Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 02/13/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Woking, Camberley, Farnborough, Fleet, Aldershot, Godalming and Guildford.

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City Problem Type Report Time
United KingdomWoking Internet
United KingdomCamberley Internet
United KingdomFarnborough E-mail
United KingdomFleet TV
United KingdomAldershot Internet
United KingdomCamberley Internet

Community Discussion

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

  • TheonlyJonesy Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • elburgo john clark (@elburgo) reported from Liss, England

    @SophieEB We gave up on #virginmedia very poor service

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    Omg @virginmedia the worse service you could possible get 😡

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.

  • wmatthew Will Matthews (@wmatthew) reported from Fleet, England

    @virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow

  • M_Coneley MissB (@M_Coneley) reported from Fernhurst, England

    @virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MRConway80 Mike Conway (@MRConway80) reported

    @virginmedia I've been without internet since 4th October (2nd one in a month). I was told by customer services it due to a local outage. initially I was told it would be resolved on 10th October at the latest, now it's due to be fixed on 14th.

  • AMothersSon Nur (@AMothersSon) reported

    @virginmedia I'm going around in circles with your social media team too. I've already told you I've tried to raise a complaint via WhatsApp, selected the option to do so and instead you put me through to the billing team. Now I'm again waiting for customer relations.

  • OliverLoughman Olly (@OliverLoughman) reported

    @virginmedia Load more of my time wasted. Can’t even pick up the phone and listen to the crap I’m going to hear. Some sales tactic that - sell people something that doesent work and then try and sell them something else that will make it work 👏 👏

  • nataliedeanepow natalie deane (@nataliedeanepow) reported

    @virginmedia a joke ! A person cannot disconnect if temporarily they have no address to move to when in fact they no longer want the service

  • PhilAldridge5 Phil Aldridge (@PhilAldridge5) reported

    @virginmedia No I have complaints via email - will wait amd see if this brings a response- can't arrange a call back, why was I told yesterday a Manager would call me in the afternoon - please stop replying - your service is clear for all to read

  • bennyslime B E N N Y (@bennyslime) reported

    @virginmedia can you please comment on the status of your service? There appears to be a large no of outages and we would like to know what’s going on. Some of us are working at home!!

  • LornaDa81281283 Lorna Davies (@LornaDa81281283) reported

    @virginmedia is there an issue in ST6 area in Stoke-on-trent as my TV box has crashed 4 times in the last hour & half

  • hancock1417 Mrs.Hancock1417 (@hancock1417) reported

    @virginmedia tv box keeps turning off and rebooting every 10 minutes… no chat available apparently via WhatsApp and had the phone put down on me!!

  • _J_A_D__ JAD (@_J_A_D__) reported

    @virginmedia Wired, wireless is 17ms ping, 51mb down, 2.34 up. Currently one device active out of the 10 that will be connected

  • hancock1417 Mrs.Hancock1417 (@hancock1417) reported

    @virginmedia But my tv service does have a problem hence me needing support with it! It’s restarted itself three times since my tweet!