Virgin Media

Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stroud come from postal codes GL5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stroud, Gloucestershire, England 01/25/2026 20:50

January 25: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stroud, Gloucestershire, England

The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stroud.

Loading map, please wait...
City Problem Type Report Time
United KingdomGloucester TV
United KingdomCheltenham Internet
United KingdomCheltenham Internet
United KingdomGloucester Internet
United KingdomGloucester Internet
United KingdomGloucester Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    @virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable

  • chunfkong The Mayflower (@chunfkong) reported from Cheltenham, England

    @virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!

  • DomSheahan Dom the property finance chap (@DomSheahan) reported from Cheltenham, England

    Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint

  • booksbythewoods booksbythewoods (@booksbythewoods) reported from Cheltenham, England

    @virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team

  • booksbythewoods booksbythewoods (@booksbythewoods) reported from Cheltenham, England

    @virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change

  • twisterssister Jon Bassett (@twisterssister) reported from Gloucestershire, England

    @virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me

  • KW_GuinnessH Krystyna Wynn (@KW_GuinnessH) reported from Gloucestershire, England

    @virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help

  • RayWebpro04 Ray (@RayWebpro04) reported from Gloucestershire, England

    @virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!

  • CCleevely Claire Cleevely (@CCleevely) reported from Churchdown, England

    @virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful

  • natsc0tt N A T A L I E👼🏼 (@natsc0tt) reported from Cheltenham, England

    @virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.

  • Mr_Stage Russ (@Mr_Stage) reported from Cirencester, England

    @JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint

  • Barnsey02 Steve Barnes (@Barnsey02) reported from Quedgeley, England

    @virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia

  • natsc0tt N A T A L I E👼🏼 (@natsc0tt) reported from Cheltenham, England

    Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint

  • DomSheahan Dom the property finance chap (@DomSheahan) reported from Cheltenham, England

    @virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AttwoodAndy andy attwood (@AttwoodAndy) reported

    @virginmedia 22/11 Frozen TiVo on playback now it reboots itself whilst freezing on TV programs you have my complaint number to track we now need either an engineer or new boxes

  • LiamDrumm Liam Drumm (@LiamDrumm) reported

    @virginmedia It wasn't short lasting it was a couple of hours and I paid for a whole event and undercard not just the main fight. Terrible customer service from @virginmedia yet again.

  • katy_morris Katy Morris (@katy_morris) reported

    @virginmedia Day 4: Still no internet more than 96 hours after the fault first occurred; still enjoying hearing about your commitments to “excellent customer service”; still loving the way the system cuts you off after being on hold for more than two hours

  • davidpolymath David Parker (@davidpolymath) reported

    @virginmedia do you currently have problems in GU21 as the internet is going down a lot for the last few hours, not just me but also others are reporting.

  • wendmalc2k Liam Woodrow (@wendmalc2k) reported

    @virginmedia dont go with this company worst customer service in three world. On hold for 50 minutes then they cut me off. Already complained but no responses. **** company

  • LordClutters LordClutters (@LordClutters) reported

    @virginmedia dear god it’s bloody down AGAIN #virginmedia #broadband #virgin @ofcom

  • benthreadgold97 Ben Threadgold (@benthreadgold97) reported

    @virginmedia So I was promised an engineer out today, I have just called to confirm and my account is now showing as ‘complete’ ... shocking customer services from @virginmedia

  • harri_bhafc Harri (@harri_bhafc) reported

    Never using @virginmedia for anything again. A new problem every bloody month, horrendously unreliable service and to top it off, my nan, without knowing, answered the landline to a scam number and racked up £50 in charges, to which Virgin simply said it was my nans fault...

  • zdlifestyle_ ZDLifestyle (@zdlifestyle_) reported

    @virginmedia Yes and that takes me back to square one - being on hold for over an hour only to be cut off. I will be making an official complaint

  • SophieS84497909 SophieShannon (@SophieS84497909) reported

    @virginmedia I’m now being passed to and from your ‘customer service’ number. How long does it take to effectively resolve an issue? @bt_uk what’s your connection like in Colchester?