Virgin Media Outage Report in Cirencester, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cirencester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cirencester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cirencester, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Swindon and Gloucester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Internet | |
| Swindon |
Internet | |
| Swindon |
Total Blackout | |
| Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cirencester, England
Latest outage, problems and issue reports in Cirencester and nearby locations:
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Benjy
(@BenjyRobinson09) reported
from
Swindon, England
@virginmedia your online chat, and customer service is utter shite
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Karl Timmis
(@karl_timmis) reported
from
Gloucestershire, England
@virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?
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Jay Marshman
(@JamieMarshman12) reported
from
Swindon, England
@virginmedia are a complete joke of a company. Been trying for months to speak to someone regarding a latency issue no one in there tech support has a clue and the call always gets disconnected. Now apparently my account is suspended due to non payment yet that’s not due until
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint
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Jonathan Ellis
(@jonstfc) reported
from
Swindon, England
@virginmedia I've got no Internet in swindon SN3 5BA area. Is there an outage and when will it be sorted.
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia
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Krystyna Wynn
(@KW_GuinnessH) reported
from
Gloucestershire, England
@virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help
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Claire Cleevely
(@CCleevely) reported
from
Churchdown, England
@virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful
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Jon Bassett
(@twisterssister) reported
from
Gloucestershire, England
@virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
I’ve recently switched from @virginmedia to @skytv and it has to be the WORST decision ever. So many connectivity problems, dropping network on the Q Mini boxes all the time. Absolute ****!
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Steve Haynes MONSTER
(@stevem3ter) reported
from
Swindon, England
@warif01 @virginmedia Exactly the same issue for me !! Spoke to termination department and they said would call back.... 🤔🤔 still waiting 😡😡😡
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
@virginmedia are providing a shocker of a service AGAIN! No paper bills despite paying for it, a late payment charge for your error, no clue what I’m paying for, and you can’t tell me. #poorcustomerservice
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astronomical reg
(@kurtsamp) reported
from
Swindon, England
@virginmedia no internet sn3 wtf
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Eve
(@rock_chick72) reported
from
Gloucestershire, England
@virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team
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Ray
(@RayWebpro04) reported
from
Gloucestershire, England
@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!
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Russ
(@Mr_Stage) reported
from
Cirencester, England
@JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.
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CarlMcCulloch
(@CarlMcCulloch) reported
from
Swindon, England
Rang to cancel @virginmedia this week as their broadband is poo and for the first time ever the lady in cancellations just said “ok we’ll cancel now”. No arguments, no persuasion, no questions. #dontneedthecustom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laure
(@Laura74531322) reported
@virginmedia C-0612211245 Are you giving me the extra £5 per room? I would think I should be able to use my WiFi in my own bedroom. I know I pay more than enough for your none existent service #virginmedia #virginscam
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Shirley Horley
(@HorleyShirley) reported
@virginmedia @rsjmundi I have given them a call, and they have told me that they will try and sort it out. And have told me that if the problem is still there, then I should call back tomorrow morning! Thank you.
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Joshy☕
(@Noorskullz) reported
Every ******* Time I go on my PC THE ROUTER IS LIKE "NOPE SORRY BUD NO INTERTE FOR YOU" but works completely fine on anything else, **** Virgin media and **** Richard Branson bunch of absolute twonks. #Virginmediasucks
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JaxDagger
(@Jax_Dagger) reported
@virginmedia Can I not get someone to call me then? because ive already now gotten a late fee trying to sort this issue out its ridiculous, i very specifically said i wouldnt bother with the new hub if i had to pay an activation fee and they said it would be waved
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Rob Blackie
(@robblackie_oo) reported
@timleunig @virginmedia Though weirdly telcos are generally extremely bad at customer service, given the vast value of each customer (eg average spend per customer is £100s per year, high margins, and high cost of customer acquisition).
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Laure
(@Laura74531322) reported
@virginmedia Fair enough but I cannot afford the extra £5 a month. I think I pay enough for a poor service already and am not making myself poor.
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Rob Blackie
(@robblackie_oo) reported
@timleunig @virginmedia Emailing CEO typically gets you out of the contract in my experience. Which is the sign of a terribly broken organisation!
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OT
(@oterwill) reported
@virginmedia Yes I call daily and get the same answers. Openreach caused the issue externally, notified virgin immediately and that’s as the 18th of November. Appointments come and go - and as they are “external” I don’t get compensation for when they don’t show up. Very cheeky: “external”
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Rachel Jones
(@RachelJ57015297) reported
@virginmedia had no Internet for 3 months several months ago and reported it and didn't get any compensation so don't know why am I asking if I'll be refunded or fully charged ..we Shouldn't be fully charged if there's loss of service
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Circa.098
(@098_circa) reported
@virginmedia I have raised a complaint weeks ago about your staff wrongly disconnected my broadband & TV service and you canceled my move out order this Saturday without any resolution. Poor service!