Virgin Media Outage Report in Exeter District, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Exeter District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exeter District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Exeter District, England
Latest outage, problems and issue reports in Exeter District and nearby locations:
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Alex Squire
(@exeteralex) reported
from
Exeter District, England
@virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia Thank you for your response. The issue returned swiftly after the engineers visit and has continued to deteriorate and now the picture is not visible nor the sound.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?
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Jσѕιє 🦋🧡
(@tacksf0rsnacks_) reported
from
Exeter District, England
See Virgin media are up to their old tricks again…🙄 if I had £1 for every time they are down, I’d be rich and could go elsewhere for a better package…
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Elliot
(@Elliot_TBR) reported
from
Exeter District, England
@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Thankyou so much. Shocking service. Don't message again please
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Sean Jenner
(@SeanJenner10) reported
from
Exeter District, England
@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@O2 number should have ported on Monday, from @virginmedia as part of new package. After several calls this week the porting has still not happened, now have no service! And yes I have switched it off and on again! #help #notgreat
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
Virgin media internet is absolute dog ****
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Siân McPhee
(@sianmcphee) reported
from
Exeter District, England
@virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.
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Jσѕιє 🦋🧡
(@tacksf0rsnacks_) reported
from
Exeter District, England
@MarkDav41562638 @virginmedia Still down in Exeter. Sort it out @virginmedia!
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PMo
(@Bingamin) reported
from
Exeter District, England
@virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia I cannot recall if there was anything specific, but they reset some things and checked the wiring but no resolution
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Tilly
(@_Tillyjp) reported
from
Exeter District, England
@virginmedia hi any idea how long the internet will be down in EX2 area please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SteveB
(@st3bc1) reported
@virginmedia Repeatedly being told all is ready 48hrs before, after I take the time to call and check, then getting a text 24hrs out cancelling the appt points to very problematic customer information processes at the least. Not to mention waiting over a year.
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billy@wakey 💙💛
(@billbeaumont72) reported
@virginmedia @richardbranson I will not pay the payment due next week I will cancel the DD I need someone to call me asap ..
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𝓔𝓮𝓼𝓪 𝓸𝓽𝓼𝓾𝓽𝓼𝓾𝓴𝓲
(@Dabest42658903) reported
@virginmedia My internet is really bad and you need to fix it pls .
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Alan
(@Bigmanpfc) reported
@virginmedia customer service is one of the worst I’ve experienced! However their engineers are top notch! Guy went out of his way to make sure we were sorted even though @virginmedia had been next to useless!!
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Kelly
(@Kelly37535474) reported
@virginmedia My parents have no phone line in RM16 but your service status says no issues!!! Please advise urgently.
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Alexis Neil
(@alexisneil1) reported
@virginmedia how can you disconnect traditional land lines for customers who do not believe in Wi-Fi and expect an 89 year old lady to just accept your poor service! Are only option is to move to BT can we keep the number?
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Lord Neil P Shawcross
(@NeilPShawcross) reported
@virginmedia That app won't connect to my service. Oh the irony!
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Barry Finnie
(@barryfinnie1715) reported
@virginmedia please tell me how to get through to a UK call centre so I can cancel my broadband and o2 sim? It’s shocking the amount of times I’ve tried to call and nobody is able to cancel and get put through to different departments, horrendous service!!
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Celestial🧚♂️
(@latashalauren) reported
@virginmedia There are known issues in the area, how long would something like this take to fix?
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Careless Wispa
(@naturalsystah) reported
Well @virginmedia said my broadband and TV would be working later tonight...it was up and running again about 2 hours ago, well ahead of time. Can't complain considering the bad weather