Virgin Media

Virgin Media Outage Report in Stroud, Gloucestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stroud, Gloucestershire, England 02/12/2026 16:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stroud, Gloucestershire, England

The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.

Loading map, please wait...
City Problem Type Report Time
United KingdomGloucester Internet
United KingdomCheltenham Wi-fi
United KingdomGloucester E-mail
United KingdomGloucester Internet
United KingdomGloucester Internet
United KingdomGloucester Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

  • HannahTwine Hannah🌻 (@HannahTwine) reported from Cheltenham, England

    @virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?

  • Davinci9999C Dave.C 🏴‍☠️#FBPE #Rejoin (@Davinci9999C) reported from Cheltenham, England

    @virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.

  • Jolzski Smithstaaaa (@Jolzski) reported from Gloucestershire, England

    @virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐

  • andygent Andy Gent (@andygent) reported from Gloucestershire, England

    @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology

  • 1grahamfletcher Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England

    @virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today

  • darrenbaldwin Darren Baldwin (@darrenbaldwin) reported from Gloucestershire, England

    Shocking service from @virginmedia regards to install of broadband. Dates keep changing and customer service not helpful. I know we’re in a pandemic 😷 but simple communication and genuine reasons should be quite simple!

  • swebb1979 sarah 💙 (@swebb1979) reported from Gloucestershire, England

    @westdigitaled @Knibbsey @virginmedia Was just about to tweet the same reply we used this email account as had huge problems with Virgin Media but got swiftly sorted!

  • LloydyBev123 notreve31 (@LloydyBev123) reported from Gloucestershire, England

    @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

  • tfalees tommytheoralsurgeon (@tfalees) reported from Cheltenham, England

    @virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?

  • Hannah_S39 Hannah ❤️ (@Hannah_S39) reported from Cheltenham, England

    @virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄

  • rock_chick72 Eve (@rock_chick72) reported from Gloucestershire, England

    @virginmedia your live bot is utter rubbish!! Round and round in circles then directs me to 150 each time. My broadband had been crap for months now. Almost useless working from home. I want someone to call me. Not the other way round.

  • swebb1979 sarah 💙 (@swebb1979) reported from Gloucestershire, England

    @virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

  • ricoedd Neil Richardson (@ricoedd) reported from Cheltenham, England

    Virgin media broadband down again!!! #virginmedia. Need to move to other provider.

  • Fun_and_James James Clarke (@Fun_and_James) reported from Gloucestershire, England

    @virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?

  • Hannah_S39 Hannah ❤️ (@Hannah_S39) reported from Cheltenham, England

    Why is my @virginmedia WiFi down boooooo

  • karl_timmis Karl Timmis (@karl_timmis) reported from Gloucestershire, England

    @virginmedia why is the only option to cancel my account, to phone up and spend more than an hour on hold without speaking to someone? It seems like you're making it difficult for someone to leave?

  • richkean Richard Kean (@richkean) reported from Cheltenham, England

    @virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.

  • Foxelms Margaret Joseph 💙 (@Foxelms) reported from Gloucestershire, England

    @virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HardmanHill Hardman and Hill (@HardmanHill) reported

    @virginmedia Exactly the same. Rubbish service and incompetent staff that are useless

  • manred007 Wayne Bond (@manred007) reported

    @virginmedia I’ve been trying to sort something out with yourselves today and have been on hold over a total of 2hrs so far !!! Time to cancel, terrible customer service.

  • TSHIBU0_1 Ty⚒ (@TSHIBU0_1) reported

    @virginmedia Hi I would like some help with forwarding a port

  • scottuk39 swarburton (@scottuk39) reported

    @virginmedia 58 minutes on hold to speak to the ‘cancellations team’. I’ve given up and put the phone down. Got fed up of listening to same songs on repeat!! I’m paying £31 a month and now you want £44 for the same service!

  • MathsForRisk Simon Hubbert (@MathsForRisk) reported

    @virginmedia hi - last week I agreed a new 18m contract, to continue with my existing TV&Broadband service (no changes), yesterday I received a parcel requiring me to return all Virgin equipment, I'm currently on hold 30+minutes... is there a quicker way of solving this?

  • stewartabel73 Stewart Abel (@stewartabel73) reported

    @virginmedia I read somewhere that their "customer service team" is one bloke sat using a Amstrad computer from 1980 powered by a mouse running in a wheel.....it appears the mouse is no longer with us RIP 😥

  • scottuk39 swarburton (@scottuk39) reported

    @virginmedia maybe if I close my account and then wait a month before I apply back as a new customer might help me feel like a valued customer again!

  • TechNeurotic Neurotic Tech Priest (@TechNeurotic) reported

    @virginmedia Hi I've been on hold to your Customer Retentions Department for over an hour before being immediately hung up on when I got through. Is this a policy to clear call volumes or are your staff actually incapable of doing the very basic task of answering the phone.

  • Jakey_Wakie Jakey Wakey (@Jakey_Wakie) reported

    @virginmedia 2 hours 15 mins, line cut, total silence. NOT GOOD ENOUGH . @virhinmedia. This is awful, have been customer for 8 years, can't believe I'm being treated like this. You ei t even facilitate a complaint submission

  • DowleyDeveloped Charlie Dowley 💙 (@DowleyDeveloped) reported

    @virginmedia That’s who I’m waiting on for WhatsApp. Was transferred to your Customer Relations team due to the incorrect billing issue and I’ve been waiting since Friday to speak to someone. How long will it take as I’ll be cancelling my direct debit so this money does not come out