Virgin Media

Virgin Media Outage Report in Stroud, Gloucestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stroud come from postal codes GL5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stroud, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stroud, Gloucestershire, England 01/12/2026 21:20

January 12: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stroud, Gloucestershire, England

The most recent Virgin Media outage reports came from the following cities: Cheltenham, Gloucester and Stroud.

Loading map, please wait...
City Problem Type Report Time
United KingdomCheltenham Internet
United KingdomGloucester Internet
United KingdomGloucester Internet
United KingdomGloucester Wi-fi
United KingdomStroud Internet
United KingdomStroud Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stroud, England

Latest outage, problems and issue reports in Stroud and nearby locations:

  • cheltandy Andy Williams 🔶 (@cheltandy) reported from Cheltenham, England

    @virginmedia Reference your sales call today trying to get me to upgrade my phone/contract. If you had just started with telling me the price rather than taking 15 minutes to tell me what a loyal customer I am & what fabulous deals you have, you could’ve saved yourself some time.

  • jhemus2011 J Hemus (@jhemus2011) reported from Cheltenham, England

    @SkyHelpTeam disappointing customer service, 3 days and can’t contact sky!!!! No option online to remove a package, you have to phone... #disappointed #poorcustomerservice @virginmedia @AmazonUK

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    @virginmedia Its your bloody network that's faulty today Virgin! Maybe YOU should run your own dratted status checks!

  • itsnickelflysk3 👍🙊Gilly😂🎩 (@itsnickelflysk3) reported from Gloucestershire, England

    @virginmedia I was talking to them on chat as a) our home phone is knackered, my husband mobile phone wasnt registering our home number when he was typing it on your answer service. He doesnt have twitter I do, but after hubby gave both the passwords to me he uses neither seemed to be right

  • Lettie73 Colette Etheridge (@Lettie73) reported from Quedgeley, England

    @virginmedia No issues reported

  • itsnickelflysk3 👍🙊Gilly😂🎩 (@itsnickelflysk3) reported from Gloucestershire, England

    @virginmedia Been chatting to o e of your girls online Rowela. She wanted to speak to my husband. Our hiusephone has just rang... briefly a couple of times but I DID tell her that our house phone isnt working properly.... it rings once, poss twice & stops & makes awful noises if we call out

  • Hannah_S39 Hannah x (@Hannah_S39) reported from Cheltenham, England

    So the entire @virginmedia has gone down 🙄 I WANTED TO WATCH LIAR AT 9PM

  • Lettie73 Colette Etheridge (@Lettie73) reported from Quedgeley, England

    @virginmedia Trying but it keeps telling me my post code is invalid and if I click on the sign in link it says oops the link is broken!

  • itsnickelflysk3 👍🙊Gill😂🎩 (@itsnickelflysk3) reported from Gloucestershire, England

    Bloody @virginmedia is down! I get a very limited time to play games on the pc in the week coz of hubby working from home & the bleedin' things not working just when I want it 🤬🤬🤬

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    @virginmedia Your estimated fix time was 3pm, then 4pm, then 5pm, then 7pm. You,ve probably changed it to 9p now, having failed to fix your faulty network

  • itsnickelflysk3 👍🙊Gilly😂🎩 (@itsnickelflysk3) reported from Gloucestershire, England

    @virginmedia So the girl asked to speak to him. The chat was stopped & our house phone rang its once & stopped ( I DID tell her earlier it wasnt working properly) She couldve asked for his mobile number but didnt & this couldve been sorted. Felt like both people dealt with didnt want to help

  • claire_pearce claire pearce (@claire_pearce) reported from Minchinhampton, England

    I will never ever buy @virginmedia I will never ever fly with @VirginAtlantic ever again, @richardbranson you complete and utter bastard.

  • Hannah_S39 Hannah 💃🏼 (@Hannah_S39) reported from Cheltenham, England

    Also my entire internet and tv is down @virginmedia plz sort it out 😂 actually trying to study here ahaha

  • Louisejmorton16 Louise Morton (@Louisejmorton16) reported from Gloucestershire, England

    @virginmedia can’t believe your customer service could get any worse, 21 days since I made a complaint and still no contact

  • Whitmore1Ann Ann Whitmore (@Whitmore1Ann) reported from Gloucestershire, England

    @virginmedia Yes! Ring me when you say you will! I was promised a call back within 24 hrs and guess what - nothing! It has to be after 1800 I need to get my logged complaint resolved! Ps I have this logged with the omnibus

  • NoNotLoganPaul Danny (@NoNotLoganPaul) reported from Gloucestershire, England

    @virginmedia Hi, my service is quite slow, and struggles to load anything on phones over wifi. Everytime I do a speed test it's about 30-35mb, doesn't matter if I do the test on, phone, laptop or xbox always the same, up load is fine at about 20mb.

  • PurpleSir Chris (@PurpleSir) reported from Cheltenham, England

    @virginmedia And it's gone down again 😟

  • Whitmore1Ann Ann Whitmore (@Whitmore1Ann) reported from Gloucestershire, England

    Virgin Media customer service - how I laugh! Don’t touch with a barge pole!

  • Lettie73 Colette Etheridge (@Lettie73) reported from Gloucestershire, England

    @virginmedia Media. I was provided with a 12 month discounted contract (having been a loyal customer for 15 years) and was told - after 7 months - that the discount would no longer be applied - in a shockingly poor bit of telephone service.

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    @virginmedia your connection's up and down today more often than a *****'s drawers! Bloody fix it!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Destroyerofpiz2 PizzaandMetalguy (@Destroyerofpiz2) reported

    @virginmedia THERE IS STILL. AN OUTAGE, stop trying to weasel your company out of it

  • AndyKell13 Andy Kellett (@AndyKell13) reported

    @virginmedia Please can you send me a link so I can talk to someone without being cut off. Have been cut offf three times because you don’t have a solution to fixing the broadband. 2 days without wifi is a joke without any reasoning.

  • Rbarnes79 Rob Barnes (@Rbarnes79) reported

    @virginmedia Number doesn't work, I'm very close to switching to another provider, its been nearly 3 days now

  • HamishBoot Professor Boot (@HamishBoot) reported

    @KazzyAnnie1 @virginmedia I have had awful problems with both Virgin Media *and* Virgin Mobile. Run, start shaking them from your heels and insist that they behave competently. As for competitors, we were in a new build which was BT or nothing and it turns out their connection speeds are pretty good.

  • leucarum Philippa Thomas 🏴󠁧󠁢󠁷󠁬󠁳󠁿🌎 (@leucarum) reported

    @virginmedia Although our issue as now been resolved (my husband was offered £33 for the HOURS and HOURS he spent on the phone and webchat over several weeks), we are very concerned about those elderly/vulnerable who don’t have family support. It’s a major CSR and inclusion issue for VM.

  • LauraMi01340540 Laura Mitchell (@LauraMi01340540) reported

    @virginmedia I'm still having issues. Internet has not come back at all. 2 full days without it! When will this be fixed?

  • Shiique matt (@Shiique) reported

    @virginmedia I did this a couple days ago when your website told me to. The website fluctuates between telling me there’s an intermittent signal problem in my area and giving me tips on how to boost my wifi strength - it looks like I’m still getting the nationwide problems as same symptoms

  • gavin_mckerrell gavin Mckerrell (@gavin_mckerrell) reported

    @LeePartridge16 @virginmedia Virgin turned me over to broadband, and many years later charged me for the rental of the old line that they had left in situ from dialup internet.I refused to pay,but when they told me that they would blacklist me,I gave in and paid.I have never used them again.

  • Destroyerofpiz2 PizzaandMetalguy (@Destroyerofpiz2) reported

    @virginmedia WHAT DONT YOU UNDERSTAND? First of yes I have second of all, this isn’t a me problem this is entirely the company’s problem.

  • debstergr Debs (@debstergr) reported

    @virginmedia Yes broadband signal is always lagging, lots of channels on tv box don’t work properly. Been going on for months. Had the same router and box for years, asked for upgrade but just keep getting told there’s no problem your end