Virgin Media Outage Report in Farnham, Surrey, England

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Farnham, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Camberley, Farnborough, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Guildford	Internet	4 days ago
Camberley	Internet	14 days ago
Guildford	Phone	19 days ago
Camberley	E-mail	21 days ago
Guildford	Internet	27 days ago
Farnborough	Wi-fi	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

• 
  DimiD (@DimiD35089880) reported 45 seconds ago from Camberley, England

  @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

• 
  Marti Jerrard - K74 (@K74Marti) reported 4 minutes ago from Farnborough, England

  Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

• 
  CM40 (@CM40UK) reported 9 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Thom Gibbons (@TheBadgerG) reported 17 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

• 
  Marti Jerrard - K74 (@K74Marti) reported 19 minutes ago from Farnborough, England

  @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

• 
  Craig Hannan (@CraigHannan4) reported 21 minutes ago from Ash, England

  Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

• 
  gonzo (@pears0) reported 21 minutes ago from Camberley, England

  @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

• 
  CM40 (@CM40UK) reported 24 minutes ago from Blackwater, England

  @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

• 
  DimiD (@DimiD35089880) reported 26 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Paul Riddell (@shombell) reported 27 minutes ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  CM40 (@CM40UK) reported 27 minutes ago from Blackwater, England

  @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

• 
  DimiD (@DimiD35089880) reported 28 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  Wendy Earle (@wearliegig) reported 29 minutes ago from Guildford, England

  @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

• 
  DimiD (@DimiD35089880) reported 34 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  CM40 (@CM40UK) reported 34 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  CM40 (@CM40UK) reported 39 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Nick Batch (@WashedBatch) reported 45 minutes ago from Guildford, England

  Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

• 
  Daniel Evans (@ChavdogEvans) reported 50 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  Rob McEwan (@robmcewan1966) reported 57 minutes ago from Finchampstead, England

  @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

• 
  gonzo (@pears0) reported 60 minutes ago from Camberley, England

  @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Hudson (@DR_ADH) reported 6 minutes ago

  @virginmedia OK thanks. They have had issues with the service and are fed up and want to leave, but my dad has forgotten his 'security question' and says he thus gets blocked on the phone. Note its not his online password. Can you advise? thanks

• 
  Maverick_1969 (@Maverick_1969a) reported 6 minutes ago

  @virginmedia I still have the same issue. The box is ina. Continual loop trying to reboot. Looks as if I need a new box. I have tried calling your customer services 4 times and every time I get cut off without speaking to someone. The service is a disgrace I need to speak to someone

• 
  Jess (@jhavfc) reported 6 minutes ago

  So ******* fed up with Virgin Media. Can't wait to **** them off this week and never deal with them ever again.

• 
  David Harcus (@harcus_david) reported 7 minutes ago

  @O2 No point in sending a PM as this is just so it looks like O2 is listening when in reality you are not. £1,500 ex VAT to alter a contract. O2 the company that does not support small businesses will be changing providers to @vmbusiness

• 
  John (@JohnHutchinson) reported 8 minutes ago

  @virginmedia Should I be receiving a call from the complaints team?! Or will I have to lodge a complaint against the team that, erm, deal with complaints?! Seems such a Mickey Mouse operation. Why have standards slipped so low? #virginmedia

• 
  Taxi Dan Fomerly Dan837 (@dannyt9007) reported 9 minutes ago

  @StewartPinner1 @virginmedia Choose the option to add something to your package you get through straight away then tell them you won’t to cancel then they will transfer you mate

• 
  Nyree Trimbel (@nyreehood) reported 10 minutes ago

  @virginmedia I've waited in all afternoon with a baby and toddler (imagine how fun that is) for our engineer visit which was supposed to be between 12-4 no one has turned up. Can you help asap please? We have no internet and need to work

• 
  Noob (@farook112) reported 13 minutes ago

  @virginmedia yeah & for the second time someone is coming out to "sort the issue." meanwhile I'm paying for something I'm not getting.

• 
  Tommy McFarlane (@Tweet_Tom81) reported 13 minutes ago

  @virginmedia 0345 454 1111. My expiry of my Contract is coming up and looking to see what the best deal available is to remain a customer, but can't even price match with Sky TV. So just looking to speak to someone else to confirm this is definitely the best you can offer before I switch Thx

• 
  Muz (@Muz1987) reported 15 minutes ago

  @virginmedia @sainsburys @virginmedia we are moving house and would like to leave your overpriced service. When we call it’d be great if you didn’t: (1) keep asking us for our new postcode; (2) pass us around different department when we don’t give you this; and (3) eventually hang up on us.