Virgin Media Outage Report in Dunvant, City and County of Swansea, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunvant, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunvant and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dunvant, City and County of Swansea, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Port Talbot, Neath and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Wi-fi | |
| Port Talbot |
Internet | |
| Swansea |
Wi-fi | |
| Swansea |
TV | |
| Neath |
Wi-fi | |
| Neath |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunvant, Wales
Latest outage, problems and issue reports in Dunvant and nearby locations:
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia It seems it’s down until 10.15 tomorrow morning. Ridiculous
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Chris Richards
(@cymruchrisrich) reported
from
Gorseinon, Wales
@virginmedia down again . No wifi or tv 😡
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Phil
(@phillip_richard) reported
from
Swansea, Wales
@virginmedia #internet is down in #morfaroad #swansea same as yesterday morning ???? Done the reboots and need to know how long of possible
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🧑💻 Michał in CS
(@michalincs) reported
from
Swansea, Wales
I cancelled @virginmedia broadband as the price kept increasing, the service wasn't. They offered 75% more speed for 40% less as I was such a "loyal customers for years". Effectively, they admitted they were overcharging me for years hoping that will make me stay! No thank you.
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Chris Davies
(@bigchristweets) reported
from
Gorseinon, Wales
@virginmedia I'm aware of the line you're taking to defend the 11% increase but the point is that your service is rubbish as demonstrated by the third image. We have to chuck £200 to Google to get a hub that works. I presume you're not getting an 11% pay rise this year. I know I'm not.
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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Darren Hughes
(@DarrenH99174695) reported
from
Swansea, Wales
@virginmedia Wife had spent over four hours on the phone to various operatives over two days, no help whatsoever.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia He apparently told my neighbour that it will just come on at some point tonight? I don’t really hold a lot of faith with that as he had no idea what the issue was?
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Geraint Reynolds
(@Gezz99) reported
from
Aberavon, Wales
@virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦
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The_Viking
(@The_Dave_89) reported
from
Swansea, Wales
@GalePrime @AshBoio @LoREclipse It's still **** as it's virgin media
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Duncan Lewis
(@grumpyoldprof) reported
from
Skewen, Wales
Hello @virginmedia. I cannot sign in to my ntlworld email - it says my password is not recognised. Is the server down please as my password has not changed. This has happened at least 6 times in the last 12 months.
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Haylz 🦢🏴
(@HayleyJones1987) reported
from
Swansea, Wales
@virginmedia Hi, who can help in setting up a new landline phone? I’ve followed the instructions it came with but it doesn’t make calls or receive etc. thanks.
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
@virginmedia £50 more for the same package seems unfair to your loyal existing customer's
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia business- 30 mins outage on Friday and its still off. Take it you are giving me a free couple of months for the poor service? Thanks, very kind.
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice
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Paul Johnson
(@enfysjack) reported
from
Swansea, Wales
He @virginmedia Can you explain to me why a new customer can have the same package as me for £33 ? Whilst I am currently paying £85
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Kevin Child
(@KevDocChild) reported
from
Swansea, Wales
@virginmedia you really are impossible!20+ years as a customer, you invite me to get in touch to discuss my end of contract choices, then provide the lamest excuses when I try but fail! Mmm #timeforachangeofprovider
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Phil Cowley #YJB4LIFE
(@philcowley2) reported
from
Swansea, Wales
@virginmedia PS I know the link is at the bottom when you scroll down, it's just it would be easier if it was at the top
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Doug Micheal Matthews 😇🇫🇴
(@saintdougie) reported
from
Llanelli, Wales
@BaggieBirdd66 @virginmedia Possibly your local council could help you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Stewart
(@pdcstewart) reported
@virginmedia I've spent 2 hours on the phone today 3 different departments. An engineer has been out and says they can't because it's a shared drive. Issue is that it isn't. It is my property, with right of access for 3 other properties, none of which will also be able to get virgin I assume
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Nick P
(@earlofmarl) reported
@virginmedia Your app says there isn't a problem so you have not provided me with a fix time
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MarcMan
(@MarcMcNulty13) reported
@virginmedia No, it was not resolved at all, I ended up paying to have the phone fixed myself, I explained this to your team and they gave me €20 off the next bill, better than nothing I suppose, I wont be using Virgin Media again for a mobile phone service once this contract expires, thanks
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Martin Riddle
(@Martrid) reported
@virginmedia OK, I am moving to deal this issue via Tom Mockridge, your CEO.
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Dani
(@danosulx) reported
@CurtOSullivan10 @virginmedia Completely agree. We’re paying for a service that we’re not getting 100% out of. Never known anything like it!!
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Random Hippy M.C
(@bouncingworm) reported
@virginmedia Are you having a laugh! I've explained it ten fold and have asked for someone to ring me back but it appears that's far too much trouble for Virgin
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...
(@sportelephanant) reported
@virginmedia This is the number I call 0345 454 1111 Also your WhatsApp chat is terrible
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Nick P
(@earlofmarl) reported
@virginmedia Of course I have checked. You app says there is no problem at my address but Internet forums says you are having multiple issues in this area and all over the country.
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Lizzie Rynne 💙
(@_MMaritima) reported
@rainworthgord @virginmedia I think really it's time for me to switch supplier. I am really feeling very ripped off by this lot these days. Their customer service has tanked recently and the prices hiked.
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Gina Burton
(@GinaBurton28) reported
@virginmedia sort your internet connection out please in Solihull!!! It’s been cutting in and out for over a week now. Terrible service for those of us who work from home!!!! #virginmedia #solihull