Virgin Media Outage Report in Torquay, Borough of Torbay, England
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The latest reports from users having issues in Torquay come from postal codes TQ1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Torquay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Torquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Torquay, Borough of Torbay, England
The most recent Virgin Media outage reports came from the following cities: Newton Abbot, Torquay and Paignton.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Abbot |
TV | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Paignton |
TV | |
| Paignton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Torquay, England
Latest outage, problems and issue reports in Torquay and nearby locations:
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Brett Wheeler
(@BrettWheeler33) reported
from
Ashburton, England
@virginmedia I am very angry at the service I received today on the phone trying to sort out my new house. I need more help.
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia total dismay , terrible service, routers constantly fail . Call CS and told you have been customer over 15 years but best to go to @sky for a better price !!
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Mike Blakeley
(@blakersm76) reported
from
Borough of Torbay, England
@FlipflopRobbie @heartstreatham @virginmedia @suebright01 I felt a little left out today so thought about an outage this morning ... and guess what ! No @virginmedia broadband for 2 hours #intheclub
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Brett Wheeler
(@BrettWheeler33) reported
from
Totnes, England
@virginmedia Ok I'm very close to saying just stop and I'll go with @SkyUK as I'm sure they could install me much quicker just broadband is slow with sky
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia been a loyal@customer over 15 years. Terrible service . Router issues, tv issues, renewal package severly higher than new customer discount. Told to go sky for a better price !! Great customer service #virginmedia
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Graham Palmer
(@gjp12775) reported
from
Borough of Torbay, England
@MartinDaubney @virginmedia I've heard negative stories.about them downhere. Again around service. Dread to think what will happen with Flybe, if Virgin supply shoddy service.
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Paul Henderson
(@katiesdad52) reported
from
Brixham, England
@franklake @virginmedia @MoneyTelegraph Wait till you finally cancel, you then have to wait for the return packaging to be delivered, assemble the bloody thing, put your boxes into the box they send, including cables and remote, and send it all back or get charged 100 quid. Enjoy!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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simon smith
(@simonsm29093740) reported
@virginmedia Exactly so this virgin twitter account is just a whitewash service to smooth over all the incompetence that must occur because the customer service is useless !!!!!
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Ben Holloway
(@BenHoll38817319) reported
@virginmedia Spoke to someone at the complaints team today regarding a debt that I never owed you sent to a debt collector. After 4 advisors saying they will fix it the debt collector was still contacting me. I paid the debt collector in the end as I was worried about my
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karen king
(@georgesgirl78) reported
@virginmedia No I’d rather speak in private and dispute explaining to colleagues (who say call is recorded) I keep getting phone calls and they ignorantly hang up without warning
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Liam David Gardiner
(@LiamDGardiner) reported
@virginmedia It's a shame your customer services have not improved in the 7 years. Once you have fixed the problems I think I will leave I wonder if @TalkTalk is any better? 🙄 By the way you still have till the end of Feb to fix the issues before I call the builders in.
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Peter Donnelly
(@peterdonnellykk) reported
@virginmedia No it has not. Your installation team seem totally clueless of the process that needs to happen. And I have been told by several customer service agents that I would be able to schedule an earlier appointment "once the next step is complete". But now I'm told it's not possible
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Joseph kelross
(@joseph_kelross) reported
@virginmedia @Shai_Khan Virgin are all smoke and mirrors they definitely aren't reinvesting as their service has just got worse over the years
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Ally Finlay
(@AllyFinlay1) reported
@WilliamStHarris @virginmedia Same issue here. Trying to get thru to anyone is crap - used to be simple, easy, and clear. Now it's offshore, crap, and useless. Felt sorry for the agent who couldn't understand simple question and then placed us back in queue.
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nelkonandparker
(@nelkonandparker) reported
@virginmedia No, I have an engineer coming on Monday now to try and fix this. This issue has been going on since Mid November. How can I request compensation?
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Sarah Goldsack
(@SJG_1977) reported
@virginmedia I’m having major issues with my upload speed and cannot send any emails for work. I am currently having to work from home so its causing major issues! I’ve tried checking the service status but it just hangs. Please can someone help urgently?
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Pandoria
(@Elanora55287908) reported
@virginmedia …meanwhile I’m paying for broadband as I was advised from the beginning that virgin could install cable at new property. Now they’re saying they’re not sure. It’s really been a horrible service and I’m at my wits end