Virgin Media Outage Report in Farnham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Farnborough, Fleet, Aldershot, Godalming and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Camberley |
Internet | |
| Farnborough |
||
| Fleet |
TV | |
| Aldershot |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Biddle📝
(@DanBiddle) reported
@mrsimonwaldron @virginmedia Yeah - the hub's been ok for a couple of years, but recently (kids off school) its signal has been tragic.
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James
(@jamsum007) reported
@virginmedia I was being transferred to customer relations to take a look. With all due respect I will not relive the whole experience again now. If you would like to restore any faith get someone to look at a chat that started with Terri the triage at 9:07am and went to Shailani at 9:33am
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Neil Moore
(@icthead) reported
@virginmedia Why are you so unwilling to respond to my problem. I don't need a forum, I just need an engineer to sort out my noiosy line. Shouldn't be that difficult. You yourselves have phoned me up (to try and sell me something) then hung up because of the poor line quality. A clue surely?
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Iain Thomson
(@ithomso) reported
@virginmedia this applies to you and other companies. Using "covid has closed our call centres" is no longer an excuse for stupid wait times when we've been like this for 9 months.
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Ben Dawson
(@awesomedawson1_) reported
Please if you are considering signing up to @virginmedia take my advice do not. Piss poor service and even poorer customer service. Thankfully we can cancel our contract due to a price increase!
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James
(@jamsum007) reported
@virginmedia I thought as much. You can, if as a company your wanted to, but as a process you have decided not to. MH show some real customer service. Don't stick to a process that is not customer centric. Go on impress me...
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Wirgin Nedia
(@X49841880) reported
@amitrnout @virginmedia Absolutely. This is exactly what you’re expected to do. Remember, in the eyes of #virginmedia and @libertyglobal you are a #slave and not a customer. This is why customer service is nonexistent there, slaves aren’t allowed to complain or expect anything. You earn it, they take it
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James
(@jamsum007) reported
@virginmedia Stop me contacting Rachael Barrass and raising a complaint that will cost Virgin more than you doing the right thing.
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Ali San 🪐
(@TheSanPlanet) reported
@virginmedia the customer service has been abhorrent to say the least, let alone how difficult it is to chase up on appointments. Nothing shows up on the app even though its logged on the system that its meant for 8am-1pm. Is there anything that you can do bc your phone lines are unacceptable
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Marina Thompson
(@mincha2010) reported
@virginmedia Hurrah , spoke to a lovely person, 5 mins issues sorted. The generic email so poorly written with incorrect info caused all the problems. Suggestion, review your emails.....they are causing a lot of your call volume!