Virgin Media Outage Report in Farnham, Surrey, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (42%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Woking, Farnborough, Fleet, Aldershot, Camberley, Guildford, Godalming, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Total Blackout | |
| Farnborough |
Wi-fi | |
| Fleet |
Internet | |
| Aldershot |
Internet | |
| Camberley |
Phone | |
| Aldershot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
-
Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
-
Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
-
Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
-
PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
-
Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
-
john clark
(@elburgo) reported
from
Liss, England
@SophieEB We gave up on #virginmedia very poor service
-
Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
-
PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
-
Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
-
Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
-
PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
-
James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
-
Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
-
Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
-
John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sonal
(@srp77) reported
@virginmedia Rubbish service! I have been with @virginmedia for 10 years now and pathetic service. Constantly no broadband, TV and Phone! Constantly “We’re investigating an issue In your area”. I work from home and there have been days when I had
-
Sonal
(@srp77) reported
@virginmedia to resolve it”… will you accept a missed payment??? NO! Then why should I accept missed services???? If I need to rush to my brother’s tomorrow then I will stopping my DD for November! Ridiculous service
-
Katie Crookshank
(@kcrookers) reported
@virginmedia your service in BR5 is shocking. In last few days there`s been no broadband for at least 2 hours a day. When you're wfh and relying on a video doorbell for security it's not much help! You said you did improvement works but not quite sure what's been improved?!
-
Andrew Wood
(@andrewlwood) reported
@virginmedia Same issue this evening. Internal wifi network fine; green light on the router, but no internet access.
-
Graham Winter
(@GrahamUnit) reported
@virginmedia it keeps not working again. Can you please make sure television computer all work at the moment they don't work I just give you loads of money and you're doing nothing on me at all. Is BT going to be much better now I do hope so because I think I'm go to them instead
-
Francesca Todd
(@handbagnut) reported
@virginmedia seriously my box is broken and you cannot come until Friday! Your service online and on the phone is rubbish!
-
Sophie Freethy
(@sophiefreethy) reported
@virginmedia This pattern has been consistent ever since the issues started. Today worse than ever in our opinion. No one has seen a virgin engineer in sight. Tell me how that’s acceptable?
-
Daniel McMahon
(@Daniel_McMahon1) reported
@virginmedia why as the Internet gone absolutely terrible? Keeps disconnecting, very slow I've done all your checks and it's useless all over the house. You keep saying reliable super fast broadband and its far from it.
-
Daniel conyers
(@Alucard2018) reported
Gotta love @virginmedia customer support.
-
Shirley #WomenWontWheesht
(@Shizzybear1) reported
@brettd76 @virginmedia It's astonishing how bad their English is can't understand most of them