Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.

City	Problem Type	Report Time
Cheltenham	Wi-fi	1 day ago
Gloucester	Wi-fi	2 days ago
Gloucester	TV	5 days ago
Gloucester	Internet	5 days ago
Gloucester	TV	5 days ago
Gloucester	TV	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  maiella (@maiellamipiace) reported 2 minutes ago from Gloucestershire, England

  Oh @virginmedia why bother sending emails with customer satisfaction surveys attached when you have zero interest in taking any notice of what your customers think? If you had, you'd listen to our complaints instead of squeezing as many £££ as possible out of us before we cancel!

• 
  Hannah ❤️ (@Hannah_S39) reported 4 minutes ago from Cheltenham, England

  @virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄

• 
  Smithstaaaa (@Jolzski) reported 5 minutes ago from Gloucestershire, England

  @virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐

• 
  Hannah🌻 (@HannahTwine) reported 5 minutes ago from Cheltenham, England

  @virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?

• 
  Hannah ❤️ (@Hannah_S39) reported 9 minutes ago from Cheltenham, England

  Why is my @virginmedia WiFi down boooooo

• 
  Neil Richardson (@ricoedd) reported 13 minutes ago from Cheltenham, England

  Virgin media broadband down again!!! #virginmedia. Need to move to other provider.

• 
  Eve (@rock_chick72) reported 15 minutes ago from Gloucestershire, England

  @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

• 
  sarah 💙 (@swebb1979) reported 19 minutes ago from Gloucestershire, England

  @westdigitaled @Knibbsey @virginmedia Was just about to tweet the same reply we used this email account as had huge problems with Virgin Media but got swiftly sorted!

• 
  Andy Gent (@andygent) reported 20 minutes ago from Gloucestershire, England

  @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

• 
  Darren Baldwin (@darrenbaldwin) reported 21 minutes ago from Gloucestershire, England

  Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!

• 
  Karl Timmis (@karl_timmis) reported 25 minutes ago from Gloucestershire, England

  @virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?

• 
  Graham Fletcher (@1grahamfletcher) reported 27 minutes ago from Cheltenham, England

  @virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology

• 
  Margaret Joseph 💙 (@Foxelms) reported 28 minutes ago from Gloucestershire, England

  @virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.

• 
  Dave.C 🏴‍☠️#FBPE #Rejoin (@Davinci9999C) reported 32 minutes ago from Cheltenham, England

  @virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.

• 
  James Clarke (@Fun_and_James) reported 36 minutes ago from Gloucestershire, England

  @virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?

• 
  notreve31 (@LloydyBev123) reported 37 minutes ago from Gloucestershire, England

  @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

• 
  Richard Goddard (@BlueMoonMod) reported 40 minutes ago from Brockworth, England

  If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

• 
  Richard Kean (@richkean) reported 49 minutes ago from Cheltenham, England

  @virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.

• 
  EMMΛ (@iemhouston) reported 51 minutes ago from Gloucestershire, England

  @aliward_96 I’ve never got on with them in the past, poor service but Virgin Media isn’t in my area apparently as I did try and check 😑

• 
  K (@serebro333) reported 58 minutes ago from Gloucestershire, England

  @virginmedia hey, quick question, is your latest hub any better i.e. offers better strength/coverage than @SkyHelpTeam hub? I ask as we have two @ring doorbells some distance from the current hub and connections are awful. Contract almost up and it’s decision time 🤔. Thx

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Richards (@JR2021ESSEX) reported 3 minutes ago

  @virginmedia His name is Colin. He is a manager based in the Manchester branch. You've messed up my account and your over Charging me. Colin said to ask for him by name if there are issues. I've spoken to 7 different agents, each worse than the other.

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 6 minutes ago from Southampton, England

  @virginmedia Well... @VodafoneUK also invest around about the same amount of money in their network, and they haven't increased the prices anywhere near as much as you have. And I'm always connected whenever I'm outside the house. No issues with connectivity whatsoever.

• 
  ElJaffoGuzman (@ElJaffoGuzman) reported 7 minutes ago

  @virginmedia Brother. Its slow it's internment its wired and wireless the whole service is a crock pot full of ****

• 
  Rachel Evans (@evans81uk) reported 8 minutes ago

  @rahim94 @virginmedia I agree, personally I am a sky customer (no VM in my area) and mine is going up by £9.50, from £75.50 to £85 from April :(

• 
  Bassam Andari (@Bassamandari) reported 8 minutes ago

  Two and a half hours waiting for a #virginmedia customer relations person to respond after we exchanged messages on whatsapp. The wait ended with an automated message that kept repeating itself for no reason!!

• 
  ann marie redmond (@amredmond73) reported 9 minutes ago

  @virginmedia Yes then it did nothing so I just gave up ...I can only do it so many times with the same outcome ....I feel quite let down as a long term customer I am paying for services that aren't good praying your technician fixes the problem as I can't carry on the way I am going

• 
  R5-L4 (@dave_pommy) reported 9 minutes ago

  @virginmedia tried everything…it may be something an outage causes once or twice..this is ongoing and has been for 2 yrs, and your whole fault reporting system is horrendous/impossible to the point you have to lie to get past the automated messages and speak to a human being, I’ve given up

• 
  Gareth Royall (@girthmoon) reported 12 minutes ago

  @virginmedia I'm leaving because of your crazily high prices. I've managed to sort out cancellation, although when I asked the agent they didn't mention I could write in to cancel. I'd rather that than close to five hours in online chat.

• 
  OTBC (@OTBC69) reported 14 minutes ago

  @virginmedia Thanks for reply. Following upgrade, link to Netflix activation is not working. Upgrade to 360 not working due to a glitch your end. Not being resolved by customer services who bounce me between retention and tech team.

• 
  Matt Wordingham (@DiamondMatt) reported 14 minutes ago

  @virginmedia I appreciate that, but this happens virtually every match day when we continue to not get a service we have paid for. 'Sorry' just doesn't cut it anymore - when will we start to receive a refund?