Virgin Media Outage Report in Exmouth, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Exmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Exmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Exmouth, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Torquay, Teignmouth and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Torquay |
||
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Exmouth, England
Latest outage, problems and issue reports in Exmouth and nearby locations:
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you
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Steve Lee
(@SteveALee) reported
from
Exeter District, England
@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jemma Sheppard
(@sheppard_jemma) reported
@virginmedia ordered a phone and got a contract approved and now gone to chase it up and it’s just been cancelled without no communication. Great customer service.. NOT will be leaving you at the end of my contract
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andrew rathbone
(@aRathbone1968) reported
@virginmedia what do I have to do to get someone to fix my land line iv exhausted all avenues WhatsApp group -ringing direct I want some money knocked off my bill as this landline as not worked since I joined you
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Anish Modgil
(@AnishModgil) reported
@BarbaraMolony @virginmedia I genuinely don’t think what VM are practicing is strictly legal! I would be interested to challenge this in court but VM won’t want to know or resolve the issue
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Chelsea Elle Kemp
(@chelseaellekemp) reported
@virginmedia TERRIBLE SERVICE! Cut off before i even told you i was moving and now cant install our equipment and having to wait until Monday!!!
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Alex
(@wisebynameonly) reported
@virginmedia Nothing further? No help?
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Alex
(@wisebynameonly) reported
@virginmedia Yes we’re back into the 300mbs area now. However this is exactly my point. The connection is erratic and there is a red light on my box. Help me!!!!!!!!!!!!!!
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Alex
(@wisebynameonly) reported
@virginmedia You know what. A private phone line would work! Oh wait…..you SAY you offer that but the reality is it’s actually an awful phone line that just cuts you off. Once again. How are you going to sort this issue? I can’t contact you in any way but Twitter because they. Don’t. Work.
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Asa
(@escapar101) reported
@virginmedia It’s not, it takes me to the virgin homepage and asks to sign in _ when I’m In it does nothing
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Alex
(@wisebynameonly) reported
@virginmedia Ok so no more help on Twitter? You’re a as bad as your phone line!
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Rosy Witchalls
(@RosyWitchalls) reported
@virginmedia All devices are suffering the slow speeds. We have reset this hub router so many times and speed check daily and it has not resolved this. The area didn't have a fault, you upgraded something at the box and since then speeds have been abysmal.