Virgin Media Outage Report in Horsham, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Godalming, Redhill, Balcombe, Guildford, Horsham and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
TV | |
| Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
TV | |
| Godalming |
Internet | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Ken - AKA Peps Jacket. 🐝💙
(@david_kennerley) reported
@virginmedia I appreciate what you say re rising costs but wonder how you can justify an increase half way into the contract of a very loyal customer who negotiated the price at the outset. Regards David Kennerley AC No 538138302.
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Tomos Woolley
(@TomosWoolley) reported
@virginmedia You know that's a pretty ****** response. And a lot of issues around networks are often software based. I might advise not to insinuate that people are too stupid to understand. Maybe diagrams and crayons for them to colour in is more the level you believe people are at
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Dave Cross
(@davorg) reported
We're in the middle of a cost of living crisis. Inflation is running at about 11%. But that's not enough for @virginmedia who think they're justified in putting my monthly fees up by 25% :-) Just waiting for a reply on their WhatsApp so I can negotiate that down or cancel.
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heather greening
(@heathergreenin3) reported
@virginmedia been on the phone with you over 2 hours. Been due refunds for over a year with promises every call I'll get it back and no luck. Ridiculous service and really need a call back from the UK retention team now as I've had no luck through the other offices. Ready to canx
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Javier Altman
(@javieraltman) reported
@virginmedia Absolutely useless help, mate. I'm trying to get WiFi Pods - what good is a wired test going to do me? At least take a moment and read the issue.
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brimep
(@brimep1) reported
@virginmedia No complaint raised but maybe I’ll have to. First call they said fraud team would call in 3/4 days. Second call (last wed) I had to give all details again despite having a case #, then they said they’d call within 48 hours. Why give a time frame?
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Jodie Shaw
(@JodieSh73490344) reported
@virginmedia my internet is extremely slow . You have been out before to boost this but nothing has changed!
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Gavin Mushing
(@GavlarMushing) reported
@virginmedia Let’s stop you there. I’ve been monitoring this since the 15th when our upgrade come through. How about Virgin tells me what the issues in the area are….. and the likelihood of them being fixed.
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia Really poor. I provided my name and mobile number to the call handler in case we got cut off. It should be her calling me back, not the other way round. Yet more hassle and upset for the ‘customer’.
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Victoria Torrance
(@mrstoritorres) reported
@virginmedia I’ve now been chatting to Christopher via WhatsApp for 6 hours on & off with no resolution to offering a decent package at a decent price! Sort it out. 14 years a customer. Rotten deals to retain!