Virgin Media

Virgin Media Outage Report in Exeter, Devon, England

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The latest reports from users having issues in Exeter come from postal codes EX2 and EX1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Exeter, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Exeter, Devon, England 12/15/2024 01:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Exeter, Devon, England

The most recent Virgin Media outage reports came from the following cities: Exeter.

Loading map, please wait...
City Problem Type Report Time
United KingdomExeter E-mail
United KingdomExeter E-mail
United KingdomExeter Internet
United KingdomExeter Internet
United KingdomCullompton Phone
United KingdomExeter Phone

Community Discussion

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Virgin Media Issues Reports Near Exeter, England

Latest outage, problems and issue reports in Exeter and nearby locations:

  • pbandapple Charlie Garnham (@pbandapple) reported from Exeter District, England

    @virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England

    @virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything

  • ShakersExmouth Shakers (@ShakersExmouth) reported from Exeter District, England

    @virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...

  • pbandapple Charlie Garnham (@pbandapple) reported from Exeter District, England

    @virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting

  • grocer_on_green 🍎🍐TheGrocerOnTheGreen🍋🍊 (@grocer_on_green) reported from Exeter District, England

    @CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍

  • billy8179 Billy Bingham (@billy8179) reported from Exeter District, England

    @virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke

  • SteveALee Steve Lee (@SteveALee) reported from Exeter District, England

    @rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Exeter District, England

    2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England

    @virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡

  • billy8179 Billy Bingham (@billy8179) reported from Exeter District, England

    @virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Exeter District, England

    @virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.

  • billy8179 Billy Bingham (@billy8179) reported from Exeter District, England

    @virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!

  • kathytomlinson_ Kathy Tomlinson (@kathytomlinson_) reported from Newton Poppleford and Harpford, England

    @virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you

  • Alydinsdale Aly Howard (@Alydinsdale) reported from Countess Wear, England

    @virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter

  • MElcoate Martin Elcoate (@MElcoate) reported from Topsham, England

    @virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.

  • chrisgower Chris Gower (@chrisgower) reported from Exeter District, England

    @LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.

  • billy8179 Billy Bingham (@billy8179) reported from Exeter District, England

    @virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish

  • MandyPearse Mandy Pearse (@MandyPearse) reported from Teignmouth, England

    @danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.

  • billy8179 Billy Bingham (@billy8179) reported from Exeter District, England

    @virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke

  • MElcoate Martin Elcoate (@MElcoate) reported from Topsham, England

    Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported

    @virginmedia it’s been now 13 days that we, in Lambeth don’t have any service and you keep postponing the fixed date. You guys are a complete joke!

  • CynthiaRao4 Cynthia Rao (@CynthiaRao4) reported

    @virginmedia No wireless internet connection. Don’t have a wireless connection. Just one yellow light on the box. Left box and tv turned off overnight same problem this morning. Put in Wi-Fi network name and password but nothing is working. Have online meetings today.

  • GemmaAbigail Gemma Eldridge (@GemmaAbigail) reported

    @virginmedia It works for 10mins then goes down AGAIN! Everything is connected and firmly as it can be. This needs to be sorted!!!!

  • GemmaAbigail Gemma Eldridge (@GemmaAbigail) reported

    @virginmedia That’s great but we don’t have a cable because the WiFi should work, it’s why we pay for it. I have reset the router 6 times this morning, checked the cables each time. I’ve disconnected every device and reconnected them once the router is back up. It still goes down 10mins later

  • kopwoman sarah boyer (@kopwoman) reported

    @virginmedia Yes ,no known issues reported on your site

  • kopwoman sarah boyer (@kopwoman) reported

    @virginmedia No. There have working on the boxes under the mast for two weeks and weve had no proper service,your website says no disruption

  • Deb1961Deb D M (@Deb1961Deb) reported

    @virginmedia why is IT IMPOSSIBLE to talk to a human being about my phone line? Down for two days and I'm a first responder for a 'careline' relative.

  • Phinnnna Joe Edwards (@Phinnnna) reported

    @virginmedia Service status page said no issues, however when I went through support and attempted to test connection to my hub I would then get told there was an issue and an engineer was working on it.

  • blobbybobber LondonRando (@blobbybobber) reported

    @CarmaniaGB @virginmedia Virgin is epic at inconveniencing customers. Cancelled on 31 Jan, they decided to not accept that and treat final bill date as 2 Mar. Then they delayed the return details for the kit. And now they say oh the refund takes 30 days from when kit is returned. Moving goal posts much?

  • Michebar3 ✨❣️Michelle Barnes✨❣️🦚 (@Michebar3) reported

    @virginmedia My highlight would be if I could get some help from Virgin Media :)