • trwoodfield Tom Woodfield (@trwoodfield) reported

    @virginmedia Hi thanks for coming back to me, the service was very intermittent yesterday evening - basically didn’t work but showing signs of improvement this morning. It seems to be working on all devices except my iPhone, albeit slower than usual. Are you investigating issues in N19 area?

  • Gilbers84 Gilbers (@Gilbers84) reported

    @virginmedia - just want to say great customer service from two friendly gents this morning that were really helpful and got my problems sorted quickly 👍

  • JayCunningDJ Jay Cunning (@JayCunningDJ) reported

    @virginmedia Router installed 2 days ago and engineer found the external line faulty. No calls from anyone on when this will be fixed, sales rep not taking my calls and customer service waiting time is a joke. If it's not sorted soon I'm cancelling and staying with BT.

  • CMadden77 Carrieanne Madden (@CMadden77) reported

    @virginmedia NO RESPONSE FROM ANYONE. It’s an utter disgrace. Not improving at all you’re making it IMPOSSIBLE to cancel. Please answer this question directly-how do I cancel?

  • asaplace asa place (@asaplace) reported

    @virginmedia @Flav_Bateman @lawrence_bury Sort your ******* **** out! 2 days on the phone to get reconnected when I've never missed a payment yet I've still been cut off. 145 a month you're mugging me right off. May aswell come burgle me while you're at it

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Wandsworth, England

    Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,

  • KAStandAlone KirstenA (@KAStandAlone) reported

    @virginmedia Did you read the post & the screenshot of the email claiming someone phoned me? I don’t think I’ve been this furious for a long time. I will not wait on hold another min. It’s been hours over weeks. I want to *cancel* my tv package. I’m not repeating myself for 5th time. DM me.