Virgin Media Outage Report in Ottery St. Mary, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ottery St. Mary, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter and Exmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Total Blackout | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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Sean Jenner
(@SeanJenner10) reported
from
Exeter District, England
@virginmedia really is a poor service. Once again sitting here waiting for my daily service drop out to reconnect. They are the only option for fibre at present. They know it too.
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Alex Squire
(@exeteralex) reported
from
Exeter District, England
@virginmedia we’ve been without a landline for at least 3 & a bit days now, the online test says no issues and yet when you use a mobile to go through all the options it says we are aware of an issue, I know things happen now and again but I think 3+ days is more than excessive.
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Thankyou so much. Shocking service. Don't message again please
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Rachel Smith
(@HotelRach) reported
from
Exeter District, England
Is @virginmedia down in Exeter again or is it just us?
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Elliot
(@Elliot_TBR) reported
from
Exeter District, England
@J3Lyon If you’re having internet connectivity problems, it’ll be the problem/responsibility of Openreach or Virgin Media. So in this sense, it’s largely irrelevant who is actually supplying your broadband contract, as they’re using the same physical infrastructure.
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justin courtney
(@jdcecfc) reported
from
Seaton, England
@virginmedia I was with my dad, and we were were going to change all of his stuff, but it was pathetic how the two call handlers treated us. No respect at all and seemed very pleased not to help.
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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Jσѕιє 🦋🧡
(@tacksf0rsnacks_) reported
from
Exeter District, England
See Virgin media are up to their old tricks again…🙄 if I had £1 for every time they are down, I’d be rich and could go elsewhere for a better package…
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Tilly
(@_Tillyjp) reported
from
Exeter District, England
@virginmedia hi any idea how long the internet will be down in EX2 area please?
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia I cannot recall if there was anything specific, but they reset some things and checked the wiring but no resolution
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia such poor staff in the call centre, seemed very smug and happy not to help a customer of over 30 years, eurobell, telewest then virgin, total loyalty and no respect from your staff. Looks like we shal be going to sky after all these years. Pathetic
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Mike Noon
(@TheMikeNoon) reported
from
Exeter District, England
@virginmedia Thank you for your response. The issue returned swiftly after the engineers visit and has continued to deteriorate and now the picture is not visible nor the sound.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia @TomMockridgeVM Your customer service is the worst i have EVER experienced and i bitterly regret signing up with you - cannot log into myaccount to remove childlock, had to call customer service which is as bad as your online reviews suggest, took 30 minutes
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PMo
(@Bingamin) reported
from
Exeter District, England
@virginmedia These are highlights of the day's events. @eurosport channel are awful for not showing what their schedule says. Always hit and miss that it will be what it says.
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Siân McPhee
(@sianmcphee) reported
from
Exeter District, England
@virginmedia Trying to order broadband for our new house but the address doesn’t come up. It’s an Edwardian house so has been there a while! It only lists a block of flats that doesn’t actually exist. Please help.
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Jσѕιє
(@tacksf0rsnacks_) reported
from
Exeter District, England
Virgin media internet is absolute dog ****
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justin courtney
(@jdcecfc) reported
from
Exeter District, England
@virginmedia Haha, customer care, Anything but, sorry ti be negative but it was just the attitude yesterday was as if it was pleasing for the guy not to help me, that's the bit that I cannot except. I won't be phoning them again, I think I shal be canceling. Shame after all these years.
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Jasyboy71
(@jasyboy71) reported
from
Exeter District, England
@virginmedia it will only affect my credit score if you let it - you can stop that from happening by writing off any further charges to compensate me for the appalling service, for myaccount registration not working and for your agent refusing to let me speak to a manager
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia is there an issue in the Exeter EX4 area. There was an area power cut earlier. Power is back on but no internet (done all your checks). Says there’s a fault and to check back in 24 hours! I need the internet to work! Can you provide a better answer?
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia shocking customer service. Caring for my 76 year bed ridden father, recovering from an operation. I’ve got no internet, no TV until for him until Monday. And I can’t even speak to a manager about this. Time to find a new provider.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Parker
(@Benito1376) reported
@virginmedia no internet for three days in EN2 Enfield you were fixing the fault within 24 hours been 60 without a proper service, sort it out. Thanks
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Katariina Järvinen
(@lighttrickphoto) reported
@GemmaAlexa1990 @Emma_A_Webb @virginmedia My update: Tried to find out why I have 95% no service all of a sudden. Got canned responses to use service checker. Two days later I finally got to talk to an actual person on chat. Found out that there's maintenance in my area and won't likely get internet until 16th Nov. 1/3
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Steve Schofield
(@steveschof1970) reported
@babbage_ @virginmedia The list of missed fix times grows Saturday 20:30 Sunday 12:00 Sunday 16:00 Sunday 17:20 Sunday 21:20 Monday 10:00 You couldn't make this up, it's a joke surely? @virginmedia and their fault info systems have been beyond useless
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jac
(@middletonhills) reported
@virginmedia Yes but apparently you fixed it last week. We have no reliable internet and it’s essential for work for a lot of us in our postcode. Genuinely need to cancel now. Can you advise please?
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Steve Schofield
(@steveschof1970) reported
@babbage_ @virginmedia The list of missed fix times grows Saturday 20:30 Sunday 12:00 Sunday 16:00 Sunday 17:20 Sunday 21:20 Monday 10:00 Why would any reputable business allow this much bad PR ?
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Michael Marsh
(@BPKnight394) reported
@virginmedia Yes I've tried everything from all the faqs and all the help guides, I was supposed to get a pod to help. But that never turned up! I even a when connected yo a lan low resolution videos still buffer...
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Jennifer H
(@jennyj_87) reported
@virginmedia can you tell me when my Wi-Fi and tv service may be back to normal? Online checker isn’t working. AL4 area
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Olly Royston
(@MrOllyRoyston) reported
@virginmedia my internet goes down approx 10 times a day. This is what your operator told me but could not resolve it. How can I raise a complaint via email?
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Manc-Lassie
(@iwasbornin66) reported
@virginmedia Does this mean there is an issue in the area ??
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Sinead Henry
(@SineadC226) reported
Love how my virgin media box crashes in the middle of #faircity. I mean Paul and Orla are hard to watch but there was no need to shut itself down.