Virgin Media Outage Report in Topsham, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Topsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Topsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Topsham, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter and Newton Abbot.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
TV | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Topsham, England
Latest outage, problems and issue reports in Topsham and nearby locations:
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Siân McPhee
(@sianmcphee) reported
from
Exeter District, England
@virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?
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Tilly
(@_Tillyjp) reported
from
Exeter District, England
@virginmedia hi any idea how long the internet will be down in EX2 area please?
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Sean Jenner
(@SeanJenner10) reported
from
Exeter District, England
@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes
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PMo
(@Bingamin) reported
from
Exeter District, England
@virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.
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zivva
(@zivva) reported
from
Newton Abbot, England
@virginmedia - I’ve had pixelated channels for weeks - I had an actual engineer booked to come today and miraculously those channels were fixed when I checked last night - so I text “FIXED” only to find they are not working again this morning - now I’m hanging on the phone for
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
Virgin media internet is absolute dog ****
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Jσѕιє 🦋🧡
(@tacksf0rsnacks_) reported
from
Exeter District, England
See Virgin media are up to their old tricks again…🙄 if I had £1 for every time they are down, I’d be rich and could go elsewhere for a better package…
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia Thank you for your response. The issue returned swiftly after the engineers visit and has continued to deteriorate and now the picture is not visible nor the sound.
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.
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Jσѕιє 🦋🧡
(@tacksf0rsnacks_) reported
from
Exeter District, England
@MarkDav41562638 @virginmedia Still down in Exeter. Sort it out @virginmedia!
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Alex Squire
(@exeteralex) reported
from
Exeter District, England
@virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia I cannot recall if there was anything specific, but they reset some things and checked the wiring but no resolution
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Thankyou so much. Shocking service. Don't message again please
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Elliot
(@Elliot_TBR) reported
from
Exeter District, England
@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abu Hussan
(@Jauharzzz) reported
@SkyHelpTeam I haven't had broadband for nearly 2 weeks now and sky are unable to tell me when the issue will be resolved. I am switching to @virginmedia . How can I cancel my broadband service with you?
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Lawrence Belcher
(@Lawrenceee_B) reported
@virginmedia Okay, but what about the 5 days loss of service that I wasn’t automatically compensated for?? Happened from the 7th to 12th October, so I would’ve thought it would be credited on this months bill, but clearly not.
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Ela
(@lendowska) reported
@virginmedia - what is wrong with Virginmedia - have to restart my internet number of times per day every day but apparently the service is "great" but I think only on paper
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former adventurer
(@AJSThompson) reported
@virginmedia no broadband or TV connection for 12 hours. 🤬 I work from home so how am I supposed to work? My router is flashing green, constantly dropping in n out but now gone completely. WTF!! And your app is no help at all. 🤬 #CustomerExperience #bad
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Pedro oil rig ⛑️🚁⛽️🛢️🏗️
(@Riggernorthsea) reported
As anyone else changed internet provider or dropped down a plan to save money? I’m on 1gb data plan with @virginmedia and I’m thinking of changing to a cheaper plan to save money this cost of living and bills food and fuel hitting hard..
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Ollie Briggs
(@ollieguybriggs) reported
@virginmedia yesterday a wifi router from a broadband contract I had with you was picked up, but today I have been told I will be charged £65 as it still has not been returned. I cannot log in to access help and support as my account was closed at the end of my contract
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juliet (CMIOSH)
(@juliervn) reported
@virginmedia i have just tried again to cancel but wasn't able
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Just Chris Coding
(@JustChrisCoding) reported
@virginmedia Absolute joke. Bank won’t help unless I cancel my DD with virgin but I still have active service with you.
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corey the cleaner
(@coreythehoe) reported
@virginmedia So why since the move to O2 has my data been so bad it’s unusable inside or outside of the house (<4mbps) despite you advertising average speeds of 37mbps on 4G on your website? And also why does it not show that there’s a “maintenance issue in my area” on o2s website??
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corey the cleaner
(@coreythehoe) reported
@virginmedia I live not too far from the city centre, however this is an issue everywhere I go, as I’ve said this has started since the migration to o2 so if it’s congestion why was this never the case when you were partnered with Vodafone? Surely my speeds should improve outside peak times?