Virgin Media Outage Report in Farnham, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Farnham, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Guildford, Camberley, Woking, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 5 days ago |
|
Guildford
|
Internet | 9 days ago |
|
Camberley
|
Internet | 19 days ago |
|
Guildford
|
Phone | 24 days ago |
|
Camberley
|
26 days ago | |
|
Guildford
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Martyn Jones (@TheonlyJonesy) reported from Fleet, England@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, EnglandOmg @virginmedia the worse service you could possible get 😡
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandAargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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john clark (@elburgo) reported from Liss, England@SophieEB We gave up on #virginmedia very poor service
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John Neilson (@flyingjok) reported from Camberley, England@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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PaulineAyres-S/W (@paulineayres) reported from Blackwater, England@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Will Matthews (@wmatthew) reported from Fleet, England@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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MissB (@M_Coneley) reported from Fernhurst, England@virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JimBob🏴🏴🇮🇹 (@Brynglas70) reportedHi @virginmedia any idea how long it's going to take to fix the connection problems with your Hub4 and WiFi pods? It's been a week now. ...
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Kayy (@Kayywhat3v3r) reported@virginmedia Nope still not working properly.
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Lucasgeth7178 (@luczeverton7178) reported@virginmedia my wifi is horrible as always am I gonna have the same problem when you come out tomorrow and fit a new box with apparently better wifi connection because don’t wanna get stuck in a contract if it’s gonna just be the same
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mya (@Asphyxiation444) reported@virginmedia i shall be moving wifi providers immediately. another outage, no support for the cost of living crisis either. waste of a company.
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Paul Turner 🕹 (@Paul_Recruits) reported@virginmedia Wi-Fi is still off. Flashing red light, I got a text saying there’s problems in the area. 3rd time this month
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Hari Ramanathan (@sandrokottos) reported.@virginmedia Service down in EN2 … again. 😒
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yaknottocs (@yakalot2) reported@virginmedia Thank you. Now why couldn't the customer service adviser on the phone say that? Seems that some retraining is needed.
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Kayy (@Kayywhat3v3r) reported@virginmedia We’ve already had a technician out who said there were no issues.
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#sciolist (@sciolism007) reported@virginmedia I'm tweeting for help because I've been a @virginmedia customer for years but it's looking, that without help, I shall have to find other providers..... This has been ongoing since the end of January....I cannot afford thr cost of it to carry on any longer. Please help!!!
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Jonny Murray 🏴🇬🇧 (@jonnymuzza71) reported@virginmedia Can someone help , my broadband keeps going off has done intermittently now for a few weeks , every time i check service its says its ok , can someone come check connection in road please HD2 area, i cant have time off for an engineer at moment