Virgin Media Outage Report in Ottery St. Mary, Devon, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ottery St. Mary, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter, Exmouth and Tiverton.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Wi-fi | |
| Exeter |
Wi-fi | |
| Exmouth |
||
| Tiverton |
Phone | |
| Exeter |
Total Blackout | |
| Exeter |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Steve Lee
(@SteveALee) reported
from
Exeter District, England
@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Mike Fuller
(@MikeJFuller) reported
from
Kilmington, England
The @virginmedia service I get is unreliable and over priced. I guess it’s a matter of switching, as when I call their Help Service the well-meaning scripted responses frustrate me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nadhaw
(@nadhaw1) reported
@virginmedia The initial purchase agreement but your team said they can't accept that. They said we would have to pay the charges and they would then be credited towards the next bill but seen as you don't service the area there won't be no next bill so again it's pointless.
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Phillip Carey
(@PhilC1935) reported
@virginmedia you couldn't make it up. After this evenings service shocker, I still have no films, no VM honour and now cannot raise a complaint as the site is being worked #tryingthepatienceofasaint
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DoyenTacet
(@TacetInanis) reported
@crokeyz @virginmedia Damn this man just casually murders a company just like he does paper boomers
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Wayne Harrison
(@wayneharriso) reported
@virginmedia Thanks I have managed to speak to customer service and they told me the same 👍
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RoM
(@RoMonwhy) reported
@virginmedia I have shite internet and I can’t even check with your app how bad it is because it’s so bad.
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Josh Rowe
(@RoweJosh84) reported
@virginmedia what is going on with the network. Last few days has been horrendous service. Mainly TV keep dropping out. Says network settings but all internet still ok for everything else?
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Samantha Nelson
(@SJN004) reported
@virginmedia Our DD with the bank. Now we are being charged late fees on top of bills for a amount we have never agreed to.
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Tom_ #Mufc Til I Die
(@Unitedeveryday) reported
Honestly couldn't ever imagine this happening to Rte or Virgin media but saying that again, they aren't run as bad the ones in the BBC.
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Phillip Carey
(@PhilC1935) reported
@virginmedia an atrocious Friday evening trying to get the film channel offer made and confirmed March 1. Customer service nightmare, the computer says no and so did Ashwin. Only can have if I pay 209. Offered confirmed email, offered promo email.. no interest..#erroneousVMoffer
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Moke 🇺🇦
(@MokeSpoke) reported
@virginmedia Hi Virgin. I’m getting nowhere with my bill. Again when I phoned you before you said my March bill would be adjusted to £12.01 and you’d note this on my account. Button bill for March is set to be the full amount. This is simply painful. How are you going to fix this please