Virgin Media outages and service status in Ottery St. Mary, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Ottery St. Mary, including 2 direct reports.
- The most common problems reported in this area mention Wi-fi and TV.
- The most recent signal from this area was received May 18, 6:02 AM GMT+1.
- Wi-fi (96%)
- TV (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ottery St. Mary, England
The most recent Virgin Media outage reports came from the following cities: Exeter, and Pinhoe.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter
|
Wi-fi | 10 hours ago |
|
Exeter
|
Wi-fi | 17 hours ago |
|
Exeter
|
Wi-fi | 1 day ago |
|
Exeter
|
Wi-fi | 3 days ago |
|
Exeter
|
Wi-fi | 3 days ago |
Nearby cities with recent reports
7 recent signals
Community Discussion
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Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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humanenergy (@humanenergy5) reported from Exeter District, England@reece_dinsdale @virginmedia Yes up every three months now. Call responses have always been poor.
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia As per many comments in this thread I have suffered at the hands of terrible VM customer service. Employees don’t seem to have the tools to do a decent job. So many pillars & posts to be passed between. VM ok when it works but if you need help...
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Well that’s pretty meaningless. Broadband down in Exeter & other parts of Devon. When is service expected to be restored? Why haven’t you put a message on your website? This is impacting my ability to work at home.
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Scott Palfrey (@ScottPalfrey) reported from Exeter District, England@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓
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humanenergy (@humanenergy5) reported from Exeter District, England@RM_Leeming @Justice30 @virginmedia And never a refund in sight....
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Elliot (@Elliot_TBR) reported from Exeter District, England@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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Martin Elcoate (@MElcoate) reported from Topsham, England@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate (@MElcoate) reported from Topsham, England@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Billy Bingham (@billy8179) reported from Exeter District, England@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Sean Jenner (@SeanJenner10) reported from Exeter District, England@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Charlie Garnham (@pbandapple) reported from Exeter District, England@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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justin courtney (@jdcecfc) reported from Exeter District, England@virginmedia Thankyou so much. Shocking service. Don't message again please
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justin courtney (@jdcecfc) reported from Exeter District, England@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Dave Moist (@Bingamin) reported from Exeter District, England@virginmedia @Trinaw0430 Same in Exeter. Local community Facebook pages for alphington and st Thomas both reporting Virgin media down. Virgin media page day so issues.
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Matthew Cousins (@mattedcous) reported from Exeter District, England@virginmedia Amy chance of responding to @virginhelp suggestion that you might be able to help?
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Steve Lee (@SteveALee) reported from Exeter District, England@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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Em J Hamilton (@EmmaOrca1971) reported from Exeter District, England@virginmedia yet again more connectivity/TiVo issues in the EX4 area. Not great when working from home and you can’t access your important meetings. How about reducing our bills as we’re not getting the 24/7 service we’re paying for.
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Shakers (@ShakersExmouth) reported from Exeter District, England@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Scott Palfrey (@ScottPalfrey) reported from Exeter District, England@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley (@ScottishAshley) reported@virginmedia Any idea when issue will be fully resolved as still experiencing Pixelation. Thanks
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rebecca ann jarvis (@rebeccaann1989) reported@O2 It's not tv issues I have an issue with it's not being able to use rewards or just login with a o2 account as I keep being asked to link a virgin media account as previously I was just able to use my phone number which is an o2 one
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Glenn Edwards ⚽️🥊🦮 🇬🇧 (@glenn_coin) reported@Benleo @virginmedia It’s the only option I have that doesn’t use Openreach lines, which are crap. They were terrible when they were NTL as well, seems like nothing has changed.
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Kathy Miller (@KathyMi25429227) reported@virginmedia Paying a premium for a poor service...why is it impossible to actually speak to anyone?? Wait time unacceptable
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Alfie (@alfie_beachlife) reported@Benleo @ChrisSleven @virginmedia Lured away from EE by Sky on BB + mobile package. The mobile service is next useless and despite upgrading to the highest Sky BB speed available it’s still not as good as EE plus they did the price hike wrapped up in some BS marketing about how wonderful they are. Back to EE asap
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Nicky Gray (@grayn59) reported@virginmedia why is my broadband off and why does this repeatedly happen? Your broadband service checker also does not currently work.
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Phil (@Bowtomephil) reported@Benleo @virginmedia Some are great some are not. I had an issue told them what I thought it was as it happened before. One guy said its not that, came three times, changed modems, cables connectors etc. I told them don't send him , they sent a new guy listened to what I said, fixed what I said.
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Ben Leo (@Benleo) reportedCongrats to @virginmedia for being perhaps the WORST company I’ve ever had the misfortune of dealing with in Britain. Three engineer visits, five plus calls to Indian call centres, and still you can’t activate the TV contract you upsold me when I simply called to get my connection back. Awful, awful business model.
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Grze ski (@GrzeLow) reported@virginmedia @DrewSheridan1 Are you lot out of your minds? Another outage/shutdown on N11 1BA? WILL THERE EVER BE A MONTH WHERE THE SERVICE RUNS SMOOTHLY??? You’re the worst internet provider I’ve ever had, and I’ve had plenty!
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Martin (@lionking2014) reported@tracy_s1 @virginmedia yes same, says "intermittent signal" issue