Virgin Media Outage Report in Topsham, Devon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Topsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Topsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Topsham, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Exmouth, Newton Abbot and Teignmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exmouth |
||
| Exeter |
Total Blackout | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Topsham, England
Latest outage, problems and issue reports in Topsham and nearby locations:
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia are there problems in the #exeter #ex2 area this morning? Cant load your service status page to check as that is down also..
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@RM_Leeming @Justice30 @virginmedia And never a refund in sight....
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Andy Cooper
(@DevonLifeEd) reported
from
Exeter District, England
@virginmedia My partner spoke to your customer service team today without much resolution. Suggested we need a booster or a better bundle. Not sure that’s the best answer, given the price we are paying. And service was A1 for 12 months until about 4 weeks ago. There must be a reason for this.
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adam connett
(@ConnettAdam) reported
from
Ottery St. Mary, England
@virginmedia sort your virgin tv go app always seems to go down. Soo poor
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Nicholas Seymour
(@nrjs1000) reported
from
Countess Wear, England
After weeks of problems and discussions about WiFi connections, @virginmedia have just advised me that I should arrange my Zoom meetings for 7am when the traffic is lighter! Been very disappointed with them altogether. Leaving after 15+ years.
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Ian Bond
(@BondyOfficial) reported
from
Exeter District, England
Seems that @virginmedia is down again here. Must be fifth time in the last few weeks and it’s getting annoying
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginmedia Amy chance of responding to @virginhelp suggestion that you might be able to help?
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Chris Saunders
(@superseagull8) reported
from
Newton Abbot, England
@virginmedia had a problem with your tv service for over a month now, tried all the online troubleshooting and can’t get through on your phone lines. Been holding over 30mins again today.
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have a virgin media landline does that mean I can dial and get through to a member of the team? I have tried on a few occasions today and just get the engaged tone? Can you help? Thanks
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Ian Bond
(@BondyOfficial) reported
from
Exeter District, England
@virginmedia Good Morning. The issue seems to have resolved overnight but this does keep happening
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@virginmedia internet down again. Problems ? 🤔😬
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Sam
(@samdruiff) reported
from
Bickington, England
@virginmedia what’s the best number for a new customer to call to set up virgin media?
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Matthew Cousins
(@mattedcous) reported
from
Exeter District, England
@virginhelp @virginmedia Still waiting for them to help me... Good thing my son isn't at uni, 430 miles away and without a working phone thanks to these incompetent buffoons
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
@leemacca13 @virginmedia Virgin media literally have the worst service ever
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia hi, I have recently been upgraded to M500 broadband. I understand the minimum download speed is 258 Mbps. Having done a speed test yesterday I am only getting 102. Can you help?
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Andy Cooper
(@DevonLifeEd) reported
from
Exeter District, England
@laurahiggins_ @virginmedia Honestly, I know it’s a first world problem, but if the taps didn’t provide water when you turned them on there would be outrage. With broadband it just seems all the companies in #Exeter get away with it. We tried BT before and they were #pants
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Abdul Latif
(@alatif7934) reported
from
Exeter District, England
@SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.
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Sally French
(@sallywallywoo10) reported
from
Exeter District, England
@virginmedia Thanks but I’m not a customer yet...I see there was some sort of roadshow going on yesterday but didn’t know about it in advance so no time to take a look. I’m just keen to switch from my current provider.
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
My internet connection is the ABSOLUTE WORST @virginmedia. We don’t pay premium to get the shittest connection. If I wanted bad internet I’d move to Sky. Sort it out now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Blackwell
(@Fire_Cafc) reported
@Whita__ @virginmedia I’m on 200mbps and can’t get a ping under 120! I was with sky on 14 mbps get 8-12 how does that work ? Regret moving now , can even move my players it’s so bad
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Lynn Godsall
(@GodsallLynn) reported
@virginmedia @virginhelp installation engineer 10 days overdue same old answer every time I call- he’ll be there tomorrow. Tomorrow never comes and same old lies. Supposed to be priority worker. HELP!!!!! #virginmedia #virginmedianohelp #virginmediadown
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Tara
(@TaraO07) reported
@virginmedia so was heading out earlier today and seen two men digging over the grass in my communal garden i share with my neighbour asked them why they was digging which they replied the lady down stairs is having virgin which wasnt a problem come home to it looking a state
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Alex Kirkham
(@mahkrika) reported
People seem to criticise @virginmedia but I’ve just spoken to them re contract ending/price increase (existing customer) and the representative couldn’t have been more helpful or friendly. Just be nice, folks.
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Andrew Hepburn
(@andrewhepburn) reported
@virginmedia The person I spoke to said he couldn’t pull up my account details and told me to phone back. Why would another person not have the same problem? How many times am i supposed to call? Calling 151 direct now I can’t get past the automated system. I
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Andy Channon
(@andychanz) reported
@JessLottyPotter @michelepotter11 @virginmedia Terrible. Mine was dropping out all the time. Never consistent. Netflix freezing etc. Infuriating to say the least. And was bloody expensive
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sallyann carlisle
(@tattooedcougar) reported
@virginmedia Hi I ordered 2 new remote controls for my TiVo and my v6 and they still not arrived, I can’t use my equipment properly as he remotes are faulty , can you help
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Ryan Ramgobin
(@ryanramgobin) reported
@virginmedia Hi - I've installed a new router and ran the Virgin Connect app and a poor signal found across flat. It says to buy boosters and links through to a website saying there's none available. Call the helpline and links through to same website.
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G
(@ChairborneG) reported
@virginmedia Terrible excuse and more fobbing off! Nonetheless I’ve text the number. If everyone lodged a complaint through the Communication and Internet Services Adjudication Scheme (CISAS) and requested all personal information under GDPR, you would soon improve as you only care about £
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simon
(@TTigersi1050) reported
@virginmedia @EmmaWarner5 Yes @virginmedia you don't care about your customers as your customer service is absolutely disgusting your comments are just saying the same thing.. contact a number that's not answered to be then cut off and back to square one what a joke 🙄