Virgin Media Outage Report in Ottery St. Mary, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ottery St. Mary, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
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| Exeter |
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| Exeter |
Internet | |
| Exeter |
Internet | |
| Cullompton |
Phone | |
| Exeter |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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Julie Galt
(@JulieGalt) reported
from
Exeter District, England
@virginmedia are there problems in the #exeter #ex2 area this morning? Cant load your service status page to check as that is down also..
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Well that’s pretty meaningless. Broadband down in Exeter & other parts of Devon. When is service expected to be restored? Why haven’t you put a message on your website? This is impacting my ability to work at home.
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Simon
(@trail_71) reported
from
Exeter District, England
@virginmedia hey peeps any outage in the ex2 postcode in Exeter ? Internet is down and the service status page doesn’t work - thanks
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justin courtney
(@jdcecfc) reported
from
Seaton, England
@virginmedia I was with my dad, and we were were going to change all of his stuff, but it was pathetic how the two call handlers treated us. No respect at all and seemed very pleased not to help.
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
@virginmedia seeing as your internet is down across the whole south west, perhaps you would like to pay for my phone contract this month if I go over my data? Seems only fair, no? Seeing as I always have problems with you...
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
My internet connection is the ABSOLUTE WORST @virginmedia. We don’t pay premium to get the shittest connection. If I wanted bad internet I’d move to Sky. Sort it out now.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Dave Moist
(@Bingamin) reported
from
Exeter District, England
@virginmedia @Trinaw0430 Same in Exeter. Local community Facebook pages for alphington and st Thomas both reporting Virgin media down. Virgin media page day so issues.
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
@leemacca13 @virginmedia Virgin media literally have the worst service ever
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
It would appear that @virginmedia broadband is down across the SW until at least midday. Not that you’d know from VM. Have had to glean this from internet searches & Facebook. Usual poor VM customer service.
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Rachel Smith
(@HotelRach) reported
from
Exeter District, England
Is @virginmedia down in Exeter again or is it just us?
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Ian Bond
(@BondyOfficial) reported
from
Exeter District, England
@virginmedia Good Morning. The issue seems to have resolved overnight but this does keep happening
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Al Brooking
(@albrooking) reported
from
Exeter District, England
I have had lots of issues with @virginmedia over the last few months. Received this today “We wanted to let you know that the speeds to your Virgin Media Hub haven’t fallen below your Minimum Guaranteed Download Speed for 3 days in a row.” And today its down completely.
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Abdul Latif
(@alatif7934) reported
from
Exeter District, England
@SkyHelpTeam My name is Abdul Latif of 2 Coronation Road, Exeter EX2 5BZ We want to return to Sky as we find the Virgin Media service un-business like. We have been away from Sky from 27-Sep-20 although you keep charging us £28 per month; that may need to be refunded.
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Andy Cooper
(@DevonLifeEd) reported
from
Exeter District, England
@virginmedia My partner spoke to your customer service team today without much resolution. Suggested we need a booster or a better bundle. Not sure that’s the best answer, given the price we are paying. And service was A1 for 12 months until about 4 weeks ago. There must be a reason for this.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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petenjane
(@petenjane) reported
from
Topsham, England
@virginmedia There seems to be a region wide problem with your internet service and your service status page is broken - a service announcement would be useful might save you a few incoming calls too?
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adam connett
(@ConnettAdam) reported
from
Ottery St. Mary, England
@virginmedia sort your virgin tv go app always seems to go down. Soo poor
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Nicholas Seymour
(@nrjs1000) reported
from
Countess Wear, England
After weeks of problems and discussions about WiFi connections, @virginmedia have just advised me that I should arrange my Zoom meetings for 7am when the traffic is lighter! Been very disappointed with them altogether. Leaving after 15+ years.
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Ian Bond
(@BondyOfficial) reported
from
Exeter District, England
Seems that @virginmedia is down again here. Must be fifth time in the last few weeks and it’s getting annoying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Thompson
(@neil_thompson) reported
@virginmedia can you check is there's an issue in TS19 7rg? Neither me nor my wife can get a stable connection...seems to be lagging badly.
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Kevin
(@Kevaru1974) reported
@virginmedia Yes the point is how can it go up £50 and then go back down to £2 less
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claire liddy
(@Liddy_GaGa) reported
@virginmedia But I don’t have a new provider I just want to cancel the contract
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Dave Watson
(@UnisonDave) reported
@virginmedia have devised a whole array of ways to drive customers mad. A complaints system that sends you around in circles to systems that don’t work. You can’t speak to a real person but there are plenty of staff to make unwanted sales calls. Massive fail!
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Stuart Edwards 🇺🇦🇺🇦🇺🇦
(@edbowski) reported
@virginmedia Been there, done that. Reset the box blah blah blah. Your service this past 5 days has been appalling. Ranging from slow to no speed. But your handy website tells me there is no issue. Getting sick of this.
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alexa 🦇
(@alexaarrose) reported
@virginmedia @LondoSpark I have the same problem. 3G almost everywhere and yet there’s a 5g mast outside my work. Been awful signal the past month
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David James Currie
(@dj_currie) reported
@virginmedia I don't have an online account, I'm not a virgin customer. I was thinking of switching so had a look at your website and been bombarded with calls ever since!
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Lesley Godwin
(@TaliTheTiger) reported
@richardbranson Can you please teach your Virgin call centre staff some manners. They three times a week despite having no virgin media, tell them this, and they hang up with no apology. For a big brand, you shouldn’t need all the cold calling!
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Neil Thompson
(@neil_thompson) reported
@virginmedia Cheers guys, you really need to update your online checker... It always says there's no issue.
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Nick Woods
(@MookieDog) reported
@virginmedia It’s ok. Just found the adapter you guys sent me, I filed it away as I haven’t used a landline for 10 years. I’ll post it out to my folks. Thanks for your help today.