Virgin Media Outage Report in Dyffryn Clydach, Neath Port Talbot, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dyffryn Clydach, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dyffryn Clydach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 06: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dyffryn Clydach, Neath Port Talbot, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Gorseinon.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Port Talbot |
Internet | |
| Port Talbot |
Wi-fi | |
| Neath |
Internet | |
| Swansea |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dyffryn Clydach, Wales
Latest outage, problems and issue reports in Dyffryn Clydach and nearby locations:
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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Swansea Sixth form College
(@Sixth_Form_Coll) reported
from
Swansea, Wales
@virginmedia so disappointed with your service. It’s been 9 months since we changed our package and still @virginmedia cannot get a simple Direct debit form processed correctly.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia No, I've gone down this route before, just look in to your routing servers and or the bandwidth limit. Any time I do anything remotely intensive all packets start getting dropped. I'm on my knees.
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia pls fix my wifi
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I just googled it and my issue is with my pc hooked to my router with an Ethernet cable, the WiFi is fine
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia mine is exactly the same keeps going off . it's a load of crap sent me new box and no change. 🤬
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia My wife rang (as account in her name) eventually got through, and an engineer is expected in next few hours as I connection at all now!!Poor/no mobile signal at home as booster box is connected to your router, so even more inconvenience right now.
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Beccy Blackmore
(@belock14) reported
from
Aberavon, Wales
@virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.
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kat 🍊
(@_katyjames) reported
from
Swansea, Wales
@virginmedia We had a box fitted yesterday and the signal just isn’t working, it drops ever other minute or so and we can only get service in the room where the box is
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia I have had: -An upgrade -An engineer come and change the box outside my house -A brand new hub -New power line adapters -My connection tested on your end numerous times And yet the connection, 99 times out of 100, feels like total shit whenever I use anything intensive.
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chris
(@chris061183) reported
from
Skewen, Wales
@mb1984 @virginmedia glad it's not only me with this issue mate 😂. very poor
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Ben Lewis-Bloor
(@BenSwansea) reported
from
Swansea, Wales
@virginmedia my internet just suddenly went down 10mins ago. I was using it. Your test says it cant see the equipment SA1 2PQ
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia Could you tell me what department I need to speak to about set up issues after a house move, and what time they close please
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Simon Rees
(@si_rees) reported
from
Margam, Wales
@virginmedia hi my speed has died to a crawl this morning in the SA13 2 area of Port Talbot. Have reset the Super Hub etc. Help needed please.
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Jonathan Tobin
(@JonoTobin) reported
from
Port Talbot, Wales
@virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix
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JonJamesPhotography
(@JonJamesPhoto81) reported
from
Port Talbot, Wales
@virginmedia @johnmclaren1972 All I’m seeing are apologies but still no resolution to fixing issues, providing a decent service or looking after existing customers. I’ll be changing to sky next month.
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia Again, I appreciate what you're saying, but similarly I've had an engineer to my house and he said that within the parameters of his test, that my connection should be better than average. This is an issue with how my connection is being routed.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
Spend hours waiting for someone to answer @virginmedia then they just tell me ‘wait till tomorrow and it will work’. And it never does, cancellation never sounded so appealing
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Jackson
(@Jackson_SCFC) reported
from
Swansea, Wales
@virginmedia 200 down from what I can remember, I'm at work right now so I can't check but the speed isn't the issue. Also, I said "should" because based on his test, it's an above average connection, but in practice, it's wildly inconsistent in terms of ping, packet loss/timing.
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Jonathan Tobin
(@JonoTobin) reported
from
Aberavon, Wales
@virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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B o b W o o t t o n
(@bobwootton) reported
@virginmedia Did full reset on router which enabled me to talk to it via hardwired laptop. Tried entering modem mode again, having again, had to repeat escape procedure. Need help getting working modem mode…
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kalsarikänni
(@9wv1) reported
@virginmedia They obviously listened. Had a call from someone at Virgin who persuaded me to remain a customer and would sort out my issue. Guess what. A week later still no resolution. If people want a decent service go to @skytv
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Wayne
(@waynec40) reported
@virginmedia This is not customer service this is someone sitting behind a pc having fun on Twitter while getting paid. If you care about ya customers trying making contact with them!! Be human!!
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Rkitek Design
(@RkitekDesign) reported
@virginmedia - Been out of internet for the past 6hours.??? Please update on the outage in the UB5 area???
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Craig Johnson
(@jo9252) reported
@LeeHannan1 @virginmedia Awful @virginmedia I urge customers not to use them
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chloe💙
(@chloe943x) reported
@virginmedia I messaged the one who came to my house the other day, the one who stated there was a cable problem outside and he arranged for another engineer to fix that cable. He was able to come round to look at everything again and told me that nothing has been done with the cables.
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Sajad Hussain
(@mustafa1060913) reported
@virginmedia Still having intermittent problems , any ideas on how I can resolve this ? I can’t speak to anyone at this moment as it’s proving very difficult to get technical advice
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Wayne
(@waynec40) reported
@virginmedia I’m not downloading browsers just for this. My phone works just fine for me so@it’s clearly your software. When you decide you wish to be human and make some other arrangement let me know. This just adds to my complaint! 🚿 💩
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Steve
(@Steviegee1157) reported
@virginmedia What an absolute joke , your service is rubbish and your customer service is even worse.
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Matthew Theobald
(@DirtyLyle) reported
@virginmedia Nope. Just said that’s the way it works. If they arranged one today, it would be deleted straight away and I was to call back on Friday morning if the issue was still happening. It’s been happening for about 6 weeks so I’m guessing it’ll still be happening then.