Virgin Media Outage in Exeter, Devon, England

@leemacca13 @virginmedia Virgin media literally have the worst service ever

@virginmedia sort your virgin tv go app always seems to go down. Soo poor

My internet connection is the ABSOLUTE WORST @virginmedia. We don’t pay premium to get the shittest connection. If I wanted bad internet I’d move to Sky. Sort it out now.

@virginmedia My partner spoke to your customer service team today without much resolution. Suggested we need a booster or a better bundle. Not sure that’s the best answer, given the price we are paying. And service was A1 for 12 months until about 4 weeks ago. There must be a reason for this.

@SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.

@laurahiggins_ @virginmedia Honestly, I know it’s a first world problem, but if the taps didn’t provide water when you turned them on there would be outrage. With broadband it just seems all the companies in #Exeter get away with it. We tried BT before and they were #pants

@virginmedia hi, I have recently been upgraded to M500 broadband. I understand the minimum download speed is 258 Mbps. Having done a speed test yesterday I am only getting 102. Can you help?

@virginmedia hi, I have a virgin media landline does that mean I can dial and get through to a member of the team? I have tried on a few occasions today and just get the engaged tone? Can you help? Thanks

@virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...

@virginmedia Amy chance of responding to @virginhelp suggestion that you might be able to help?

@virginhelp @virginmedia Still waiting for them to help me... Good thing my son isn't at uni, 430 miles away and without a working phone thanks to these incompetent buffoons

@virginmedia internet down again. Problems ? 🤔😬

@virginmedia Thanks but I’m not a customer yet...I see there was some sort of roadshow going on yesterday but didn’t know about it in advance so no time to take a look. I’m just keen to switch from my current provider.

@RM_Leeming @Justice30 @virginmedia And never a refund in sight....

@LivHinton @NedStratUCOVI @virginmedia I'm not in London. No issues here in sunny Devon. So not the whole country.

@virginmedia For now but considering the current situation, internet issues are not helpful. This isn’t the first time that I’ve had this.

@virginmedia yet again more connectivity/TiVo issues in the EX4 area. Not great when working from home and you can’t access your important meetings. How about reducing our bills as we’re not getting the 24/7 service we’re paying for.

@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓

@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓

@PhilPpauk @virginmedia Seriously it’s been 24 hours of terrible service now 😭 you’d think they would have decent infrastructure from the billions they make each year

@virginmedia more terrible customers service. Make a complaint - nothing heard, try and call - on hold for hours and now no service - absolutely appalling.

@virginmedia over a month now since my complaint, still waiting for someone to contact me #poorcustomerservice

@TashaHall @virginmedia Glad you called, I said I was going to do this for her. She's paying way too much. When I was a customer my experience with @virginmedia was shocking.

@virginmedia is so ****! Literally dropping all the time which means my toddler throws a tantrum as Peppa has frozen. Absolute waste of money. And to think they sent an email to say they've upgraded coverage at no cost. June cannot come quick enough. Frauds

Is @virginmedia the most unreliable broadband on the planet? Coupled with the most useless customer service. Got up at 6 to prepare a meeting, no broadband, having to tether my phone. Total crock of ****.

@virginmedia I am uncontacable on my mobile now incase of emergencies due to the error msg!! I had better not loose my mobile number! Please sort your mess out ASAP!! your service is atrocious!

@virginmedia why do my bills get more expensive every month when your service is just getting worse and worse?

@virginmedia My service isn’t working No WiFi No television Account no. 327223503 Get it sorted

@virginmedia called over a month ago, spent over 4 hours on the phone trying to cancel my contract! After hours of being passed to pillar and your staff disconnecting the line! The contract is still live!! Absolute joke! Can someone sort it out before I go to your regulator!

@virginmedia "most reliable WiFi" Getting 10% of what you told you should get on a daily basis isn't reliable. Perhaps I should pay 10% of my internet bill each month to encourage your so called overseas "experts" to actually sort it out instead of saying theres no issues to avoid doing work.