Virgin Media Outage Report in Farnham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Crowthorne, Camberley, Woking, Farnborough, Fleet, Guildford, Godalming and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
TV | |
| Crowthorne |
Total Blackout | |
| Camberley |
Internet | |
| Aldershot |
||
| Woking |
Total Blackout | |
| Farnborough |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia sort your WiFi out it’s crap on off all day
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia It’s been awful all day
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Harrison
(@susanhconsult) reported
@virginmedia Yes we check the status page regularly. For more than a week it has said there are network issues."This issue is caused by interference on our network impacting multiple customers in your area." When can I expect a resolution?
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Josie Hynes
(@PEFJosie) reported
@virginmedia I have just received a scam phone call about internet issues, the number they rang from is a @SalfordUni number: 0161 295 2487.
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Carolyna
(@Carolyna_S) reported
@virginmedia I have just got off the phone and was advised to keep my WiFi switched off my smart TV as a solution to the connection issues. I just had my connection drop three times In a 30min zoom call this morning, I had two engineers out I’ve had a new modem and nothing has fixed it
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john ellis
(@jellis1980uk) reported
@virginmedia can I get help about the status of my upgrade please it was due Monday 16th. I've heard nothing since the initial confirmation email
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Be Great.
(@AnthonyLyrics) reported
@virginmedia How will I know ‘if’ the criteria hits and when will I be compensated? Because I’m expecting a swift resolution to this after all this stress and disruption
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DominicDarko
(@DominicDarko17) reported
@RomanShortall I've never had one, I refuse to get one. I don't use cable tv, my contract is with virgin Media, Netflix etc, RTE should be pay per view, or it shut down
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nicos georgiou
(@nick1geo) reported
@ediz1975 @virginmedia They are bad !!! Always issues with them
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Victoria Kelly
(@VixKelly) reported
@virginmedia Est. fix is 4pm (most of the working day without) but this happens for several hours each day. What is the issue in the area? I'm not getting any answers anywhere other than 'a fault'. I just need to know if this is going to keep happening. If so I will need to leave Virgin.
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Sean Mellows
(@sean_mellows) reported
How do you get help from virgin media charging for 2 Sims I have never had .Can not get to talk to anyone very frustrating
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iamscorchy
(@iamscorchy) reported
@virginmedia its crazy how bad virgin media has been the last couple of weeks having nothing but connection issues how am i meant to get anything done!