Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 03/13/2026 12:20

March 13: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Farnborough, Woking, Fleet, Aldershot and Godalming.

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City Problem Type Report Time
United KingdomCamberley E-mail
United KingdomGuildford Internet
United KingdomFarnborough Wi-fi
United KingdomWoking Internet
United KingdomCamberley Total Blackout
United KingdomCamberley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • TheBadgerG Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Tongham, England

    @virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • robmcewan1966 Rob McEwan (@robmcewan1966) reported from Finchampstead, England

    @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • markinhants Mark in Hants 🇪🇺 🇬🇧 🇺🇦 (@markinhants) reported from Aldershot, England

    @virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone

  • shombell Paul Riddell (@shombell) reported from Ash, England

    @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia service down in GU14?

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mr_XYY XYY (@Mr_XYY) reported

    @virginmedia can you please clarify is there a cooling off period, as my mother is currently in hospital and looks unlikely to return home? If not how much will I have pay if I cancel within next few weeks when I know for sure, it’s just the phone that she now has ? @Ofcom

  • dom_taylor123 Dom (@dom_taylor123) reported

    @virginmedia It doesn't help. I've still had 0 response from this text service. Cant watch TV without it buffering the speeds are that slow

  • __iPanda13x †Richie (@__iPanda13x) reported

    @AdamOxley_ @virginmedia @AskPS_UK A 8gb game said 99+ hours to download, I honestly don’t think it’s my service provider I think it’s a fault on playstations end

  • MasterQAnoG DoitQ (@MasterQAnoG) reported

    @virginmedia OK so as I said it is I was not holding much hope. It is back to the same shut down and restart every 15mins. Loss of signal whatever u want to call it. WHAT AM I MEANT TO DO. THIS IS INTO 2 MONTHS NOW @virginmedia

  • womblingfree1 Caroline Bailey (@womblingfree1) reported

    @virginmedia elderly parents with faulty landline...trying to 2 hours to speak to an engineer as their emergency call system won't work without it...not really worth £80 a month is it?

  • holliwotsits PH (@holliwotsits) reported

    @virginmedia Hung up after 35 minutes waiting, we are not getting the service we pay for in fact we are using our mobile phones as hotpots using our data at additional cost

  • VishP19 Vish (@VishP19) reported from Ilford, England

    @virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!

  • BhavikrShah Bhavik Shah (@BhavikrShah) reported

    @virginmedia - have a complaint open since 6th Nov around internet issues and there has been no resolution.. been on chat for the past 4 hours and every time when nothing happens the rep says his/her shift is over and moves me back to the queue to wait again for hours.. pathetic

  • AbiHarrisx Abi Harris (@AbiHarrisx) reported

    @virginmedia I am trying to sort my tv package and no one can help me! I have been on the phone for days and yet I’m getting no where. I’m finally through to someone now but odds on I won’t get any where.

  • MRR666_ . (@MRR666_) reported

    @virginmedia I tried to call was on hold for hours still nothing. You never answer and eventually you hang up.