Virgin Media Outage Report in Farnham, Surrey, England

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Farnham, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Guildford, Camberley, Woking, Fleet, and Aldershot.

City	Problem Type	Report Time
Farnborough	Wi-fi	21 hours ago
Guildford	Internet	5 days ago
Camberley	Internet	15 days ago
Guildford	Phone	20 days ago
Camberley	E-mail	22 days ago
Guildford	Internet	28 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

• 
  Paul Mackenzie Ross (@pmross) reported 4 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  stevemason (@EssarrMason) reported 4 minutes ago from Aldershot, England

  @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

• 
  Katie Girdler (@KGirdler) reported 6 minutes ago from Guildford, England

  @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

• 
  Paul Mackenzie Ross (@pmross) reported 6 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Callum Penny (@callum_penny) reported 10 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  Katie Girdler (@KGirdler) reported 15 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  Paul Mackenzie Ross (@pmross) reported 25 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Natasha Gorrie (@tashaj1984) reported 26 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  Alex Turton (@woodyturts) reported 26 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  _jarl_ostensen (@psjarlo) reported 28 minutes ago from Guildford, England

  @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

• 
  Vito Serafino (@vserafino19) reported 30 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  GoldyMcGoldface (@Goldy73) reported 31 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Paul Mackenzie Ross (@pmross) reported 38 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 39 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  Paul Mackenzie Ross (@pmross) reported 42 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  _jarl_ostensen (@psjarlo) reported 46 minutes ago from Guildford, England

  Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 50 minutes ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  Katie Girdler (@KGirdler) reported 54 minutes ago from Guildford, England

  @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

• 
  Paul Mackenzie Ross (@pmross) reported 59 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Peter ***** (@hoarp001) reported 60 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darragh Dixon (@DarraghDixon_18) reported 7 minutes ago

  @virginmedia is the broadband down? Internet box has a red circle around it

• 
  muskman (@danielbirch1986) reported 8 minutes ago

  @virginmedia yes and someone else's. littered up my bin with crap. boxes not there just packing and wires. In my recycle bin. what is this all about?

• 
  Harald Hadrada (@HaraldHadrada2) reported 10 minutes ago

  @virginmedia is there a huge outage in Plymouth today ? No internet for hours

• 
  Ketan Parikh (@ketu123) reported 16 minutes ago

  @virginmedia your customer services can be appalling at times…I had my worst experience with Virgin today.

• 
  zaza (@za_zaca) reported 19 minutes ago

  @virginmedia You failed to activate my account, for 8 days but charged me anyway. I've raised that issue several times but your useless customer service still hasn't refunded the money you robbed me. Hope this is enough info for those who want to join Virgin Media

• 
  Matthias Ammon (@DrMammon) reported 19 minutes ago

  @virginmedia Yes, there's a TV issue and a broadband issue in my postcode which might be fixed by 21.40 tonight (TV was working despite this until half an hour ago) but obviously that is of no use to me for 5pm. Rebooted the TiVo box and it's now stuck not being able to load channel info.

• 
  Sheila Cook (@swpp12) reported 20 minutes ago

  @VirginMedia_TV hello. Can you tell me why I can’t get all4 on my virgin media service please?

• 
  Socially Distant (@press_not_sorry) reported 20 minutes ago

  Dear lord, it shoulnld not be this difficult to cancel out of contract @virginmedia. Wth

• 
  Neil Ballingall (@NeilWBallingall) reported 24 minutes ago

  @ejp72 @Simply_Smithy Openreach has nothing to do with Comfibre, they use there own network. Like Virgin media

• 
  Nick Higgins (@NHiggins92) reported 27 minutes ago

  @virginmedia This is a wireless connection. I’ve never known a provider that I’ve had to restart the router 6 times in 1 day never have this issue with BT / sky / talk talk.