Virgin Media Outage Report in Newton Abbot, Devon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newton Abbot come from postal codes TQ12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Abbot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Abbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newton Abbot, Devon, England
The most recent Virgin Media outage reports came from the following cities: Paignton, Torquay, Newton Abbot, Teignmouth and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Internet | |
| Torquay |
Internet | |
| Newton Abbot |
Wi-fi | |
| Newton Abbot |
Internet | |
| Torquay |
Internet | |
| Paignton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton Abbot, England
Latest outage, problems and issue reports in Newton Abbot and nearby locations:
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Paul Henderson
(@katiesdad52) reported
from
Brixham, England
@franklake @virginmedia @MoneyTelegraph Wait till you finally cancel, you then have to wait for the return packaging to be delivered, assemble the bloody thing, put your boxes into the box they send, including cables and remote, and send it all back or get charged 100 quid. Enjoy!
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa January
(@dragonlovingLFC) reported
No reception again from @virginmedia. Absolute joke of a company. They cannot provide a reliable service but I cannot get out of the contract. Only missing THE tennis match
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rachael Dunn
(@rachael99300892) reported
@the4ts @virginmedia @Channel4 I’d never go back to sky same here the service was so poor and never got anything in return.
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SAKIN 🤍🏴🏴🏴
(@peri_miyy) reported
**** you virgin media wait for my call tomorrow
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Mia
(@StollerMia) reported
@virginmedia Update. Spoke to Bev who is going to contact Sophie (a manager). Told by Bev that @Ofcom monitor when broadband bis down. Why then, are @virginmedia refusing to apply refunds?
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OFFICIAL GFFCONTWITCH 🇬🇧
(@gffcontwitch) reported
@virginmedia Can you please fix the issue on your website, blocking me from seeling the " my bills " part , I have tried two different browsers, so the issue isnt at my end #virginmedia
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Noisette
(@the4ts) reported
@rachael99300892 @virginmedia @Channel4 Surely they should have factored in it may have overrun? They do it with football matches. Utterly disgraceful! Sorry you had the same problem too.
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Marianne James
(@MarianneatIFour) reported
@virginhelp @Virgin @virginmedia I'm sure it isn't but I am more than a little frustrated as your service has, for the last 15 years for me, been very good.
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simon seymour
(@simonseymour13) reported
@virginmedia It was for sep 22 but we are cancelling, apparently me not giving out my bank details to an unknown number will ‘cause me trouble down the line’, and that’s a direct quote from an unknown caller proclaiming to be from your company. Be better.
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Patel Leena
(@PatelLeena31) reported
@BChandler991 @VodafoneUK I'd suggest to DO NOT continue with this #pathetic network. So many incorrect and false information shared. Unprofessional behaviour on call as well on chat. Major part is their services, I port from @virginmedia cause of #ridiculous mobile services. Even the VODAFONE was same 🤮
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A7MAGGEDON
(@reala7maggedon) reported
Honestly @virginmedia I don't have a clue how you can Rob people of their money for WiFi as **** as this, I dont think I've had a solid 30 minutes of wifi in the last 6 weeks, and even when it is on, its basically worthless, anyone reading this, DON'T choose virgib #virginmedia