Virgin Media outages and service status in Stroud, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, Gloucester, and Stroud.

City	Problem Type	Report Time
Cheltenham	Internet	4 hours ago
Gloucester	Internet	5 days ago
Cheltenham	Wi-fi	6 days ago
Gloucester	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  Shôn Douglas (@shon_douglas) reported 6 minutes ago from Cheltenham, England

  @virginmedia Checked there...shows no known issues. Seems to have stabilised a bit on the last half an hour.

• 
  Sarah Kemmett 🧜‍♀️🥂🦄 (@sarahk0905) reported 9 minutes ago from Gloucestershire, England

  Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?

• 
  tommytheoralsurgeon (@tfalees) reported 9 minutes ago from Cheltenham, England

  @virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?

• 
  Chris (@PurpleSir) reported 9 minutes ago from Cheltenham, England

  @virginmedia And it's gone down again 😟

• 
  The Michael Hunt (@MichaelAlanHunt) reported 11 minutes ago from Gloucestershire, England

  @virginmedia Your estimated fix time was 3pm, then 4pm, then 5pm, then 7pm. You,ve probably changed it to 9p now, having failed to fix your faulty network

• 
  Richard Goddard (@BlueMoonMod) reported 12 minutes ago from Brockworth, England

  @virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable

• 
  Graham Fletcher (@1grahamfletcher) reported 15 minutes ago from Cheltenham, England

  @virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today

• 
  Danny (@NoNotLoganPaul) reported 18 minutes ago from Gloucestershire, England

  @virginmedia Hi, my service is quite slow, and struggles to load anything on phones over wifi. Everytime I do a speed test it's about 30-35mb, doesn't matter if I do the test on, phone, laptop or xbox always the same, up load is fine at about 20mb.

• 
  David Crebbin (@outtheratrace49) reported 19 minutes ago from Cheltenham, England

  I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?

• 
  Cllr Liam Harries 🔶 (@liamharries) reported 20 minutes ago from Quedgeley, England

  @vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?

• 
  The Michael Hunt (@MichaelAlanHunt) reported 32 minutes ago from Gloucestershire, England

  It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team

• 
  Ray (@RayWebpro04) reported 35 minutes ago from Gloucestershire, England

  @virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!

• 
  Graham Fletcher (@1grahamfletcher) reported 36 minutes ago from Cheltenham, England

  @virginmedia About renewing my contract, and how you could help me

• 
  Graham Fletcher (@1grahamfletcher) reported 42 minutes ago from Cheltenham, England

  @virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!

• 
  Margaret Joseph 💙 (@Foxelms) reported 53 minutes ago from Gloucestershire, England

  @virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.

• 
  Eve (@rock_chick72) reported 53 minutes ago from Gloucestershire, England

  @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 54 minutes ago from Brockworth, England

  @virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues

• 
  Ian Watson (@WattsChelt) reported 54 minutes ago from Cheltenham, England

  @virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.

• 
  notreve31 (@LloydyBev123) reported 57 minutes ago from Gloucestershire, England

  @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

• 
  booksbythewoods (@booksbythewoods) reported 58 minutes ago from Cheltenham, England

  @virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sprout57 (@pwcwright) reported 6 minutes ago

  @virginmedia Yes, I checked there first, there was a broadband issue, kept going on and off all evening, seems fine today though so far

• 
  PDogTricks (@PDogTricks) reported 8 minutes ago

  @ClientsSupTech @missLucy127 Be careful. X is awash with accounts claiming to represent big companies. Only a profile pic given, no website quoted. DM supposedly to identify a customer may in fact be phishing for personal details. If @virginmedia cared they would report such accounts, get them closed down.

• 
  ABDUL (@MrMufc77) reported 8 minutes ago

  @virginmedia yes there has been a outage for over a week now they fix the problem then it goes off again after a few hours 😡

• 
  Gill (@gill_frost) reported 10 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Thank you for sharing. I have been meaning to move from virgin media for a while because of their poor customer service and this has decided it for me.

• 
  elly ☀️🌷 (@softstclaire) reported 12 minutes ago

  just actively caught virgin media shutting down my pirate site omfg im distraught

• 
  ✦Kael✦ (@SulKalra) reported 12 minutes ago

  @JackHansenFIT @drunkandcoding @InternetH0F You are aware that many companies take multiple measures to make it hard to cancel a subscription right? For example in the uk, virgin media is under fire for multiple cases of them actively blocking customers from cancelling their broadband so they could switch to something else

• 
  nico 🏁 (@bombdiggy__) reported 13 minutes ago

  @theashrb They all read of a script. If Customer wants A then take this step to see if you can offer them B instead. I hate O2/virgin media

• 
  SJL (@lambypies) reported 14 minutes ago

  @Stsantek @virginmedia Yeap, happened to me too. I asked on the phone if there was any evidence of this "Contract" The call handler said point blank it didn't matter. The really annoying thing is the actual broadband is really good. Fast, reliable and only the odd day down for maintenance.

• 
  𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported 15 minutes ago

  @virginmedia upgraded to the hub 5 on monday and been having intermittent issues since last night. one minute it says the hub isn't connected properly, next it says there's intermittent signal. being charged £90 a month mind you. sort your ******* **** out. can't wait to change broadbands.

• 
  Claire Fox (@foxclaire1973) reported 16 minutes ago

  @virginmedia I have sent a few private messages. None of you have responded and I must be talking to a wall when I say that someone has USED my address to set up a account with you. I am a sky customer and Plusnet customer