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Virgin Media

Virgin Media Outage Report in Stroud, Gloucestershire, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.

CityProblem TypeReport Time
Cheltenham Wi-fi 2 days ago
Gloucester Wi-fi 3 days ago
Gloucester TV 6 days ago
Gloucester Internet 6 days ago
Gloucester TV 6 days ago
Gloucester TV 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

  • AmuzaRamona
    Ramona Amuza (@AmuzaRamona) reported from Gloucestershire, England

    No broadband service in #Gloucester Trying to get in touch with @virginmedia via phone to get an update #fatchance of that happening #whatamipayingyoufor #servicefail

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia still no service. All fast sleep or watching tv to worry about customers

  • MichaelAlanHunt
    Michael (@MichaelAlanHunt) reported from Gloucestershire, England

    @Lambpie1973 @virginmedia They should refund you for lost service, though you've probably got to fill in a form on their website. Tricky when your internet is down

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia crap service again in GL52 3ND. Cancelling ASAP

  • Lettie73
    Colette Etheridge (@Lettie73) reported from Quedgeley, England

    @aajr_____ @virginmedia Just had exactly the same problem .... hung up on twice in 40 minutes

  • CharmedWatson83
    Emma Watson (@CharmedWatson83) reported from Longford, England

    @virginmedia Media, problems still hasn’t been resolved

  • PaulOD80
    Paul OD (@PaulOD80) reported from Brockworth, England

    @SkySports Not Happy! Watching the Preston v Leeds match on a SkyQ box on the red button and missed bet 10 mins of the second half, apparently other Sky users had the same issue, but Virgin Media users had no problems....🤔🧐

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for

  • Macker202
    Chris (@Macker202) reported from Gloucestershire, England

    @virginmedia I have an issue with a clients email address being greylisted. I need to have this rectified.

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia still crap service. It comes and goes not constant so annoying

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia crap service again . Trying to book tickets and in queue then no internet. Useless

  • DebbieMarksey
    Debbie Marks (@DebbieMarksey) reported from Quedgeley, England

    @virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager

  • AmuzaRamona
    Ramona Amuza (@AmuzaRamona) reported from Gloucestershire, England

    @virginmedia I did! The estimated time for repair keeps changing. Not having any service for a whole day nor any actual communication from you is simply not good enough #fail

  • PaulOD80
    Paul OD (@PaulOD80) reported from Brockworth, England

    @SkySports Not Happy! Watching the Preston v Leeds match on a SkyQ box on the red button and missed more than 10 mins of the second half, apparently other Sky users had the same issue, but Virgin Media users had no problems....🤔🧐

  • CandiaMcKormack
    Candia McKormack (@CandiaMcKormack) reported from Gloucestershire, England

    Dear @virginmedia, I'm a busy girl who's wasted an awful lot of time today waiting for broadband to return. Tomorrow's going to be bonkers working twice as hard to catch up. A few reassuring words that things are returning to normal would go some way to reinstating my sanity. Ta.

  • Lettie73
    Colette Etheridge (@Lettie73) reported from Gloucestershire, England

    @virginmedia Media. I was provided with a 12 month discounted contract (having been a loyal customer for 15 years) and was told - after 7 months - that the discount would no longer be applied - in a shockingly poor bit of telephone service.

  • terry1hemmings
    Terry Hemmings (@terry1hemmings) reported from Quedgeley, England

    @CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.

  • mitanshu
    mitanshu (@mitanshu) reported from Gloucestershire, England

    @virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk

  • Lettie73
    Colette Etheridge (@Lettie73) reported from Quedgeley, England

    @virginmedia I have just spent a ridiculous amount of time on the phone trying to sort out a contract you are trying to break only for someone to hang up on me 🤬🤬

  • Tbb73Tony
    Tony (@Tbb73Tony) reported from Cheltenham, England

    @virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Twefletch
    Michael Fletcher (@Twefletch) reported

    @virginmedia I need to contact you. I have tried by chat (what a terrible service). I just rang, you answered the phone and hung up immediately. I am livid. How are you going to help me?

  • gemmaperlin
    Gemma Perlin (@gemmaperlin) reported

    @virginmedia hello my booster on the wifi has not been working for a while whenever I call the helpline I just get the automated service which says it is running tests but doesn't fix it. Please could you help? Thanks

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..

  • EllisJBH
    Ellis (@EllisJBH) reported

    @virginmedia I was told an engineer was doing work in the area to resolve the issue, but this has been going on for weeks and I have read online multiple engineers have been out to the area. I would just like some clarity as to what is actually going on.

  • Paulzzo
    Paul Campbell (@Paulzzo) reported

    @virginmedia Hello! Your virgin media technician Tom (ID 76917) came to my house on the 2nd Feb and rewired a faulty cable resolving all issues. I haven't recieved a survey for him?? He did a cracking job and don't want him to miss out on good feedback and most likely commission

  • Lewisinho
    Lewis ☻ 𓃰 (@Lewisinho) reported

    @virginmedia yo my guys what’s going on we’ve had a line fault twice in the last month and it’s preventing me from working - had no issues in the last 5 or so years and now it’s a shambles all of a sudden?

  • gabriellehoad
    gabriellehoad (@gabriellehoad) reported

    There are some lovely, competent people working for @virginmedia but what good is that when their wider customer service model sucks?

  • DanHorler
    Dan Horler (@DanHorler) reported

    @virginmedia Hi. Thanks for your reply. It is everywhere. The technical team have said it is a problem with the routing of the number. But they haven’t updated my ticket for 9 days now. I really need this sorting out

  • TerraceFabulous
    TerraceFabulous (@TerraceFabulous) reported

    @virginmedia No, I’m not logging into yet another waste of time. I’m leaving Virgin. Why are you on Twitter? You don’t solve anything just tell me to call the number that never gets answered. Waste of time. Can I dm you?

  • rosslaaaa
    Ross (@rosslaaaa) reported

    @virginmedia do you wanna sort the terrible internet in our house instead of fobbing us off with a daft robot, telling us all is fine? The signal is disgraceful.