Virgin Media Outage Report in Cranleigh, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cranleigh, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Farnborough, Guildford, Godalming and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| Woking |
Total Blackout | |
| Farnborough |
Wi-fi | |
| Aldershot |
Internet | |
| Aldershot |
Wi-fi | |
| Guildford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranleigh, England
Latest outage, problems and issue reports in Cranleigh and nearby locations:
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alicia Carney
(@aliciaverbs) reported
Cannot believe how atrocious @virginmedia is. We're paying for fibre broadband and experiencing daily, repeated outages. But of course we can't cancel our contract. We have to call in every single day, endure 20-30 min waits, just to document every time it goes offline. Unreal.
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Col
(@colwild) reported
@virginmedia @MoneyTelegraph When a customer moves to an area you don't supply why do you hound them for accounts they can not use? #horrificCustomerService
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Jamie AKA ShadowKingRPG
(@ShadowKingRPG) reported
@grahamrees69 @virginmedia Yeah after 45 minutes on hold she spoke to someone and found out everything here is down DESPITE the fact your website AND the phone line both say nothings wrong with the Internet. You really REALLY need to get your **** together VM, different answers from the same damn company..
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T Peacey 😁
(@_peaceyt) reported
@virginmedia Trying to contact you about Virgin systems not working in Plymouth. Couid someone give me some more information please ?
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Carla Blacker
(@mrsblacker16) reported
@virginmedia It's ok, everything is broken but I've since found out it's the whole of the southwest, hope you can fix it soon
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KD
(@doroszewicz1) reported
@virginmedia I understand that but, why is 1 agent taking personal calls on his mobile and cutting off the call whilst another (from customer care team) doesn't bother calling back when his phone fails after I spent ages on hold?
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Anne
(@annekmac) reported
@virginmedia hi guys, you’ve taken £25 off me this month and i was advised when I signed up to my new deal that the next two bills would be less. Can you help?
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Laura Dickinson
(@lozzylups) reported
@russparkin @virginmedia I didn't know it was down when I was on hold. Plus it's not for my Instagram etc I need it, I work from home today. Thanks for your insight.
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JwD
(@ApeXInfamous) reported
@virginmedia So was on the phone to virgin and they where giving me the run around, why am I paying £70 for 100mbps when I could upgrade to 200mbps for £30 cheaper, this is taking the mick at this rate, and support was just foul, this is just theft.
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M ✝️🛶
(@Outspokenalso) reported
@virginmedia Not the way I would have liked the way you should have done. My company would sack their comms team if it was as bad. I don’t like complaining but it’s the frustration of not being able to get the correct information or ever speaking to a human being in customer services. 1/2