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Virgin Media

Virgin Media outages and service status in Dyffryn Clydach, Wales

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Dyffryn Clydach, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • 50% Internet (50%)
  • 50% TV (50%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dyffryn Clydach, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dyffryn Clydach, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Dyffryn Clydach, Wales

The most recent Virgin Media outage reports came from the following cities: Swansea.

CityProblem TypeReport Time
Swansea TV 7 days ago

Community Discussion

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Virgin Media Issues Reports Near Dyffryn Clydach, Wales

Latest outage, problems and issue reports in Dyffryn Clydach and nearby locations:

  • adewagstaff
    Ade Wagstaff Physio MACP 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@adewagstaff) reported from Swansea, Wales

    @virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.

  • Adamcroft1996
    Adam Croft (@Adamcroft1996) reported from Pontarddulais, Wales

    @virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?

  • Hywel79
    Hywel (@Hywel79) reported from Swansea, Wales

    You'd think when @virginmedia sent out a new router it'd be one that works better than the old one, apparently not though, this ones shite as well. 3 days in a row, three seemingly random bouts of just not working

  • LucyMazuma
    Lucy Cohen (@LucyMazuma) reported from Swansea, Wales

    @virginmedia Yes so far. But apparently it's a temporary fix and they'll have to return again.

  • belock14
    Beccy Blackmore (@belock14) reported from Aberavon, Wales

    @virginmedia I’m having problems getting through to your customer services, I’ve been trying since yesterday morning. This is unacceptable. Please can you send me a link for a web chat.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Aberavon, Wales

    @virginmedia I was transferred numerous times. Then finally told that the person who set up the house transfer, has messed it up and somehow cancelled my access. With no solution on how to fix it

  • Ericsonnycon
    Neil Parry (@Ericsonnycon) reported from Swansea, Wales

    @virginmedia Hi, this week after speaking to one of your advisors, i agreed to subscribe to the 'premium'tv package, but after today i realised sky sports is virtually unwatchable, as subsrcrbing to a 'premium' tv package i would expext a premium viewing platform, please help.

  • Veronica_Cino
    Véronica (@Veronica_Cino) reported from Swansea, Wales

    @virginmedia You guys are the worst literally, your replies are so slow!

  • George2Rachel
    Rachel George (@George2Rachel) reported from Neath, Wales

    @virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.

  • MarkDav96152735
    Mark Davis (@MarkDav96152735) reported from Gorseinon, Wales

    When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!

  • Dex_Fitz
    𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.

  • garethslee
    Gareth Slee  (@garethslee) reported from Port Talbot, Wales

    @virginmedia My internet has been up and down for the last few days. This morning it completely failed. Rebooted hub a few times but still no go SA13 area.

  • carlbillings61
    Carl Billingsley (@carlbillings61) reported from City and County of Swansea, Wales

    @virginmedia - another frustrating phone call to you where previously upheld complaint still not initiated 😡. Can someone contact me please ?

  • fabblisa
    lisa fabb #StandWithUkraine🇺🇦 (@fabblisa) reported from City and County of Swansea, Wales

    @virginmedia Still no resolution

  • bigchristweets
    Chris Davies (@bigchristweets) reported from Gorseinon, Wales

    @virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.

  • NettThom
    Nett 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NettThom) reported from Neath, Wales

    Customer service is an alien concept to @virginmedia

  • Dex_Fitz
    𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱 (@Dex_Fitz) reported from Skewen, Wales

    @virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia

  • Shane_Rees
    🏴󠁧󠁢󠁷󠁬󠁳󠁿Shane🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Shane_Rees) reported from Swansea, Wales

    @virginmedia took out new contract. Been waiting 2 days for the service to be activated and have been promised 2 call backs to help resolve the issue which has I have not had. Very poor service indeed.

  • JonoTobin
    Jonathan Tobin (@JonoTobin) reported from Port Talbot, Wales

    @virginmedia I was advised that I need to speak to a different department, by what feels like every department in Virgin Media! Whoever dealt with the house to house transfer has made an error.. and has somehow cancelled my service. But no department is taking responsibility to fix

  • SimonLew87
    S (@SimonLew87) reported from Swansea, Wales

    @virginmedia Hey I’ve done everything on your website and still the same issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LisaBoyce6
    Lisa Boyce (@LisaBoyce6) reported

    @virginmedia - your salesman has sold an Alzheimer’s relative a media package- she doesn’t have mental capacity to consent but your call centre refuses to take our lasting power of attorney so we can’t cancel. She has no paperwork and can’t remember the password set up. Not good!

  • SiGallagher
    Simon Gallagher (@SiGallagher) reported

    @virginmedia What's the issue with the app and website log ins? It's not working, not showing an error message other than "server_error" in the URL, and I see no status update from you?

  • CaroleWinter
    Carole Winter (@CaroleWinter) reported

    @virginmedia can you answer my call please. Been holding for over an hour. Your website does not resolve my issue of rubbish broadband

  • crispinlewis
    Chip Lewis (@crispinlewis) reported

    @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

  • NRandonFactor
    Neil Randon (@NRandonFactor) reported

    Virgin Media broadband has been down all morning. Tried twice to speak to someone but held in queue for now more than three hours. Utterly useless @virginmedia

  • AndyDevineCOYS
    Andy Devine (@AndyDevineCOYS) reported

    @virginmedia absolutely despicable that since January this year we have been trying to sort out fraud on my 83 year old disabled mother in laws account where somehow she is been hacked with additional services on her account. Despite over 100 calls and live chats and 8 complaint

  • LukeRobertMason
    Luke Robert Mason (@LukeRobertMason) reported

    @virginmedia Where do we start? 1) Your 'Contact Us' ChatBot is utterly unusable. It forces you to move to scan a QR code to move to the app - where you continue to have exactly the same conversation with the same bot in the same web-bases system. 2) It is impossible to ask simple questions: Like 'Cancel Extras'. 3) Everything on the website is about upselling a service over providing customers useful information about their currently plan.

  • EdwardDunford
    Edward.Dunford (@EdwardDunford) reported

    Two scam calls and still ok hold after an hour this morning. Great service @virginmedia

  • bhoyjohn1888
    John Cameron (@bhoyjohn1888) reported

    Dear Lord. Virgin media. Crap. No one answers the phone.

  • clarke_j_emily
    Emily J Clarke (@clarke_j_emily) reported

    @virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬