Virgin Media Outage Report in Exeter District, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Exeter District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exeter District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Exeter District, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Exeter District, England
Latest outage, problems and issue reports in Exeter District and nearby locations:
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
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Steve Lee
(@SteveALee) reported
from
Exeter District, England
@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kane
(@kanegoswell) reported
Love being on hold with virgin media for 47 minutes for someone to then answer and hang up immediately. Happens every time.
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🏴Scouseweegian
(@scouseweegian) reported
@samanthagf3 @virginmedia Yeah I’ve done all the checks and reboots. It’s just ****.
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paul macready
(@duklaprm) reported
@virginmedia Phone the number select broadband issue..just wants to run a test. I want to speak to someone. Phone again selected cancellation line. Hold for 20 minutes and call ends. Hopeless. Will be phoning @SkyUK. Hope they can help pay any fees as moving is the only option
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MoonblueJo 🇬🇧
(@Lanzabear27) reported
@virginmedia if people can’t get through to Virgin to cancel their package just cancel your Direct Debit then they’ll soon ring you up 👍👍👍👍
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Nemo Francis
(@polkadotnemo) reported
@virginmedia That link doesn't work, but I'll try your tech again
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Kane
(@kanegoswell) reported
@virginmedia I need to get in touch with you to change/cancel my contract. Your website doesn’t work and you won’t call me back so I just have to go through the phone process and wait another 45 mins, is that right?
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Terry Hooligan
(@TerryHooligan) reported
@virginmedia Unbelievably bad service. Internet cuts out once a day at least. Can’t sign into the site as it won’t recognise my email address and been unable to contact anyone there on the phone for weeks. Literally the worst time possible to do this as working from home.
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Daniele d
(@danielrudhshs) reported
@virginmedia Your internet sucks nuts
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David Raison
(@jumpsystems) reported
I’ve just spent an hour on the phone to @virginmedia trying to negotiate a better deal. That’s probably used up all my free calls! Shocking service; I really should have left. #nexttimeileave
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Kyr
(@Kyr_Shara) reported
@virginmedia Text service got back 23 hrs later said nothing they can do. I'm going to cancel if I can actually speak to someone to do it