Virgin Media Outage Report in Horsham, West Sussex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Redhill, Guildford and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Burgess Hill |
Total Blackout | |
| Redhill |
Wi-fi | |
| Guildford |
Wi-fi | |
| Guildford |
Wi-fi | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Emily Redhead
(@Em__Charlotte) reported
from
Cranleigh, England
@virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah
(@aitchkaydee) reported
@virginmedia Now unable to submit my (second, as my previous one has been ignored) complaint as "something went wrong". Moving house should not cause such a billing hassle. Please advise what to do next.
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Wes Marsh
(@Xeonian) reported
.@virginmedia are now claiming that the network outage is resolved, but my home network is still down, and their advice is to restart the router. Given that I'm away from home, I'm hoping they just jumped the gun on the status update and it'll still recover automatically in time
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Kathleen Jolley
(@kathnalan) reported
@virginmedia So I have to sign into virgin,find the forum,see if other members of the community have the same problem & a solution & if not get back to you?Not good enough.I have already spent months communicating with Virgin who I pay for a service! I formally request a call from a manager
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Ray Blackman
(@Shoeray) reported
@virginmedia Came replaced faulty overheating router very nice professional efficient service very happy
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LucyyJaynee
(@LucyyJayne95) reported
@virginmedia WiFi is a okay atm but come 10pm this evening it will be non existent. Not acceptable that this is the 5th Day and the issue is still not resolved!! 😡😡
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murph
(@murphtothesky) reported
@virginmedia Jokes on you as I am in what OASIS once called the sunshiiinnneeeeee But anyway, nah no issues... Just the weird thing where you press play and it skips back a bit... It was a joke tweet which has backfired now because of your concern. Still, this has been fun.
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Jacqueline McKendry
(@JACQUEL62062307) reported
@virginmedia And please do not again ask I call the pre install team as they are an absolute joke. I want this issue resolved today as this has been going on since Friday.
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Lizzie Rynne 💙
(@_MMaritima) reported
Oh dear @virginmedia . Pay you for super fast broadband and yet today I cannot stream even non HD videos. Seemingly I don't have enough bandwidth which is ridiculous. I get totally pissed off with your flaky service. EH6.
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Kathleen Jolley
(@kathnalan) reported
@virginmedia I have been ringing both number above for months now and they send you round in circles & don’t solve the problem…hence the frustrating tweet!
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Jeeshan A
(@jeenola) reported
@virginmedia Says there's no known issues, are you able to DM me and I can give you further information please