Virgin Media Outage Report in Stroud, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
TV | |
| Gloucester |
Internet | |
| Cheltenham |
Phone | |
| Cheltenham |
Phone | |
| Cheltenham |
Phone | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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claire pearce
(@claire_pearce) reported
from
Minchinhampton, England
I will never ever buy @virginmedia I will never ever fly with @VirginAtlantic ever again, @richardbranson you complete and utter bastard.
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J Hemus
(@jhemus2011) reported
from
Cheltenham, England
@SkyHelpTeam disappointing customer service, 3 days and can’t contact sky!!!! No option online to remove a package, you have to phone... #disappointed #poorcustomerservice @virginmedia @AmazonUK
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Jeff Stelling🎙
(@FoodAndFifa99) reported
from
Gloucestershire, England
@Lucy_Hamson @virginmedia My whole WiFi has been shit recently x
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Ann Whitmore
(@Whitmore1Ann) reported
from
Gloucestershire, England
Virgin Media customer service - how I laugh! Don’t touch with a barge pole!
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Louise Morton
(@Louisejmorton16) reported
from
Gloucestershire, England
@virginmedia can’t believe your customer service could get any worse, 21 days since I made a complaint and still no contact
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@virginmedia Your estimated fix time was 3pm, then 4pm, then 5pm, then 7pm. You,ve probably changed it to 9p now, having failed to fix your faulty network
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Hannah 💃🏼
(@Hannah_S39) reported
from
Cheltenham, England
Also my entire internet and tv is down @virginmedia plz sort it out 😂 actually trying to study here ahaha
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@virginmedia your connection's up and down today more often than a *****'s drawers! Bloody fix it!
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Andy Williams 🔶
(@cheltandy) reported
from
Cheltenham, England
@virginmedia Reference your sales call today trying to get me to upgrade my phone/contract. If you had just started with telling me the price rather than taking 15 minutes to tell me what a loyal customer I am & what fabulous deals you have, you could’ve saved yourself some time.
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👍🙊Gill😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
Bloody @virginmedia is down! I get a very limited time to play games on the pc in the week coz of hubby working from home & the bleedin' things not working just when I want it 🤬🤬🤬
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@virginmedia Its your bloody network that's faulty today Virgin! Maybe YOU should run your own dratted status checks!
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Danny
(@NoNotLoganPaul) reported
from
Gloucestershire, England
@virginmedia Hi, my service is quite slow, and struggles to load anything on phones over wifi. Everytime I do a speed test it's about 30-35mb, doesn't matter if I do the test on, phone, laptop or xbox always the same, up load is fine at about 20mb.
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Ann Whitmore
(@Whitmore1Ann) reported
from
Gloucestershire, England
@virginmedia Yes! Ring me when you say you will! I was promised a call back within 24 hrs and guess what - nothing! It has to be after 1800 I need to get my logged complaint resolved! Ps I have this logged with the omnibus
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia I was talking to them on chat as a) our home phone is knackered, my husband mobile phone wasnt registering our home number when he was typing it on your answer service. He doesnt have twitter I do, but after hubby gave both the passwords to me he uses neither seemed to be right
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
So the entire @virginmedia has gone down 🙄 I WANTED TO WATCH LIAR AT 9PM
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Calzeh♛
(@Cxlzeh) reported
from
Cheltenham, England
Doubt I’ll be streaming today because of virgin media going down...
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia So the girl asked to speak to him. The chat was stopped & our house phone rang its once & stopped ( I DID tell her earlier it wasnt working properly) She couldve asked for his mobile number but didnt & this couldve been sorted. Felt like both people dealt with didnt want to help
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Jen -Zumba_Kids with Jen
(@Jen_M0nt) reported
from
Cheltenham, England
Aaahhhh 🤨trying to work from home today delivering my virtual Zumba Classes and the internet keeps going down.. got kicked out my own class... #sorryclass #dancewithoutme 😔 #virginmediadown #virginmedia #workingfromhome #cantworknointernet #virtualzumba
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Anya Wood PR
(@WoodyWitters) reported
from
Cheltenham, England
@virginmedia Hi. I am still having issues with my business WiFi so it has not been fixed. I have intermittent service with it dropping out for a good five mins before coming back again.
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Chris
(@PurpleSir) reported
from
Cheltenham, England
@virginmedia And it's gone down again 😟
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Warrenesco Jacksonovakov
(@izzwoz) reported
@virginmedia 150 for 1 hour and counting??? Horrendous! Obvious business model: don't employ enough people to answer phone when leaving but employ loads for new customers. WebChat Bot useless. Gotta have a WhatsApp WTF. Cancel DD see how quick I get a response...
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Del Forryan
(@DForryan2) reported
@virginmedia odd how you can only upgrade online but not downgrade or leave. Absolutely fed up with the service you provide and faults unresolved. Can’t get through to you again today so will cancel DD and await your call
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Katy Scott
(@its_katy_scott) reported
@virginmedia Our internet has been down since 9am this morning. Any update on this?
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Hannah
(@hannahp1987) reported
@virginmedia absolutely disgusting that I have been waiting for 1 hour and 3 minutes to get through to someone, to be hung up on!!!! Atrocious customer service!!
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Andy Wilkins
(@AndyWil22243650) reported
@virginmedia must have the worst customer service department of any mobile phone company. Letters unanswered, online comms pathetic, call centre staff useless. AVOID THEM!
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Gav
(@Gav78575021) reported
I've read about the Poor customer service from @virginmedia, I can agree!! It took an hour to get through yesterday and then woke up today to find they've double the cost of the package they agreed on! Another hour of waiting today to get cut off again! Great!!
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HoggGoblin🇺🇦
(@HoggGoblin) reported
@virginmedia do you EVER actually answer calls? Not a great way to retain customers when you refuse to speak to them. Truly awful service. Cancellation incoming if I can ever talk to anyone.
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Gaz H
(@ghiggz) reported
@virginmedia had an email that my contract ends in 2 wks. Tried to webchat yest & it said wanted to do it via whatsapp, had Wapp message saying an agent would get back to me when free. That was 14.15 yesterday! Had another 8am asking if i still need help, & nowt since. #poor
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Autistic Smeghead
(@GodlessSmeghead) reported
@virginmedia Found the answer myself. Had to. It would appear you no longer offer tech support by phone, and your live chat keeps asking me to chat with them on Whatsapp, which I won't get and don't want. If I choose to continue. it cycles back to the beginning. A farce, basically.
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Eileen Craig
(@EileenCraig71) reported
@virginmedia Is anyone working in customer service?