Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 12/15/2025 10:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Fleet, Aldershot, Farnborough, Godalming, Camberley, Woking and Crowthorne.

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City Problem Type Report Time
United KingdomGuildford Wi-fi
United KingdomFleet Total Blackout
United KingdomAldershot Internet
United KingdomFarnborough TV
United KingdomGodalming Internet
United KingdomCamberley Internet

Community Discussion

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • hoarp001 Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

  • vserafino19 Vito Serafino (@vserafino19) reported from Farnborough, England

    @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • ChavdogEvans Daniel Evans (@ChavdogEvans) reported from Farnborough, England

    @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

  • EssarrMason stevemason (@EssarrMason) reported from Aldershot, England

    @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

  • callum_penny Callum Penny (@callum_penny) reported from Fleet, England

    @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • wearliegig Wendy Earle (@wearliegig) reported from Guildford, England

    @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hedd91 Hedd-Wyn Jones (@Hedd91) reported

    @virginmedia Hi, yes we have spoken to them about 15 times on the phone and 3 times on the messaging service. All have said that it will be sorted by your next bill but it's always incorrect. We have been overcharged by about £300 since February. This isn't good enough.

  • RobinJRance RobinJRance (@RobinJRance) reported

    @virginmedia I agreed to add a landline phone line, even though I don't have a home phone,as it was cheaper than current monthly bill. Last Monday the landline number was issued & at the same time I lost broadband connection. Causation or correlation? Over a week & still no resolution.

  • TheIainAnderson Stin (@TheIainAnderson) reported

    @virginmedia To fix my broadband it’s not connecting. Clearly a router problem but the agent wasn’t listening to me . Really not happy about being lied too just to get me off the call

  • Avengerius Anthony (@Avengerius) reported

    Hey @virginmedia the router is offline but your service status site suggests everything is fine. What's up here then? Checked all the cables, turned everything off and on again, still sat with the hub 3 flashing green.

  • derrylad100 Derrylad (@derrylad100) reported

    @virginmedia I tried ringing 150 to cancel my services and was cut off. Sat 25th June. Used the chat and did the security checks to be asked to continue on WhatApp... its now day 4 and still no further forward. What the hell is going on Virginmendia?

  • UpNorthFreedom Jonny (@UpNorthFreedom) reported

    @virginmedia I have tried everything. Still getting very bad/no signal most of the day. Haven't had any help from virgin customer services who eventually told me I had to call them from another phone in order to test this phone, or they wouldn't help me.

  • Gary4W Gary (@Gary4W) reported

    @virginmedia having Virgin Mobile service issues in London EC2A for about 1 hour. 5 bars, 4g but speed tests fail to connect to internet. #virginmobile

  • tjack_87 Tommy Jack (@tjack_87) reported

    @virginmedia hi. I couldn’t see an option to DM you, but I’m looking to cancel, and waiting on the phone for over an hour so far. Is there an alternative way to tell you?

  • thedavidgraham David Graham (@thedavidgraham) reported

    @virginmedia So what will the result of being mistreated by three of your employees be? Will you get more staff to ensure they can work to the best of their capabilities? Re-training? It’s been a very poor experience.

  • whyNoTvandNoNet why-no-tv-nd-no-net (@whyNoTvandNoNet) reported

    @NadineDorries @DCMS Get the poor customer service that Virgin Mobile have & most online streaming services fixed. So are Virgin Media now going to be offering its lowest price tarrif for all benefits instead of just uc .