Virgin Media Outage Report in Cirencester, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cirencester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cirencester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cirencester, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Swindon and Gloucester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Internet | |
| Swindon |
TV | |
| Gloucester |
Wi-fi | |
| Swindon |
TV | |
| Swindon |
Internet | |
| Swindon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cirencester, England
Latest outage, problems and issue reports in Cirencester and nearby locations:
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Eve
(@rock_chick72) reported
from
Gloucestershire, England
@virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team
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M11DGA
(@mimadden) reported
from
Swindon, England
@virginmedia hello I signed up for your service last month, unfortunately your agent misunderstood my surname, despite informing you of this it’s still not rectified, can you help?
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia
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Claire Cleevely
(@CCleevely) reported
from
Churchdown, England
@virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia
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Steve Haynes MONSTER
(@stevem3ter) reported
from
Swindon, England
@warif01 @virginmedia Exactly the same issue for me !! Spoke to termination department and they said would call back.... 🤔🤔 still waiting 😡😡😡
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Jay Marshman
(@JamieMarshman12) reported
from
Swindon, England
@virginmedia are a complete joke of a company. Been trying for months to speak to someone regarding a latency issue no one in there tech support has a clue and the call always gets disconnected. Now apparently my account is suspended due to non payment yet that’s not due until
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
@virginmedia are providing a shocker of a service AGAIN! No paper bills despite paying for it, a late payment charge for your error, no clue what I’m paying for, and you can’t tell me. #poorcustomerservice
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Ray
(@RayWebpro04) reported
from
Gloucestershire, England
@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
Rang to cancel @virginmedia this week as their broadband is poo and for the first time ever the lady in cancellations just said “ok we’ll cancel now”. No arguments, no persuasion, no questions. #dontneedthecustom
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Jon Bassett
(@twisterssister) reported
from
Gloucestershire, England
@virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me
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Krystyna Wynn
(@KW_GuinnessH) reported
from
Gloucestershire, England
@virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help
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Karl Timmis
(@karl_timmis) reported
from
Gloucestershire, England
@virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?
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Benjy
(@BenjyRobinson09) reported
from
Swindon, England
@virginmedia your online chat, and customer service is utter shite
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Russ
(@Mr_Stage) reported
from
Cirencester, England
@JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.
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astronomical reg
(@kurtsamp) reported
from
Swindon, England
@virginmedia no internet sn3 wtf
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
I’ve recently switched from @virginmedia to @skytv and it has to be the WORST decision ever. So many connectivity problems, dropping network on the Q Mini boxes all the time. Absolute ****!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Gibbons
(@mgne71) reported
Another person I spoke to today couldn't understand my post code and said they couldn't find my account before they cut me off on the phone! Need to cancel a couple of out of contract accounts anyone have the @virginmedia postal address I can send recorded termination letter to?
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jeremy ridgway
(@jeremyridgway) reported
@virginmedia why are you telling customers that the current internet problem (we have no broadband for last 2 hours) is "just affecting about 20 customers in your area" when it's clear from social media that it's widespread? thank heavens we bought an O2 PAYG mifi to stay online
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Emma Cole
(@DaisybooCole) reported
@virginmedia I’m in the same queue as yesterday and now waiting again. I never even got a response yesterday - despite waiting hours.
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Paul Ridyard
(@pauljridyard) reported
@virginmedia being transferred AGAIN to a different department, which means I’ll have to go through the same security questions AGAIN and explain my issue AGAIN
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Nico Daniel Smit
(@nicodsmit) reported
@virginmedia @virginmedia terrible customer service! Stay away. @virginmedia is good #takingyourmoney or #upselling your contract and then 4get about you. I have been without service since 9 DEC 2021. One lie after the next. Keep billing me. NO HELP!!!!!
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Leilah Boyce
(@inawemrsb) reported
@virginmedia @VladaOfEngland Your service is beyond ridiculous- other companies would be bankrupt with this service. But you seem to not be impacted by how bad it is
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Leigh Brumpton
(@brumlarrr) reported
@virginmedia how crap is your customer service. Tell me to WhatsApp you and it 4 days in with not getting anywhere
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Mark Gibbons
(@mgne71) reported
@virginmedia Another person I spoke to today couldn't understand my post code and said they couldn't find my account before they cut me off on the phone! Need to cancel a couple of out of contract accounts anyone have the @virginmedia postal address I can send recorded termination letter to?
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Javier Molina
(@JaMk_) reported
@virginmedia your in-app chat function simply doesn't work. Always "failed to connect". Need to contact as I'm being billed for activation fees although the promotion I took was allegedly "fees free".
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Leilah Boyce
(@inawemrsb) reported
@martinkelner @virginmedia I cannot believe how bad it is!!! No way of complaining and today a 3 hr wait!