Virgin Media Outage Report in Stroud, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Wi-fi | |
| Gloucester |
Total Blackout | |
| Cheltenham |
||
| Gloucester |
TV | |
| Gloucester |
TV | |
| Gloucester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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gaetan
(@GQuinson) reported
from
Cheltenham, England
@virginmedia @virginmedia how come from 350mb down to 65mb last two day any issue in the area
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia despite of me paying my bill with debit card, I was made to be a liar by your account department. On my second call Athena listened to understand and kept me, whilst I was ready to cancel. Thanks Athena.
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@moizmehek @virginmedia I am getting 10 Mbps against advertised speed of 108 Mbps by @virginmedia Not sure if @ASA_UK and/or @Ofcom can help as @virginmedia refuse to handle faults of WiFi and can't leave penalty free unless handled by faults team.
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Emma Hall
(@hall_ejh1974) reported
from
Cheltenham, England
@virginmedia So fed up with you. Can’t wait for our relationship to be over. Counting down the months.
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@_peeqi @virginmedia I am getting around 10% of advertised speed by @virginmedia over WiFi when sitting 3metres from router. Faults team REFUSE to look at WiFi issues. @virginmedia won't even acknowledge complaint sent via @resolvercouk around 2 weeks ago!
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Ramona Amuza
(@AmuzaRamona) reported
from
Gloucestershire, England
No broadband service in #Gloucester Trying to get in touch with @virginmedia via phone to get an update #fatchance of that happening #whatamipayingyoufor #servicefail
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still no service. All fast sleep or watching tv to worry about customers
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
@virginmedia Media, problems still hasn’t been resolved
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Ashish Chakraborty
(@ashishchakrabor) reported
from
Cheltenham, England
@virginmedia I cancelled my direct debit and the payment is not due for another two days, yet you blocked my daughters phone and she got no way of contacting me for lift back. #ofcome #virginmobile a customer for
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again . Trying to book tickets and in queue then no internet. Useless
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myles
(@myleshennessey) reported
from
Cheltenham, England
virgin media need to sort their shitty wifi out, fam pays top dollar for this shit only for me to have a 4 second convo with my gf before it ends the call
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James Masters
(@Jamesmapendo) reported
from
Cheltenham, England
@virginmedia called virgin to discuss my existing deal, could hardly understand him, was put on hold for a long time without explanation and he came back with a better deal but again was very hard to understand. Terrible service, looking around.
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che_Gaston
(@che_Gaston) reported
from
Gloucestershire, England
@virginmedia down again! #ShameOnYou
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again in GL52 3ND. Cancelling ASAP
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still crap service. It comes and goes not constant so annoying
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk
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Debbie Marks
(@DebbieMarksey) reported
from
Quedgeley, England
@virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.
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Terry Hemmings
(@terry1hemmings) reported
from
Quedgeley, England
@CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.
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Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ross
(@JusHendo) reported
@virginmedia who do i contact regarding a complaint please? you have impacted my credit score when i signed up only to be told categorically that no account exists? I need all my calls sent to me as this now screams fraud and i will be taking this further
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Aline Hayes
(@Aline_Hayes) reported
Criticised @virginmedia last time for poor advance notice of engineering but they did a better job this time, eg daily reminder emails. So planned my day on basis of Plan B if needed. Getting people to *hear* messages about planned outages is something IT knows very well…
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iä iä Alex ftagn 🕹👾
(@QuixoticRocket) reported
@virginmedia i've been doing that for the last 2 months! i've also been complaining via email detailing the outages and how shockingly unreliable your service has been only to be constantly brushed off by scripted responses that show a lack of technical understanding from the helpdesk.
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Gary Dymock
(@GaryDymock) reported
@virginmedia Internet down again - second time in two weeks! Not happy Virgin.
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Lodge Cafe
(@LodgeCafe1) reported
Does anyone know how to cancel a @virginmedia contract? I have been trying for months electronically and by phone to no avail - escaping Alcatraz would have been easier! Now they e-mail me to say that I can have a better deal which will cost more and I still don’t want...
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Tiggi is: Double Jabbed🦠🚫
(@TiggiTheWillful) reported
@virginmedia Actually, it’s up right now but was down at 9am
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Smiler
(@MissySmiler) reported
@virginmedia No resolution… it was just closed. Tv & broadband network service
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LB
(@LeeBarney09) reported
@virginmedia Yes I have every time its says there is a network issue
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ian simpson
(@charmouthhotel) reported
@virginmedia Hey john. Hooe you can help again Can you remind me where our new stuff us getting sent to. Im sure its artiving today but cant remember which address. Cheers
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Colin Gray
(@ColinGray) reported
@virginmedia Hi there, I have been unable to access my virgin email account since Tuesday - is there an issue?