Virgin Media Outage Report in Horsham, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Horsham come from postal codes RH12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Guildford, Burgess Hill, Pulborough, Horsham, Crawley and Haywards Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Total Blackout | |
| Guildford |
Internet | |
| Burgess Hill |
Internet | |
| Pulborough |
Internet | |
| Redhill |
TV | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia I’ve been getting text and WhatsApp messages this morning. Currently waiting for someone to call me. I know you’re busy and prob short staff but this is ridiculous to wait over a week to just cancel.
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NC
(@NiallCurran9) reported
@caulmick How man @virginmedia presenters would you get for what @rte pay Tubridy? Darcy? Or Joe Duffy?? But yea it’s the licence fee being to low that’s the problem 🙄
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David Eyres
(@davideyres) reported
@virginmedia very very poor customer service being given out at the moment. Been waiting since 8am on the 10/2 for a response to my issue #virginmedia
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Lee Escott 🇬🇧
(@LeeJEscott) reported
@virginmedia I have tried to contact you several times, most recently on here you advised me to use your text messaging service, I’ve had no reply for many days now. You keep sending me emails to contact you, see the conundrum? At what point should I give up?
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠
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colredhill
(@colredhill) reported
@virginmedia No just a pack of lies Then an email this morning disclaiming any issues and asking me to phone again Rubbish service for three days
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Bally Singh
(@putasinghonit) reported
@virginmedia PLEASE can I just speak to a human? I’m done with you sending me texts to links or doing signal tests on my wifi. Let me talk to a human about my issues — I pay you enough for this service!!
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Vickie Mansell
(@vicky464) reported
@virginmedia We still have no broadband. The hub which was installed 6 days ago apparently is faulty. My husband is losing £350 today as he can’t without broadband. Despite being ill I have had to go into work as can’t afford to lose more money. Engineer tomorrow. May cancel contract
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Matthew Snow
(@snowmr77) reported
@virginmedia I’ve had 9 phone conversations with your team totalling nearly 3 hours of calls. They can’t provide an update on when it will be resolved. They keep saying there is no open issue to resolve because a technician came out. Technician couldn’t fix it.
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kelsey 🦦 🕸
(@noacfbaby) reported
@virginmedia can someone help me figure out why money was taken twice from my account????