Virgin Media Outage Report in Painswick, Gloucestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Painswick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Painswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Painswick, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Gloucester, Stonehouse and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Total Blackout | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
Internet | |
| Gloucester |
TV | |
| Stonehouse |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Painswick, England
Latest outage, problems and issue reports in Painswick and nearby locations:
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia yo you seriously need to sort out your connection, my WiFi and internet have gone down yet again and I’m trying to send it my uni work 🙄😡
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Bilal Mulla
(@bills_86) reported
from
Gloucestershire, England
@virginmedia Came back on today....after nearly 1.5 days when outage only said for 3 hours....not impressed
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Don't ask me to check service status. Don't ask me to reset your router. Don't ask me to ring that number to speak to a computer and don't send me a link to 'tell' me whats wrong with the Internet
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
Congratulations @virginmedia - 2 hours on the phone, 4 customer assistants with no offer of a solution - you’ve just lost a customer.
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Rob Gue #blacklivesmatter #silenceisnotanoption
(@RobGueRAF) reported
from
Gloucestershire, England
@virginmedia there appear to be broadband issues in my area (Gloucester, GL2). Internet speeds are very slow, for both wifi and ethernet connections. Please advise.
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia please can you provide the correct contact details for making a complaint.
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Yes that was one of the first things I done, no problems apparently
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Luis De Sousa
(@LuisASousa79) reported
from
Bishop's Cleeve, England
@virginmedia Hi there, I don't have internet or phone line working where I live? Any issues In the GL52 8JP area? Thanks Luis
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mitanshu
(@mitanshu) reported
from
Gloucestershire, England
@virginmedia poor broadband connection at the moment. Is there a known issue ?
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Chris B
(@Chopperb) reported
from
Stroud, England
Oooo so virgin sport has been acquired Seems to be the strategy of virgin. Virgin media might well be next but the airline will never be sold
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that @vmbusiness has even worse customer service and reliability than @virginmedia?
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@ionasurveyor @virginmedia Virgin's customer service is quite frankly crap
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia Not good. Only 2 devices that connect in the house are PlayStations. Nothing else will connect. Says 'connected with problems' on my fire stick
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Dominic Williams
(@DomWUK) reported
from
Painswick, England
.@virginmedia I am deeply deeply unimpressed with your customer service. You made a mistake with the delivery address for my order. I have been on the phone for over an hour and 15 min, am being transferred to the 4th person, no one takes responsibility or is able to help.
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Cllr Liam Harries 🔶
(@liamharries) reported
from
Quedgeley, England
@vmbusinesshelp how can you claim to have a 24/7 fault support hotline if every time I call i either get cut off or after 5-10 mins of hold music I get a dial tone then silence? How can it be that VMBusiness has even worse customer service and reliability than residential?
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James Lawlor
(@TheJamesLawlor) reported
from
Brockworth, England
@virginmedia I got given a number and it was a automated service, haven't actually spoke over the phone to anyone. Only on here
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David Crebbin
(@outtheratrace49) reported
from
Cheltenham, England
I’m with @virginmedia mobile and getting a lot of harassing calls amongst others from @HMRCgovuk telling me unless I press 1 a warrant will be issued for my arrest. Is anyone else getting these calls or is it just me or my network?
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Emma Watson
(@CharmedWatson83) reported
from
Longford, England
Just spent the last hour trying to get in touch with @virginmedia very bad customer service #nothappy
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Hannah x
(@Hannah_S39) reported
from
Cheltenham, England
@virginmedia Love when the connection to the messaging service is unavailable
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Sarah Kemmett 🧜♀️🥂🦄
(@sarahk0905) reported
from
Gloucestershire, England
Hi @virginmedia I need some help please. My parents internet has gone down, customer services say they need a replacement hub taking up to 7 days to arrive. My mother is disabled and my dad is her carer, both isolating. How can we get the hub delivered quicker pls?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Stanbridge
(@Waveboysteve) reported
Hi @virginmedia 2 hours on hold trying to cancel my contract and still no answer. Awful customer service. Please contact me directly so I can cancel my service.
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Grim
(@GrimlockePrime) reported
@EhrgeizGT @virginmedia just had the secondary Engineer file a formal complaint for me after he spent 10 minutes apologising for the other engineers behaviour and then he fixed the issue in moments it was a simple case of a bad modem update
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Adam Jeffrey
(@AdamJef93453164) reported
@virginmedia Sure, no phone number seems to take him through to speak to an actual person, the numbers just ring. Surely you can pass the number on to a person who can actually bother to call, you are happy to take his money but can't be bothered to help him out with a simple phone call?
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Steve Carrington
(@SJCarrington) reported
Wfh and homeschooling is pretty challenging but when @virginmedia goes down for most of the working day, I mean what can I say - throw me a frickin bone 🦴
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OutcastMunkee
(@OutcastMunkee) reported
@norespawns Ok, that's definitely weird... 5GHz is usually less populated so the speeds are better. Might be a problem with your router itself? Me and my family went through like 4 or 5 routers before we got a properly functioning one. Virgin Media sucks arse...
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Julie Murray
(@julie_murray4) reported
@virginmedia your customer service is shambolic. I was promised 2 boosters were being sent free of charge on 26.1.21 but they still haven’t arrived. Now received an email from you advising me I’m being charged for them. Tried to call but automated message saying you’re too busy
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john cunningham
(@wyko778) reported
@virginmedia Want to discuss my account with someone who can help me decide whether to stay with virgin or accept the offer from Sky for an 18 month contract at a much reduced cost . I have been offered on your automated line a reduction of £3.50 for 6 months but this is unacceptable.
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Eb
(@Ebb1) reported
@AndyOsira @virginmedia @baoselecta Time to vote for VM customer service. Retweet for a fair representation
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Daniel James
(@Daniel_James_UK) reported
@virginmedia Afraid that page is no help. It says there are no known issues. The service checker number says there’s an intermittent fault, but the truth is I’ve had no broadband for three days now and have no information on what’s being done to fix it. Not impressed.
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Siôn Artingstall
(@Daddy_Badger) reported
@virginmedia netflix not working for the last 2 days on our 360 box. Says network issue but all other services including prime are fine. Is there an issue?