Virgin Media Outage Report in Stroud, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
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| Gloucester |
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| Gloucester |
Internet | |
| Gloucester |
TV | |
| Gloucester |
Internet | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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K
(@serebro333) reported
from
Gloucestershire, England
@virginmedia hey, quick question, is your latest hub any better i.e. offers better strength/coverage than @SkyHelpTeam hub? I ask as we have two @ring doorbells some distance from the current hub and connections are awful. Contract almost up and it’s decision time 🤔. Thx
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology
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𝗙𝗮𝘀𝗯𝘆𝘁𝗲𝘀 𝗥𝗲𝗮𝗹𝗶𝘁𝘆
(@FasbytesReality) reported
from
Cheltenham, England
@virginmedia Doh just booked a technician and the status page now updated to say there is a service area fault . Do I need to cancel the technician ? Or will that happen automatically?
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia What I am seeking is a decent level of service for the money I am paying, who ever heard of a media service without an email address, that could be construed by a reasonable person to be a deliberate attempt to avoid scrutiny are you now being run by the government?
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia I already did your survey but you knew what I thought when you tried to force me to take on an 18 month contract after my original one ended. You treat customers like a cash crop. I make sure to tell everyone not to use you. You could have kept my business when I move but not now
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
Oh @virginmedia why bother sending emails with customer satisfaction surveys attached when you have zero interest in taking any notice of what your customers think? If you had, you'd listen to our complaints instead of squeezing as many £££ as possible out of us before we cancel!
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Margaret Joseph 💙
(@Foxelms) reported
from
Gloucestershire, England
@virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I will be leaving virgin if my service doesn't improve drastically and quickly
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I want a monitored email address, I couldn't even sign in to my online account tonight
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Neil Richardson
(@ricoedd) reported
from
Cheltenham, England
Virgin media broadband down again!!! #virginmedia. Need to move to other provider.
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Richard Kean
(@richkean) reported
from
Cheltenham, England
@virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.
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Gareth Balmer
(@garethbalmer) reported
from
Gloucestershire, England
@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia Oh please. Of course it wasn't resolved - unless you mean, did we get to keep taking your money for a service you don't want? Here's a thought: how about NOT holding long-standing customers to ransom by tying them into new long contracts?
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EMMΛ
(@iemhouston) reported
from
Gloucestershire, England
@aliward_96 I’ve never got on with them in the past, poor service but Virgin Media isn’t in my area apparently as I did try and check 😑
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues
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Original Wild
(@wild_original) reported
from
Churchdown, England
@virginmedia Had an email to say my Netflix A/C has been cancelled even though I’ve paid you my subscription - no one on live chat for almost an hour now to help - anyone there?!
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Andy Gent
(@andygent) reported
from
Gloucestershire, England
@virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia OK thanks I pay £110 a month for my service as someone who subsists on a pension and disability benefit this is a big commitment and yet every time I pick up the phone to you I am lied to, for example we are receiving a lot more calls than usual, this is a permanent refrain
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Hannah ❤️
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄
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Dave.C 🏴☠️#FBPE #Rejoin
(@Davinci9999C) reported
from
Cheltenham, England
@virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Dobson
(@TomDobson92) reported
@virginmedia I work until 6pm. Also why would I try for a new deal when my partner can get the deal as a new customer for £85. Loyalty to existing customers is clearly very poor
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owen scrimshaw
(@owen40uk) reported
@virginmedia So it looks like no delivery today as promised, no explanations or communication of any delay. Two days wasted now - completely unacceptable lack of communication and customer service.
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Josh
(@eddyguy100) reported
@virginmedia It was very frustrating but eventually sorted. Basically 5 hours to complete the upgrade going through various departments because I am both a virgin media and mobile customer and no one could confirm my virgin mobile contract would be transferred as part of the upgrade.
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Rob Baker
(@RobBaker7) reported
@virginmedia So, Luther never returned from his 'lunch' so I messaged to see if he was there but got a response from Toni, a chat BOT. 9 hours, back to square one.
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MarTiniO
(@mjaod1981) reported
@virginmedia cancelling the service you need to call or write an actual letter. What century is it? Can’t get through so I’ll have to get my quill out!
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𝑳𐌀 𝑪❍ƝߙЄ Ɲ𝓞ꕷƮⱤ𐌀
(@ConteNostraTHFC) reported
The only good thing going for @virginMedia is there internet WHEN IT WORKS !!! But prices,customer care, there call centres are probably up there as the worlds worse, there’s zero care there at all and they need to be seriously looked at @Ofcom #VirginMedia
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keith thompson
(@tomocfc1955) reported
@virginmedia The problem is not a individual account it’s a whole area. DA74RQ someone must know something.
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Alex Beavan
(@alexgnbeavan) reported
@virginmedia I can't even complain as I can't join, so don't have a customer number, so can't complain you won't let me be a customer..it's frankly bonkers.
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♠LΙΔΜ♣
(@LiamReeS21) reported
@virginmedia @johnwhinnerah Every month it happens down again in Castle Bromwich
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Alex Beavan
(@alexgnbeavan) reported
@virginmedia Yes, thanks for that, I STILL WANT TO JOIN, why don't you want my money, FYI - I passed both checks, the order just never seems to go through!