Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 12/02/2025 01:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Guildford, Fleet, Crowthorne, Camberley, Farnborough, Godalming and Yateley.

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City Problem Type Report Time
United KingdomAldershot Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomGuildford Internet
United KingdomFleet Wi-fi
United KingdomAldershot TV

Community Discussion

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • jonathansnorman Jonathan Norman (@jonathansnorman) reported from Farnborough, England

    @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

  • AmyJ1996 amy james. (@AmyJ1996) reported from Farnborough, England

    Right who has virgin media tv someone help us

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • MarkWhiteley Prof Mark Whiteley (@MarkWhiteley) reported from Godalming, England

    @virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jonnycodec Jonathan Wallace (@jonnycodec) reported

    @virginmedia no it is not. I wfh and deliberately picked virgin as it offered the best coverage and assured me that i would have fibre by July 1st. I called customer service and it wasn't clear if i would have fibre in 2 days, 2 weeks or 2 months. JOKE!

  • Anna89066169 Anna (@Anna89066169) reported

    @VirginMediaIE Virgin Media Ireland ( not the UK where Customer HelpLines,actually work), Customr helpline To access,here,it entails up to 50 mins To try to get a resolve Its soooo Irish ,as in Ya just give up,in the face of Ireland Amateurism,UnProfessionalism

  • StormKaiTasha Cameron Aud (@StormKaiTasha) reported

    @virginmedia No it just says coming on the 7th by yodel click on the link. When I do nothing comes up. Please don’t say phone. I was on phone yesterday for over 3 hours as the agent cancelled my v6 boxes movies and sport. Took the other agent well over hour to fix the mess.

  • MoreThanAjax Milo (@MoreThanAjax) reported

    @virginmedia I would prefer someone talk to me about this now. No I didn't want to stay on the phone with the person who laughed at me to complain as I was on the phone alst night and learnt that a complaint I entered wasn't actually input so why would she. I'm losing work I need this asap

  • m00secake moose.✨ (@m00secake) reported

    internet installation delayed again. @virginmedia you've got clown operators and engineers. you are losing me money. you guys will be picking up the bill for a few months. nice of you. thanks. 🤌✨ or i let the engineers finish clowning and cancel contract via a complaint. 🤔

  • SamanthaJane_H Sam Sheehan (@SamanthaJane_H) reported

    @virginmedia Still waiting after it thinking I want to move home and report my router as broken… why make it so hard to cancel?

  • toasttothej Toast (@toasttothej) reported

    Attention everyone on the timeline. I am making it my life’s work to prevent people going with @virginmedia @VirginMediaCC internet services Their ability to take money out of your account, hang up on you and customer service is UTTERLY disgusting. CANCEL YOUR SERVICE.

  • JSNBWMNUK jase (@JSNBWMNUK) reported

    @virginmedia Okay that’s fine, but like with the Hub 3 the antenna’s are known for being absolutely dreadful so a lot of the time the connection over wifi would drop off or be non existent, is this still an issue with the Hub 4 and 5?

  • coley_elizabeth Nicolle Evans (@coley_elizabeth) reported

    @virginmedia my contract ends 3/8/2022 and the price is doubling. I've only received the letter today not giving me enough time to give 30 days notice to cancel and I've now been on hold for over half an hour. And I can't seem to do anything by logging in to the account.

  • tarka0007 Andy Keeble (@tarka0007) reported

    @virginmedia No issues - other than as always it gets hot outside and the service crashes