Virgin Media Outage Report in Exmouth, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Exmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Exmouth, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
||
| Exeter |
||
| Exeter |
Internet | |
| Exeter |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Exmouth, England
Latest outage, problems and issue reports in Exmouth and nearby locations:
-
Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
-
Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia Contact them later today to run through the troubleshooting tips before they will send an engineer to fix the issue. Even though it's same issue as been having for weeks which has already been ”fixed” once.
-
Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
-
JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
-
Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
-
Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@DrGBuckingham @virginmedia Combination of sporadic wired service and Wi-fi dropouts all day on top of an ongoing issue with the service coming into the house.
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
-
JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
-
Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
-
Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
-
JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
-
Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
-
Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
-
Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
-
Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
-
Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
-
Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris Hand
(@foodiechris) reported
@virginmedia Yes but it’s the signal here as it works 1/4 mile away, so isn’t it the mast?
-
Lewis
(@MR_Huggster) reported
@virginmedia I think you better contact me about my mother account that's 28 years old. You have just cut her of now , with no warning. No phone or internet what so ever and due to your account issues ! #badcustomerservice
-
AeitZean
(@AeitZean) reported
@virginmedia It reboots itself. The phone team claim the diagnostics say its fine, but rebooting multiple times a day is not fine. We've tried a factory reset, and unplugging some devices, and no change. Was just watching Netflix when it cut out again.
-
Ash
(@CaptainAshZ) reported
@virginmedia Yes have tried the pin reset. Issue persists.
-
arfajob
(@arfajob1) reported
@hwallop @virginmedia have been absolutely appalling with slow fibre-optic broadband service and it's a elecommunications company that cannot deal with its customers by the medium of telecommunications...
-
Anto
(@antosvan) reported
@virginmedia No known issues in the area. The issues have been going on for sometime..
-
Ian Bishop
(@ianbthatsme) reported
@virginmedia By a letter. I’d love someone who actually works for Virgin to try and get hold of someone in your call centre. Genuinely you absolutely top the worst customer service award for a media company
-
Milo baby
(@MR_emkay) reported
Probably the worst time for @virginmedia tv to go down ffsssss sort it out
-
Maxine
(@MaxineSteinberg) reported
@virginmedia absolutely disgusted that my elderly parents both in their 80’s have had no landline now for days and have been unable to speak to a person, get a response to emails or informed help via chat. No nearer to any resolution to having the fault investigated 😡
-
k jadva
(@kjad22) reported
@virginmedia IS THERE ONE DAY YOUR SERVICE RUNS CONSTANTLY? seriously you are the ****** worst internet provider period. Always get these bullshit texts and emails how my service has been upgraded for free to run better you lot couldn't run a bath. Worst internet since dial up.