Virgin Media outages and service status in Stroud, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Gloucester, and Cheltenham.

City	Problem Type	Report Time
Gloucester	Internet	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  Gareth Balmer (@garethbalmer) reported 4 minutes ago from Gloucestershire, England

  @virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!

• 
  Ian Watson (@WattsChelt) reported 8 minutes ago from Cheltenham, England

  @virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.

• 
  Cllr Liam Harries 🔶 (@liamharries) reported 9 minutes ago from Quedgeley, England

  @vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?

• 
  notreve31 (@LloydyBev123) reported 21 minutes ago from Gloucestershire, England

  @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

• 
  Hannah ❤️ (@Hannah_S39) reported 22 minutes ago from Cheltenham, England

  @virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄

• 
  James Clarke (@Fun_and_James) reported 23 minutes ago from Gloucestershire, England

  @virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?

• 
  N A T A L I E👼🏼 (@natsc0tt) reported 27 minutes ago from Cheltenham, England

  Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤

• 
  Dominic Williams (@DomWUK) reported 28 minutes ago from Painswick, England

  Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.

• 
  Pippa 🇪🇺 (@pippameekings) reported 29 minutes ago from Gloucestershire, England

  @virginmedia Problems in the GL14BG area, is this being looked into? TiVo keeps rebooting

• 
  Emma Watson (@CharmedWatson83) reported 33 minutes ago from Longford, England

  Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy

• 
  mitanshu (@mitanshu) reported 39 minutes ago from Gloucestershire, England

  @virginmedia poor broadband connection at the moment. Is there a known issue ?

• 
  Andy Gent (@andygent) reported 39 minutes ago from Gloucestershire, England

  @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

• 
  The Michael Hunt (@MichaelAlanHunt) reported 40 minutes ago from Gloucestershire, England

  It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team

• 
  David Lavery (@DavLa2020) reported 41 minutes ago from Gloucestershire, England

  @virginmedia is my V6 Tivo box fragged? Constant cycle between green warning screen and reboot...no answer from Web chat and will mot let me book Technician. HELP!

• 
  Graham Fletcher (@1grahamfletcher) reported 43 minutes ago from Cheltenham, England

  @virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 48 minutes ago from Brockworth, England

  @virginmedia What I am seeking is a decent level of service for the money I am paying, who ever heard of a media service without an email address, that could be construed by a reasonable person to be a deliberate attempt to avoid scrutiny are you now being run by the government?

• 
  Richard Goddard (@BlueMoonMod) reported 50 minutes ago from Brockworth, England

  Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia

• 
  Gareth Balmer (@garethbalmer) reported 55 minutes ago from Gloucester District, England

  @virginmedia how broken is the routing table this morning?

• 
  Dom the property finance chap (@DomSheahan) reported 55 minutes ago from Cheltenham, England

  @virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom

• 
  Cllr Liam Harries 🔶 (@liamharries) reported 56 minutes ago from Quedgeley, England

  @vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brown (@BrownyanYK) reported 2 minutes ago

  @littlemankay Hoping it can be gotten with virgin media too again (yes that's a real wifi network)

• 
  amy simpson (@amy_jo_23) reported 4 minutes ago

  @O2 since you joined with @virginmedia my service has been shocking can’t even try and pay my bill with a problem or issue!!! I’m hearing the same thing from lots of people also!!!!! Sort it out

• 
  Coxy 🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻 (@StephenPie) reported 6 minutes ago

  @VeronParsons @virginmedia I am still with them, you have to praise them for having the worst call centre in a world full of awful ones, takes some doing

• 
  Chris Ross (@Chris_Ross95) reported 7 minutes ago

  @Starlink Sorry but much rather stick with @virginmedia They've never done me wrong. They rarely go down AND I'm getting faster speeds at less price than your top package.

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 9 minutes ago

  THREAD 5 — VODAFONE, BT AND THE TELECOMS NETWORK The French side is only part of the story. In Britain, telecommunications companies have developed programmes providing connectivity through charities and other organisations supporting people experiencing digital exclusion. Vodafone is one of the clearest examples. Its charities.connected programme provides participating charities with SIM cards carrying data, calls and texts. Vodafone has documented the scheme being used by organisations supporting refugees and asylum seekers. Then there is BT. This is different because it isn’t a charitable donation. In March 2024, the Home Office awarded BT a £528,000 contract for data-only SIM cards for asylum seekers. The contract was procured by the Home Office team responsible for asylum support, resettlement and non-detained accommodation. And this is only part of the corporate network. Virgin Media O2 is involved in the National Databank, Community Calling and technology-lending programmes. Three is another major National Databank connectivity partner. The technology companies aren’t operating in isolation. They connect into a much wider system. And that brings us to the National Databank.

• 
  💅🏼 (@mb26026) reported 10 minutes ago

  @ScouseBouncy @SkySports @virginmedia we are also having the same issue trying to watch, keeps freezing every time on the red button!

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 15 minutes ago

  THREAD 9 — COMMUNITY CALLING AND THE MONEY BEHIND THE DEVICES The Community Calling programme gives us another important part of the story. Virgin Media O2 and Hubbub have worked together to collect and redistribute unwanted smartphones. Migrant Help has been one of the organisations receiving devices for asylum seekers and refugees. Then there is the Tech Lending Community Fund. The first phase was worth £400,000 and supported charity partners to establish tablet-lending hubs. The projects included organisations such as Thames Reach, the Kurdish and Middle Eastern Women’s Organisation, Willowacre Trust, Refuge and Leeds Refugee Forum, with tablets and O2 data being made available through the programme. In Swansea, around 700 donated phones were distributed through a Community Calling project, with O2 providing 12 months of free data, calls and texts. Swansea Asylum Seekers Support made 127 referrals to the scheme in 2021. Its records also show £8,175 spent on phone top-ups, covering 1,160 £10 top-ups. There was another £2,400 provided by Hay Brecon Talgarth Sanctuary for Refugees. The funding came through organisations including the Moondance Foundation, Comic Relief/SCVS Emergency Fund and Welsh Government/SCVS Integration Care Fund. This is where the investigation starts moving beyond technology companies. There is philanthropic money. There is council money. There is Government money. There is corporate money. And there are charities distributing the resulting technology.

• 
  Darc Knight (@DarcKni68649817) reported 16 minutes ago

  It is the truth. Virgin subscription from £85 to £254 a month because contract expired and they’ll never contact you. This is affecting millions of people @virginmedia can you explain this bullshit?

• 
  Wix (@wixinho) reported 17 minutes ago

  @steppaCS @virginmedia They’re so ****. Since moving back I’m on EE and never had any issues other than a day outage when they were doing maintenance on the area.

• 
  Kathy Miller (@KathyMi25429227) reported 19 minutes ago

  How long outage in CR02BG please @virginmedia on hold for forever.. shocking customer service...