Virgin Media outages and service status in Cranleigh, England

Problems in the last 24 hours in Cranleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cranleigh, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Guildford, Dorking, Tadworth, and Horsham.

City	Problem Type	Report Time
Farnborough	Internet	2 days ago
Guildford	TV	8 days ago
Guildford	Internet	9 days ago
Dorking	Internet	11 days ago
Guildford	TV	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cranleigh, England

Latest outage, problems and issue reports in Cranleigh and nearby locations:

• 
  rachel o'reilly (@rorpr) reported 22 seconds ago from Dorking, England

  Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

• 
  Kim Ronaldson (@rattyliveshere) reported 55 seconds ago from Guildford, England

  @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

• 
  Maria Olívia (@oliviadutervil) reported 10 minutes ago from Guildford, England

  @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

• 
  Martin Jerrard (@MartinJerrard) reported 13 minutes ago from Farnborough, England

  @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

• 
  Najm Khan (@rohaaminho) reported 14 minutes ago from Farnborough, England

  @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

• 
  Max Hurst (@MAXLOTUS) reported 19 minutes ago from Guildford, England

  @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

• 
  _jarl_ostensen (@psjarlo) reported 27 minutes ago from Guildford, England

  @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

• 
  Katie Girdler (@KGirdler) reported 30 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Craig Hannan (@CraigHannan4) reported 31 minutes ago from Tongham, England

  @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

• 
  Daniel Evans (@ChavdogEvans) reported 36 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  LewisJHulatt (@lewis_hulatt) reported 36 minutes ago from Guildford, England

  @virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.

• 
  Oliver Reid (@Eggybread18) reported 39 minutes ago from Ash, England

  @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

• 
  Paul Mackenzie Ross (@pmross) reported 40 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Alex Turton (@woodyturts) reported 41 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported 41 minutes ago from Leatherhead, England

  @virginmedia Better but seems to a be a daily issue over the last week or so

• 
  Paul Mackenzie Ross (@pmross) reported 48 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 50 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  Sue Crayden (@CraydenSue) reported 53 minutes ago from Leatherhead, England

  @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

• 
  Martin Jerrard (@MartinJerrard) reported 57 minutes ago from Farnborough, England

  @virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.

• 
  Maria Olívia (@oliviadutervil) reported 58 minutes ago from Guildford, England

  @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Swindon! (@swindon124759) reported 9 minutes ago

  @virginmedia when I press the red button to access sky sports plus I no longer receive an error message. Has my box been successfully updated to fix this issue and I should now expect no further issues from this incident? Thanks @Virgin

• 
  Paul Greenwood (@PaulGr1969) reported 10 minutes ago

  @virginmedia whoever got this text message saying dont unplug for 72 hours virgin media are telling everyone that they are fixing an issue you reported,I have reported anything I think these lot are up to something we all need to report virgin media

• 
  Chris4RAFC (@Chris4RAFC) reported 12 minutes ago

  @Smallworth_xx @virginmedia my son had the same problem but lucky he went to the Wycombe match on Saturday but tonight had to watch it via the sky sports app as he is with Virgin too, luckily I am with sky and could watch my team Saturday on the red button and i watched a game tonight and no issues

• 
  doozerlyn (@doozerlyn) reported 12 minutes ago

  @Ofcom.... Are Virgin Media in breach of contract for not supplying services as agreed, ie red button Sky Sports+? If so, are you going to do anything about it?? Can we cancel contract and or withhold payments?? If not, why not?

• 
  Bob (@PINPOINT69) reported 14 minutes ago

  @virginmedia @AlanBM91 I am getting bombarded with emails saying someone is trying to log in to my @virginmedia account every day from multiple locations, I have 2 factor authentication on so it can't happen but can't help feeling there has been some sort of breach?

• 
  Jon H (@JonHar1985) reported 18 minutes ago

  @virginmedia Haha there is zero point. I’ve got 2 complaints ongoing due to how crap you’ve become. Really love I’m ******* for like another 18 months. Absolute top tier service you bunch of jokers

• 
  Gary Adams (@GazzaAdams) reported 18 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Dan (@DanJeoryPhoto) reported 18 minutes ago

  Anyone else in the Chester, NW region having problems with their @virginmedia broadband service? Been down all morning #chestertweets

• 
  youwouldntknowme (@lazylazydude) reported 19 minutes ago

  @virginmedia Please stop calling me every day to offer “deals”. I cannot have made it any clearer that I’m not interested. I’m cancelling as soon as possible because your customer service is the worst. It’s borderline harassment

• 
  The other M&M (@UnkUser99) reported 19 minutes ago

  @paullewismoney You've clearly never tried to cancel Sky or Virgin Media