Virgin Media Outage Report in Newton Poppleford and Harpford, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Poppleford and Harpford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Poppleford and Harpford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newton Poppleford and Harpford, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Total Blackout | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton Poppleford and Harpford, England
Latest outage, problems and issue reports in Newton Poppleford and Harpford and nearby locations:
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Tilly
(@_Tillyjp) reported
from
Exeter District, England
@virginmedia hi any idea how long the internet will be down in EX2 area please?
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Thankyou so much. Shocking service. Don't message again please
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Alex Squire
(@exeteralex) reported
from
Exeter District, England
@virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.
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Sean Jenner
(@SeanJenner10) reported
from
Exeter District, England
@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia Thank you for your response. The issue returned swiftly after the engineers visit and has continued to deteriorate and now the picture is not visible nor the sound.
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justin courtney
(@jdcecfc) reported
from
Seaton, England
@virginmedia I was with my dad, and we were were going to change all of his stuff, but it was pathetic how the two call handlers treated us. No respect at all and seemed very pleased not to help.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Well that’s pretty meaningless. Broadband down in Exeter & other parts of Devon. When is service expected to be restored? Why haven’t you put a message on your website? This is impacting my ability to work at home.
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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PMo
(@Bingamin) reported
from
Exeter District, England
@virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.
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Al Brooking
(@albrooking) reported
from
Exeter District, England
I have had lots of issues with @virginmedia over the last few months. Received this today “We wanted to let you know that the speeds to your Virgin Media Hub haven’t fallen below your Minimum Guaranteed Download Speed for 3 days in a row.” And today its down completely.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
Virgin media internet is absolute dog ****
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Siân McPhee
(@sianmcphee) reported
from
Exeter District, England
@virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.
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Elliot
(@Elliot_TBR) reported
from
Exeter District, England
@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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Rachel Smith
(@HotelRach) reported
from
Exeter District, England
Is @virginmedia down in Exeter again or is it just us?
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sam
(@sameziomalhotra) reported
@virginmedia Btw we called during the weekdays, making the customer look stupid when trying is a joke. Don’t join virgin, too much hassle
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jessica gilliland
(@sassyland3) reported
@virginmedia called technical support TWICE and been cut off after 1 hour of waiting both times. ??
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Chris Dalton 💙
(@dalty) reported
@virginmedia please DM me with email for customer support, as your web site is useless for contacts. Existing customer. With an issue. Thanks.
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Whitty 2020 🗯
(@Whitty2020) reported
@virginmedia I am waiting for my welcome email, I need my area reference! No welcome email but you’ve already taken first payments from my bank...which was double the amount I signed up to? What’s the crack there... I’d check my bill but I can’t sign in or up to the app!!
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Michael Rosen 💙💙💙🎓🎓🎓
(@MichaelRosenYes) reported
@virginmedia We're coming to the end of the road with you: we've talked through the problems, done what you asked, you've sent us a box, we've bought an ethernet cable. THE TWO TVs DON'T WORK. @Underthecranes
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Leanne Hawker
(@leannehawker) reported
Being told we could have an upgraded package at one price and now being told we can’t! Our broadband has been crap and now this 😡 @virginmedia Phone up and each time we speak to someone it goes up £5?!?!
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david campbell
(@campbell501) reported
@virginmedia do you have a complaints department I can talk too or email. I have lost all faith in your call centre staff. You should be ashamed of the service of your call centre. You need to invest in training the staff on how to deal with loyal customers.
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Abbie Bennet 💙
(@Bennet9Abbie) reported
@virginmedia are your fault team open ? We’ve been waiting for over 2 hours now . Broadband issue
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Ray
(@Ray58920624) reported
@virginmedia @virginmedia My installation has been rescheduled more than twice. Your pre-installation team promised me yesterday that they would send the construction team to solve the issue and give me an update on 16 January 2021, which is today. But, no one showed up. i need a solution