Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stroud, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, and Gloucester.

City	Problem Type	Report Time
Cheltenham	Wi-fi	2 days ago
Gloucester	Wi-fi	3 days ago
Gloucester	TV	6 days ago
Gloucester	Internet	6 days ago
Gloucester	TV	6 days ago
Gloucester	TV	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

• 
  Andy Gent (@andygent) reported 21 seconds ago from Gloucestershire, England

  @virginmedia No, none at all, your service status has no known issues in the area. She has been on live chat with one of your colleagues and an engineer visit has been organised. Very frustrating as she is working from home

• 
  maiella (@maiellamipiace) reported 32 seconds ago from Gloucestershire, England

  @virginmedia Oh please. Of course it wasn't resolved - unless you mean, did we get to keep taking your money for a service you don't want? Here's a thought: how about NOT holding long-standing customers to ransom by tying them into new long contracts?

• 
  maiella (@maiellamipiace) reported 1 minute ago from Gloucestershire, England

  Oh @virginmedia why bother sending emails with customer satisfaction surveys attached when you have zero interest in taking any notice of what your customers think? If you had, you'd listen to our complaints instead of squeezing as many £££ as possible out of us before we cancel!

• 
  Hannah ❤️ (@Hannah_S39) reported 5 minutes ago from Cheltenham, England

  @virginmedia need to sort out their signal issues because I’ve practically had no WiFi on and off for like 3 weeks what a joke! My dads not happy when trying to work from home 🙄

• 
  Neil Richardson (@ricoedd) reported 7 minutes ago from Cheltenham, England

  Virgin media broadband down again!!! #virginmedia. Need to move to other provider.

• 
  Hannah🌻 (@HannahTwine) reported 7 minutes ago from Cheltenham, England

  @virginmedia our internet has been down for a while now, can you please check to see how long it’s going to be down for? Postcode area of GL50?

• 
  Hannah ❤️ (@Hannah_S39) reported 10 minutes ago from Cheltenham, England

  Why is my @virginmedia WiFi down boooooo

• 
  Richard Kean (@richkean) reported 14 minutes ago from Cheltenham, England

  @virginmedia I have tried to cancel as you are not at my new build and your staff have hung up on me 4 times. @BBCWatchdog please help me. I’ve heard virgin are difficult to get away from.

• 
  𝗙𝗮𝘀𝗯𝘆𝘁𝗲𝘀 𝗥𝗲𝗮𝗹𝗶𝘁𝘆 (@FasbytesReality) reported 15 minutes ago from Cheltenham, England

  @virginmedia Doh just booked a technician and the status page now updated to say there is a service area fault . Do I need to cancel the technician ? Or will that happen automatically?

• 
  K (@serebro333) reported 18 minutes ago from Gloucestershire, England

  @virginmedia hey, quick question, is your latest hub any better i.e. offers better strength/coverage than @SkyHelpTeam hub? I ask as we have two @ring doorbells some distance from the current hub and connections are awful. Contract almost up and it’s decision time 🤔. Thx

• 
  sarah 💙 (@swebb1979) reported 19 minutes ago from Gloucestershire, England

  @westdigitaled @Knibbsey @virginmedia Was just about to tweet the same reply we used this email account as had huge problems with Virgin Media but got swiftly sorted!

• 
  Richard Goddard (@BlueMoonMod) reported 21 minutes ago from Brockworth, England

  If Virgin Media gave as much attention to customers when they have real problems, gave you a service , paid money back that would be great .But no, they just plague the life out of you regarding a TiVo box collection. I have confirmed already @virginmedia #virginmedia

• 
  Margaret Joseph 💙 (@Foxelms) reported 27 minutes ago from Gloucestershire, England

  @virginmedia Thanks! Working in the garden at the moment but will try later. It’s very frustrating to be moved fro operative to operative and then disconnected. Probably because they couldn’t deal with the issue. Not good for your image.

• 
  notreve31 (@LloydyBev123) reported 32 minutes ago from Gloucestershire, England

  @virginmedia Done many times, always on hold for at least an hour, eventually get through to someone who tries desperately to wriggle out of sending an engineer. Eventually engineer comes out, says they’ve found the issue and it’s fixed but no change

• 
  Smithstaaaa (@Jolzski) reported 39 minutes ago from Gloucestershire, England

  @virginmedia I’m trying to look at your packages as I want to move providers but your website doesn’t let you scroll anywhere on that page? Is it currently down? 😐

• 
  James Clarke (@Fun_and_James) reported 42 minutes ago from Gloucestershire, England

  @virginmedia hi - I’ve just ordered a family pack of Virgin mobile SIMs because O2 coverage is poor where we live… I’ve only just read about the merger. Does your network still run on Vodafone or are you now O2 also?

• 
  Dave.C 🏴‍☠️#FBPE #Rejoin (@Davinci9999C) reported 43 minutes ago from Cheltenham, England

  @virginmedia More.. every time.she.calls she has to explain it over and over. No one seems capable of recording the issue and passing it to someone who can sort it out. It is stopping her access her social media as the email if linked. Cannot see incoming Bill's etc.

• 
  Graham Fletcher (@1grahamfletcher) reported 45 minutes ago from Cheltenham, England

  @virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology

• 
  maiella (@maiellamipiace) reported 53 minutes ago from Gloucestershire, England

  @virginmedia I already did your survey but you knew what I thought when you tried to force me to take on an 18 month contract after my original one ended. You treat customers like a cash crop. I make sure to tell everyone not to use you. You could have kept my business when I move but not now

• 
  EMMΛ (@iemhouston) reported 59 minutes ago from Gloucestershire, England

  @aliward_96 I’ve never got on with them in the past, poor service but Virgin Media isn’t in my area apparently as I did try and check 😑

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ENT Masterclass (@entmasterclass) reported 6 minutes ago

  @virginmedia very poor customer service. Complaint. No broadband @ NG15 9HL, 7th day. Twice engineers visited. Told 'cannot fix, we are subcontractors' 'you contact Virgin again' 'it's your problem to sort with Virgin'!! Still waiting... for 3rd visit and manager to call back!

• 
  Kieran (@KieranGerrard) reported 9 minutes ago

  @virginmedia Even just 1 device connected it doesn't work any faster than this, it's been off and come back on

• 
  Chris 🎗🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@chrisofscotland) reported 11 minutes ago

  @virginmedia Service page says everything is tickety boo. But been down for an hour now. Reset hub, nothing.

• 
  eugene_reavey (@eugenereavey5) reported 16 minutes ago

  @virginmedia The solution offered was that tech support would arrive to my house “urgently” and “ASAP”. I then got an appointment notification for Thursday 15 July - almost a week away. I am working from home and can not wait a week for this appointment.

• 
  . (@jeffdance1) reported 16 minutes ago

  @virginmedia The second complaint C-0807211078 is still open from yesterday but the previous one that I asked for the deadlock letter is closed.

• 
  Aileen (@aileen_ross66) reported 18 minutes ago

  @virginmedia I’m trying to sort my brothers account and I’ve never had so much bother with any complaint that this one

• 
  Sam Sneyd (@imsamsneyd) reported 20 minutes ago

  @virginmedia Your service in the area is fine but your engineer was supposed to be here between 8-12 and nothing has been done

• 
  eugene_reavey (@eugenereavey5) reported 21 minutes ago

  @virginmedia Well it’s not that I feel a certain way. I would like you to help me. I started paying for my internet yesterday and it won’t be working for a week which is a week on from my start date. I will need a rebate for the first week of “service”.

• 
  Darren Chapman (@dmchapman) reported 21 minutes ago

  @virginmedia No, I’ve logged a complaint via the website ( C-090721974 ). Just found that so did it that way.

• 
  Jason Beese (@BeeseyBristol) reported 23 minutes ago

  @virginmedia We got through OK every time but your staff were lacking any understanding, knowledge or customer care. The text service was clearly copy & paste answers which made it impersonal and uncaring. We’ll see what next week brings... #anyonehaveanumberforsky?