Virgin Media outages and service status in Cranleigh, England

Problems in the last 24 hours in Cranleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cranleigh, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Guildford, Horsham, Farnborough, Dorking, Ashtead, Leatherhead, and Headley.

City	Problem Type	Report Time
Tadworth	TV	4 days ago
Guildford	Internet	9 days ago
Horsham	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cranleigh, England

Latest outage, problems and issue reports in Cranleigh and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 29 seconds ago from Farnborough, England

  @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

• 
  Paul Mackenzie Ross (@pmross) reported 3 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  rachel o'reilly (@rorpr) reported 7 minutes ago from Dorking, England

  Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

• 
  Paul Mackenzie Ross (@pmross) reported 7 minutes ago from Farnborough, England

  Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

• 
  Maria Olívia (@oliviadutervil) reported 13 minutes ago from Guildford, England

  @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

• 
  Maria Olívia (@oliviadutervil) reported 18 minutes ago from Guildford, England

  @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

• 
  Paul Mackenzie Ross (@pmross) reported 23 minutes ago from Farnborough, England

  @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

• 
  Julian Hull (@JulianHull) reported 24 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  Sue Crayden (@CraydenSue) reported 24 minutes ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  TGP (@terrygparrott) reported 31 minutes ago from Farnborough, England

  @virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

• 
  Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported 41 minutes ago from Leatherhead, England

  @virginmedia Better but seems to a be a daily issue over the last week or so

• 
  Najm Khan (@rohaaminho) reported 42 minutes ago from Farnborough, England

  @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

• 
  gary marshall556 (@GMarshall556) reported 43 minutes ago from Ashtead, England

  @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

• 
  Najm Khan (@rohaaminho) reported 43 minutes ago from Farnborough, England

  @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

• 
  Martin Jerrard (@MartinJerrard) reported 45 minutes ago from Farnborough, England

  @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

• 
  Najm Khan (@rohaaminho) reported 51 minutes ago from Farnborough, England

  Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

• 
  Max Hurst (@MAXLOTUS) reported 52 minutes ago from Guildford, England

  @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

• 
  Paul Mackenzie Ross (@pmross) reported 56 minutes ago from Farnborough, England

  @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

• 
  Prof Mark Whiteley (@MarkWhiteley) reported 56 minutes ago from Guildford, England

  @virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

• 
  Ge (@Georgiaknipe) reported 58 minutes ago from Broadbridge Heath, England

  @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  X Odus to Bluesky. (@PaulWatters2) reported 4 minutes ago

  @virginmedia are an absolute ******* awful company to try a deal with. Not a ******* clue about customer service. It's all about keeping you in contract. Bring back Telewest.

• 
  Jaime Dodd (@JDSuker) reported 5 minutes ago

  I was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!

• 
  KB (@kadenbatt) reported 6 minutes ago

  @virginmedia Internet issue in our area for over 24 hours now and absolutely nothing done to change it. Pay all that money a month for no reason just a scam

• 
  inthezone (@inthezoneuk) reported 7 minutes ago

  If you’re with Virgin Media and have had issues, I would leave them if you have the option. A company that treats its customers like this, doesn’t deserve customers. This starts from the top of Virgin media. Will @richardbranson allow his brand to be trashed like this? Or does he not care anymore?

• 
  Chris Newton (@chrisnewts) reported 15 minutes ago

  @virginmedia please help. I’m trying to reduce my mums package. She has Alzheimer’s disease. All she needs is a basic internet and phone . No tv. No Netflix. No TNT. For some reason every time I am offered a deal including all the things I do not need. Her bill is due to double

• 
  Dr Elaine Rust (@elainerust) reported 16 minutes ago

  @virginmedia despite your £28 million fine for preventing the switching process, I find you are doing this to me. So much for resolving the issues and reviewing your processes. You’ve cancelled my request TWICE. This has to stop. @Ofcom

• 
  Mehrdad Yousefi (@MY21_Oracle) reported 18 minutes ago

  Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.

• 
  davy patterson (@DavySdpatterson) reported 27 minutes ago

  @virginmedia ! Slap it up you ! #yeeeeeeo! #the worst stress and worry ever ! #never ever again 👎

• 
  IPTV France 🇫🇷 8k Premium Service (@zinzinmisri) reported 28 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: • 300,000+ live channels • 65,000+ VODs • PPV events 👌 • Netflix • 78,000+ movies

• 
  Graham Hill (@grahamhill1) reported 30 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky