Virgin Media Outage Report in Stroud, Gloucestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stroud, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stroud and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stroud, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Cirencester.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Total Blackout | |
| Cheltenham |
TV | |
| Gloucester |
Phone | |
| Gloucester |
TV | |
| Gloucester |
Internet | |
| Gloucester |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stroud, England
Latest outage, problems and issue reports in Stroud and nearby locations:
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sarah 💙
(@swebb1979) reported
from
Gloucestershire, England
@virginmedia after putting in a huge complaint I had an email this week confirming my first payment will be £51.00, I check my bank account this morning only to find you are taking £121.00 out of my account on Monday #gofigure #appaulingcompany #anothercomplaint
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia Changed my package, and your representative said she had to change my broadband speed. For the last hour I have been without any connection whatsoever, she disconnected me!! You technical team sorted the issue @virginmedia an embarrassing 24 hours for you!!
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom
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tommytheoralsurgeon
(@tfalees) reported
from
Cheltenham, England
@virginmedia hi guys. Out of contract and I’ve received a message to contact you. How best to fix a new deal and router 4?
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team
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Claire Cleevely
(@CCleevely) reported
from
Churchdown, England
@virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia There is little point, as you won’t do anything about it, and it’s a waste of my time and effort. I know what you did, you should read the notes on file, and sort the issue. It was embarrassing to listen to and witness what happened today
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Steve Barnes
(@Barnsey02) reported
from
Quedgeley, England
@virginmedia I love Walter Presents progs on C4 & recently watched 1st ep of Monster. Tried to find rest of episodes and All4 app. Appears I can’t with you and have to watch online. Is this another reason to never have this box?
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Krystyna Wynn
(@KW_GuinnessH) reported
from
Gloucestershire, England
@virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help
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Jon Bassett
(@twisterssister) reported
from
Gloucestershire, England
@virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia About renewing my contract, and how you could help me
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
@virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia No they can’t help
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@Keithsimon1973 @virginmedia I would Keith, but they want to do it over their text service
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Russ
(@Mr_Stage) reported
from
Cirencester, England
@JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniele Morisco
(@dmorisco) reported
@virginmedia The phone line did a reboot of my router. I couldn’t talk to anyone. I’ve raised a complaint already 3 times including today but it takes time to receive any update. There was supposed to be an engineer coming earlier for the area, but don’t have updates on the resolution.
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Jo McAllister
(@jomcallister1) reported
@virginmedia Are you not able to do this on my behalf as I’ve already tried twice? Are you going to be giving refunds as the service is so awful? I am working from home, and need the internet to work reliably, which is why I pay for the largest package
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J C ֎
(@ea3y) reported
@virginmedia Hello, so on Sunday I had slow internet (1mb, I have 350mb plan) I checked site for status, nothing showing a fault in my area, called your number, automated message said there is an upgrade in my area, services should come back 3pm. I waited, nothing came back. Then....
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eilidh
(@eilidh32) reported
@virginmedia 2hrs on phone - mixed msgs the whole call & finished with rudest man. Didn’t allow me to finish 1 sentence before speaking over me the whole call & told me I will be sent a letter to educate me! Wow! Think some of your staff need to go back to customer training!
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J C ֎
(@ea3y) reported
@virginmedia Then I tried reset / reboot many times. No warning of "upgrade" no help for "outage" fobbed off the phone not knowing anything else. They booked an engineer for the 24th, but said he might not be able to do anything ... I have to use my hotspot on my phone to work.
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia Website says everything is fine. I am currently connected but every so often the internet goes down.This period of time is gradually getting shorter but I think you can appreciate that I wish to stay informed of these issues given how much I pay and how long I've been a customer
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S S
(@Sarah97851167) reported
@virginmedia Yes I upgraded x2 a week ago as my internet was terrible. Was sent a new router and it’s still terrible. I called VM and they offered me a signal booster but the phone cut out. But I don’t understand how they’ve offered that if you’re saying you don’t do them anymore
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****** Rolling Stone
(@StoneGringo) reported
@virginmedia It doesn't matter. I have resolved the issue by using a 3rd party router which also showed that the WiFi performance of the Virgin Hub was little better than 2 tins and a bit of string. It really is an appalling router. But hey - costs!
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Nazim
(@NazimRahman1) reported
@virginmedia The internet is so bloody slow. And it’s always coming and going! Ridiculous
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Ross middleton
(@Middyboy123) reported
@virginmedia terrible service & terrible customer service wasted 2 1/2 hours trying to get any help