Virgin Media Outage Report in Ottery St. Mary, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ottery St. Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ottery St. Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ottery St. Mary, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Total Blackout | |
| Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ottery St. Mary, England
Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia Contact them later today to run through the troubleshooting tips before they will send an engineer to fix the issue. Even though it's same issue as been having for weeks which has already been ”fixed” once.
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Mike Fuller
(@MikeJFuller) reported
from
Kilmington, England
The @virginmedia service I get is unreliable and over priced. I guess it’s a matter of switching, as when I call their Help Service the well-meaning scripted responses frustrate me.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@DrGBuckingham @virginmedia Combination of sporadic wired service and Wi-fi dropouts all day on top of an ongoing issue with the service coming into the house.
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ismail Mohammed
(@iamlogician) reported
@virginmedia There's no fault in my area, service has been unacceptable without any explaination or any effort to fix the problem. Why do you think it's fair that I have to wait 30mins in a queue to then be told by u nothing can b done call bk in an hr. Good etiquette would be you calling bk?
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Danny Stickells
(@DannyStickells) reported
@virginmedia the internet connection in Winchester is garbage. Is there works going on?
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Amit Kumar Gupta
(@amitgupta382) reported
@virginmedia Hi, I have checked but unfortunately I'm not able to find any such update. Also, internet fluctuation is a frequent problem which I'm facing although for only few mins. But specifically during meeting it is great problem for me.
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Izhavo Salas
(@IzhavoS) reported
@virginmedia intermittent internet issues in W4. Tried TS steps, no luck. My account says there is a problem in my area, but no ETA on resolution. I WFH, any idea of ETA?
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Linsey Giles
(@linseygiles) reported
@WilliamNB wow. I was expecting the same with virgin media a few months back, but the person on support was really good and took my word that my network was working fine and it was their router that was the issue. Was so nice to not have to jump through hoops to get the right people on it.
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🎈Nigel (50s Club)
(@DJ_Mixmeister) reported
@virginmedia Let me repeat.the whole service is down, its outside the property and nothing to do with me
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Clairey
(@Claire_Edberg) reported
@Fibutton @virginmedia We went with BT, cos Himself was fed up of the signal dropping. The excuse? Cos there are some trees on the green yards away the signal cant find us. I couldnt contain the laughter at them.
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Fi ❄☃️❄
(@Fibutton) reported
@virginmedia Just fix the Internet, we've done all the checks, the whole area is down almost 1800 households that I know off from the local FB group. Not our fault at all.
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Ashley Williamson
(@awilliamsonuk) reported
@virginmedia Currently in the process of moving house. Existing owners have Virgin Media. I'd like to buy an M500 package. Is it possible to schedule an activation date rather than immediately activate? I don't want to impact their service until move date.
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Ismail Mohammed
(@iamlogician) reported
@brainimpact @virginmedia They just don't seem to care at all tbh I got 2 months left on my contract defo not sticking to these clowns absolutely shameful. Once upon a time VM was a fantastic company @richardbranson they're letting you down.