Virgin Media

Virgin Media Outage Report in Cranleigh, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cranleigh, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cranleigh, Surrey, England 12/12/2024 12:35

December 12: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cranleigh, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Farnborough, Woking, Ashtead and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomAldershot E-mail
United KingdomGuildford TV
United KingdomGuildford Internet
United KingdomFarnborough Phone
United KingdomGuildford Internet
United KingdomFarnborough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cranleigh, England

Latest outage, problems and issue reports in Cranleigh and nearby locations:

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Flexford, England

    How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...

  • davidlumley05 David (@davidlumley05) reported from Banstead, England

    @virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Banstead, England

    @virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable

  • M_Coneley MissB (@M_Coneley) reported from Fernhurst, England

    @virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

  • stevemassart PHorV™ ☃️🎄🎁🎅🛷 (@stevemassart) reported from Banstead, England

    Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

  • Em__Charlotte Emily Redhead (@Em__Charlotte) reported from Cranleigh, England

    @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _chelsxoxo chels 🌷 (@_chelsxoxo) reported

    @virginmedia FIX YOURSELF

  • sttclaire help me to affiliate 😭 (@sttclaire) reported

    i do not pay £50 a month for wifi that helps me stream & work from home TO THEN NOT WORK. PLS SORT YA **** OUT @virginmedia #virginmedia

  • InDaFunkyHouse Jon B (@InDaFunkyHouse) reported

    @Jb_radley @virginmedia Bit of a silly tweet. They are moving phone lines to the fibre network and state of the internet goes down so do phone lines. How do people who need a landline for contact as vulnerable deal with this? I think that’s a big issue for them don’t you?

  • Michael03927674 Michael Kennedy (@Michael03927674) reported

    @virginmedia #SeeWhatYouCanDo in order to fix my ******* Internet!!!

  • lespommes lespommes (@lespommes) reported

    @virginmedia You’ve taken your website down so we can’t report. So no compensation. Very clever, huh? 🤔

  • jonesy1919L 👀 (@jonesy1919L) reported

    Imagine paying these new prices just for ****** virgin media to be down the most of the day #useless @virginmedia #virginmedia

  • RussellBr3 Russell Brooks (@RussellBr3) reported

    @virginmedia @macavanagh This simply is not good enough - you've just had the nerve to increase prices and yet you can't supply the basic service - refund for all affected customers

  • KatieDa58554833 Katie Davies (@KatieDa58554833) reported

    @virginmedia Will there be a reduction on people’s bills? Paying for a service that’s not provided

  • billyford_1 Billy Ford (@billyford_1) reported

    @rocksandstuff99 @StopItRawr @virginmedia There’s no point wasting your time calling the call centre. All they will tell you is it’s a national issue and they are working to fix it. No amount of troubleshooting you can do at home is going to help

  • biffins Simon Green (@biffins) reported

    @virginmedia Still down here. Can’t run status checks or anything.