Virgin Media outages and service status in Stroud, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stroud, England
The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham
|
Wi-fi | 4 days ago |
|
Gloucester
|
Wi-fi | 5 days ago |
|
Gloucester
|
TV | 9 days ago |
|
Gloucester
|
Internet | 9 days ago |
|
Gloucester
|
TV | 9 days ago |
|
Gloucester
|
TV | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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Bilal Mulla (@bills_86) reported from Gloucestershire, England@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Ian Watson (@WattsChelt) reported from Brockworth, England@virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?
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Shôn Douglas (@shon_douglas) reported from Cheltenham, England@virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.
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James Lawlor (@TheJamesLawlor) reported from Brockworth, England@virginmedia Yes that was one of the first things I done, no problems apparently
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Joe Harper (@joe_joeharper) reported from Cheltenham, England@Ofcom you should really investigate how @virginmedia Von people into thinking they’re on a rolling contract and then hit you with a £200 charge when you try to cancel.
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Emma Watson (@CharmedWatson83) reported from Longford, EnglandJust spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Chris B (@Chopperb) reported from Stroud, EnglandOooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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Joe Harper (@joe_joeharper) reported from Cheltenham, England@virginmedia love lying about putting you on a rolling contract and then hitting you with a £200 pound cancellation fee when you try to cancel after you’re forced to move home. Nice work!
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James Lawlor (@TheJamesLawlor) reported from Brockworth, England@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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mitanshu (@mitanshu) reported from Gloucestershire, England@virginmedia poor broadband connection at the moment. Is there a known issue ?
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Jamie (@jamierudge) reported from Cheltenham, England@virginmedia your V6 box is so unreliable! Random picture breakups, loss of signal, audio out of sync... Makes me want move to another provider! 😠
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Dr Paul Atkinson (@DrPaulAtkinson) reported from Cheltenham, England@vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!
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James Lawlor (@TheJamesLawlor) reported from Brockworth, England@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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Sarah Kemmett 🧜♀️🥂🦄 (@sarahk0905) reported from Gloucestershire, EnglandHi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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Ian Watson (@WattsChelt) reported from Cheltenham, England@virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.
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David Crebbin (@outtheratrace49) reported from Cheltenham, EnglandI’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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Cllr Liam Harries 🔶 (@liamharries) reported from Quedgeley, England@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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Colette Etheridge (@Lettie73) reported from Quedgeley, England@virginmedia please can you provide the correct contact details for making a complaint.
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Cllr Liam Harries 🔶 (@liamharries) reported from Quedgeley, England@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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James Lawlor (@TheJamesLawlor) reported from Brockworth, England@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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Natalie (@Natalie12319) reported@virginmedia Wtf? So you’re allowed to help on one social media site but not another? Ridiculous. Thanks for trying to help anyways, appreciated
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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Natalie (@Natalie12319) reported@virginmedia Wtf? So you’re allowed to help on one social media site but not another? Ridiculous. Thanks for trying to help anyways, appreciated
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Natalie (@Natalie12319) reported@virginmedia Wtf? So you’re allowed to help on one social media site but not another? Ridiculous. Thanks for trying to help anyways, appreciated
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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Sam Cohen (@SamC1703) reported@virginmedia @SkySports how many times is your app not going to let me watch live sports , constantly getting video unavailable problem occurred try again later , I’ve reinstalled the app so many times , updated to the latest iOS and still the same issue
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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Daniel Kane (@kandani1) reported@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned