Is Virgin Media having an outage in Swindon, England?

@virginmedia Virgin Mobile down, can receive calls but can’t make any....🤬

@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!

@virginmedia They can’t help me via webcast needs to go through your retentions team and has to be by phone which is the problem!!

@virginmedia disgusted with the customer service from virgin media. My Nan is 80 years old and is trying to get a PUK code to keep her phone number and your staff hung up on her because she couldn’t remember her password!!!

@SammyFarr4 @virginmedia How am I meant to give the fans the Elite finish that they’re craving with a service like that

Your WiFi is a piece of shit @virginmedia

@virginmedia hey! Your customer service team are useless. Parents making changes to services and no one will send an email to confirm price. Not good enough. Last time they were quoted the monthly fee ended up more than quoted.

@virginmedia Christian (tech I.d 4532)came round this morning and absolutely smashed it. What a lovely guy and top service. Fixed all the problems and sorted my account out 👍🏼

@virginmedia I’ve called 5 times and on average takes me 15 minutes of my time to discuss and it never gets resolved. And you just charged me £135 for the last month of having 1/2 of a service.

@virginmedia I don’t know, my computer (like many today) doesn’t have a RJ45 wired connection port. I’ve run speedtest several times all returning poor results. Netflix will not even load.

@virginmedia No, but I have just run speeder from my Macbook rather than my old iPhone 5s and speed has dropped to 31.8. I have had 200 so the problem isn’t with my kit.

@virginmedia Shame your colleague in Customer Services didn't share the same company values.

@virginmedia have just provided me with the worse customer service I've ever experienced. Their call agent hung up on me, when I requested speaking their line manager. Broadband issues and now TV system down but they will compensate £1.50 on a £100 per month contract 😂 jokers

@virginmedia Because service was only interrupted for a small time but in that time was at the actual knockout been a customer 15 years always buy the boxing never had this issue but didn’t get what I paid for

@virginmedia BB down and outside box damaged showing cable So to avoid any further damage I reported it 8 weeks ago and nothing further more engineer booked again last week BUT because there was a fault in the area you cancelled my booking

@virginmedia Yes but if my WiFi is down when Fifa comes out, I’m joining Sky g

@virginmedia 19:30 tomorrow isn’t acceptable for service to resume, £55.99 a month I pay you, with an increase of £3.50 to come shortly. @SkyUK can you please please please better what I’m currently paying for.

@Skeates10 @virginmedia **** sake, I sound like John

@virginmedia no internet service all day no on demand or apps via tivo. Joy. Out of contract too and you wont give me a better deal. Sealing your fate. ETA on fix tomorrow 6pm

@virginmedia how long internet down in Swindon?

@virginmedia is there a problem with BBC1 HD this morning as it’s not accessible? All other channels fine.

@virginmedia been trying to cancel my services for the last hour, got through once then cut off, now you don’t even pick up. Only way to cancel is letter or phone. ******* disgrace. Quick enough to take signups over the web but not cancellations.

@virginmedia How do I speak to someone at virgin media? 0345 454 1111 is on auto hang up and no one answers on 0800 052 0422.

@virginmedia I can't get through to anyone. I'm going to cancel my order. Seems I can do that easier than asking where my new router is.

@virginmedia service is a joke. Call earlier on hold for 10 minutes - sorry our internet is down we can’t cancel the account call Back later. On hold for 20 minutes then cut off. Deliberately making it difficult to leave. Not on

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

@virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

@virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

@bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

@virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

@virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠