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Virgin Media

Virgin Media Outage Report in Horsham, West Sussex, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Horsham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Horsham, England

The most recent Virgin Media outage reports came from the following cities: Maidenbower, Guildford, Crawley, Burgess Hill, and Balcombe.

CityProblem TypeReport Time
Maidenbower Wi-fi 3 days ago
Guildford Internet 6 days ago
Crawley TV 6 days ago
Crawley Wi-fi 12 days ago
Crawley Total Blackout 17 days ago
Crawley Internet 20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • BinaryWheels
    1Down5Up (@BinaryWheels) reported from Crawley, England

    Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.

  • Georgiaknipe
    Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • rattyliveshere
    Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • SianPrime
    Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • jettypaul71
    Jeff Webber (@jettypaul71) reported from Burgess Hill, England

    @virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??

  • dyllan08
    Glen Battams© (@dyllan08) reported from Burgess Hill, England

    @virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin

  • deanwoods
    Dean Woods (@deanwoods) reported from Horley, England

    Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵

  • danjsaunders
    Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

  • rorpr
    rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • Unhappyconsume1
    Service please (@Unhappyconsume1) reported from Crawley, England

    @virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months

  • rattyliveshere
    Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • Georgiaknipe
    Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • danjsaunders
    Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • rattyliveshere
    Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

  • BAAAAAAAAAAAAB
    Ben Barrett (@BAAAAAAAAAAAAB) reported from Crawley, England

    @virginmedia making isolation harder with poor/no Wi-Fi

  • SMLJacinto
    Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

  • MarkWhiteley
    Prof Mark Whiteley (@MarkWhiteley) reported from Guildford, England

    @virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

  • SMLJacinto
    Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I have complained... feedback or solving my problem has been none!!!!

  • jjjjxxx
    janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • vishalagga
    Vishal Aggarwal 🧢 (@vishalagga) reported from Crawley, England

    @virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • laurenlouisee
    Lauren (@laurenlouisee) reported

    @virginmedia Engineer didn’t turn up, spent 2.5hrs on hold to be told that engineer did (but we were in and have cctv and no call) - raised complaint and promised call before 9am today but no call. Very frustrated and out of pocket from having to hotspot and call charges.

  • VJ04450694
    V/J (@VJ04450694) reported

    @virginmedia Y dont u guys wait for 3 months i wont pay bill amd use service..??

  • wez_dunne
    Wesley Dunne (@wez_dunne) reported

    @virginmedia Hi yes we have but doesn’t work. Averaging 20mbs this morning but obviously not even close to what we’re paying for. This is clearly a broader capacity issue and not just my modem would you not agree?

  • StuartY19
    Stuart Young (@StuartY19) reported

    @virginmedia I want to cancel an order to join you guys, I can’t get logged into my account I have made. Can you cancel the order before this comes?

  • OdeanMarik
    A rodent by anyother name is just as squeak (@OdeanMarik) reported

    @virginmedia @raymondkasiban2 Here is an idea GET YOUR AGENTS TO DO THEIR JOB! STOP BLAMING CUSTOMERS! GE5 YOUR MANAGERS ON THE FLOORS AND GET THEM ACTUALLY DEALING WITH ISSUES. START HOLDING AGENTS ACCOUNTABLE FOR BAD SERVICE!

  • Postmanlondon
    Richard Meadowcroft (@Postmanlondon) reported

    @virginmedia It has proved impossible to contact any number to order a booster I believe it is a myth that you actually provide these you used to provide a great service what happened. Perhaps the only answer is leave as I am done with complaining as it has not working.

  • tonyhawken
    Anthony John Hawken (@tonyhawken) reported

    @virginmedia Internet has crashed for the third time this morning. Rang customer support. Only Got useless advice about checking out a certain website when I have no Internet. Rang fault status line - was not provided with any information. Finally had to reply to an SMS message.

  • JoaquiOliver
    Oliver Atom (@JoaquiOliver) reported

    @virginmedia seem unable to send an engineer, even when their products are not working BUT I AM STILL PAYING RIGHT?

  • Atomic_Dorset
    Tom McGuigan (@Atomic_Dorset) reported

    @virginmedia Do you have an email address for Virgin mobile complaints? Need to resolve non-service issues asap. @virginmedia

  • captainale_
    Ale de Capitani (@captainale_) reported

    It's 2 pm already? How the time flies when you waste your entire morning trying to access support through Virgin Media's failiure of customer service! 🙃