Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Gloucester, and Cheltenham.

City	Problem Type	Report Time
Gloucester	TV	3 days ago
Gloucester	Internet	3 days ago
Gloucester	TV	3 days ago
Gloucester	TV	3 days ago
Cheltenham	TV	3 days ago
Gloucester	TV	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  Richard Goddard (@BlueMoonMod) reported 11 seconds ago from Brockworth, England

  Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia

• 
  Claire Cleevely (@CCleevely) reported 7 minutes ago from Churchdown, England

  @virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful

• 
  Graham Fletcher (@1grahamfletcher) reported 9 minutes ago from Cheltenham, England

  @virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??

• 
  Russ (@Mr_Stage) reported 19 minutes ago from Cirencester, England

  @JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.

• 
  Ian Watson (@WattsChelt) reported 21 minutes ago from Cheltenham, England

  @virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint

• 
  Graham Fletcher (@1grahamfletcher) reported 25 minutes ago from Cheltenham, England

  @virginmedia About renewing my contract, and how you could help me

• 
  Dom the property finance chap (@DomSheahan) reported 25 minutes ago from Cheltenham, England

  Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom

• 
  Jon Bassett (@twisterssister) reported 25 minutes ago from Gloucestershire, England

  @virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me

• 
  Krystyna Wynn (@KW_GuinnessH) reported 27 minutes ago from Gloucestershire, England

  @virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help

• 
  booksbythewoods (@booksbythewoods) reported 27 minutes ago from Cheltenham, England

  @virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday

• 
  Steve Barnes (@Barnsey02) reported 33 minutes ago from Quedgeley, England

  @virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?

• 
  Graham Fletcher (@1grahamfletcher) reported 36 minutes ago from Cheltenham, England

  @Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service

• 
  Richard Goddard (@BlueMoonMod) reported 38 minutes ago from Brockworth, England

  Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia

• 
  Dom the property finance chap (@DomSheahan) reported 48 minutes ago from Cheltenham, England

  @virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom

• 
  The Michael Hunt (@MichaelAlanHunt) reported 48 minutes ago from Gloucestershire, England

  It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team

• 
  Graham Fletcher (@1grahamfletcher) reported 53 minutes ago from Cheltenham, England

  @virginmedia No they can’t help

• 
  booksbythewoods (@booksbythewoods) reported 56 minutes ago from Cheltenham, England

  @virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change

• 
  Ian Watson (@WattsChelt) reported 56 minutes ago from Cheltenham, England

  @virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint

• 
  Richard Goddard (@BlueMoonMod) reported 57 minutes ago from Brockworth, England

  @virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable

• 
  The Mayflower (@chunfkong) reported 58 minutes ago from Cheltenham, England

  @virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Faceless Millions. She/Her (@MooroMilitia) reported 6 minutes ago

  @virginmedia Thanks, but that's what I've been doing for nearly 14 days. Someone will message to say they'll help, but then there'll be no other contact until the next day when a message asks if I still need help. It keeps happening over and over, so I need to get it sorted now. Thanks!

• 
  Paula Murray (@PaulaMu14796554) reported 8 minutes ago

  @virginmedia And please don’t ask me to call the number as I have phoned several times and tried the web chat but it’s impossible to get a reply. My last call was cut off after holding for 48 minutes. Worst customer service I’ve ever experienced.

• 
  Lara (@Anniversary) reported 12 minutes ago

  @virginmedia Awful service hour long phone call to be hung up on. Loyal customer for years and you try raising my price £12 whilst offering new customers a cheaper and faster deal

• 
  Julie Cox (@JulesCox1959) reported 13 minutes ago

  @MartinSLewis please can you help with advice about @virginmedia I have had the most appalling experience trying to leave and I cannot get this resolved it has caused me so much distress and I don’t know what to do now

• 
  Colin Mead (@colinmead69) reported 14 minutes ago

  So @virginmedia called tonight to offer us a tv package, once I said our router was poor and the signal strength was weak he hung up!! Very strange....

• 
  Vera Deacon (@veradeacon) reported 15 minutes ago

  @virginmedia Contstantly from 7am until after 4pm, your text service is awful, wait a ridiculous amount of time for a reply and get nowhere! 😡

• 
  TakeAim Ltd (@TakeAimCoach) reported 16 minutes ago

  @virginmedia Performed 2-3 times in the past month. Same issue exists. How can the hub range reduce. We had perfect coverage through the entire house with a steady 150mb signal... we then upgraded and an engineer came to balance the signal but things were immediately worse. So many complaints

• 
  Andy Patrick (@BittermanAndy) reported 20 minutes ago

  @virginmedia By the way... STILL not had a reply, more than a week later. You said I'd get a prompt reply from one of your staff. You lied. You flat-out lied to me! I'm since having *even more* problems, but can I get hold of anyone in your company? Disgraceful customer service.

• 
  Boyd Dubber (@BoydDubber) reported 20 minutes ago

  @virginmedia Okay. So how will the forum get a manager to call me about my complaint that I have been waiting months for a callback to discuss? Please do tell me.

• 
  Ashley Jones (@96ash_j) reported 20 minutes ago

  @virginmedia sort your **** *** internet out, bag of ****