Virgin Media Outage Report in Cranleigh, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Cranleigh, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Leatherhead, Aldershot, Guildford, Farnborough, Godalming, Ashtead and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Leatherhead |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV | |
| Woking |
Internet | |
| Farnborough |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranleigh, England
Latest outage, problems and issue reports in Cranleigh and nearby locations:
-
LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
-
Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
-
gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
-
Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
-
TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
-
Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
-
Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
-
Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
-
Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
-
Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
-
GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Cal.
(@Cal_1996) reported
@virginmedia So when I asked what happens with my complaint I was told nothing, because there is nothing they can do for me
-
Ashley Sinclair
(@ashmsinclair) reported
@virginmedia Yes, but when I'm not receiving the services I am paying for due to repeated outages in my elderly mother's home, I'm not that delighted to pay £250 to stop receiving a service which YOU aren't delivering. You're not honouring the terms of our contract, why should I?
-
Anthony
(@anth9698miley) reported
@virginmedia I’ve been hung up on again. Currently on hold again. See photo. Could really do with some help. Supposed to have internet today but it’s been moved until after Christmas. Can anyone please help??? All I need is a dongle!!!
-
Gita
(@gitaindaaah) reported
@asabfb @virginmedia Hey we have the same problem
-
Jamessy
(@jamessy69) reported
@virginmedia Given the lack if success, I stupidly believed that the fact that an engineer had to come out 6 days later to fix the issue was a big clue that I had no service. Silly me...
-
Love, Luke
(@lukeisfantasy) reported
@asabfb @virginmedia well that's never going to happen
-
•ryan• 📌
(@pxnk_skxes) reported
@asabfb @virginmedia we switched from EE cause it was supposed to be better but it’s so much worse, bad wifi was better than no wifi
-
goonerray
(@goonerray67) reported
@virginmedia Your service is terrible,my WiFi has been playing up for months and I can’t get technical support,I will be leaving when my contract ends,to anyone considering getting Virgin don’t bother.
-
Cal.
(@Cal_1996) reported
@virginmedia They said the price had changed since I upgraded, but on the website it says it’s a ‘one month add one’ nothing to say they can charge me extra if I cancel it. I told them this isn’t in my contract and the ‘manager’ told me there’s nothing they can do
-
Simon Bradford
(@SiBradford) reported
@virginmedia No. Engineer was great. There’s an external cable problem. I’ve tried 6 more times to get through on the phone without luck. How am I supposed to discuss my contract??