Virgin Media Outage Report in Topsham, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Topsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Topsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Topsham, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Internet | |
| Exeter |
Wi-fi | |
| Exeter |
Internet | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Topsham, England
Latest outage, problems and issue reports in Topsham and nearby locations:
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia yet again more connectivity/TiVo issues in the EX4 area. Not great when working from home and you can’t access your important meetings. How about reducing our bills as we’re not getting the 24/7 service we’re paying for.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@RM_Leeming @Justice30 @virginmedia And never a refund in sight....
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@virginmedia internet down again. Problems ? 🤔😬
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Sam
(@samdruiff) reported
from
Bickington, England
@virginmedia what’s the best number for a new customer to call to set up virgin media?
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Sally French
(@sallywallywoo10) reported
from
Exeter District, England
@virginmedia Thanks but I’m not a customer yet...I see there was some sort of roadshow going on yesterday but didn’t know about it in advance so no time to take a look. I’m just keen to switch from my current provider.
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have recently been upgraded to M500 broadband. I understand the minimum download speed is 258 Mbps. Having done a speed test yesterday I am only getting 102. Can you help?
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Abdul Latif
(@alatif7934) reported
from
Exeter District, England
@SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia For now but considering the current situation, internet issues are not helpful. This isn’t the first time that I’ve had this.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
Working from home is even more of a challenge when @virginmedia cuts in and out and is as slow as a snail! Gahhhhh
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Dave Moist
(@Bingamin) reported
from
Exeter District, England
@LivHinton @NedStratUCOVI @virginmedia I'm not in London. No issues here in sunny Devon. So not the whole country.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@PhilPpauk @virginmedia Seriously it’s been 24 hours of terrible service now 😭 you’d think they would have decent infrastructure from the billions they make each year
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓
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Chris Saunders
(@superseagull8) reported
from
Newton Abbot, England
@virginmedia had a problem with your tv service for over a month now, tried all the online troubleshooting and can’t get through on your phone lines. Been holding over 30mins again today.
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Andy Cooper
(@DevonLifeEd) reported
from
Exeter District, England
@laurahiggins_ @virginmedia Honestly, I know it’s a first world problem, but if the taps didn’t provide water when you turned them on there would be outrage. With broadband it just seems all the companies in #Exeter get away with it. We tried BT before and they were #pants
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have a virgin media landline does that mean I can dial and get through to a member of the team? I have tried on a few occasions today and just get the engaged tone? Can you help? Thanks
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginmedia Amy chance of responding to @virginhelp suggestion that you might be able to help?
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginhelp @virginmedia Still waiting for them to help me... Good thing my son isn't at uni, 430 miles away and without a working phone thanks to these incompetent buffoons
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Kevin Hatton
(@dkhatton) reported
@virginmedia My router keeps dropping wifi. origin every day or so but now many times a day. Rebooting and factory resets seem to help but it keeps building up. Keep phoning support - get taken through same useless protocol and passed to tech support who promise a call back and never do
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Mikesta🙏🏼
(@MikestaTV) reported
@iiPantherz @jizzygelespi @virginmedia Virgin: “one of our engineers will be out to rectify your issue...”
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Matt Johnson
(@SRSFLEET) reported
@virginmedia cable internet down again with no warning, how am I supposed to work now? Shall I bill you for lost orders, cancel my payment or use a different company? De7 4sa
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Declan
(@Declan41366030) reported
@virginmedia Some paid for service would be very nice, how stupid doing maintenance at peak times when we’re currently in a global pandemic where people need internet access to work from home/ home school absolute joke!!!
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James Newall
(@jinewall) reported
@virginmedia quick question, I have M200 broadband via a Hub3. Have 8 devices connected to the wifi (not all being used at the same time) recently experiencing intermittent slow speed or wifi dropping out. Have done all the usual checks for issues.
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chris musk
(@chrismusk) reported
If you are Thinking of getting virgin broadband in E4 don’t. They are utterly useless. Been down since 26th Jan and they just give empty promises every day saying it will be fixed tomorrow. Whole area has same problem #virginmediadown #virginmedia
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Ian
(@onthefirsttee) reported
@virginmedia 3 months with crap service (eg 0.1 Mbps upload) and today yet another day with no service, phone calls to 150 a waste of time, now there's no phone service anyway, complaint letters acknowledged but nothing done. Why no broadband in IG9 area despite us paying?????
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Raoul Ironbridge
(@RIronbridge) reported
@virginmedia For all your fancy buttons, "changing my package" online, is anything but easy (especially if I'd like to pay less). Your telephone help was a bit rubbish too.
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Adrian (Adi) Langley
(@adilangley) reported
@virginmedia can I ask why I cannot use my blue light card discount as an existing customer yet a new customer can?
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Marcia
(@Bueyonder) reported
@virginmedia No, I am not trying to now as I have tried and still no one has resolved m issue. I will have to make a complaint to the ombudsman. But could you please let me have the CEO details as I want to send them my feedback. They should know how their customers are effected.