Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Camberley, Farnborough, Woking, Fleet, Aldershot and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Phone | |
| Camberley |
||
| Guildford |
Internet | |
| Farnborough |
Wi-fi | |
| Woking |
Internet | |
| Camberley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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john clark
(@elburgo) reported
from
Liss, England
@SophieEB We gave up on #virginmedia very poor service
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vaidhy
(@mirchivaidhy) reported
@virginmedia This is been going on for the 4the day and it’s affecting loads of peoples WFH situation… can’t just manage with a hotspot .. i understand if there is a maintenance but 4 days to resolve a problem? And from Virgin? #unacceptable #virginmedia
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adamhardie
(@Adamdh39) reported
@virginmedia First phone call I’m told there are upgrades being done and it should be back Friday night. Then it was off all weekend. Today it says fixed by 4pm. Once 4pm came the message changed to a complex issue again.
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Amanda Babington
(@AmandaBabington) reported
@virginmedia If you read this forum you will soon find that Virgin Media have been unable to solve a SINGLE one of these problems with the Hub 5. The problem is CLEARLY with the hub!
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Paul McClure
(@chiefmackers) reported
@virginmedia No agent responding on web chat. Phone agent refuses to take my complaint as she can’t resolve it and I can’t use the web form because you have locked me out of my account…so my only way of complaining is via a letter in the post? What year is this?
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Kate
(@KateKtam) reported
@virginmedia But YOU DID THIS!!! It’s not just a fault I’ve suddenly acquired! YOU broke it! Why should I then have to wait more than a week for a fix?! Get it sorted faster please! This is your fault!
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HighLordAdmiral
(@HighLordAdmiral) reported
@virginmedia Day 4 now with no phone for my 86 yr old mother and no help from you. She was expecting an engineer today - nothing.
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Chris Finnigan 🏴
(@chrisfdev) reported
@ScottishLass73 @virginmedia I was dealing with a VM issue for my visually impaired relatives this weekend. I had problems including refusal to deal with me as i wasn't the account holder. It took 4 calls to sort out. How is a blind person supposed to read a serial number off of a set top box...ubelievable.
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Natalie “Cupcake” Thomson
(@NThomson1983) reported
@virginmedia WOW - really helpful @virginmedia You pose as trying to help - however, the agent I was on the web chat to has just done exactly the same - pretends to be helpful then kept me waiting for over 35mins, then cancelled the chat - I have the screenshots to prove it!! Disgraceful! 😤
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adamhardie
(@Adamdh39) reported
@virginmedia No. That told me I need an engineer to come out after advising it is an issue within my postcode area. I have left the booking for engineer just in case but customer service tell me it’s virgin issue.
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Laura Byron
(@laurabyron_) reported
@virginmedia this wifi is absolutely ridiculous !!!! Going down 19 times within an hour when we’re a house full of students is a joke- and even more so that we have to pay to have an engineer even come out SORT IT OUT