Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Farnham, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Guildford, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 1 day ago |
|
Guildford
|
Internet | 5 days ago |
|
Camberley
|
Internet | 15 days ago |
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Guildford
|
Phone | 20 days ago |
|
Camberley
|
23 days ago | |
|
Guildford
|
Internet | 28 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Deborah (@debsw18) reported from Hook, England@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Max Hurst (@MAXLOTUS) reported from Guildford, England@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Oliver Reid (@Eggybread18) reported from Ash, England@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Cleo Sharp (@Shotgooner) reported from Aldershot, England@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUrgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Jo McGowan (@guildfordjo) reported from Guildford, England@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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James Milward (@Jimbwlah) reported from Farnborough, England@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Jane (@i96jms) reported from Fleet, England@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia No my WiFi was stopping and starting , Iv never signed in
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Jane (@i96jms) reported from Fleet, England@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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All About Hair (@andrea_crosby) reported from Farnham, England@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Alex Buchanan (@AlexBuchanan3) reported from Guildford, England@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Max Hurst (@MAXLOTUS) reported from Guildford, England@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Smith (@StrongTrophy84) reportedIn our area we had many unplanned power cuts all were resolved by a new fuse at the substation. The longest outage was fixed width 3 hours the most recent in a half hour. But the outages started coincidentally after virgin media dug in new manholes adjacent to the BT ones.
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T (@SmicersRight) reported@lukelennox92 @virginmedia Same problem with me. Virgin has disconnected from all devices yet will only accept the password for some of them. Other devices say password is incorrect. 🙃 More great service from Virgin
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Thor (@tputnis) reported@virginmedia It’s been down for nearly 24 hours. Not ideal when we’re working from home.
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Kiza キザ ❁ (@KizaTweets) reported@JustKaalin @virginmedia ive been with SKY since forever and never had an issue with them. Used to always want Virgin media cause of their speeds but I hear nothing but similar horror stories. Im getting 500-550mb with sky which is more than enough for just me!
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Shaun Fisher (@ShaunyF) reported@virginmedia for the past week I have had poor internet and it drops in and out straying to get sick of it and when using app it tells me there are no problems well there is if my TV is starting to say insufficient speed 😡😡🤬
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Tokolosh (@Tokolosh63) reported@virginmedia So Virgin we’re supposed to fix the cabling issue yesterday and they didn’t show
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Kaye Chadwick (@2612kaye) reported@virginmedia I’ve been calling your technical team asking the same question over & over again & I’m not getting the answer!! Please!! Can someone help!!! 😩😩
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Gee Man (@DJsliceuk) reported@virginmedia Why are you blocking all of your customers in North London from accessing local businesses websites and preventing your users in this area accessing over 4.5 million websites, you say the issue isn’t you? You have crippled local businesses and charities, WHY?
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DebbieH (@DebbieH84085345) reported@virginmedia I was dealing with someone who passed me to someone else. Said he would email confirming if only package was back to £59 or if just broadband and phone offer available. DD is due to come out next week and it's urgent I sort. I don't want to just cancel DD and risk phone cut off
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AD08 PDK (@MiniMingers) reported@virginmedia Had intermittent broadband since Wednesday now, and the "Register for loss of Service" page conveniently doesn't work and it is impossible to actually speak to a person these days! #Shambles