Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.

City	Problem Type	Report Time
Cheltenham	Wi-fi	3 days ago
Gloucester	Wi-fi	4 days ago
Gloucester	TV	7 days ago
Gloucester	Internet	7 days ago
Gloucester	TV	7 days ago
Gloucester	TV	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  Original Wild (@wild_original) reported 49 seconds ago from Churchdown, England

  @virginmedia Had an email to say my Netflix A/C has been cancelled even though I’ve paid you my subscription - no one on live chat for almost an hour now to help - anyone there?!

• 
  maiella (@maiellamipiace) reported 3 minutes ago from Gloucestershire, England

  Oh @virginmedia why bother sending emails with customer satisfaction surveys attached when you have zero interest in taking any notice of what your customers think? If you had, you'd listen to our complaints instead of squeezing as many £££ as possible out of us before we cancel!

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 3 minutes ago from Brockworth, England

  @virginmedia I want a monitored email address, I couldn't even sign in to my online account tonight

• 
  Paul (@paulhewlett1983) reported 5 minutes ago from Gloucestershire, England

  @virginmedia I received my 360 remote today and the box will not update says migration is not possible! Help?

• 
  Richard Kean (@richkean) reported 16 minutes ago from Cheltenham, England

  @virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 17 minutes ago from Brockworth, England

  @virginmedia I will be leaving virgin if my service doesn't improve drastically and quickly

• 
  𝗙𝗮𝘀𝗯𝘆𝘁𝗲𝘀 𝗥𝗲𝗮𝗹𝗶𝘁𝘆 (@FasbytesReality) reported 24 minutes ago from Cheltenham, England

  @virginmedia Doh just booked a technician and the status page now updated to say there is a service area fault . Do I need to cancel the technician ? Or will that happen automatically?

• 
  K (@serebro333) reported 25 minutes ago from Gloucestershire, England

  @virginmedia hey, quick question, is your latest hub any better i.e. offers better strength/coverage than @SkyHelpTeam hub? I ask as we have two @ring doorbells some distance from the current hub and connections are awful. Contract almost up and it’s decision time 🤔. Thx

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 26 minutes ago from Brockworth, England

  @virginmedia What I am seeking is a decent level of service for the money I am paying, who ever heard of a media service without an email address, that could be construed by a reasonable person to be a deliberate attempt to avoid scrutiny are you now being run by the government?

• 
  maiella (@maiellamipiace) reported 29 minutes ago from Gloucestershire, England

  @virginmedia Oh please. Of course it wasn't resolved - unless you mean, did we get to keep taking your money for a service you don't want? Here's a thought: how about NOT holding long-standing customers to ransom by tying them into new long contracts?

• 
  Hammerdan (@Hammerdan13) reported 30 minutes ago from Cheltenham, England

  @virginmedia I am trying to cancel my contract, but you have sent me down a conversation with a computer. You are now in breach of our contract as you have failed to cancel it or listen to me upon my request. Your customer service is embarrassing!!

• 
  EMMΛ (@iemhouston) reported 31 minutes ago from Gloucestershire, England

  @aliward_96 I’ve never got on with them in the past, poor service but Virgin Media isn’t in my area apparently as I did try and check 😑

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 35 minutes ago from Brockworth, England

  @virginmedia OK thanks I pay £110 a month for my service as someone who subsists on a pension and disability benefit this is a big commitment and yet every time I pick up the phone to you I am lied to, for example we are receiving a lot more calls than usual, this is a permanent refrain

• 
  Lord Lefty cultural attachè for Gloucestershire (@the_fbpe) reported 38 minutes ago from Brockworth, England

  @virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues

• 
  Gareth Balmer (@garethbalmer) reported 43 minutes ago from Gloucestershire, England

  @virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!

• 
  Neil Richardson (@ricoedd) reported 49 minutes ago from Cheltenham, England

  Virgin media broadband down again!!! #virginmedia. Need to move to other provider.

• 
  Paul (@paulhewlett1983) reported 50 minutes ago from Gloucestershire, England

  @virginmedia I have received the 360 remote control after I upgraded and when I try and update the software as instructed I get that message! I have spoken to 4 different people, no one can fix it and they refuse to send out an engineer as the box is “working correctly” ! I Beg to differ

• 
  Paul (@paulhewlett1983) reported 55 minutes ago from Gloucestershire, England

  @virginmedia I received it about a week about in the post, you tell me? Surely you must know as it’s been released. The box is prompting me to upgrade as instructed on the Home Screen of the menu! But it does not work. Any help at this point is greatly appreciated

• 
  maiella (@maiellamipiace) reported 55 minutes ago from Gloucestershire, England

  @virginmedia I already did your survey but you knew what I thought when you tried to force me to take on an 18 month contract after my original one ended. You treat customers like a cash crop. I make sure to tell everyone not to use you. You could have kept my business when I move but not now

• 
  Graham Fletcher (@1grahamfletcher) reported 59 minutes ago from Cheltenham, England

  @virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Warren Baister (@WarrenBaister) reported 5 minutes ago

  @virginmedia What’s the best way to contact and cancel a subscription

• 
  Ⓢ🦇 (@prxmemoria) reported 6 minutes ago

  Sort your internet out besties it’s just cut out twice and now I have nothing @virginmedia xoxox

• 
  Robin (@digininja) reported 10 minutes ago

  @virginmedia The issue was the installer turned up after the time window allocated so the lady on phone said she needed to email me a form to fill in to claim the £26 compensation. The form hasn't arrived. So I have my broadband but I want my compensation

• 
  Patrick Joseph McHugh (@Paddy_McHugh_67) reported 11 minutes ago

  @virginmedia are your services down in Glasgow?

• 
  kiran 🗝☕️ (@incepstla) reported 11 minutes ago

  @virginmedia Still not working properly. But a problem with the upstream has been identified in the outside box but no engineer has come to check it out.

• 
  Adam Parks (@MRPKS8) reported 12 minutes ago

  End of an era. I've been with @virginmedia for over 10yrs and today I've decided to leave as they are putting my bill up for the 2nd time in six months. My bill would have been £25 higher than for a new customer, same package. Loyalty means nothing to VM 👋🏼

• 
  James (@akyan) reported 13 minutes ago

  @weston75 @virginmedia It’s down in AL8 too.

• 
  Kat (@KatLPugh) reported 16 minutes ago

  @virginmedia broadband been down for over an hour in AL7. We all pay a fortune for the product so please can you sort!

• 
  Mehmet Akduman (@mehmetakduman) reported 22 minutes ago

  @virginmedia can't fix an internet outage in almost 24 hrs in central London. Since I lost the internet connection, their useless 'check service status' webpage says that a 'technician is in the area and fixing the issue', which clearly is a lie.

• 
  jill adelus (@jilladelus1) reported 24 minutes ago

  @virginmedia to return the thousands u had overcharged us & violated EVERY contract we'd had from 22yrs previous. "LEAVE IT WITH ME to arrange your compensation". Then u go back to step 1. Warning NEVER LEAVE ANYTHING with u because u dropped me & worse u deceived me over & over & over again.