Virgin Media Outage Report in Stroud, Gloucestershire, England
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The latest reports from users having issues in Stroud come from postal codes GL5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
TV | |
| Cheltenham |
Internet | |
| Cheltenham |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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Dr Paul Atkinson
(@DrPaulAtkinson) reported
from
Cheltenham, England
@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!
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Ian Watson
(@WattsChelt) reported
from
Brockworth, England
@virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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Shôn Douglas
(@shon_douglas) reported
from
Cheltenham, England
@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Joe Harper
(@joe_joeharper) reported
from
Cheltenham, England
@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Jamie
(@jamierudge) reported
from
Cheltenham, England
@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Forrest
(@steph140874) reported
@virginmedia so fed up with VM always cuts out same response turn off turn on still same problem when you phone back same response problem in your area we are trying to fix
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Dr Laura Bennett
(@DrLauraB_HE) reported
@virginmedia Thanks. I'm not your customer. I'm trying to get a written contract sent by post to a relative who is and doesn't use email, rather by email to me, but your customer services are acting as if I am trying to make fire by rubbing sticks together. They haven't rung back either.
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Steven Forrest
(@steph140874) reported
@virginmedia having problems with my Internet keeps cutting out been happening for months jyst keeps saying having problems in my area getting really fed up with it now
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Kerry Miller
(@creusebelle) reported
@virginmedia I've repeatedly told you my complaint reference number. it's C1003231592 and the managers name was Loki. Not sure of the spelling.
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Gareth Murchie
(@garethmurchie) reported
@virginmedia can you ask Christine to come off her break please? I have been on live chat 90 minutes now trying to cancel. I have tried calling but that seems to be a little hopeless as well. Assume I just cancel my direct debit to provoke a response?
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blinkstwinkle
(@blinkstwinkle) reported
@bonafyde_ @virginmedia So sorry about that, Try messaging nellycods3 on instagram their team can help you
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Kerry Miller
(@creusebelle) reported
@virginmedia Waste of time!! I just hope somebody in senior management can view this. I am in need of help and all I get is a pushback. @richardbranson
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𝑍
(@zafirahafc) reported
twitter down or does virgin media wifi just suck ***
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ant
(@antonysewell) reported
@virginmedia the customer service is atrocious call centre in Mauritius no manger to talk to my account is a mess I’m leaving this is ridiculous everyone is unable help #virginmediaisterrible
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Kerry Miller
(@creusebelle) reported
@virginmedia I have used your services for years and never had a problem but your customer services are terrible. I have to say they are the worst people I have ever had to deal with, rude and unprofessional and not up to date with GDPR.