Virgin Media Outage Report in Horsham, West Sussex, England
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The latest reports from users having issues in Horsham come from postal codes RH13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Balcombe, Redhill, Guildford, Dorking, Godalming, Horsham, Burgess Hill and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Guildford |
Wi-fi | |
| Dorking |
Internet | |
| Godalming |
Internet | |
| Horsham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Konstantinos Veves
(@k_veves) reported
@virginmedia All these, have already been done. I will not spend more of my time on this. Not been able to work, not having service 2-3 times per day, every day, is more than enough time lost and damage. As for your service checker why on earth should I care about it? Your problem. Fix it.
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Mark Mould
(@_MarkMould) reported
Brilliant service from @virginmedia today. Knowing that so many people are working from home it turns out when ringing them that planned works are taking place today meaning no broadband or TV until 3pm. Why couldn't you advise us beforehand? A little courtesy goes a long way.
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Dawid Gondek
(@dawidgon) reported
@virginmedia I talked to your agent 22/07 from 8:38am (UK time), who told me that it'd be sorted out. I've wasted around 6 hours of my time trying to simply terminate my contract. Just please go to my account (837915103), see complaint reference number: c_22072146, and sort it out.
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Rachael Donohoe
(@RachaelDonohoe6) reported
@virginmedia we’re having issues connecting to our wifi since we moved home. I’ve been on hold for 20 minutes and have received no response from your whatsapp service. Can someone please contact me
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Andy
(@perhapsAndy) reported
@virginmedia There's widespread issues across the whole region, I've already checked (you give the same response every time so those checks become habit). This is across the whole of Liverpool, when's it going to be fixed??
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DJ Unreal
(@DJ_Unreal) reported
@virginmedia Will do, if the engineer turns up this afternoon. Connection has been flapping since last Monday and it's seriously disruptive for working from home, but as always communicating with customers seems to be something your support team are incapable of doing!
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DILRAJ
(@dilrajsachdev) reported
Waiting for refund from @virgnmedia , more than 2 months since I asked and more 5 months since service disconnected. What you call who is not willing to refund money and only make excuse? And as always refuse to make complaint. #badcustomerservice #virginmedia @ofcom
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Debzy G♍️🇯🇲🏴🇬🇧
(@brummiedebz) reported
@virginmedia This feels like a kick in the teeth given that Broadband has gone down this morning….
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Conor
(@ConorA96_) reported
Virgin Media are a joke, had to work from home today due to an emergency and they reckon turning off the internet in the area at 9am is sound👍
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Matt
(@M4ttmc87) reported
@Dempz8 @gavreilly Its all f**king nonsense. Problem you have Gary is the likes of Gav here and the rest at Virgin media along with RTE is they dont ask any questions that require uncomfortable answers.