Virgin Media Outage Report in Cranleigh, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cranleigh, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Farnborough, Guildford, Leatherhead, Horsham and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Woking |
Internet | |
| Farnborough |
TV | |
| Aldershot |
TV | |
| Guildford |
TV | |
| Farnborough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Cranleigh, England
Latest outage, problems and issue reports in Cranleigh and nearby locations:
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laura
(@rileyscottl) reported
Over two hours on the phone to @virginmedia. Tech came out Friday, couldn’t fix, worst customer service from the ‘gentleman’ on the phone #virginmedia #workingfromhome #homeschooling Suggestions please! 😡
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Sophie Judge
(@judgarama) reported
@virginmedia This is actually just a bot chat, and not a human who can properly answer and resolve the issue. Can someone for heavens sake just properly contact us? This is awful customer service, I’m going to complain to OfCom of someone doesn’t contact me in the next 48 hours
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Ross Lee Moses
(@moses_ross) reported
@virginmedia A whole week with no internet whilst trying to work from home and the children attempting to access remote learning. All diagnostic tests completed and still no service. I expect this lack of service to be refunded to me and suggest you send me a new router 😡
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Caroline Short
(@CarolineJShort) reported
@virginmedia hello, I have a problem with my service but can't find a way to contact you on your website
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Mark Massiter
(@mtotheassy) reported
@virginmedia awful service. Broadband speed massively under supposed guaranteed speed. On hold over 2 hrs. Cut off twice. Impossible to work like this!
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Helen ⚫️ 🇪🇺
(@helmacrob) reported
@virginmedia Well our phone line is now down so we are not very happty
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
Complaint raised with @virginmedia on the 17th of December when my bill was produced (for more than double what it should be) and still haven’t heard anything yet they managed to take the incorrect payment. Shocking service.
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Conor Burns
(@ConorBurns67) reported
@virginmedia Does our superhub 3 need to be activated first? Never been used before until a few days ago.
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Julian Richards
(@julianofclapton) reported
@virginmedia I had fibre broadband plus home phone installed on Friday morning. Turned out the dongle adaptor for the phone was broken and the engineer didn't have another one. He told us to give you a ring. Of course that is impossible because you don't give a phone number.
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Matthew Wheatley
(@MatJW) reported
@virginmedia my Internet has been cutting out off and on all day (between 5 and 15 minutes each time, about 8 times in total). I'm in epping area. Are you aware of the issue and when will it be fixed?