Virgin Media Outage Report in Stroud, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
TV | |
| Gloucester |
Internet | |
| Gloucester |
TV | |
| Gloucester |
Internet | |
| Cheltenham |
Phone | |
| Cheltenham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still crap service. It comes and goes not constant so annoying
-
Debbie Marks
(@DebbieMarksey) reported
from
Quedgeley, England
@virginmedia please could someone call me back, I have no tv, the person said they were checking something and didn’t come back! Extremely disappointing service, I want to speak to a manager
-
che_Gaston
(@che_Gaston) reported
from
Gloucestershire, England
@virginmedia down again! #ShameOnYou
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia still no service. All fast sleep or watching tv to worry about customers
-
mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@moizmehek @virginmedia I am getting 10 Mbps against advertised speed of 108 Mbps by @virginmedia Not sure if @ASA_UK and/or @Ofcom can help as @virginmedia refuse to handle faults of WiFi and can't leave penalty free unless handled by faults team.
-
James Masters
(@Jamesmapendo) reported
from
Cheltenham, England
@virginmedia called virgin to discuss my existing deal, could hardly understand him, was put on hold for a long time without explanation and he came back with a better deal but again was very hard to understand. Terrible service, looking around.
-
mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia @Ofcom Not sure what a customer can do if @virginmedia are openly misleading & refusing to acknowledge or respond to complaints. How can I get a refusal or deadlock letter from them if they will NOT respond at all. @OmbudServices @Ofcom @ASA_UK @MoneySavingExp @resolvercouk
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again . Trying to book tickets and in queue then no internet. Useless
-
gaetan
(@GQuinson) reported
from
Cheltenham, England
@virginmedia @virginmedia how come from 350mb down to 65mb last two day any issue in the area
-
Chris
(@Macker202) reported
from
Gloucestershire, England
@virginmedia I have an issue with a clients email address being greylisted. I need to have this rectified.
-
Ramona Amuza
(@AmuzaRamona) reported
from
Gloucestershire, England
No broadband service in #Gloucester Trying to get in touch with @virginmedia via phone to get an update #fatchance of that happening #whatamipayingyoufor #servicefail
-
Michael
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@Lambpie1973 @virginmedia They should refund you for lost service, though you've probably got to fill in a form on their website. Tricky when your internet is down
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia crap service again in GL52 3ND. Cancelling ASAP
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia internet down yet again can you please sort this out as it happens on a regular basis and you should be paying us when you do not provide the service we are paying for
-
Terry Hemmings
(@terry1hemmings) reported
from
Quedgeley, England
@CraigBrindley @virginmedia I’m sure it’s a trend mate, we had awful Broadband for nearly 6 months had to keep resetting. Again no known faults. But now seems fine.
-
Candia McKormack
(@CandiaMcKormack) reported
from
Gloucestershire, England
Dear @virginmedia, I'm a busy girl who's wasted an awful lot of time today waiting for broadband to return. Tomorrow's going to be bonkers working twice as hard to catch up. A few reassuring words that things are returning to normal would go some way to reinstating my sanity. Ta.
-
Tony
(@Tbb73Tony) reported
from
Cheltenham, England
@virginmedia gone again . What a useless bunch you are. Give me the service I’m paying you idiots for.
-
Emma Watson
(@CharmedWatson83) reported
from
Longford, England
@virginmedia Media, problems still hasn’t been resolved
-
Ramona Amuza
(@AmuzaRamona) reported
from
Gloucestershire, England
@virginmedia I did! The estimated time for repair keeps changing. Not having any service for a whole day nor any actual communication from you is simply not good enough #fail
-
mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@_peeqi @virginmedia I am getting around 10% of advertised speed by @virginmedia over WiFi when sitting 3metres from router. Faults team REFUSE to look at WiFi issues. @virginmedia won't even acknowledge complaint sent via @resolvercouk around 2 weeks ago!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sean bucky
(@tranmere1234) reported
@virginmedia are you joking only been 8 days since I first complained and still waiting for a resolution
-
Maria Roberts
(@maria_m_roberts) reported
@virginmedia It was dreadful on Thursday. It’s been happening for several weeks but it was literally every few minutes on Thursday. I didn’t take a call on Friday so hopefully it has stopped. The staff weren’t helpful. They just hang up and don’t help to resolve the problem!
-
ThatxKaur
(@thatxkaur) reported
@4wheelstable @TalkTalk @virginmedia This at this rate with being with proper internet for 6 months can’t even work as it plays ups every 2 minutes and talk talk refuse to help till covid is over! Like seriously that’s a joke? Imma have to change over to virgin at this rate.
-
PaulG
(@GarmentPaul) reported
@virginmedia No issues on TV service. Problem entirely on broadband. Frequent packet loss and fragmented delivery. Makes watching streamed content impossible - especially in the evening when service is worse. Broadband currently running around 30Mbps - should be 150 plus.
-
Rich Fisher
(@BigRichFish) reported
@virginmedia Hi ZR. Yes please, the credit still isn't showing on my account. It's 4 weeks now since I spoke to customer services who said they'd organise this and that it'd take a couple of days.
-
Matt Burr
(@RailEngr) reported
@virginmedia Hi VM, we were let down due to a lack of training by your CSA. Made a mess of the contract, failed to actually book Engr, told some porkies, as you don’t do home or business visits, hardware was posted it wasn’t. helpful adviser on cancellations resolved. So frustrating
-
Steven Rankin
(@uptwntoprankin) reported
@undies_26 @virginmedia @SkyUK I’m not with Virgin mate. I left them years ago because they are shocking. My grandad has passed away and I need to cancel his package and can’t even get in touch with these idiots 🤬
-
Darren Garrott
(@DarrenGarrott1) reported
@virginmedia been trying to contact for several days to cancel my contract and I’m tired of being on hold.. can someone contact me before you go ahead with the planned appointments!!
-
Ro
(@lostthemapblog) reported
@virginmedia @CraigPendrill @CraigPendrill you can send a written request to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG - do it recorded delivery so they can’t argue!
-
Ro
(@lostthemapblog) reported
@virginmedia @Lint13 @Lint13 you can send a written request to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG - do it recorded delivery so they can’t argue!