Virgin Media Outage Report in Newton Poppleford and Harpford, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Poppleford and Harpford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Poppleford and Harpford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newton Poppleford and Harpford, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Exmouth and Teignmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exmouth |
||
| Exeter |
Total Blackout | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton Poppleford and Harpford, England
Latest outage, problems and issue reports in Newton Poppleford and Harpford and nearby locations:
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Matt Scott
(@mrmattscott82) reported
from
Exeter District, England
Hey it's not news! @virginmedia has been down more than on today and a fair bit the last few weeks too
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia yet again more connectivity/TiVo issues in the EX4 area. Not great when working from home and you can’t access your important meetings. How about reducing our bills as we’re not getting the 24/7 service we’re paying for.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
Working from home is even more of a challenge when @virginmedia cuts in and out and is as slow as a snail! Gahhhhh
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@reece_dinsdale @virginmedia Yes up every three months now. Call responses have always been poor.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@PhilPpauk @virginmedia Seriously it’s been 24 hours of terrible service now 😭 you’d think they would have decent infrastructure from the billions they make each year
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia For now but considering the current situation, internet issues are not helpful. This isn’t the first time that I’ve had this.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Amanda Leach
(@nuggyleach) reported
from
Exeter District, England
@Peter_Follett @virginmedia Try TalkTalk. I left a Virgin £80 per month 'Faster Fibre' TV + phone package in December. Connection always dropping..Had no problems with our internet since and now pay £35 capped for 24 mths! Plus their live chat is much quicker than trying to get hold of Virgin!
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia Issues with TV in EX4 area. Losing signal every few seconds. WiFi keeps going off, not good when working from home. And I get to pay over £110 a month for this!
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Phillips
(@KarenPh17289007) reported
Yet again no broadband service from @virginmedia and this time it’s going be for 5 days until they can get a technician to us, 5 days?!!?? Singularly the WORST company I’ve ever dealt with. I know I don’t have a lot of followers, but please, if you do follow me, share.
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Rick Sacrop. 🇬🇧 🏴🥋🎸🎹 🏉🇺🇦
(@RickSacrop) reported
@virginmedia An alternative way to spend 30 hours. After all if you don't think a system is a useless waste of time, your phone system could be just as bad. It's all about what you consider useless I guess. @ofcom @richardbranson
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Karen Phillips
(@KarenPh17289007) reported
@virginmedia once again you have proved yourselves to be the WORST company I have EVER dealt with. Without broadband for 5 days until you can get your technician to us on Saturday. Your ‘first’ available appointment? This has been caused by YOUR people working in our area.
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Limelump
(@Limelump1968) reported
@RickSacrop @virginmedia Only good thing about virgin are the speed, when it works OK, service is 💩 they pretend they will let you leave, then pester you with calls until you agree a new contact, been with then 23 years and the only time I feel stressed is the fault of virgin, new customers beware
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Christian Borrman
(@chrisborrman) reported
@virginmedia I work in tech; tried different cables, devices and browsers before calling, as calling your CS is 1hour min and like pulling teeth; really it is the worst in the industry there are no lights on any ethernet ports and no connected device sees any port
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Craig A
(@CraigAl25804919) reported
@virginmedia It would assist me if you could start making your customer service, at least, 100 times better. Does that answer your question?
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Liam
(@liam63786267) reported
@virginmedia can I dm query regarding signing up as new customer
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froggythegamergirl
(@froggytimemk2) reported
@virginmedia @virginhelp It's fine during the day but as soon as it's 6pm it's like you start throttling the bandwidth, I work from 6pm till late so this means I literally cannot work. We're paying £74 a month for this **** and it's been going on for years!
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Anne Marie Moran
(@AnneMar93080038) reported
@virginmedia crap internet down again this week.
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heidi vogel
(@heidilevo) reported
@virginmedia July 2021 and again now as well as many times in between. I call regularly and don’t get any help. My case is complex and my complaints are now a year of unresolved issues