Virgin Media Outage Report in Newton Abbot, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Abbot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Abbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newton Abbot, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exmouth, Torquay, Paignton and Newton Abbot.
| City | Problem Type | Report Time |
|---|---|---|
 Exmouth |
Wi-fi | |
| Torquay |
Internet | |
| Paignton |
Internet | |
| Paignton |
Internet | |
| Torquay |
TV | |
| Newton Abbot |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newton Abbot, England
Latest outage, problems and issue reports in Newton Abbot and nearby locations:
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia Router being swapped some time this week ! New customer deal significently better then a customer of 15 years !
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia @RobWorthington2 Same issue here 😡😡
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Mike Blakeley
(@blakersm76) reported
from
Borough of Torbay, England
@FlipflopRobbie @heartstreatham @virginmedia @suebright01 I felt a little left out today so thought about an outage this morning ... and guess what ! No @virginmedia broadband for 2 hours #intheclub
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia total dismay , terrible service, routers constantly fail . Call CS and told you have been customer over 15 years but best to go to @sky for a better price !!
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia @martybhoy1979 Having same issue !!!
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia It fails daily, last two pay per view films buffered. After numerous calls to CS it is established I need a new box ! Also discussed my package offer which runs out on 31/7 for him to advise I go to sky !! After 15 years service !
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia been a loyal@customer over 15 years. Terrible service . Router issues, tv issues, renewal package severly higher than new customer discount. Told to go sky for a better price !! Great customer service #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack
(@MightyRed_1) reported
@virginmedia I have spent 3hours on the phone to you this week already (and 2hours before Christmas) and my tv service is limited AGAIN on my new box. This is not even mentioning my broadband.Your customer service is shocking. Goning to waste another hour on hold now🙄
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Joshua Roberts
(@DJJoshuaRoberts) reported
@virginmedia The internet will come on for a few minutes then disappear for the rest of the day, it’s completely unusable for sending emails, streaming media and Zoom meetings etc. Not only am I angry that it doesn’t work (with no fix date arranged). I’m also angry you guys are charging me!
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Shara Mae
(@sharaamaae) reported
@virginmedia moving houses to somewhere where virgin isn’t available - we’ve tried to leave and cancel online, it redirects us to a random page. No option over the phone to leave, been on hold for a long long time. Pleeeeease just let us leave
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Mairéad Rose
(@MaireadRG) reported
@virginmedia On the phone with the operator I was speaking with. He confirmed it was raised as a complaint. When I spoke to a different operator later that day he said he could see that a complaint had been raised.
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Natalie Cadman
(@natysplat) reported
@virginmedia Think the problem is the engineer that fitted the virgin cable and box did it on the other side of the room far away so the tv can only connect via wifi rather than direct. How easy is this to fix?
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Aral Balkan 🕷 (@aral@mastodon.ar.al)
(@aral) reported
@monkeydogify @lkloop @virginmedia Haha, damn, and to think tech support is what I live for :P (Seriously, though, try the DNS thing. You can just try it on your phone via the app and if it’s better you can go through the hassle of setting it up on your router once and then forget it.)
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Lord Sweetener
(@Lord_Sweeetener) reported
@virginmedia shocking, no signal for almost a week. Have finally managed to speak to technical team about it this morning but have been tweeting you guys for days with no response :(
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Wayne Charnley
(@Wayne_Charnley) reported
@TerryBpne @Sedds_lep @virginmedia Did the wait the full 28 days to reply? I made a complaint on the 19th of December and not heard back yet??
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Derek Bolton
(@DerekBo80261530) reported
@virginmedia can someone help i am trying to change my email address on my account and i cannot access it. Thanks
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Kairen Kemp
(@KairenK) reported
Here in Southampton Street #brighton our #virginbroadband @virginmedia @ServicesVirgin is out again. These constant daily outages - total and intermittent have been happening for over a week. @virginmedia you going to give us refunds? We need a proper service so we can work!