Virgin Media Outage Report in Stroud, Gloucestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Internet | |
| Cheltenham |
Phone | |
| Cheltenham |
Phone | |
| Cheltenham |
Phone | |
| Gloucester |
Internet | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
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matt
(@battmalls) reported
from
Gloucestershire, England
@virginmedia broadband is completely down
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@ionasurveyor @virginmedia Virgin's customer service is quite frankly crap
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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Calzeh♛
(@Cxlzeh) reported
from
Cheltenham, England
Doubt I’ll be streaming today because of virgin media going down...
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Rob Gue #blacklivesmatter #silenceisnotanoption
(@RobGueRAF) reported
from
Gloucestershire, England
@virginmedia there appear to be broadband issues in my area (Gloucester, GL2). Internet speeds are very slow, for both wifi and ethernet connections. Please advise.
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Yes that was one of the first things I done, no problems apparently
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Jeff Stelling🎙
(@FoodAndFifa99) reported
from
Gloucestershire, England
@Lucy_Hamson @virginmedia My whole WiFi has been shit recently x
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia yo you seriously need to sort out your connection, my WiFi and internet have gone down yet again and I’m trying to send it my uni work 🙄😡
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Jen -Zumba_Kids with Jen
(@Jen_M0nt) reported
from
Cheltenham, England
Aaahhhh 🤨trying to work from home today delivering my virtual Zumba Classes and the internet keeps going down.. got kicked out my own class... #sorryclass #dancewithoutme 😔 #virginmediadown #virginmedia #workingfromhome #cantworknointernet #virtualzumba
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
.@virginmedia I am deeply deeply unimpressed with your customer service. You made a mistake with the delivery address for my order. I have been on the phone for over an hour and 15 min, am being transferred to the 4th person, no one takes responsibility or is able to help.
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Anya Wood PR
(@WoodyWitters) reported
from
Cheltenham, England
@virginmedia Hi. I am still having issues with my business WiFi so it has not been fixed. I have intermittent service with it dropping out for a good five mins before coming back again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Evans
(@fade2dust) reported
@JiffyRugby @virginmedia I logged a complaint in November and they haven't responded appropriately and tried to close the complaint saying they were unable to reach me - in a pandemic - when I barely leave the house - and work from home!!! Disgusting treatment of customers.
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GitteC 💙
(@Gittesimon) reported
@virginmedia also the amount we pay seems to change from month to month and (seems to be random figures)Not the amount we have agreed on. We keep being told one thing, but nothing ever happens, just being filled with BS every single time, just the worst nonsense all the time!😡
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matt
(@matt79204663) reported
@virginmedia I have given up calling you (7 times for the same issue)... I need an email address please for a customer service manager
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Paul WizzA Allen
(@Wizzywizwiz) reported
@virginmedia Called today, engineers have a “ticket” raised, but it’s outside your 72hour window. CS don’t seem bothered, lack of interest. How can she cancel ?
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Char
(@charllou1) reported
@_kosang_ @virginmedia are ****
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Adam Twiss
(@TwissAdam) reported
@virginmedia @richfuller I live in the same village as Richard. Your support people constantly deny there's a fault as it's not visible on their support screens, although the engineers working on the cabinets know there are issues. Network dropped 5x today. Shockingly poor.
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Paul Barnsley
(@Barnspaul31) reported
@virginmedia Hi, I’m trying to cancel. I’ve been on hold for 45 minutes waiting to talk to someone. Is there any way I can just cancel online or CIA email? This is ridiculous.
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Andrew 🏴🇪🇺🇦🇺🏳️🌈
(@anndrajs) reported
btw @Ofcom they (@virginmedia) are hiding behind the 14 day cancellation policy despite their product not being fit for purpose. I've been a customer for a grand total of 29 days....
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Gunnerbegreat!
(@shaunsen67) reported
@virginmedia Got to be one of the worst call experiences ever. I have been on the phone for 2 1/2 hours & passed backwards & forwards from dept to dept & no apology. Because my hub works, I won’t get a new one even though it will solve my issue. The amount I pay monthly, a joke.
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Tomi Montana
(@Tomiayloo) reported
Why do you hire people with poor communication skills at your company? @virginmedia