Virgin Media Outage Report in Cranleigh, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cranleigh, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Kingswood, Guildford, Ashtead, Leatherhead, Aldershot, Farnborough, Woking and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Guildford |
Internet | |
| Guildford |
Internet | |
| Ashtead |
TV | |
| Leatherhead |
TV | |
| Aldershot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranleigh, England
Latest outage, problems and issue reports in Cranleigh and nearby locations:
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
.@virginmedia have given up trying to retain dissatisfied customers. Their staff can no longer fulfil their offer to waive the price increase for 6 months because "the system won't let me" #rogueAI Madness when customer retention is defeated by the programmers. Please fix this.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gilly
(@gillian_h_79) reported
@virginmedia A £55 price rise! She’s a 76 year old pensioner and didn’t ask for that change and cannot afford that change. And has recently been without a phone line, tv or broadband for 5 days due to the outage in BB3. This is the straw that has literally broken her.
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Adanan Khan
(@AdananKhan47) reported
@virginmedia This started on Thursday morning, at the time your service status page said there was an issue in my area and an engineer was working on it. Apparently it was resolved by 3pm on Thursday but my connection issues are still present.
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Jenb31
(@jabs673) reported
@virginmedia Splitter been replaced twice, engineer said hub is probably faulty but not replaced. When broadband goes, house phone goes down too. virgin can send engineer in five days. So no tv, broadband or phone. Resetting hub gives connection but drops out 20mins later.
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Peter Monaghan Esq
(@monaghanpj) reported
Does anyone in my network use a wireless broadband set up (4G/5G) to cover their home? Ideally upstairs/downstairs, TV, Hive, occasional Zoom etc, nothing too elaborate. If so who do you use and how is it going? Virgin Media are doing my head in, need to change rapidly.
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Adanan Khan
(@AdananKhan47) reported
@virginmedia I've called 10 times over the past 2 days and everyone I have spoken to has been pretty useless. One claimed the issues in my area are still being worked on and will not be resolved until 12pm on Monday, even though the public service status page states there are no issues
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anjor | anjor.eth
(@anjor_pl) reported
@virginmedia I still don't have service btw.
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Mike de S
(@Mike_de_S) reported
@virginmedia The issue isn’t the point, Yodel did turn up about 28 hours late; the point is being unable to access customer support for 4 hours. What’s causing this “unprecedented demand” for customer support?
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Mase
(@Mase_81) reported
@virginmedia yo VM, do you have an email address I can contact customer services with? Ta.
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Ryan Aspinall
(@IRyanofficial) reported
@virginmedia So because of virgins muck up we are left with nothing damage to our property and they are not gonna do anything for 2 weeks and we are paying for it well isn’t that just great think it’s time for a change of provider this is disgusting