Virgin Media

Virgin Media Outage Report in Torquay, Borough of Torbay, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Torquay come from postal codes TQ2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Torquay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Torquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Torquay, Borough of Torbay, England 12/15/2024 15:00

December 15: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Torquay, Borough of Torbay, England

The most recent Virgin Media outage reports came from the following cities: Torquay and Paignton.

Loading map, please wait...
City Problem Type Report Time
United KingdomTorquay E-mail
United KingdomPaignton Phone
United KingdomPaignton Total Blackout
United KingdomPaignton Wi-fi
United KingdomPaignton TV
United KingdomPaignton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Torquay, England

Latest outage, problems and issue reports in Torquay and nearby locations:

  • redsoilgirl49 Redsoilgirl (@redsoilgirl49) reported from Borough of Torbay, England

    @virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia Router being swapped some time this week ! New customer deal significently better then a customer of 15 years !

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia @martybhoy1979 Having same issue !!!

  • saints76 Chris Wright (@saints76) reported from Borough of Torbay, England

    @virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia Hi John apparently they are unable to help I now need to contact the oomph team !! No contact details , joke

  • ShonaClarke9 Shona Clarke (@ShonaClarke9) reported from Newton Abbot, England

    Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.

  • redsoilgirl49 Redsoilgirl (@redsoilgirl49) reported from Borough of Torbay, England

    @virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia

  • blakersm76 Mike Blakeley (@blakersm76) reported from Borough of Torbay, England

    @FlipflopRobbie @heartstreatham @virginmedia @suebright01 I felt a little left out today so thought about an outage this morning ... and guess what ! No @virginmedia broadband for 2 hours #intheclub

  • Speng420 Speng (@Speng420) reported from Newton Abbot, England

    @virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable

  • Dangem58 Denise (@Dangem58) reported from Borough of Torbay, England

    @virginmedia Wow, £96 a month full package! Never even asked for it, and all phone numbers unavailable!!! #Swindlers

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia total dismay , terrible service, routers constantly fail . Call CS and told you have been customer over 15 years but best to go to @sky for a better price !!

  • cherylblackmini Cheryl 💇 (@cherylblackmini) reported from Borough of Torbay, England

    @virginmedia I had my WiFi and phone installed back in June , the box outside my house was broken so your engineer connected to my next door neighbour, and was told it would only be for a week , I have phoned numerous times and just get ignored . Atrocious service!

  • Owen_TwoTwos Owen (@Owen_TwoTwos) reported from Borough of Torbay, England

    @virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.

  • cherylblackmini Cheryl 💇 (@cherylblackmini) reported from Borough of Torbay, England

    @Bearded365Guy @virginmedia I’ve tried to get the link a number of times but they still have t sent it. Awful service I just want to speak to a person who doesn’t put me on hold and redirect me to another dept who don’t answer, so frustrating

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia been a loyal@customer over 15 years. Terrible service . Router issues, tv issues, renewal package severly higher than new customer discount. Told to go sky for a better price !! Great customer service #virginmedia

  • nickhancock741 Nick Hancock 🇪🇺 (@nickhancock741) reported from Borough of Torbay, England

    @BoostTorbay @AndrewBrazier1 Never used the first two options. Very much old school. None of the fancy pants Sky or Virgin Media either. Just plain old Freeview for me

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia It fails daily, last two pay per view films buffered. After numerous calls to CS it is established I need a new box ! Also discussed my package offer which runs out on 31/7 for him to advise I go to sky !! After 15 years service !

  • MariaNDPowell Maria Powell (@MariaNDPowell) reported from Stokeinteignhead, England

    @virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.

  • JackieKellySW Jackie Kelly (@JackieKellySW) reported from Borough of Torbay, England

    @virginmedia @RobWorthington2 Same issue here 😡😡

  • MandyPearse Mandy Pearse (@MandyPearse) reported from Teignmouth, England

    @danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HeyIamLuke Luke Roberts (@HeyIamLuke) reported

    @virginmedia My contract is ending soon. I’d like to talk about your offers as I’m considering if I want to remain a customer or not.

  • uktedsmith Ted Smith (@uktedsmith) reported

    @virginmedia I know!!! Your website online chat forces you to move to Whattsapp and then everything crawls along - but the phone line keeps failing after 30 mins wait. Not sure what to do about this replacement emergency backup line

  • gaynorhs Gaynor Hedley-Smith (@gaynorhs) reported

    @Defencebrief @virginmedia You have an awful lot of IT problems

  • Shavesy82 Allan Shave (@Shavesy82) reported

    @virginmedia your customer service is appalling! My dad waited over a week for a call back and it didn't come. So he called again and the line was bad and someone at Virgin said we'll call you straight back... they didn't... again!! I've never seen anything like it!

  • uktedsmith Ted Smith (@uktedsmith) reported

    @virginmedia I was made a promise in writing. It wasn’t kept. I’m trying to get it resolved. And I’m trying to book a technician to replace the defective emergency back up line. Hey ho. Is there a good time to call the 0345 464 1111 line when it actually gets answered before failing?

  • WayneColegate1 Wayne Colegate (@WayneColegate1) reported

    @virginmedia Well I'll continue to update you on my progress, just so that any other customers in the same boat have an opportunity to see its not just them, 3hrs 30mins now. Disgusting Yet if I cancel my direct debit you will charge me for the privelege

  • meganline7 Megan line (@meganline7) reported

    @virginmedia I have called that number several times they can't cancel due to a fault in area for over a month

  • ReddishShift ReddishShift (@ReddishShift) reported

    @virginmedia Yes. It takes hours to get through to you, and when I did I got no help with a fault. Have now had internet installed by a competitor, and just want to cancel Virgin. I bet if I phoned up to take out broadband it wouldn't take this long

  • ReddishShift ReddishShift (@ReddishShift) reported

    @virginmedia Still waiting on the phone, and on the whatsapp.If it gets to 4 pm I am just going to cancel my direct debit and you guys can sort it out from that point

  • Mo_Liverpool Mo_Liverpool (@Mo_Liverpool) reported

    @virginmedia There is really no point complaining when no matter how many times you talk around the issue and people say they understand and see your point, you still don’t get anywhere. Would be great if people didn’t fudge answers and lie when they don’t know what to say though.