Virgin Media Outage Report in Horsham, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Crawley, Burgess Hill, Redhill and Lower Beeding.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Crawley |
Internet | |
| Burgess Hill |
Phone | |
| Redhill |
Phone | |
| Redhill |
Total Blackout | |
| Lower Beeding |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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bob plane 🇬🇧🏴🇺🇦
(@planey10) reported
from
Crawley, England
@virginmedia currently waiting half n hour to transfer to a agent from your complaints team !! Through your complete incompetence I have to waste my time your service is shocking
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
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Lisa 💜💜
(@Mrs_Spurs_1882) reported
from
Horley, England
@virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Danny Wootton
(@dannyb0y1969) reported
from
Crawley, England
@virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Geoff Low
(@iamnotthelotus) reported
from
Redhill, England
Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia we're getting really slow WiFi speeds on all Apple devices using the new Hub 3.0. Android devices are okay. It's just iPhones and iPads that are on a go slow. Any advice/tips to solve this?
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Stitch Music
(@StitchMusicGFI) reported
from
Crawley, England
@virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it
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sophie
(@sophieholmes_) reported
from
Horley, England
@virginmedia can you confirm what the issue is with wifi in the RH6 area please?
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Samuel Goddard
(@SamuelGoddard17) reported
from
Crawley, England
@zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve JG
(@SteveG1111968) reported
@virginmedia Hub 3. I see there is a newer hub. I have to say the service I’m getting is worse than dial up. My average speed when it is working is 30mb. I’m meant to be in 600mb.
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John McK
(@johnmck58) reported
@virginmedia Your engineer was here at 10 am this morning The engineer took photos of the problem and said he’d report to the correct department but he’d already done that on his first visit back in November and then he comes out again today to tell me the same thing you couldnt make it up
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oddfruit
(@oddfruit) reported
@virginmedia Well it’s not. All the website does is tell you to call and the number isn’t available after 6pm on Sunday. It needs changing as at the moment you are treating your customers with contempt and not providing the service we pay for. Less than 8 hours service in 36 hours. Rip off
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Control Solutions
(@Ipswichpests) reported
@virginmedia Its an on going issue your engineers cant seem to solve i have spoken to them before. And you outage message's are just annoying because they are just generic replys and dont relate to the issues. Thats the consequence of non human contact you really should phone your own system
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Mark Murphy
(@murphymark84) reported
@virginmedia is there a broadband outage in Monkstown/Glenageary area?
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carl scruton
(@screwy73) reported
@virginmedia 4 hours and counting ,bet if i was upgrading would of spoke to someone within 5minutes ,should just be a simple cancel button on website !!
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eltel
(@stetel77) reported
@virginmedia Tried that, ended up in the same switchboard with the same answer saying the systems down so the PAC didn't go through. Is this to do with PAYG ending soon? Does this affect sim only deals?
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BLUE HARVEST TOYS
(@BlueHarvesttoys) reported
@virginmedia 30mins onto your tech staff for them to put the phone down on me.
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Cuddly Curate
(@Julie69019314) reported
@virginmedia Issues until about 11 when you said it was fine now. Just an hour before your compensation kicks in. Funny that!! You have hung up on us. No help given. You are at fault. Now do something.
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Ben "New For 97" Baker
(@benbakerbooks) reported
@virginmedia Fourth go I recieved "no issues at [MY POSTCODE]"