Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Godalming, Camberley, Guildford, Woking, Aldershot, Fleet and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
TV | |
| Godalming |
Internet | |
| Camberley |
Internet | |
| Guildford |
||
| Guildford |
Internet | |
| Farnborough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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MissB
(@M_Coneley) reported
from
Fernhurst, England
@virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chand
(@Chand__) reported
@virginmedia my internet has been down from the 13th of Jan and is due to be fixed on the 21st!! It has been bad for the last 3 weeks, missed appointments. i mean its unacceptable. Can you send me a hub while it gets fixed? If its not fixed by 21st of Jan im going to @SkyUK
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Jessica
(@Jessica08374300) reported
@virginmedia It doesn't help, there are still problems here. Your customer services assured us that would be fixed on Friday.
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Sean Hughes
(@SeanWHughes) reported
Bloody hell, trying to navigate VirginMedia’s website is painful. Stuck in a loop until it crashes. How can something be so bad?
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alison hall
(@lilypink7) reported
@virginmedia yet again another day when our street WhatsApp is totally overtaken with complaints about your service - please sort it out - why so many outages?
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Andrew Thompson
(@Tommo774) reported
@virginmedia not sure what the problem is in the Manchester area? Three outages for a considerable amount of time in one week is pretty poor. Paid for Business class service as home working. I would be answerable if that was on my watch in my work role, proper comms are needed!
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Jo Lawton
(@cuddlyjojo) reported
@dickndom @virginmedia @SkyUK We've had problems with TalkTalk today - internet, tv & phone ( so we couldn't talk to family) Methinks it's nationwide, maybe a govt cover up to hide BJ's party blunders 🤔
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yorkshireborn
(@Strichy2) reported
@npcza @mrjamesob Wrong. You need a licence to watch or record any TV programme live, on any channel or TV service. This applies to any provider you use, including BBC iPlayer, ITV Player, All 4, Sky Go, Virgin Media, BT TV, Apple TV, Now TV, YouTube, Roku and Amazon Prime Video
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Tom Burrows
(@tburrows666) reported
@virginmedia @rachieb83 The 4G signal has been shocking for over a week now, myself and partner are on your network. Where we normally have full bars on iPhone, it’s on 1 bar, very slow load speeds. This needs fixing asap.
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Chris Baker
(@ChrisBa86669850) reported
15 hours waiting on Virgin Media customer chat for a response - still waiting. Truly appalling service #virginmedia #awful
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Steve Linger
(@SteveLinger) reported
Can't believe I'm still without service since Friday and @virginmedia have told me no engineer available until Tuesday. @LutzSchueler are you aware what a bad service you company are offering it's customers?