Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Woking, Aldershot, Guildford, Fleet, Crowthorne, Camberley and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Phone | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia It’s been awful all day
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I pay nearly £100 a month for a dreadful service overall is that fair
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
@virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Walton
(@ClaireW58747855) reported
@virginmedia @virginmedia No I’m not. This is awful service. Still no one has called me from my official complaint…it’s like @virginmedia just ignore their customers! I am now left wishing I went elsewhere for my internet.
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Sally 💛 #CovidInquiryNow #FBPE #FBPPR #GTTO
(@SecondSopSal) reported
@virginmedia The customer relations team has WhatsApped me this morning. But I am angry that I am expected to justify my decision and that the process takes so long while I wait to be messaged back. A less assertive customer would feel very daunted.
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Carys Barton 💙🫀#TheFword #Freedomfromfailure
(@CarysBarton) reported
Does anyone have a direct number for customer services at virgin media please ? I have several issues and the 0345 number just cuts me off . I need to speak to an actual person ! I’m losing the will !!!! @virginmedia
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R Bamber
(@RABAMBER) reported
@virginmedia when do you intend to have intelligent WiFi again? You website has been saying you aren’t taking registrations after being “blown away” by demand for over a year now. Pretty sure going to BT I wouldn’t have this issue
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Sonic/Pro Gamer 1911
(@protweetyt) reported
@Mia_Cluer @ParamountPlusUK @virginmedia Guessing it’s just for Sky Customer with a Sky Cinema Subscription.
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Andrew Irving
(@ChronopolisFell) reported
@SimonWendholt @virginmedia Exactly, 'please only call if you need to' who has that as a headline on their contact page?!?' No phone line as well for over 2 months, being told absolute garbage via customer support call after call. Engineer comes 'yeh, everything's fine you just needed activating remotely'
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Mazgeandco
(@mazgeandco) reported
@virginmedia It seems you have misunderstood and think that it is appropriate to direct customer to read and find a solution to your issue ourselves? You are failing to provide reliable service that we are paying for, we got in touch with your team numerous times now and you have not fixed it
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Emily or Emilie
(@emily_or_emilie) reported
@virginmedia upgraded to 200mbps but no Wi-Fi no longer works upstairs in my house?! #help
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paulhooker
(@paulhooker4) reported
@virginmedia hi there this is getting really stupid now the tv and broadband is still keeps going on and off the service is getting worse and having been with you for 25 + and it’s not even 8am was happening yesterday with bearly any help or info in the nw5 area
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Reece Moore
(@reecemoore613) reported
@virginmedia To try and renew my contract, spent 3 hours on your online chat, only to be sold something that didn’t exist and have the cost changed on us last minute so try and call and you hang up, so now trying to get hold to leave