Virgin Media Outage Report in Stroud, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
Total Blackout | |
| Cheltenham |
||
| Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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Hammerdan
(@Hammerdan13) reported
from
Cheltenham, England
@virginmedia I am trying to cancel my contract, but you have sent me down a conversation with a computer. You are now in breach of our contract as you have failed to cancel it or listen to me upon my request. Your customer service is embarrassing!!
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I have received the 360 remote control after I upgraded and when I try and update the software as instructed I get that message! I have spoken to 4 different people, no one can fix it and they refuse to send out an engineer as the box is “working correctly” ! I Beg to differ
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David Lavery
(@DavLa2020) reported
from
Gloucestershire, England
@virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received my 360 remote today and the box will not update says migration is not possible! Help?
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia Oh please. Of course it wasn't resolved - unless you mean, did we get to keep taking your money for a service you don't want? Here's a thought: how about NOT holding long-standing customers to ransom by tying them into new long contracts?
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𝗙𝗮𝘀𝗯𝘆𝘁𝗲𝘀 𝗥𝗲𝗮𝗹𝗶𝘁𝘆
(@FasbytesReality) reported
from
Cheltenham, England
@virginmedia Doh just booked a technician and the status page now updated to say there is a service area fault . Do I need to cancel the technician ? Or will that happen automatically?
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Gareth Balmer
(@garethbalmer) reported
from
Gloucestershire, England
@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I will be leaving virgin if my service doesn't improve drastically and quickly
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
This problem with @virginmedia programmes screwing up had best be sorted before the Euros kick off in a bit.... Struggling to find something of worth to watch atm. Thank god not all channels aren't screwed 🤬😤🤬😤
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maiella
(@maiellamipiace) reported
from
Gloucestershire, England
@virginmedia I already did your survey but you knew what I thought when you tried to force me to take on an 18 month contract after my original one ended. You treat customers like a cash crop. I make sure to tell everyone not to use you. You could have kept my business when I move but not now
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Paul
(@paulhewlett1983) reported
from
Gloucestershire, England
@virginmedia I received it about a week about in the post, you tell me? Surely you must know as it’s been released. The box is prompting me to upgrade as instructed on the Home Screen of the menu! But it does not work. Any help at this point is greatly appreciated
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia OK thanks I pay £110 a month for my service as someone who subsists on a pension and disability benefit this is a big commitment and yet every time I pick up the phone to you I am lied to, for example we are receiving a lot more calls than usual, this is a permanent refrain
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Pippa 🇪🇺
(@pippameekings) reported
from
Gloucestershire, England
@virginmedia Problems in the GL14BG area, is this being looked into? TiVo keeps rebooting
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Matt
(@Duranium1991) reported
from
Gloucestershire, England
@virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.
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Original Wild
(@wild_original) reported
from
Churchdown, England
@virginmedia Had an email to say my Netflix A/C has been cancelled even though I’ve paid you my subscription - no one on live chat for almost an hour now to help - anyone there?!
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I should very much like to speak to someone about this month's bill which is 30% bigger than normal, I have been a customer for a long time but now I'm not sure that the worsening service that I am receiving is worth it acc no,508459006,
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia I want a monitored email address, I couldn't even sign in to my online account tonight
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia What I am seeking is a decent level of service for the money I am paying, who ever heard of a media service without an email address, that could be construed by a reasonable person to be a deliberate attempt to avoid scrutiny are you now being run by the government?
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia The problem I'm having is that there is an awfully long wait to connect with a human, who seems to be speaking under water into a bucket, and it's a struggle to understand them, how do I connect to someone who is in the UK?
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Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maria
(@mariagardner23) reported
@virginmedia I have been locked out of my email. Nobody will help me. My husband has called and reset password and still nobody will help. Consequently I cannot work today
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chazzab 🦊
(@yeschazzoh) reported
@virginmedia Hi, thanks for responding - still no internet this morning and I've checked but it says there are no issues in the area which is concerning to me considering I know it's been passed on to the networks team. I just need confirmation that someone will be looking at it this morning
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Taskin
(@TaskinChowdhury) reported
@virginmedia I have looked and its same story there everyday. That is exactly the issue. Why is there a new outage everyday? Today is the 5th day. Will virgin compensate my loss of income due to the daily 8-10hour outage? Do I have to live with virgin who states a new outage story everyday?
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Sarah Campbell
(@campbell265) reported
@virginmedia After a year of intermittent WiFi service, two engineer visits and numerous calls and online chat we still have the same issue with our terrible WiFi. Very fed up customer!
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terry gardiner
(@terrygardiner70) reported
@virginmedia Yes they are able to take on individual complaints. Also given everything I have told you about her being ill, elderly, vulnerable and the clearly strongarm pressure selling of contracts. You not being able to say you can cancel without recourse tells me everything I need to know
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Rose🌹🏴
(@rosijones) reported
@virginmedia I don't expect a faultless service, but when I am trying to register a loss of service so that I can be reimbursed for the loss, nothing is happening.
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Gary Fretwell
(@GaryFretwell1) reported
@virginmedia Each department moved me on to another, with varying degrees of issue around language barriers (accents in particular on a poor line) & lack of understanding of the issue. Apparently notes are made on my account so might be easier if you read them for yourself? Can you ring me?
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Jay PX
(@j4ypx) reported
@virginmedia It has now but internet and TV issues for 3 days isn’t great. I expect to be compensated sufficiently for this loss of service.
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Timothy Potter
(@tpotter2890) reported
@virginmedia Don’t trust this company they have the worst customer service. Completely useless complaints procedure too. Massive fail.
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talk to me
(@tomspalmer) reported
@virginmedia And can I expect you to refund me for all my costs of using BT to cover these issues? This has happened 4 times in past few weeks