Virgin Media

Virgin Media Outage Report in Horsham, West Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Horsham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Horsham, West Sussex, England 09/27/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Horsham, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Crawley, Godalming, Haywards Heath, Redhill, Henfield, Burgess Hill and Horsham.

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City Problem Type Report Time
United KingdomGuildford Internet
United KingdomCrawley Internet
United KingdomGodalming Internet
United KingdomHaywards Heath Internet
United KingdomCrawley Internet
United KingdomRedhill Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔

  • wotawomandiary Claire (@wotawomandiary) reported from Crawley, England

    No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

  • wotawomandiary Claire (@wotawomandiary) reported from Crawley, England

    @virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days

  • hms1967 Harvey (@hms1967) reported from Crawley, England

    @virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

  • barriescott jake lucas (@barriescott) reported from Crawley, England

    @virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!

  • Robert_Groves69 Robert groves (@Robert_Groves69) reported from Crawley, England

    @virginmedia no service again sort it out virgin, #useless #nohelpinsight

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nicodsmit Nico Daniel Smit (@nicodsmit) reported

    @virginmedia @virginmedia terrible customer service! Stay away. @virginmedia is good #takingyourmoney or #upselling your contract and then 4get about you. I have been without service since 9 DEC 2021. One lie after the next. Keep billing me. NO HELP!!!!!

  • Sau59g79 heart of the matter (@Sau59g79) reported

    @virginmedia The only option that offered was for me to setup another contract with Virgin that would allow them to issue a PAC number for my original mobile number. I have to wait for the SIM to arrive before this can be done, so God only knows when I will have my number working again

  • AshRobinson Ash Robinson (@AshRobinson) reported

    @virginmedia Think writing will be quicker. Now on my 5th call and text/WhatsApp have stopped responding since yesterday. Awful. @richardbranson needs to invest a bit more into customer services and decent phone systems

  • DaveOfMan Dave (@DaveOfMan) reported

    @OffMyNoodles @virginmedia Cancel your direct debit, they'll call you back before you get through to them.

  • Jessica12351588 Jessica McRae (@Jessica12351588) reported

    @virginmedia I can connect to my Wi-Fi but it says no Internet connection? I don’t own the Wi-Fi my relative does I’ve unplugged and plugged it back in nothing is working? Is there an issue on your side at all? Many thanks

  • LornaCWells Lorna Wells (@LornaCWells) reported

    @virginmedia trying to cancel our account and port our landline number, what a surprise, no staff to help. Guess I'll just cancel the direct debit now then!

  • the_millinery TheMarvellousMrsDMillinery (@the_millinery) reported

    @virginmedia terrible service. Wait half an hour to get through, half way through conversation your operator cut me off and didn’t bother to phone back. Try to get through on phone another 20 mins, no answer. Go to website , no one available to chat on line. Unreliable broadband

  • philbeck1970 Phil Beckett (@philbeck1970) reported

    @virginmedia Complaint initiated on 22nd December 2021, you’ve admitted verbally, email and web chat of your error, but still failing to apply the credit and compensation promised!

  • HardmanHill Hardman and Hill (@HardmanHill) reported

    @virginmedia What a pathetic non existent customer service. These are the worst idiots I’ve ever had the misfortune to have had to use. Problem solved no. **** **** ****

  • PollockMarrazzo Clive (@PollockMarrazzo) reported

    @VAS6323 Heard this said so many times. Theres obviously a real problem. @virginmedia