Virgin Media Outage Report in Westbury, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Westbury come from postal codes BA13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Westbury, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Bath, Westbury, Frome and Trowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Internet | |
| Bath |
Total Blackout | |
| Westbury |
TV | |
| Bath |
TV | |
| Bath |
TV | |
| Bath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westbury, England
Latest outage, problems and issue reports in Westbury and nearby locations:
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
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Sarah Wolf
(@sarahmwolf74) reported
from
Frome, England
@virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Snowdog 🇬🇧🏳️🌈🇺🇦
(@DogOfSnow) reported
@virginmedia your net is down in Basingstoke. your website says its fine but im sat here with bo internet and theres been none all day. so what's going on?
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Lee Williams
(@Leeroy436906) reported
@virginmedia can you direct me to your complaints procedure? As a new customer had a shocking service so far. Signed up for BB nearly a month ago. Messed about for the last week trying to sort install and just been told earliest someone can come back out to finish it off is 29/11
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Philip 銘光 Siu 🇬🇧🇭🇰🇹🇼
(@siuphilip) reported
@virginmedia Fine, but it is still nonsensical to suddenly price hike by almost 50% four months left of an 18 month contract just because the customer has taken out £3.65 of additional upgrade product.
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Plum Stone
(@BearRowls) reported
@virginmedia I have zero signal all of a sudden for no reason. I can’t make any calls out or in #virgin #virginmedia #virginmobile
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Petar Shabarkov
(@PShabarkov) reported
@virginmedia I had broadband services installed on 11th of October and decided to cancel them on the very next day 12th of October, using my 14 days cooling off period rights. Instead I recieved a £121 bill. Made a complaint, but recieved an email it has been closed. What a joke!
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Marc Bultitude
(@MarcBultitude) reported
Does anyone else think that @virginmedia are utter **** with their engineer services and customer services?
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Rory Forrest
(@ForrestRory) reported
@virginmedia I did raise one on the phone (eventually) and it showed on my account and then dissapearwd. Your staff don't WANT to raise a complaint and directed me to the Web form (initially). Vicious circle of complaint avoidance..
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David Hawkins
(@superssonic) reported
@virginmedia I tried on wifi and it now fails also. Its a ntlworld email but i have tried my other virgnmedia email and sends fine. Is there a issue with this then??
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Raymond Griffiths
(@RayGriff1981) reported
@virginmedia Not at the moment, I'd just like someone to call me to discuss the issue.
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PMM 🇺🇦🇺🇦🇺🇦
(@paulms1) reported
@virginmedia Ok, so WhatsApp “doesn’t have capacity”, get cut off from 150 because “doesn’t have capacity”, Web Forum doesn’t load BECAUSE MY VIRGIN MEDIA BROADBAND (and TV) IS NOT WORKING. Apparently I can “write a letter” - WTF? This is absolutely ridiculous