Virgin Media

Virgin Media Outage Report in Exeter, Devon, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Exeter come from postal codes EX4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Exeter, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Exeter, Devon, England 01/15/2025 14:45

January 15: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Exeter, Devon, England

The most recent Virgin Media outage reports came from the following cities: Exeter.

Loading map, please wait...
City Problem Type Report Time
United KingdomExeter Internet
United KingdomExeter E-mail
United KingdomExeter E-mail
United KingdomExeter Internet
United KingdomExeter Internet
United KingdomCullompton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Exeter, England

Latest outage, problems and issue reports in Exeter and nearby locations:

  • JulieGalt Julie Galt (@JulieGalt) reported from Exeter District, England

    @virginmedia hi, I have recently been upgraded to M500 broadband. I understand the minimum download speed is 258 Mbps. Having done a speed test yesterday I am only getting 102. Can you help?

  • albrooking Al Brooking (@albrooking) reported from Exeter District, England

    I have had lots of issues with @virginmedia over the last few months. Received this today “We wanted to let you know that the speeds to your Virgin Media Hub haven’t fallen below your Minimum Guaranteed Download Speed for 3 days in a row.” And today its down completely.

  • DevonLifeEd Andy Cooper (@DevonLifeEd) reported from Exeter District, England

    @virginmedia My partner spoke to your customer service team today without much resolution. Suggested we need a booster or a better bundle. Not sure that’s the best answer, given the price we are paying. And service was A1 for 12 months until about 4 weeks ago. There must be a reason for this.

  • alatif7934 Abdul Latif (@alatif7934) reported from Exeter District, England

    @SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.

  • tacksf0rsnacks_ Jσѕιє (@tacksf0rsnacks_) reported from Exeter District, England

    My internet connection is the ABSOLUTE WORST @virginmedia. We don’t pay premium to get the shittest connection. If I wanted bad internet I’d move to Sky. Sort it out now.

  • Bingamin Dave Moist (@Bingamin) reported from Exeter District, England

    @virginmedia @Trinaw0430 Same in Exeter. Local community Facebook pages for alphington and st Thomas both reporting Virgin media down. Virgin media page day so issues.

  • MElcoate Martin Elcoate (@MElcoate) reported from Topsham, England

    It would appear that @virginmedia broadband is down across the SW until at least midday. Not that you’d know from VM. Have had to glean this from internet searches & Facebook. Usual poor VM customer service.

  • JulieGalt Julie Galt (@JulieGalt) reported from Exeter District, England

    @virginmedia hi, I have a virgin media landline does that mean I can dial and get through to a member of the team? I have tried on a few occasions today and just get the engaged tone? Can you help? Thanks

  • BondyOfficial Ian Bond (@BondyOfficial) reported from Exeter District, England

    @virginmedia Good Morning. The issue seems to have resolved overnight but this does keep happening

  • BondyOfficial Ian Bond (@BondyOfficial) reported from Exeter District, England

    Seems that @virginmedia is down again here. Must be fifth time in the last few weeks and it’s getting annoying

  • trail_71 Simon (@trail_71) reported from Exeter District, England

    @virginmedia hey peeps any outage in the ex2 postcode in Exeter ? Internet is down and the service status page doesn’t work - thanks

  • ConnettAdam adam connett (@ConnettAdam) reported from Ottery St. Mary, England

    @virginmedia sort your virgin tv go app always seems to go down. Soo poor

  • petenjane petenjane (@petenjane) reported from Topsham, England

    @virginmedia There seems to be a region wide problem with your internet service and your service status page is broken - a service announcement would be useful might save you a few incoming calls too?

  • DevonLifeEd Andy Cooper (@DevonLifeEd) reported from Exeter District, England

    @laurahiggins_ @virginmedia Honestly, I know it’s a first world problem, but if the taps didn’t provide water when you turned them on there would be outrage. With broadband it just seems all the companies in #Exeter get away with it. We tried BT before and they were #pants

  • nrjs1000 Nicholas Seymour (@nrjs1000) reported from Countess Wear, England

    After weeks of problems and discussions about WiFi connections, @virginmedia have just advised me that I should arrange my Zoom meetings for 7am when the traffic is lighter! Been very disappointed with them altogether. Leaving after 15+ years.

  • MElcoate Martin Elcoate (@MElcoate) reported from Topsham, England

    @virginmedia Well that’s pretty meaningless. Broadband down in Exeter & other parts of Devon. When is service expected to be restored? Why haven’t you put a message on your website? This is impacting my ability to work at home.

  • MElcoate Martin Elcoate (@MElcoate) reported from Topsham, England

    @virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...

  • JulieGalt Julie Galt (@JulieGalt) reported from Exeter District, England

    @virginmedia are there problems in the #exeter #ex2 area this morning? Cant load your service status page to check as that is down also..

  • tacksf0rsnacks_ Jσѕιє (@tacksf0rsnacks_) reported from Exeter District, England

    @virginmedia seeing as your internet is down across the whole south west, perhaps you would like to pay for my phone contract this month if I go over my data? Seems only fair, no? Seeing as I always have problems with you...

  • tacksf0rsnacks_ Jσѕιє (@tacksf0rsnacks_) reported from Exeter District, England

    @leemacca13 @virginmedia Virgin media literally have the worst service ever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Crypt891 Crypto (@Crypt891) reported

    @ritchiewelson @virginmedia @BTSportBoxing Shocking customer service I'll be cancelling my Virgin package in the morning had the same thing happen for that event too

  • LouiseM00778080 Louise Moore (@LouiseM00778080) reported

    @virginmedia @Tyson_Fury @DillianWhyte Absolute joke! Get this sorter Virgin. Biggest fight of the year. Just broadcast the channel to all - it'll cost you more to sort your issue than charge everyone. Get that link open!!

  • markhogan86 mark hogan (@markhogan86) reported

    @MrTylerJames22 @virginmedia I can’t even find the live events section me this is a ******* shambles. Can anyone help?

  • rockyaliboxing Rocky Ali (@rockyaliboxing) reported

    @SamuelJ43154486 @virginmedia Mine isn’t, called and says they are getting an engineer to try fix it and don’t know how long it will take.

  • scousertommy96 carl roberts (@scousertommy96) reported

    @virginmedia why is the fight not working after I've paid

  • PyrahAimee aimee pyrah (@PyrahAimee) reported

    @virginmedia are customers getting a refund for the fight? Can't get to watch it! Internet was down yesterday as well

  • TimFran41497014 Tim Franklin (@TimFran41497014) reported

    Mines working now, hope that's the case for everyone else. @virginmedia I'm assuming you will NOT be charging your customers full price as we've missed an hour and 15 minutes of the event due to your problems?!

  • tom2tuff Tom2tuff (@tom2tuff) reported

    @virginmedia @Tyson_Fury @DillianWhyte Give me my money back, paid for a service you cant provide. Consumer rights act covers all these people who are not getting what they paid for, this is a live event not a pay now watch tomorrow after everyone k ows the result!!!!!!!!

  • LeightonWright2 Leighton Wright (@LeightonWright2) reported

    @brownhill76 @virginmedia ******* **** init mate. I'll be getting it refunded, won't be paying for this. Just rang em up and its got an automated message saying that they're aware of the problem and working on it.

  • JohnnyfField johnnyf (@JohnnyfField) reported

    @BarryJonesBox Virgin media total blackout, can’t watch a bloody thing. Having to get your updates mate