Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Fleet, Aldershot, Farnborough, Godalming, Camberley, Woking and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Wi-fi | |
| Fleet |
Total Blackout | |
| Aldershot |
Internet | |
| Farnborough |
TV | |
| Godalming |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Callum Penny
(@callum_penny) reported
from
Fleet, England
@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hedd-Wyn Jones
(@Hedd91) reported
@virginmedia Hi, yes we have spoken to them about 15 times on the phone and 3 times on the messaging service. All have said that it will be sorted by your next bill but it's always incorrect. We have been overcharged by about £300 since February. This isn't good enough.
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RobinJRance
(@RobinJRance) reported
@virginmedia I agreed to add a landline phone line, even though I don't have a home phone,as it was cheaper than current monthly bill. Last Monday the landline number was issued & at the same time I lost broadband connection. Causation or correlation? Over a week & still no resolution.
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Stin
(@TheIainAnderson) reported
@virginmedia To fix my broadband it’s not connecting. Clearly a router problem but the agent wasn’t listening to me . Really not happy about being lied too just to get me off the call
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Anthony
(@Avengerius) reported
Hey @virginmedia the router is offline but your service status site suggests everything is fine. What's up here then? Checked all the cables, turned everything off and on again, still sat with the hub 3 flashing green.
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Derrylad
(@derrylad100) reported
@virginmedia I tried ringing 150 to cancel my services and was cut off. Sat 25th June. Used the chat and did the security checks to be asked to continue on WhatApp... its now day 4 and still no further forward. What the hell is going on Virginmendia?
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Jonny
(@UpNorthFreedom) reported
@virginmedia I have tried everything. Still getting very bad/no signal most of the day. Haven't had any help from virgin customer services who eventually told me I had to call them from another phone in order to test this phone, or they wouldn't help me.
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Gary
(@Gary4W) reported
@virginmedia having Virgin Mobile service issues in London EC2A for about 1 hour. 5 bars, 4g but speed tests fail to connect to internet. #virginmobile
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Tommy Jack
(@tjack_87) reported
@virginmedia hi. I couldn’t see an option to DM you, but I’m looking to cancel, and waiting on the phone for over an hour so far. Is there an alternative way to tell you?
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David Graham
(@thedavidgraham) reported
@virginmedia So what will the result of being mistreated by three of your employees be? Will you get more staff to ensure they can work to the best of their capabilities? Re-training? It’s been a very poor experience.
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why-no-tv-nd-no-net
(@whyNoTvandNoNet) reported
@NadineDorries @DCMS Get the poor customer service that Virgin Mobile have & most online streaming services fixed. So are Virgin Media now going to be offering its lowest price tarrif for all benefits instead of just uc .