Virgin Media Outage Report in Cranleigh, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cranleigh, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Leatherhead, Godalming, Ashtead, Guildford, Horsham, Farnborough, Woking and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Leatherhead |
Internet | |
| Godalming |
Internet | |
| Leatherhead |
Internet | |
| Ashtead |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranleigh, England
Latest outage, problems and issue reports in Cranleigh and nearby locations:
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Ankit Sharma
(@B4BRAHMINS) reported
from
Banstead, England
@virginmedia working from home once in 2 months and the same day your internet is not working in my area. Whats the point of paying such a huge monthly bill. Complaint number: COM103378725. Get it resolved or pay back the money i have paid for this month.
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Evans
(@ClareEv82126284) reported
@virginmedia customer service is shocking! Call to sort issues & get told I will need to buy a new router & then get told to call back because of yr system issues!!
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Olly Loosemore
(@ollyloosemore) reported
@virginmedia So how do I fix it?
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anna
(@zeokify) reported
@virginmedia fix ur ******* wifi
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Abbi
(@SeizeTheDay_xo) reported
@virginmedia Both. I took a new contract and moved house. Engineer came out today and advised I’m not able to have Virgin and I need to cancel it.
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Adam
(@Peengie) reported
@virginmedia I've replied. Thanks for trying to help.
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Clare Evans
(@ClareEv82126284) reported
@virginmedia We called yesterday and got told to ring back today, hardly great customer service. Also got told I have to pay despite us never receiving new equipment the last time we took a contract out with you 😒
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IG: Stkola
(@stkola) reported
@virginmedia I don’t use a wired connection I just need WiFi! I have no access to it on tv, phone or home mini. Your advisor was no help telling me might take 7days to resolve or whatever. Shame on yu lot
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Nic ~ 🦈Open for commissions!
(@moedasnic_) reported
@virginmedia Got on and I'm still having issues. Cant watch Youtube, Twitch or listen to Spotify without losing connection.
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Micky Jay
(@mickyjay) reported
@PhoenixTCat @MPrepuce We lurv #FREESAT it offers SÖ MUCH MØRE than #FREEVIEW and costs not a Squid more than the initial dish & decoder! I still fail to comprehend WHY THE HELL ANYÒNE CÖULD EVEN CONSIDER @VirginMedia. Yùķ!
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Marc Riley
(@Sheffield_Boy) reported
from
Sheffield, England
@virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?