Virgin Media service status in Exeter District, England

Problems in the last 24 hours in Exeter District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exeter District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Exeter District, England

The most recent Virgin Media outage reports came from the following cities: Exeter, Pinhoe, and Exmouth.

City	Problem Type	Report Time
Exeter	Wi-fi	20 hours ago
Exeter	Wi-fi	1 day ago
Exeter	Wi-fi	2 days ago
Exeter	Wi-fi	2 days ago
Exeter	Wi-fi	3 days ago
Exeter	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Exeter District, England

Latest outage, problems and issue reports in Exeter District and nearby locations:

• 
  Mike Noon (@TheMikeNoon) reported 4 minutes ago from Exeter District, England

  @virginmedia I cannot recall if there was anything specific, but they reset some things and checked the wiring but no resolution

• 
  Siân McPhee (@sianmcphee) reported 9 minutes ago from Exeter District, England

  @virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.

• 
  Em J Hamilton (@EmmaOrca1971) reported 13 minutes ago from Exeter District, England

  @virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.

• 
  Mike Noon (@TheMikeNoon) reported 13 minutes ago from Exeter District, England

  @virginmedia Thank you for your response. The issue returned swiftly after the engineers visit and has continued to deteriorate and now the picture is not visible nor the sound.

• 
  Jasyboy71 (@jasyboy71) reported 17 minutes ago from Exeter District, England

  @virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager

• 
  Elliot (@Elliot_TBR) reported 17 minutes ago from Exeter District, England

  @J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.

• 
  Rachel Smith (@HotelRach) reported 24 minutes ago from Exeter District, England

  Is @virginmedia down in Exeter again or is it just us?

• 
  Em J Hamilton (@EmmaOrca1971) reported 24 minutes ago from Exeter District, England

  @virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?

• 
  Clare Palmer (@spinkles176) reported 27 minutes ago from Exeter District, England

  @virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?

• 
  Martin Elcoate (@MElcoate) reported 34 minutes ago from Topsham, England

  @virginmedia Well that’s pretty meaningless. Broadband down in Exeter & other parts of Devon. When is service expected to be restored? Why haven’t you put a message on your website? This is impacting my ability to work at home.

• 
  Sean Jenner (@SeanJenner10) reported 34 minutes ago from Exeter District, England

  @virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.

• 
  justin courtney (@jdcecfc) reported 34 minutes ago from Exeter District, England

  @virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic

• 
  Tilly (@_Tillyjp) reported 36 minutes ago from Exeter District, England

  @virginmedia hi any idea how long the internet will be down in EX2 area please?

• 
  Alex Squire (@exeteralex) reported 41 minutes ago from Exeter District, England

  @virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.

• 
  Jasyboy71 (@jasyboy71) reported 42 minutes ago from Exeter District, England

  @virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes

• 
  Jσѕιє (@tacksf0rsnacks_) reported 43 minutes ago from Exeter District, England

  Virgin media internet is absolute dog ****

• 
  justin courtney (@jdcecfc) reported 44 minutes ago from Exeter District, England

  @virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.

• 
  Jσѕιє 🦋🧡 (@tacksf0rsnacks_) reported 53 minutes ago from Exeter District, England

  See Virgin media are up to their old tricks again…🙄 if I had £1 for every time they are down, I’d be rich and could go elsewhere for a better package…

• 
  justin courtney (@jdcecfc) reported 54 minutes ago from Exeter District, England

  @virginmedia Thankyou so much. Shocking service. Don't message again please

• 
  PMo (@Bingamin) reported 59 minutes ago from Exeter District, England

  @virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott Cassidy (@scottycass88) reported 5 minutes ago

  @virginmedia left in limbo and everything your customer service team is all bollocks. Were .enter to be connected today and because of a **** up on your part we are stuck with no broadband till mid january. Happy Christmas my arse. Useless.

• 
  Steve 🐍 (@sonysteve1) reported 5 minutes ago

  @zacbowden @windowscentral @virginmedia Virgin media’s hubs are total shite . And should not be installed. I’ve turned mine into a modem and now use a mesh 6 router . Problem solved .

• 
  DT (@davetainton) reported 9 minutes ago

  @virginmedia I’ve been trying to get help from your chat but after about 5 days of being asked if I’m the account holder 10 times and speaking to 8 people I’m getting nowhere.. anyone able to help

• 
  RThomas (@Mr_RThomas) reported 9 minutes ago from Lambeth, England

  @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

• 
  Elizabeth McCafferty (@ElizabethMcCaf8) reported 16 minutes ago

  @virginmedia are an absolute joke on hold for 30mins for the thousandth time for the advisor to hang up 🤬 sick of having no service we pay good money for

• 
  Zac Bowden (@zacbowden) reported 22 minutes ago

  @sonysteve1 @windowscentral @virginmedia I do the same. That doesn't help if the ISP isn't providing the service bit though

• 
  HelenB (@HelenB50535129) reported 23 minutes ago

  @virginmedia what absolute shambolic customer service- gave req notice..as I’ve moved, called 6 times & still no further forward, even had a staff member cancel my disconnection,4 calls tonight,cut off twice& put on hold for 22 mins just before you close, guess what,still no help

• 
  Zac Bowden (@zacbowden) reported 24 minutes ago

  @virginmedia Your site says there are no known issues. My Internet is now totally dead.

• 
  abbywilkesphotography (@abbywilkes) reported 24 minutes ago

  @virginmedia @Nikkicf80 Constantly, CONSTANTLY dropping out. Not a happy customer amd we have hub4....

• 
  John (exocet861) (@turner8619) reported 26 minutes ago

  @virginmedia Nope nothing I've had no tangible correspondence from you guys just my phone calls my messages my never ending being passed around