Virgin Media Outage in Swindon, England

@virginmedia As a longstanding loyal customer I would expect to be given the best deals without having to barter continuously with my provider. Thankfully there are plenty of alternatives.

@virginmedia I still have not heard anything about my complaint. I have also received a bill for a period after my contract has ended for services I will not use. I have been a customer for around 8 years and am not impressed at all.

@virginmedia what is happening with the tv go app. I want to watch something on my laptop and it just says service not available do we get a refund for the lack of service

@virginmedia My service agreement ends on 10th July 2019. I do not expect the service to work past this date and hope a final statement will be prepared shortly after 10th July.

@virginmedia The complaint was made over the phone yesterday. I wanted to cancel but was told I needed to finish my contract and could only make request 30 days before the end. At that time I downgraded my contract, this was confirmed in writing. A few weeks later I requested cancellation

@virginmedia Still waiting for my complaint to be answered. Will not be holding my breath.

Extremely disappointed with @virginmedia have gone back on their written word about my package. Been a customer for over 8 years and feel like I have been treated like dirt. I should get a complaint call within 7 days. I will not hold my breath. Shame on #virgin

@AntonyHumphreys @virginmedia Antony I’ve recently had a terrible experience with Virgin, I don’t recommend them! TV box is great but service was surprisingly 💩.

@virginmedia Are cables secure, no other problems with equipment. We have another box in another room which works fine

@virginmedia Virgin Mobile down, can receive calls but can’t make any....🤬

@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!

@virginmedia They can’t help me via webcast needs to go through your retentions team and has to be by phone which is the problem!!

@virginmedia disgusted with the customer service from virgin media. My Nan is 80 years old and is trying to get a PUK code to keep her phone number and your staff hung up on her because she couldn’t remember her password!!!

@SammyFarr4 @virginmedia How am I meant to give the fans the Elite finish that they’re craving with a service like that

Your WiFi is a piece of shit @virginmedia

@virginmedia hey! Your customer service team are useless. Parents making changes to services and no one will send an email to confirm price. Not good enough. Last time they were quoted the monthly fee ended up more than quoted.

@virginmedia Christian (tech I.d 4532)came round this morning and absolutely smashed it. What a lovely guy and top service. Fixed all the problems and sorted my account out 👍🏼

@virginmedia I’ve called 5 times and on average takes me 15 minutes of my time to discuss and it never gets resolved. And you just charged me £135 for the last month of having 1/2 of a service.

@virginmedia I don’t know, my computer (like many today) doesn’t have a RJ45 wired connection port. I’ve run speedtest several times all returning poor results. Netflix will not even load.

@virginmedia No, but I have just run speeder from my Macbook rather than my old iPhone 5s and speed has dropped to 31.8. I have had 200 so the problem isn’t with my kit.

@virginmedia Shame your colleague in Customer Services didn't share the same company values.

@virginmedia have just provided me with the worse customer service I've ever experienced. Their call agent hung up on me, when I requested speaking their line manager. Broadband issues and now TV system down but they will compensate £1.50 on a £100 per month contract 😂 jokers

@virginmedia Because service was only interrupted for a small time but in that time was at the actual knockout been a customer 15 years always buy the boxing never had this issue but didn’t get what I paid for

@virginmedia BB down and outside box damaged showing cable So to avoid any further damage I reported it 8 weeks ago and nothing further more engineer booked again last week BUT because there was a fault in the area you cancelled my booking

@virginmedia Yes but if my WiFi is down when Fifa comes out, I’m joining Sky g

@virginmedia 19:30 tomorrow isn’t acceptable for service to resume, £55.99 a month I pay you, with an increase of £3.50 to come shortly. @SkyUK can you please please please better what I’m currently paying for.

@Skeates10 @virginmedia **** sake, I sound like John

@virginmedia no internet service all day no on demand or apps via tivo. Joy. Out of contract too and you wont give me a better deal. Sealing your fate. ETA on fix tomorrow 6pm

@virginmedia how long internet down in Swindon?

@virginmedia is there a problem with BBC1 HD this morning as it’s not accessible? All other channels fine.

@virginmedia been trying to cancel my services for the last hour, got through once then cut off, now you don’t even pick up. Only way to cancel is letter or phone. ******* disgrace. Quick enough to take signups over the web but not cancellations.

@virginmedia How do I speak to someone at virgin media? 0345 454 1111 is on auto hang up and no one answers on 0800 052 0422.

@virginmedia I can't get through to anyone. I'm going to cancel my order. Seems I can do that easier than asking where my new router is.

@virginmedia service is a joke. Call earlier on hold for 10 minutes - sorry our internet is down we can’t cancel the account call Back later. On hold for 20 minutes then cut off. Deliberately making it difficult to leave. Not on

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.