Virgin Media Outage Report in Stokeinteignhead, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stokeinteignhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stokeinteignhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stokeinteignhead, Devon, England
The most recent Virgin Media outage reports came from the following cities: Torquay, Paignton and Newton Abbot.
| City | Problem Type | Report Time |
|---|---|---|
 Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stokeinteignhead, England
Latest outage, problems and issue reports in Stokeinteignhead and nearby locations:
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Brett Wheeler
(@BrettWheeler33) reported
from
Totnes, England
@virginmedia Ok I'm very close to saying just stop and I'll go with @SkyUK as I'm sure they could install me much quicker just broadband is slow with sky
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Paul Henderson
(@katiesdad52) reported
from
Brixham, England
@franklake @virginmedia @MoneyTelegraph Wait till you finally cancel, you then have to wait for the return packaging to be delivered, assemble the bloody thing, put your boxes into the box they send, including cables and remote, and send it all back or get charged 100 quid. Enjoy!
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Graham Palmer
(@gjp12775) reported
from
Borough of Torbay, England
@MartinDaubney @virginmedia I've heard negative stories.about them downhere. Again around service. Dread to think what will happen with Flybe, if Virgin supply shoddy service.
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Brett Wheeler
(@BrettWheeler33) reported
from
Ashburton, England
@virginmedia I am very angry at the service I received today on the phone trying to sort out my new house. I need more help.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anee Nigma
(@anee_nigma) reported
@virginmedia @tandcbroking Dear, Dear Virgin Media, thanks for the service checker link, tell me, did you check that dead link, in fact everything is dead in Rutherglen Glasgow, 150, 151, "We're all busy, phone back later", seriously. Must try harder.
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David McCracken
(@drmccracken255) reported
@virginmedia nothing but trouble since getting the Hub 4. WiFi continually drops out and terrible coverage around the house. Worked perfectly before. I’ve spoken with customer service a dozen times this last month and still not resolved. All they do is offer me pods for an extra £5pm terrible
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The Mersey Blogger
(@merseybloggeruk) reported
@virginmedia TV services gone down across large parts of the UK with customers unable to use the My Virgin Media website as that has gone down too.
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karen burke
(@crazykaz06) reported
@Matty411 @virginmedia Me too and their website is down. Shocking service as always
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Hazel Carroll
(@HcLuFc) reported
@virginmedia hi no virgin Internet or TV can only watch from tivo here in leeds 9 can't check service status as website down as well
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julie groves
(@juliegroves49) reported
@virginmedia @5IMON_ Are you serious right now virgin people haven't GOT ANY TV SERVICE SOME HAVENT GOT INTERNET AND YOUR YELLING PEOPLE TO GO ON THE WEB SITE AND THATS NLOODY DOWN TOO GET YOUR FINGER OUT AND GET IT SORTED.
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Steve Gill 🇬🇧🇪🇺🇿🇦🏴🏴
(@GreenOakSteve) reported
@virginmedia Guildford area Also TV down Support websites and app all unavailable Followed on-screen instructions to reboot the TiVo, now stuck unable to download channel info (S102) Is internet still stable?
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Ros
(@ros_tinkler) reported
@DonnaSLADEN @virginmedia There is a msg from Virgin there is a known outage & it should be fixed soon 👌
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Charlesworth Webbington
(@TheChazbar) reported
@virginmedia Internet has been down for 2 hours, Seriously need some help resolving this as your website crashes whenever I try to go on it, other websites are fine
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TKC | KingShamus
(@KingShamus1) reported
So @virginmedia TV is down and their sign in page is unavailable did someone mistype a DNS update?