Virgin Media

Virgin Media Outage Report in Horsham, West Sussex, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Horsham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Horsham, West Sussex, England 02/27/2026 17:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Horsham, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Burgess Hill, Crawley, Guildford, Godalming, Balcombe and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomRedhill Wi-fi
United KingdomBurgess Hill Phone
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Phone
United KingdomCrawley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • vishalagga Vishal Aggarwal 🧢 (@vishalagga) reported from Crawley, England

    @virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be

  • BAAAAAAAAAAAAB Ben Barrett (@BAAAAAAAAAAAAB) reported from Crawley, England

    @virginmedia making isolation harder with poor/no Wi-Fi

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia No. The reference was not given to me. But the complaint was logged.

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I have complained... feedback or solving my problem has been none!!!!

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.

  • dyllan08 Glen Battams© (@dyllan08) reported from Burgess Hill, England

    @virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rwfc236 Howard Freeman (@rwfc236) reported

    @virginmedia yet again let down by Virgin. Why do I bother still can’t access my account put in the correct details doesn’t recognise try to reset but my own birthday and mother’s maiden name not recognised and the email does not work what is going on

  • PaulFountain2 paul (@PaulFountain2) reported

    @O2 when I try to login to Priority through Virgin Media it says there is a problem. I am unable to login?

  • DavidMcGuiness David McGuiness (@DavidMcGuiness) reported

    @virginmedia No, just had to reboot and wait 30 mins for it to settle down, happens about twice a week.

  • mrsverypicky Sue Reeve ♥️🧡💛💚💙💜🇪🇺🏳️‍🌈🕊️🕷️🇺🇦 (@mrsverypicky) reported

    @virginmedia Himself is checking again now, but nothing when he checked earlier when it first happened. No, nothing showing on there, or down detector.

  • vaishaks19 Vaishak Shaji (@vaishaks19) reported

    @virginmedia Aug 14th update Talked to Jazz from Customer service. Transferred call to Adhilan from Field support team. He confirmed the appointment on 16th by an in-house technician again 🥲. A REPEAT OF 11TH APPOINTMENT. Call transfered to Anathi of faults team. Not sure of what 2b done.

  • zil75 Liz Cannings (@zil75) reported

    @virginmedia I'm on phone now to a lady I'm explaining it she said she can't put me through directly to anyone at all .. so im hoping she can help me ? I told her about my tweets with yourself .

  • Glouc123 Andrée & Smudge (@Glouc123) reported

    @virginmedia I already asked 150 to do that . Third Engineer out this Year and in this heatwave I don’t need this poor service.

  • jasonh22 JasonH (@jasonh22) reported

    @virginmedia Hi, please can you help? Have Sky Sports thru VM but Sky app doesn't let me view? Thanks

  • LRC2610 Prince Giovanni🇬🇧🇬🇾 (@LRC2610) reported

    @virginmedia Improvement would mean better service, not being left with none at all. That’s the problem. It was perfectly fine before maintenance on Friday.

  • hughmckeachan Hugh McKeachan (@hughmckeachan) reported

    Anyone having problems getting through to @virginmedia ? I have been trying for ages today, can't speak with anyone; they are now using WhatsApp to resolve customer issues. They are the pits; avoid.