Virgin Media Outage Report in Ottery St. Mary, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Ottery St. Mary, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Total Blackout | |
| Exeter |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Mike Fuller
(@MikeJFuller) reported
from
Kilmington, England
The @virginmedia service I get is unreliable and over priced. I guess it’s a matter of switching, as when I call their Help Service the well-meaning scripted responses frustrate me.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia Contact them later today to run through the troubleshooting tips before they will send an engineer to fix the issue. Even though it's same issue as been having for weeks which has already been ”fixed” once.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@DrGBuckingham @virginmedia Combination of sporadic wired service and Wi-fi dropouts all day on top of an ongoing issue with the service coming into the house.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Langer
(@nlangerdev) reported
@virginmedia After the speed test I just ran using @Speedtest I got 88.35Mbps down and 36.88Mbps up 😭😫
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Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
@virginmedia At least 24 hours - possibly longer, which would explain stability issues in the recent past. Just insult added to injury, in light of your series of above-inflation tariff increases.
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manual mixer
(@portmix) reported
@virginmedia It’s intermittent and surely your team should know if there is an issue or not? Need to know when this issue will be fixed, not if there is an issue in the first place!
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Kevin
(@kja_chilli) reported
@virginmedia hey guys brand new customer here for broadband. I signed up for M100 £26pm only to receive an email stating £38pm only to be told on the phone that my first installment is £52? Seriously guys not a good start!!
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easynow aka Barry
(@eZnow1337) reported
Also weird how when I phoned last week the "absolute minimum" my package could be bought down to was £61 from £63, but when I phone up to cancel, magically it can be lowered more. Awful customer service, attitudes, being hung up on after being on hold for 5 mins @virginmedia SUCK
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Janet Midega
(@tjmidega) reported
@virginmedia Why would you call me and offer me a service at the middle of my billing period and then charge me for accepting it?
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James Kavanagh
(@JamesKavanagh_) reported
from
Dublin City, Leinster
Also hi RTE or Virgin Media - please send down crews to cover it. I want back to back *** interviews telling us what they bought etc.
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r
(@LiterallyJustR) reported
@virginmedia My mobile has been disconnected from service for over a week now. I am unable to recieve calls/messages or send them outbound. I cant even call customer support as it just cuts off almost immediately. Also my 4G is not working either. My bill is fully paid.
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Tracy Berry
(@Southwold11) reported
@virginmedia My TiVo box broken, meant to have a call out yesterday, engineer didn’t turn up, call centre overseas lied to me and now have to wait until Tuesday for an engineer, how is that a good service, the very fact you have people lying for you stinks!
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easynow aka Barry
(@eZnow1337) reported
@virginmedia are the worst company in history. After being treated like **** last week and changing ISP. I phone up to cancel, on hold for 25 minutes, speak to a person who puts me onto "disconnections team" to be instantly hung up on