Virgin Media Outage Report in Newton Abbot, Devon, England
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The latest reports from users having issues in Newton Abbot come from postal codes TQ12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Abbot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Abbot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newton Abbot, Devon, England
The most recent Virgin Media outage reports came from the following cities: Torquay, Newton Abbot, Paignton, Teignmouth and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Torquay |
Internet | |
| Newton Abbot |
Wi-fi | |
| Newton Abbot |
Internet | |
| Torquay |
Internet | |
| Paignton |
Total Blackout | |
| Paignton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Newton Abbot, England
Latest outage, problems and issue reports in Newton Abbot and nearby locations:
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cat Wigs OBE
(@Cat_Wigs) reported
@virginmedia I can't call, as my phone signal is not strong enough at home to stay connected. Please help
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Olly
(@OliverLoughman) reported
@virginmedia It takes about 10 mins for you to reply and if I dont in 2 mins I get cut off. Had this for days on WhatsApp…It’s worse than ringing this and that’s up there with the worst call centre you could ever ring.
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Dr Andrew Perry
(@coproductiveEqu) reported
@virginmedia my service is down in linlithgow. Please help.
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Liam
(@TheGuvnor180) reported
@virginmedia I've been disconnected from my WiFi, I have done the troubleshooting tips including switching my router off etc Still no internet. The mobile app states there is no issues in my area can you check the DD114JP area please? It said I need to book a technician at a cost
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Colin Kite
(@kite_colin) reported
@TrishaPopples @BBCNews @virginmedia If you say you are leaving and you want to cancel your package the VM customer services will eventually come back to you after a couple of days and offer you a lower cost package!
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Antony Eastop-Scopes
(@AJES1990) reported
@virginmedia what's the point of asking people to register the loss of service online when you're website doesn't open the page. Tries multiple browsers. Really bad service.
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onkybonk
(@honestdave1437) reported
@virginmedia Still the same. Change over was today. Reset still low mbps. I spoke to customer service they said all should be good today. But not.
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debbie mckeown
(@debbiemckeown) reported
@virginmedia It’s now Tuesday and I’m still trying to cancel without being harassed about why I’m leaving and offering me deals I don’t want but I still haven’t been able to cancel the contract , why is that ?
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Natalie Macaluso
(@NatalieMacaluso) reported
You are an absolute disgrace @virginmedia I have a WhatsApp thread dating back to 13th Sept with your customer service team - “you are so important to us but unfortunately we are busy now”. Over a month of trying and no one is available. 6 years as a customer means nothing.
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Matt
(@SharpshotII) reported
@virginmedia Yes there are related issues on your status page but the time keeps moving for when it supposed to be "fixed", so what you're not really sloving the problem or you just down mind the broadband cutting out and yes there are this issues now.