Virgin Media Outage Report in Horsham, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Horsham come from postal codes RH13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Horsham, Guildford, Burgess Hill, Redhill, Crawley and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Guildford |
||
| Burgess Hill |
TV | |
| Guildford |
Internet | |
| Redhill |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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guangmei
(@guangmei) reported
@virginmedia An email was received that the first complaint had been resolved and closed. I was expecting a phone call from the supervisor and a resolution. The second was regarding the 1st complaint on why it was closed without discussion. So no wasn’t a duplicate complaint.
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Rico
(@riccardochapman) reported
@virginmedia Hi. I can't seem to get logged into My Virgin Media. Not recognising my logins or account details. Can you help?
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Daniel
(@suthers1991) reported
@virginmedia What is the complaints email address I’ve a very serious complaint the agents on the phone are useless and For the second time in a week they have cancelled my broadband
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia what a waste of time your agent Kath is not interested in helping all sge is interested in is getting the land line fixed it has not worked for 3 years not going to bother now Attrocious Customer Service I will be taking this further 23 years a Customer & can't help
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Matt
(@matthewdbooth) reported
@virginmedia business customer service is the *worst*. I would crawl naked over broken glass just to get to a self-service web interface. Please, please, please don't make me speak to another customer service rep 😭
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Gareth Woodcock
(@garethpwoodcock) reported
@virginmedia So gave my notice to terminate 2 weeks ago and you STILL haven't been in touch. You really don't like to communicate at Virgin do you !?
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Stacey Sarah
(@staceysarahxo) reported
@virginmedia No it doesn't, it just says that we've identified that there's an issue in your area and it will be fixed by 8:25pm. I'm now trying to log into your app it says I have an acc but when I try to reset the password it says the acc doesn't exist. How do you work that one out?
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Scott Robertson
(@Scotteboy75) reported
So is it common for @virginmedia to let new customers down by not having the external pre install work carried out prior to the main install day. Shocking service for a provider trying to make their mark in to a new area which is currently dominated by @SkyUK
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Des Collier ⭐⭐
(@Da8blue) reported
@virginmedia I'm waiting for a response from Customer Relation messaging team who will conveniently close at 5pm (41 minutes time) having sat online for most of my working day waiting for replies !!!! Shocking 😡🤬
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Nathanael Rouillard
(@ScienceOfDesign) reported
@virginmedia That sounds like that's not my problem. After being patronised and insulted, and your business decision not to let us self serve our service cancellations.