Virgin Media

Virgin Media Outage Report in Farnham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Farnham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Farnham, Surrey, England 12/12/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Farnham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Godalming, Camberley, Guildford, Woking, Aldershot, Fleet and Crowthorne.

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City Problem Type Report Time
United KingdomFarnborough TV
United KingdomGodalming Internet
United KingdomCamberley Internet
United KingdomGuildford E-mail
United KingdomGuildford Internet
United KingdomFarnborough Phone

Community Discussion

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Virgin Media Issues Reports Near Farnham, England

Latest outage, problems and issue reports in Farnham and nearby locations:

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.

  • adimarlow Adrienne (@adimarlow) reported from Camberley, England

    Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

  • AmyJ1996 amy james. (@AmyJ1996) reported from Farnborough, England

    Right who has virgin media tv someone help us

  • fleetsaints Steve Jones (@fleetsaints) reported from Fleet, England

    @virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.

  • M_Coneley MissB (@M_Coneley) reported from Fernhurst, England

    @virginmedia No it’s not an end of contract discount being removed, worrying if it was since the increase is just £4., it’s for investing in service improvement. The point I was making, which seems to have been missed, is the current service keeps failing & def not close to 99% reliable

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

  • jonathansnorman Jonathan Norman (@jonathansnorman) reported from Farnborough, England

    @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Flexford, England

    How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Guildford, England

    @virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chand__ Chand (@Chand__) reported

    @virginmedia my internet has been down from the 13th of Jan and is due to be fixed on the 21st!! It has been bad for the last 3 weeks, missed appointments. i mean its unacceptable. Can you send me a hub while it gets fixed? If its not fixed by 21st of Jan im going to @SkyUK

  • Jessica08374300 Jessica (@Jessica08374300) reported

    @virginmedia It doesn't help, there are still problems here. Your customer services assured us that would be fixed on Friday.

  • SeanWHughes Sean Hughes (@SeanWHughes) reported

    Bloody hell, trying to navigate VirginMedia’s website is painful. Stuck in a loop until it crashes. How can something be so bad?

  • lilypink7 alison hall (@lilypink7) reported

    @virginmedia yet again another day when our street WhatsApp is totally overtaken with complaints about your service - please sort it out - why so many outages?

  • Tommo774 Andrew Thompson (@Tommo774) reported

    @virginmedia not sure what the problem is in the Manchester area? Three outages for a considerable amount of time in one week is pretty poor. Paid for Business class service as home working. I would be answerable if that was on my watch in my work role, proper comms are needed!

  • cuddlyjojo Jo Lawton (@cuddlyjojo) reported

    @dickndom @virginmedia @SkyUK We've had problems with TalkTalk today - internet, tv & phone ( so we couldn't talk to family) Methinks it's nationwide, maybe a govt cover up to hide BJ's party blunders 🤔

  • Strichy2 yorkshireborn (@Strichy2) reported

    @npcza @mrjamesob Wrong. You need a licence to watch or record any TV programme live, on any channel or TV service. This applies to any provider you use, including BBC iPlayer, ITV Player, All 4, Sky Go, Virgin Media, BT TV, Apple TV, Now TV, YouTube, Roku and Amazon Prime Video

  • tburrows666 Tom Burrows (@tburrows666) reported

    @virginmedia @rachieb83 The 4G signal has been shocking for over a week now, myself and partner are on your network. Where we normally have full bars on iPhone, it’s on 1 bar, very slow load speeds. This needs fixing asap.

  • ChrisBa86669850 Chris Baker (@ChrisBa86669850) reported

    15 hours waiting on Virgin Media customer chat for a response - still waiting. Truly appalling service #virginmedia #awful

  • SteveLinger Steve Linger (@SteveLinger) reported

    Can't believe I'm still without service since Friday and @virginmedia have told me no engineer available until Tuesday. @LutzSchueler are you aware what a bad service you company are offering it's customers?