Virgin Media Outage Report in Stroud, Gloucestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stroud come from postal codes GL5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Cheltenham, Gloucester and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Internet | |
| Cheltenham |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Wi-fi | |
| Stroud |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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Colette Etheridge
(@Lettie73) reported
from
Gloucestershire, England
@virginmedia Media. I was provided with a 12 month discounted contract (having been a loyal customer for 15 years) and was told - after 7 months - that the discount would no longer be applied - in a shockingly poor bit of telephone service.
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia Been chatting to o e of your girls online Rowela. She wanted to speak to my husband. Our hiusephone has just rang... briefly a couple of times but I DID tell her that our house phone isnt working properly.... it rings once, poss twice & stops & makes awful noises if we call out
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia I was talking to them on chat as a) our home phone is knackered, my husband mobile phone wasnt registering our home number when he was typing it on your answer service. He doesnt have twitter I do, but after hubby gave both the passwords to me he uses neither seemed to be right
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Andy Williams 🔶
(@cheltandy) reported
from
Cheltenham, England
@virginmedia Reference your sales call today trying to get me to upgrade my phone/contract. If you had just started with telling me the price rather than taking 15 minutes to tell me what a loyal customer I am & what fabulous deals you have, you could’ve saved yourself some time.
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J Hemus
(@jhemus2011) reported
from
Cheltenham, England
@SkyHelpTeam disappointing customer service, 3 days and can’t contact sky!!!! No option online to remove a package, you have to phone... #disappointed #poorcustomerservice @virginmedia @AmazonUK
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Ann Whitmore
(@Whitmore1Ann) reported
from
Gloucestershire, England
@virginmedia Yes! Ring me when you say you will! I was promised a call back within 24 hrs and guess what - nothing! It has to be after 1800 I need to get my logged complaint resolved! Ps I have this logged with the omnibus
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Danny
(@NoNotLoganPaul) reported
from
Gloucestershire, England
@virginmedia Hi, my service is quite slow, and struggles to load anything on phones over wifi. Everytime I do a speed test it's about 30-35mb, doesn't matter if I do the test on, phone, laptop or xbox always the same, up load is fine at about 20mb.
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia Trying but it keeps telling me my post code is invalid and if I click on the sign in link it says oops the link is broken!
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Louise Morton
(@Louisejmorton16) reported
from
Gloucestershire, England
@virginmedia can’t believe your customer service could get any worse, 21 days since I made a complaint and still no contact
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Paul OD
(@PaulOD80) reported
from
Brockworth, England
@SkySports Not Happy! Watching the Preston v Leeds match on a SkyQ box on the red button and missed more than 10 mins of the second half, apparently other Sky users had the same issue, but Virgin Media users had no problems....🤔🧐
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Hannah 💃🏼
(@Hannah_S39) reported
from
Cheltenham, England
Also my entire internet and tv is down @virginmedia plz sort it out 😂 actually trying to study here ahaha
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Paul OD
(@PaulOD80) reported
from
Brockworth, England
@SkySports Not Happy! Watching the Preston v Leeds match on a SkyQ box on the red button and missed bet 10 mins of the second half, apparently other Sky users had the same issue, but Virgin Media users had no problems....🤔🧐
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Michael
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@Lambpie1973 @virginmedia They should refund you for lost service, though you've probably got to fill in a form on their website. Tricky when your internet is down
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Chris
(@Macker202) reported
from
Gloucestershire, England
@virginmedia I have an issue with a clients email address being greylisted. I need to have this rectified.
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia So the girl asked to speak to him. The chat was stopped & our house phone rang its once & stopped ( I DID tell her earlier it wasnt working properly) She couldve asked for his mobile number but didnt & this couldve been sorted. Felt like both people dealt with didnt want to help
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia No issues reported
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@virginmedia your connection's up and down today more often than a *****'s drawers! Bloody fix it!
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@aajr_____ @virginmedia Just had exactly the same problem .... hung up on twice in 40 minutes
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Ann Whitmore
(@Whitmore1Ann) reported
from
Gloucestershire, England
Virgin Media customer service - how I laugh! Don’t touch with a barge pole!
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia I have just spent a ridiculous amount of time on the phone trying to sort out a contract you are trying to break only for someone to hang up on me 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven 'Toshk' Shelley
(@Toshk) reported
Cacky old Virginmedia down again. It must be a Friday.
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Paula
(@Paula_ODonnell) reported
@virginmedia Still having the same issue since I had it installed. Nothing is fixing it and I’m back to using mobile data in my home again. Can you check Service of the area PA1
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Iain
(@iainrwallace) reported
@virginmedia It used to be online chat or talking to a real person on the phone. What happened? I really really really hate chatting to these stupid BOT's :(
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russell lehman
(@russelllehman2) reported
@virginmedia John, hopefully, a new email receipt is being sent within the next 24/48hrs which should detail the correct amount and my bill at the end of the month should be correct. Errors in charging for volt and a house move installation charge we’re on the bill.
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tarren shaw
(@tazy201) reported
@virginmedia @GMR2402 Service is shocking has nothing but issues for months and you find it’s ok to keep sending me in circles . My whole neighbourhood is hating in virgin and all slowly leaving . Having near on zero upload (0.30) is not acceptable
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
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⚫ Tony Clifton
(@bobbychariot) reported
@virginmedia Thanks. Only ever been at one address for whole 15 years but when I was acutely ill the credit union down the road collected my disability benefits and paid the bills until 2019 when that service shut by government cuts - engineer was sent to collect kit from there...
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XYY
(@Mr_XYY) reported
Contacted @virginmedia on 4 Nov re Broadband & TiVo box faults, no one available till 8 Nov, engineer then unable to fix it, said it would be rewired in a day or so, 12 nov I phone them, no one available till 19 Nov! @Ofcom #unacceptable #AvoidVirginMedia 🤬
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Stuart Macey
(@stuartmacey) reported
@virginmedia why did I ever sign up for your services. You failed to port a number over and then you customer service agent told me I had done something wrong. She then lied to me about sorting it out just to get me off the line and now my number has been disconnected from EE.
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Dr Carla Ardis
(@Carla_Ardis) reported
@virginmedia Should I go through the whole story with someone else our will they have all the details and they'll be ready to solve the problem?