Virgin Media Outage Report in Stokeinteignhead, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stokeinteignhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stokeinteignhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stokeinteignhead, Devon, England
The most recent Virgin Media outage reports came from the following cities: Paignton, Torquay, Newton Abbot, Teignmouth and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Internet | |
| Torquay |
Internet | |
| Newton Abbot |
Wi-fi | |
| Newton Abbot |
Internet | |
| Torquay |
Internet | |
| Paignton |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stokeinteignhead, England
Latest outage, problems and issue reports in Stokeinteignhead and nearby locations:
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Brett Wheeler
(@BrettWheeler33) reported
from
Totnes, England
@virginmedia Ok I'm very close to saying just stop and I'll go with @SkyUK as I'm sure they could install me much quicker just broadband is slow with sky
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Paul Henderson
(@katiesdad52) reported
from
Brixham, England
@franklake @virginmedia @MoneyTelegraph Wait till you finally cancel, you then have to wait for the return packaging to be delivered, assemble the bloody thing, put your boxes into the box they send, including cables and remote, and send it all back or get charged 100 quid. Enjoy!
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
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Brett Wheeler
(@BrettWheeler33) reported
from
Ashburton, England
@virginmedia I am very angry at the service I received today on the phone trying to sort out my new house. I need more help.
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Liddell
(@StephenLiddell_) reported
Hi @virginmedia have you switched off all the public Wi-Fi hotspots on the @TfL tube network? They were hugely useful for myself at least? Is there a replacement about to come on line? Can we use another network? They remain online :-(
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Natalie Havelin
(@NatalieHavelin) reported
@virginmedia @LutzSchueler @LutzSchueler hi Paul, that’s been another 4 days and still not heard anything from you. Legal team are currently pending action as is national newspaper to cover the horrendous customer service that is non-existent from virgin media. If you could update me on my issue please
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Dan Jones
(@Danjones_uk) reported
@virginmedia I want more info on the “SNR Outage” that one of your agents let slip is in effect until at least 11th April. Other agents say it’s fine despite refusing to send an engineer. All very odd.
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vickeysteed
(@vickeysteed) reported
@virginmedia @virginhelp Honestly- not sure, @bovishomes and telling us one thing and then constantly letting us down. We were assured the WiFi would be sorted last summer, then December, then January, then February and now they won't commit to a date. We have no idea what the hold up is.
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Dan 💙
(@dantendles) reported
@gooneruk @virginmedia Eventually got an answer on whatsapp: From 1st November 2023, Virgin Media customers will no longer have access to Virgin Media WiFi Hotspots. Before we close the service fully, some Wifi hotspots may be removed. ...don't know if that means they're permanently gone now? Hope not
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Ethan Enriquez
(@EthanjEnriquez) reported
@virginmedia my broadband has been disrupted for multiple days. I've now called multiple times and during my last conversation the representative hung up the phone. I have yet to get a clear answer on what is going on. This is the worst customer service I have ever experienced.
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IDIC
(@CharlieIDIC) reported
@virginmedia The reason I’ve not been nagging you lately is it seems to actually be working ish. No outage just fluctuations but let’s wait for a heavy rainfall
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Diego
(@Diegocrawford82) reported
@virginmedia It won’t let me run a test now but before it said known issues in the area
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Sam Smith
(@samlsmithuk) reported
@adebradley @virginmedia Wow they are terrible...
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vickeysteed
(@vickeysteed) reported
@virginmedia I can see that in the email. But we were advised by yourselves it would be in a year ago and we keep being let down.