Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 12/09/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Guildford, Farnborough, Woking, Aldershot, Fleet, Crowthorne and Godalming.

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City Problem Type Report Time
United KingdomCamberley Internet
United KingdomGuildford E-mail
United KingdomGuildford Internet
United KingdomFarnborough Phone
United KingdomWoking Internet
United KingdomAldershot Internet

Community Discussion

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • Noice113 Noice1 (@Noice113) reported from Finchampstead, England

    @virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

  • basicbloke2012 Basic Bloke (@basicbloke2012) reported from Yateley, England

    @virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone

  • RJHOTCHEF Ryan Wilson (@RJHOTCHEF) reported from Fleet, England

    @AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • MrCamm Paul Camm (@MrCamm) reported from Aldershot, England

    @virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner

  • spice1971 Graeme Spice (@spice1971) reported from Yateley, England

    @virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I pay nearly £100 a month for a dreadful service overall is that fair

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.

  • lewis_hulatt LewisJHulatt (@lewis_hulatt) reported from Guildford, England

    @virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @richardbranson hello Mr Branson, after several years of poor service from virgin media U.K., I’m going to cancel my services, it’s come to the point it’s an utter nonsense service ripping people off! Sorry I had to tweet you

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia They are not much help , I’ll look around first see if there are better deals

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I find I highly frustrating you do everything to dissuade anyone from getting sense to complaints and issues with your service as well as customer services

  • GaryMur52215667 Gary Murphy (@GaryMur52215667) reported from Farnham, England

    @virginmedia I had an appointment on the 28th 1-6 no one turned up only to be told it was done on the 18th, they never even had the Courtesy to let me know

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks

  • andrea_crosby All About Hair (@andrea_crosby) reported from Farnham, England

    @virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aliheth1809 Alison Hetherington (@aliheth1809) reported

    @virginmedia Terrible wifi connection and diabolical customer service. I'm looking into moving away to BT

  • KING65441395 KING (@KING65441395) reported

    @virginmedia I have just told you it’s say sign in failed ON ALL DEVICES I CAN LOG INTO IT SO WHAT IS NEXT IV RESET PASSWORD UNINSTALLED THE APP DID IT ALL WHAT NOW ????

  • latnl8rzdude1 John (@latnl8rzdude1) reported

    @virginmedia Pointless automated service that just bounces a router. What is required is an engineer to open up the cabinet in the street and test/replace/repair my line. This has been going on for two months now at £50 a month. I'm going to ha e to go to another provider

  • ashmoreau Ash Moreau (@ashmoreau) reported

    @virginmedia Any chance of you not putting the phone down on me 3 times when trying to get through to your customer service department? Can somebody contact me please.

  • piperdelux Pete Aylett (@piperdelux) reported

    @virginmedia I've tried, countless times. Just get told you're too busy. Had a 3 hour text chat with one of your people too, only to be told after said 3 hours that he wasn't able to deal with my request. You consistently offer THE worst customer service I've ever experienced.

  • vanessa_mcgirr Vanessa McGirr (@vanessa_mcgirr) reported

    @virginmedia Really bad how you treat loyal existing customers and the broadband speed isn't actually reaching m100 as I've had it tested ...so basically paying way over the odds for basic broadband .....I'm not very happy.

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    @virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...

  • latnl8rzdude1 John (@latnl8rzdude1) reported

    @virginmedia I can't because I cant.reset the pw as it asked for the date and amount of last bill then tells me this is incorrect. Plus ive had engineers out who adv next step is to fix the cabinet as everything from my pc to the cabinet has been checked or replaced

  • shaun___97 Shaun (@shaun___97) reported

    @virginmedia Is there anything you can do in order for the complaint team to call me I spent a hour and half on hold to them just for the line to go dead

  • steveyrobbo Stephen Robertson (@steveyrobbo) reported

    @virginmedia Yes. The main issue is the range. But it does intermittently cut off and need restarting.