Virgin Media Outage Report in Farnham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Farnham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Aldershot, Guildford, Woking, Camberley, Farnborough and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Aldershot |
Internet | |
| Guildford |
TV | |
| Woking |
Internet | |
| Camberley |
Internet | |
| Farnborough |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnham, England
Latest outage, problems and issue reports in Farnham and nearby locations:
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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MissB
(@M_Coneley) reported
from
Fernhurst, England
@virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Audrey Lobo-Dasilva
(@audsdasilva) reported
@virginmedia From 11 am to 14.59 pm! 5 phone calls... 2 disconnected . That is how long it took and we were on hold for to get this sorted! Getting a new Hub ... will check broadband speed as soon as it arrives to check I am not being overcharged again! #Customer care?-4h to get sorted!
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Ross Tremain
(@TremainRoss) reported
@virginmedia The only way ive been able to limit the wifi dropouts is by disabling the 5ghz wifi signal. Still can't get through to the contact centre as calls keep getting disconnected at 60 mins of being on hold
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Rachel Warwick
(@MissMeltyCat) reported
Been without Internet since Christmas day. Called @virginmedia on the 27th. Ran out of mobile data. Home phone is out too so we're cut off from people. Had to wait until the 6th of Jan for an engineer visit only for no one to show! Called up to be told it had not been booked! WTF
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brizzle!
(@nickbushell) reported
@virginmedia I posted in the forum some time ago. A few people have answered, nothing has helped. Seems the best advice is to put it in modem mode and buy a decent router. Is this as far as virgin are willing to 'help'? I have a daughter home-schooling unable to work in her bedroom!
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Steve ♿
(@Aranbaal) reported
Finally got my hands on a new router so i could switch the POS @virginmedia superhub 3 into modem mode and no longer have to deal with how bad it was. Speed tests have gone from 100-150mbps down 5-10mbps up to 200+mbps down and 20+mbps up. So much better.
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Martin Ⓜ The Red
(@MartinTheTopRed) reported
@Cheqraise1 @virginmedia I'm only with Virgin because they are the fastest by a lot and being on a new part of the network it hasn't gone down much here, but I have dealt with their customer service and it is complete shite quick to take the money cannot organise a piss up in a brewery, called us liars.
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amy nash
(@amy_lou_nash) reported
@virginmedia So what can you do regarding the fact my children can now not learn and we are paying for a service you are not providing
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Wanderwithpels ✈️🌍
(@wanderwithpels) reported
@virginmedia Yes many times! Your customer service is shocking. When you finally get through to someone after waiting forever it cuts out.
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Audrey Lobo-Dasilva
(@audsdasilva) reported
@virginmedia Once again, I do not expect or want you to fix account problems on here. What I do expect when paying over £100 a month to you is the ability to transfer a call and if connection is lost, you decently call back as experienced with other British companies.
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either