Virgin Media Outage Report in Newton Poppleford and Harpford, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Poppleford and Harpford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Poppleford and Harpford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newton Poppleford and Harpford, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
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| Exeter |
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| Exeter |
Internet | |
| Exeter |
Internet | |
| Cullompton |
Phone | |
| Exeter |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton Poppleford and Harpford, England
Latest outage, problems and issue reports in Newton Poppleford and Harpford and nearby locations:
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓
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Abdul Latif
(@alatif7934) reported
from
Exeter District, England
@SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginhelp @virginmedia Still waiting for them to help me... Good thing my son isn't at uni, 430 miles away and without a working phone thanks to these incompetent buffoons
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Steve Haynes MONSTER
(@stevem3ter) reported
from
Honiton, England
@virginmedia trying to register an online account but can’t as I don’t have the two digit code needed. All other information I have on correspondence. Can you please help ?
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia Issues with TV in EX4 area. Losing signal every few seconds. WiFi keeps going off, not good when working from home. And I get to pay over £110 a month for this!
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Sally French
(@sallywallywoo10) reported
from
Exeter District, England
@virginmedia Thanks but I’m not a customer yet...I see there was some sort of roadshow going on yesterday but didn’t know about it in advance so no time to take a look. I’m just keen to switch from my current provider.
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have a virgin media landline does that mean I can dial and get through to a member of the team? I have tried on a few occasions today and just get the engaged tone? Can you help? Thanks
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@virginmedia internet down again. Problems ? 🤔😬
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginmedia Amy chance of responding to @virginhelp suggestion that you might be able to help?
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have recently been upgraded to M500 broadband. I understand the minimum download speed is 258 Mbps. Having done a speed test yesterday I am only getting 102. Can you help?
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@PhilPpauk @virginmedia Seriously it’s been 24 hours of terrible service now 😭 you’d think they would have decent infrastructure from the billions they make each year
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Dave Moist
(@Bingamin) reported
from
Exeter District, England
@LivHinton @NedStratUCOVI @virginmedia I'm not in London. No issues here in sunny Devon. So not the whole country.
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia For now but considering the current situation, internet issues are not helpful. This isn’t the first time that I’ve had this.
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Matt Scott
(@mrmattscott82) reported
from
Exeter District, England
Hey it's not news! @virginmedia has been down more than on today and a fair bit the last few weeks too
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Andy Cooper
(@DevonLifeEd) reported
from
Exeter District, England
@laurahiggins_ @virginmedia Honestly, I know it’s a first world problem, but if the taps didn’t provide water when you turned them on there would be outrage. With broadband it just seems all the companies in #Exeter get away with it. We tried BT before and they were #pants
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@RM_Leeming @Justice30 @virginmedia And never a refund in sight....
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
Working from home is even more of a challenge when @virginmedia cuts in and out and is as slow as a snail! Gahhhhh
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia yet again more connectivity/TiVo issues in the EX4 area. Not great when working from home and you can’t access your important meetings. How about reducing our bills as we’re not getting the 24/7 service we’re paying for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mo
(@MoMocmo) reported
@virginmedia You need to listen to all my calls and review the catalogue of errors that has resulted in 2 hours of my day being wasted and the subsequent backlog of work this has resulted in. Affecting my customers.
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LuvDup🔔🔚
(@LuvDup) reported
I thinkit's now time to look for another broadband provider. Obviously not going to get the same speeds as @virginmedia provides but I'm hoping to get better customer service
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Richard Smith
(@smudger2111) reported
@virginmedia Hi - thank you. I am simply trying to replace a broken handset for the TiVo box we have. I’ve tried following all the suggestions to do so but have been unsuccessful so far - can you please help?
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Thomas Thomson
(@thomas_thomson) reported
@virginmedia The link just says there’s no issue with the connection coming into my house, which I already knew! The problem is with the router!
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Emma Scott
(@forsythe_emma) reported
@virginmedia your customer service is outstanding… phone calls being cut off every time you call, when you finally get through the end the contract, they tell you it’s all completed… until you get another bill!!
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Chris Affonso
(@kissffonzo2) reported
@virginmedia Your apologies are just words @virginmedia have no idea how some of their customers have tryed to call and speak with your people. So of you customer service staff are rude and unhelpful and I have made a number of complaints on these matters with no success and hide behind this
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Ian Scoble
(@IanDScoble) reported
@virginmedia Sadly(!) without access to the net to check your site, I was unable to find any fault report. Maybe you can look internally?? (I'm just the mug that lost service!)
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Erin davis
(@Erindav58339011) reported
@virginmedia Hi yes moved house on 11th Feb and was advised I wasn't entering into a new contract and that I wouldn't have a disconnection fee to pay if I cancelled before 25th Feb. That was the conversation I had on 4th Feb via live chat. Today I phoned up to cancel to be told I was in a new
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Mitch Barn
(@barn_mitch) reported
@virginmedia Hi I spoke to 4 different teams and had to explain situation to each, the last 2 were rude and dismissive of my complaint and the last one hung up
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Victoria Crawford
(@missvici) reported
@virginmedia I was wrongly charged for Netflix and despite repeated calling and being told it’s corrected I am still being charged and no refund. Please help!