Virgin Media Outage in Farnham, Surrey, England

@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

@virginmedia Has everything gone down in Fleet? GU51

@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!

@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?

@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!

@virginmedia Pitifully poor, would never recommend them to a business

@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone

got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣

@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you

I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!

@virginmedia Still no don’t phone call back after being promised someone would phone me back Monday. Worst customer service ever. Still got an iPhone 11 sat at home I don’t want and they don’t know why they’ve returned it to me

@virginmedia Yeah exactly what I said poor customer service , none of you work as a team

@virginmedia your customer service is woeful ! My 87yr old mother is having a nightmare getting through to you. Wasted so much time on hold today current call now at 22 minutes waiting

@virginmedia All sorted now. Your customer sedvice is terrible. 2 weeks for a response is not acceptable

@virginmedia poor service, poor quality, shite company!! Continuously breaking down!!! I’m sick of it!!!!

@virginmedia @GripeO_Feed been with virgin media for a good many years, and their customer service has never been good. From trying to get through, to someone in a position to help. Will be extremely happy to end my contract with this incompetent bunch.

@virginmedia @jamie_miles97 Hi I’ve evening paying extra to my mobile company to get 4G data for hotspot during the 1.5 week when Virginmedia is down - would there be a way of compensation?

@virginmedia Your faults department is saying there is a new major outage in the W14 area due to faulty connections. They say it will not be fixed until at least 10 pm this evening. I am not a happy bunny!

@virginmedia What a useless "customer service" you have. I have been trying to get in touch re cancelling my contract. Polite but ineffectual person on the messenger side and stuck in a loop on the customer service number.

When @virginmedia is so intermittent it's unusable, then @ThreeUK does network maintenance that takes away the mobile back-up. A frustrating WFH week