Virgin Media Outage Report in Countess Wear, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Countess Wear, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Countess Wear and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Countess Wear, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Internet | |
| Exeter |
Internet | |
| Cullompton |
Phone | |
| Exeter |
Phone | |
| Exeter |
Internet | |
| Newton Abbot |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Countess Wear, England
Latest outage, problems and issue reports in Countess Wear and nearby locations:
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia Contact them later today to run through the troubleshooting tips before they will send an engineer to fix the issue. Even though it's same issue as been having for weeks which has already been ”fixed” once.
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@DrGBuckingham @virginmedia Combination of sporadic wired service and Wi-fi dropouts all day on top of an ongoing issue with the service coming into the house.
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia I’m not asking you to arrange a call. I’m asking you to contact someone that works for you and ask them to call their customer.
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Mel Jones
(@Melfilmfan) reported
@virginmedia No the same. Can you please send an engineer here tomorrow to fix. The problem is that we need boosters for upstairs! The problem is upstairs. The tv aerial man who came to put our tv in told us we need boosters /ethernet cable upstairs. I explained this days ago to customer ser.
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philwoodford
(@philwoodford) reported
@virginmedia @Xtazee Yes, resolved now, thanks. But as you'll see from comments from others on Twitter, there is an ongoing problem with blueyonder and other legacy email addresses like ntl just suddenly dropping. This involves resetting passwords and sometimes waiting for the service to resume 😟
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Bill Glassup
(@BillGlassup) reported
@virginmedia @CTSI_UK @OmbudServices So my Virgin Media landline is not working and the earliest they can get an Engineer to me is 7 days away - UNLESS I take an upgrade and then I can have an Engineer visit in 24 hours! What appalling customer service!!
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Diana Pavel
(@dianaisadina) reported
@virginmedia are there any known issues with Wifi in Kilburn? My wifi stopped working today and the router is flashing green
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia …that isn’t helpful. It’s virgin media service. Do you have an email or someone I can reach out to to request someone reminds her to call me. I spent nearly 1.5 hours on the phone with her yesterday getting this sorted.
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ArsenalArsenalArsenal
(@Arsenal80100232) reported
@virginmedia we agreed a new contract last night. She was having technical difficulties and so we agreed to speak today at 4pm to finalise a related issue regarding mischarged items. Can I give you her first name and department and you can remind her to call me please?
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🎤Toby Gilles🎤
(@tobygilles) reported
@CitizensAdvice @virginmedia Thank you for replying. I was sure it was not legal thanks to the Government website. It turns out there was a pretty woeful misunderstanding by one of Virgin's customer service reps. It was sorted by their manager.
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Isobel Bannister
(@izzie_xox) reported
@virginmedia Surely for a mess that you made as good customer service you would put me as a priority. Not for the same date as an installation of brand new customers that haven’t already waited?
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Nayeema Mehjoor
(@nayeema1) reported
@virginmedia what is wrong with your internet? Is it down? Can u find it out asap. Last one hour has become nightmare for us in SE12 Uk.