Virgin Media Outage in Swindon, England

@VlRGlNMEDIA #virginmedia ABSOLUTELY SHODDY UNSTABLE BROADBAND SERVICE ON #SWINDON - TOTALLY UNUSABLE SORT THIS MESS OUT

@virginmedia can you tell me if there's an issue in the SN3 area of Swindon.

@GreenEnigmaMixr @PlayVALORANT @WatchMixer You having internet problems too mate. I hope they fix virgin media internet ASAP

@vmbusiness thank you for getting an engineer out to me today but unfortunately he hasn’t fixed my issue. You say you have 24/7 phone line but when I phone it says you are closed

@vmbusiness have you got any temporary jobs to help@keep your networks running in these difficult times. Looking for something to tie me over

Virgin media has to be the absolute worst internet provider ever. I just wanna watch Stacey Dooley documentaries ffs, stop telling me you can't connect 😭

@SiOrme @virginmedia Go elsewhere. They are the worst.

@virginmedia Yes. The fault continues. There's always a fault! This is the issue. It's absolutely not good enough, especially when you charge so much for such a rubbish service.

@virginmedia If you read my first tweet properly you'll see my landlord has already done this. Don't bother sending me the same generic message you send everyone else, just get it sorted. So many people with the same issue!

@virginmedia Please make sure you give super praise for this Employee ,my phone charger was broken and she went that extra mile for me 👍

Wow more than 2 weeks for an @SkyHelpTeam engineer to fix their broken box. So ends my 15 year custom. Hello @virginmedia

@virginmedia Thank you to Stuart and Simon also a nother nice guy I didn’t know his name, in Swindon for installing my new tv,broadband and phone, they had many problems and overcame them, had to go away then came back at 6pm to install, thank you guys you did a great job

@virginmedia No where as you can not supply a service, do not promote something you can not supply thank you

@virginmedia you have just installed cable in our courtyard I can not talk to anyone, you never reply, think I will upgrade my sky

It’s funny how when you want to add something to @virginmedia they answer the phone within two minutes , when you want to down grade or cancel you your waiting for over 20 mins, then get put on hold again for god knows how long 😤😤😤

Not had a chance to watch tonight's #DadsArmyTheLostEpisodes on @goldchannel thanks to a @virginmedia outage that, according to their website, should've been fixed 3 hours ago (thanks for that!), but I'm it was as good as the two that have gone before. An undoubted triumph!

@vmbusinesshelp @banihwah @vmbusiness What have had no service for 3 weeks and counting

@virginmedia No I think it's an issue on your end. Rebooted multiple times and it's been on and off all morning.

Virgin media down so no Netflix today smh 😤

@richardbranson @virginmedia Removing my kids favourite channels under the Fun Bundle then asking me for extra money to return them. So disappointed. Will def be switching away sadly. Loyal customer gone😕

@virginmedia I am currently on hold with your team to discuss an increase in my bill. After 20 minutes I was put through to someone in your retentions team who actually laughed when he said he couldn’t help me!!! Terrible and unprofessional. I’m now on hold for billing

@J0nathanM0nahan @virginmedia good luck getting a response. When I had Virgin contention was a big issue and I guess everyone is at home streaming now.

@virginmedia Hello, webmail is not working, sent emails getting rejected as your webmail IP 212.54.57.96 is on a blacklist

@virginmedia As for the telephone number provided, useless. Just fix the problem.

@washu @virginmedia Never mind that then, was looking at moving across as they can double my current DSL speed, but not if they’re going to fob off problematic hardware on something else in the network XD

@virginmedia This is getting tedious now. Just sort out your service. The reports of dropped connections in the area is huge. Just check complaints log, so it is clearly your equipment. Right now Sky broadband is starting to look very tempting.

@virginmedia @virginmedia I didn’t expect you to, to be honest. Your last reply provides a deadlock which I am going to now use to escalate to the ombudsman. We aren’t able to reach an amicable resolution here, you’re not even able to review a thread. Computer says no.

@virginmedia And I would be grateful for some financial compensation for a year of awful customer care.

@virginmedia virgin customer services is an absolute nightmare. Over the phone they agree that I don’t have any outstanding balance but I keep getting outstanding bills through mail. They have even notified the credit rating agencies while reassuring me that it’s an error.

@virginmedia I've tried text chat. The response is so slow it takes a day for a reply. I've called faults but can't get through. When I upgraded a tech came, that's only just over 2 weeks ago.