Virgin Media Outage Report in Exmouth, Devon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Exmouth come from postal codes EX8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Exmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Exmouth, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Exmouth, Torquay, Newton Abbot and Teignmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exmouth |
||
| Exeter |
Total Blackout | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Exmouth, England
Latest outage, problems and issue reports in Exmouth and nearby locations:
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PMo
(@Bingamin) reported
from
Exeter District, England
@virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes
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Elliot
(@Elliot_TBR) reported
from
Exeter District, England
@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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Mike Morrison
(@RapidBI) reported
from
Borough of Torbay, England
@radish_84 @virginmedia We have been over 25 years & no help or follow up are all. #noloyalty
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Sean Jenner
(@SeanJenner10) reported
from
Exeter District, England
@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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Mike Morrison
(@RapidBI) reported
from
Borough of Torbay, England
Trying to talk to get a change to our @virginmedia account. 5 weeks, none of the promised call back & now they close our account without telling us. If this is how they treat long term customer avoid like the plague!! #customerservicefail #broadband
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Lynsey Ross
(@Lynsey2901) reported
from
Kingskerswell, England
@virginmedia how does anyone make a complaint that will be taken seriously?
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?
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Mike Morrison
(@RapidBI) reported
from
Borough of Torbay, England
@dragonsangel01 @virginmedia @Ofcom When it's works it is good BUT their customer service has got progressively worse, and now it is almost none existent
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Tilly
(@_Tillyjp) reported
from
Exeter District, England
@virginmedia hi any idea how long the internet will be down in EX2 area please?
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Siân McPhee
(@sianmcphee) reported
from
Exeter District, England
@virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.
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Alex Squire
(@exeteralex) reported
from
Exeter District, England
@virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.
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Joe sansome
(@Joesansome) reported
from
Borough of Torbay, England
@virginmedia @JannerJE Have the same. Torquay. Don’t pass the buck @virginmedia clearly isn’t an isolated problem, pay you enough as it is
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Mike Morrison
(@RapidBI) reported
from
Borough of Torbay, England
@Yoshi107422871 @virginmedia Yes they say they will raise a complaint but nothing comes of it, no call or e-mail followup
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Thankyou so much. Shocking service. Don't message again please
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zivva
(@zivva) reported
from
Newton Abbot, England
@virginmedia - I’ve had pixelated channels for weeks - I had an actual engineer booked to come today and miraculously those channels were fixed when I checked last night - so I text “FIXED” only to find they are not working again this morning - now I’m hanging on the phone for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Blackwell
(@Fire_Cafc) reported
@Whita__ @virginmedia I’m on 200mbps and can’t get a ping under 120! I was with sky on 14 mbps get 8-12 how does that work ? Regret moving now , can even move my players it’s so bad
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Lynn Godsall
(@GodsallLynn) reported
@virginmedia @virginhelp installation engineer 10 days overdue same old answer every time I call- he’ll be there tomorrow. Tomorrow never comes and same old lies. Supposed to be priority worker. HELP!!!!! #virginmedia #virginmedianohelp #virginmediadown
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Tara
(@TaraO07) reported
@virginmedia so was heading out earlier today and seen two men digging over the grass in my communal garden i share with my neighbour asked them why they was digging which they replied the lady down stairs is having virgin which wasnt a problem come home to it looking a state
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Alex Kirkham
(@mahkrika) reported
People seem to criticise @virginmedia but I’ve just spoken to them re contract ending/price increase (existing customer) and the representative couldn’t have been more helpful or friendly. Just be nice, folks.
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Andrew Hepburn
(@andrewhepburn) reported
@virginmedia The person I spoke to said he couldn’t pull up my account details and told me to phone back. Why would another person not have the same problem? How many times am i supposed to call? Calling 151 direct now I can’t get past the automated system. I
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Andy Channon
(@andychanz) reported
@JessLottyPotter @michelepotter11 @virginmedia Terrible. Mine was dropping out all the time. Never consistent. Netflix freezing etc. Infuriating to say the least. And was bloody expensive
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sallyann carlisle
(@tattooedcougar) reported
@virginmedia Hi I ordered 2 new remote controls for my TiVo and my v6 and they still not arrived, I can’t use my equipment properly as he remotes are faulty , can you help
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Ryan Ramgobin
(@ryanramgobin) reported
@virginmedia Hi - I've installed a new router and ran the Virgin Connect app and a poor signal found across flat. It says to buy boosters and links through to a website saying there's none available. Call the helpline and links through to same website.
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G
(@ChairborneG) reported
@virginmedia Terrible excuse and more fobbing off! Nonetheless I’ve text the number. If everyone lodged a complaint through the Communication and Internet Services Adjudication Scheme (CISAS) and requested all personal information under GDPR, you would soon improve as you only care about £
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simon
(@TTigersi1050) reported
@virginmedia @EmmaWarner5 Yes @virginmedia you don't care about your customers as your customer service is absolutely disgusting your comments are just saying the same thing.. contact a number that's not answered to be then cut off and back to square one what a joke 🙄