Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Farnborough, Woking, Guildford, Fleet, Godalming, Camberley and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Woking |
Internet | |
| Woking |
Internet | |
| Guildford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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heidibutterfill
(@HGButterfill) reported
@virginmedia no service on anything tonight - disgraceful to not even advise your customers! We pay a fortune for a service that never works! Due to an upgrade in the area we lose our services and still have to pay for them and don’t get a refund!
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Mal
(@LeytonstoneMan) reported
@virginmedia I didn't change my mind! I was offered a free WiFi pod but it was never delivered. When I enquired again I was told I need to pay. So the complaint resolution was only for show. Shame.
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Shimmy Morris
(@Shimmy_morris) reported
Where to begin… @virginmedia are the most untrustworthy, unreliable companies on the planet. I’ve been waiting 6 weeks for them to install wifi. Every date they set, they never turn up, every time I call they say we’re coming today. All lies… don’t trust this company!
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Colin Beal
(@crb22462) reported
@virginmedia cheers for you lack of customer service utter garbage service TV box not working remote cr@p yet all you can supply is a stupid link to an online form that I can't fill in need account numbers and area no or summat 🤬🤬🤬🤬
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Imogen Mortiboys
(@ImogenMortiboys) reported
@virginmedia my 85 yr partially sighted FiL who is a carer has a faulty land line needed for emergencies trying to sort this out via customer services. Getting nowhere, please help ASAP
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josh9494d
(@Josh9494D) reported
@virginmedia wifi has cut off every day since the 20th, for roughly 2 minutes, awful service
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Just Jamie
(@Jamie05921276) reported
@virginmedia Any information available for the Burgess Hill (RH15) outage? It's been out all day whilst the status has been changing back and forth. The time to fix now states "3 January at 12:50".
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Hass
(@ItsHassUK) reported
@virginmedia hi VM , I have some signal issues with Sky sports HD channels , SD work without issue , what should I do ?
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JonTheJoker76
(@JPBOLDY) reported
@virginmedia can you get this sorted and I don't want the excuse of "everything is within spec" we had this issue before and was a Core issue that needed fixing
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JonTheJoker76
(@JPBOLDY) reported
@virginmedia as you can see from the BQM graphs from 30th Dec to today 2nd January their is a problem with my connection (red spikes) these spikes is causing bad packet loss and some apps stalling loading on phones and tablets, didn't think I'd be looking for a new ISP in 2023