Virgin Media Outage Report in Stroud, Gloucestershire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stroud, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester
|
Wi-fi | 9 hours ago |
|
Gloucester
|
TV | 4 days ago |
|
Gloucester
|
Internet | 4 days ago |
|
Gloucester
|
TV | 4 days ago |
|
Gloucester
|
TV | 4 days ago |
|
Cheltenham
|
TV | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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Hammerdan (@Hammerdan13) reported from Cheltenham, England@virginmedia I am trying to cancel my contract, but you have sent me down a conversation with a computer. You are now in breach of our contract as you have failed to cancel it or listen to me upon my request. Your customer service is embarrassing!!
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Paul (@paulhewlett1983) reported from Gloucestershire, England@virginmedia I received it about a week about in the post, you tell me? Surely you must know as it’s been released. The box is prompting me to upgrade as instructed on the Home Screen of the menu! But it does not work. Any help at this point is greatly appreciated
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Gareth Balmer (@garethbalmer) reported from Gloucestershire, England@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!
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Alex Bennett (@AlexBennettUK) reported from Gloucestershire, EnglandOver 40 minutes (and waiting mainly on hold) for @skytv to sort out the fact I can’t download any content. I’m apparently a “Diamond Customer” as I’ve been with sky for about 20 years. Not for much longer. @virginmedia what offers do you have for disgruntled Sky customers?
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Original Wild (@wild_original) reported from Churchdown, England@virginmedia Had an email to say my Netflix A/C has been cancelled even though I’ve paid you my subscription - no one on live chat for almost an hour now to help - anyone there?!
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Paul (@paulhewlett1983) reported from Gloucestershire, England@virginmedia I have received the 360 remote control after I upgraded and when I try and update the software as instructed I get that message! I have spoken to 4 different people, no one can fix it and they refuse to send out an engineer as the box is “working correctly” ! I Beg to differ
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👍🙊Gill😂🎩 (@itsnickelflysk3) reported from Gloucestershire, EnglandThis problem with @virginmedia programmes screwing up had best be sorted before the Euros kick off in a bit.... Struggling to find something of worth to watch atm. Thank god not all channels aren't screwed 🤬😤🤬😤
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia The problem I'm having is that there is an awfully long wait to connect with a human, who seems to be speaking under water into a bucket, and it's a struggle to understand them, how do I connect to someone who is in the UK?
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia 1. I never get to speak to someone who speaks English as their mother tongue, 2. Despite being a customer for a number of years and spending more than £100 a month, I have been hit with a late payment charge because I had a heart attack and was in hospital,
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia I want a monitored email address, I couldn't even sign in to my online account tonight
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Paul (@paulhewlett1983) reported from Gloucestershire, England@virginmedia I received my 360 remote today and the box will not update says migration is not possible! Help?
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues
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Matt (@Duranium1991) reported from Gloucestershire, England@virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.
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David Lavery (@DavLa2020) reported from Gloucestershire, England@virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia OK thanks I pay £110 a month for my service as someone who subsists on a pension and disability benefit this is a big commitment and yet every time I pick up the phone to you I am lied to, for example we are receiving a lot more calls than usual, this is a permanent refrain
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia I will be leaving virgin if my service doesn't improve drastically and quickly
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia I should very much like to speak to someone about this month's bill which is 30% bigger than normal, I have been a customer for a long time but now I'm not sure that the worsening service that I am receiving is worth it acc no,508459006,
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Pippa 🇪🇺 (@pippameekings) reported from Gloucestershire, England@virginmedia Problems in the GL14BG area, is this being looked into? TiVo keeps rebooting
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Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported from Brockworth, England@virginmedia What I am seeking is a decent level of service for the money I am paying, who ever heard of a media service without an email address, that could be construed by a reasonable person to be a deliberate attempt to avoid scrutiny are you now being run by the government?
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Richard (@Gooner_Richard) reported from Gloucestershire, England@virginmedia Hi, is there an issue with your online services at present? I don’t appear able to use Virgin TV Go. My TV and broadband services are both working fine.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NoOnesArsed (@arsed_no) reported@virginmedia I will raise it through the app again as the issue relates to continued service drop out, a one time test is not going to provide answers to the issue.
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Daniel (@kealydaniel79) reported@virginmedia Ive reported online but when u go online to check they say there are ‘no issues’ but i have been having issue since last friday!
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Heather Nute (@HeatherNute1) reported@virginmedia No wired is fine but my partner needs to use that as he works in telecoms - I have to rely on the wireless to work on in another room. The box isn’t vandalised, it’s been broken for months -someone taped it shut to stop it banging shut in the wind
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bacon (@BaconCheeseZ) reported@laurapower1812 @virginmedia You won't get real help. They'll pretend there are no issues and then carry on with their meaningless lives. They don't care. Best thing would be to cancel your contract and go with literally any other provider.
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Piali Das Gupta (@PialiDG) reported@Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.
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Mrs Rebecca Jones (@MrsRebeccaJone3) reported@virginmedia Just a shame it takes a newspaper getting involved for issues to be resolved that were no fault of our own
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Phtevenrobert (@Phtevenrobert) reportedIf, like me, you have a history of #mentalillness, PLEASE avoid @virginmedia at all costs. Thanks to the appalling #CustomerService and internet provided by this company I got lower than I have since 2017. My livelihood depends on stable internet and they refused to help. AVOID!
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Atkinsonnx (@Atkinsonnx_UK) reportedAnyone else having major issues with Virgin Media broadband lately? Been having major drops in speeds/signal for around a week now. Starting to really frustrate, especially as its coincided with the price increase letter 🙄 #virginmediadown #virginmedia
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gillian sampford (@gsampford) reported@virginmedia So after being on hold for 45 minutes 🤬 finally get through then they hang up 🤬 trying to work from home with broadband that keeps dropping out 🤬 BT here we come
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iulia marinela (@marinela_iulia) reported@virginmedia Please give an email address for customer service or something to find out what's going on