Virgin Media service status in Newton Poppleford and Harpford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Newton Poppleford and Harpford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Poppleford and Harpford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Newton Poppleford and Harpford, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Pinhoe, and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter
|
Wi-fi | 20 hours ago |
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Exeter
|
Wi-fi | 1 day ago |
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Exeter
|
Wi-fi | 2 days ago |
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Exeter
|
Wi-fi | 2 days ago |
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Exeter
|
Wi-fi | 3 days ago |
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Exeter
|
Wi-fi | 4 days ago |
Community Discussion
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Virgin Media Issues Reports Near Newton Poppleford and Harpford, England
Latest outage, problems and issue reports in Newton Poppleford and Harpford and nearby locations:
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Martin Elcoate (@MElcoate) reported from Topsham, EnglandApologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Steve Lee (@SteveALee) reported from Exeter District, England@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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🍎🍐TheGrocerOnTheGreen🍋🍊 (@grocer_on_green) reported from Exeter District, England@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Martin Elcoate (@MElcoate) reported from Topsham, EnglandDear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Billy Bingham (@billy8179) reported from Exeter District, England@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Martin Elcoate (@MElcoate) reported from Topsham, England@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
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Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Kathy Tomlinson (@kathytomlinson_) reported from Exeter District, England@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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Billy Bingham (@billy8179) reported from Exeter District, England@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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humanenergy (@humanenergy5) reported from Exeter District, England@reece_dinsdale @virginmedia Yes up every three months now. Call responses have always been poor.
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Kathy Tomlinson (@kathytomlinson_) reported from Exeter District, England2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England@virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you
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Aly Howard (@Alydinsdale) reported from Countess Wear, England@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Billy Bingham (@billy8179) reported from Exeter District, England@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TGP (@terrygparrott) reported@virginmedia Why is my Broadband so slow this morning in Farnborough Hampshire?? I'm paying for M350 and getting around 50 Mbps????
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Goldy Loxx (@goldyloxxx) reported@virginmedia FYI season 4 of Taskmaster on Virgin On Demand Service hasn't been uploaded - when you click the info, it plays ep2 s1 instead.
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Shumon Miah (@ShumonMiah8) reported@virginmedia I will be cancelling my direct debits with Virgin media as of today. I have done everything from my end. If you're being unresponsive then I'm afraid thats your problem not mine. I'll be saving a screenshot of this for evidence.
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Rob (@robdrfc4eva) reported@virginmedia I know this so if I leave then I become a new customer. Also thought this type of selling had been outlawed by the government to force companies to compensate their loyal customers
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Sara Belhay (@SaraBelhay) reported@virginmedia we’ve only been a customer with you for a day and we’re already switching because of the diabolical service we’ve received. On the phone for 3 hours & your rep hung up when we asked to speak to a manager.
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Mad Commuter (@wrigley003) reported@virginmedia I have rang via relay twice. On both occasions waited 49 minutes and 39 minutes and on both occasions I have had the phone disconnected (hung up) on your end. So I ask is there an email address I can send something to? The service right now is abysmal
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sally ann osmond (@sallyosmond) reported@virginmedia all@my services have been down since Saturday 5.30pm. Your update has given 3 updates of different times it will be resolved. Each saying engineer is on his way! How long does it take an engineer to get to the problem, he’s been on his way since 6pm yesterday.
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EdwardJPearse (@PearseEdward) reported@virginmedia been on hold for nearly 3 hours on my day off today. Passed through 6 different operators. All I want to do is cancel my contract. I know these are exceptional times but this is ridiculous
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Botty Monster (@Article_Fifty50) reported@helenmdownie @virginmedia Been trying to cancel for weeks. Online chat they just disconnect me. Phone says call back later. Emails ignored. Can't change my package online. Is this some kind of joke @virginmedia
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fabiano (@fabparra) reported@virginmedia Apart from the fact that it took 5 days to get a solution. Me and my partner are working from home and it's been a big stress for both of us. We don't trust @virginmedia any more and You are the most expensive broadband provider!!!