Virgin Media Outage Report in Fairlands, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fairlands, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fairlands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Fairlands, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Cobham, Bracknell, Guildford, Wokingham, Camberley, Woking, Walton-on-Thames, West Molesey, Aldershot, Esher, Farnborough, Weybridge, Ashford and Addlestone.
| City | Problem Type | Report Time |
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 London |
Internet | |
| London |
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| London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fairlands, England
Latest outage, problems and issue reports in Fairlands and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Sorry to say that I contacted your online chat, but they offered no significant update other than 9th Sept for a fix and no offer of compensation as I am not experiencing a total loss of service. Not happy at all.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Robert Berning
(@Robert_Berning) reported
from
Spelthorne District, England
@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JB
(@Barnster31) reported
@Kieronocall @virginmedia Their customer service is ******* awful.
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James Voakes
(@jvoakes2000) reported
@virginmedia Hello. Unfortunately it would seem you've messed something up on my account because my box still says I'm not subscribed to anything, yet if I log in it says I am (obviously) but the service page says I don't have a service from you! Oh and I didn't agree to paper bills either!
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K Habib
(@KHabib28270663) reported
@virginmedia Hi, HD1 is still down for landline and broadband this is the third time in three days, I spoke with your customer services team at around 17:00 today, customer service could not provide a fix time. Can you please advise when service will be resumed?
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TheScottishRadz🏴
(@Rxdigan) reported
@virginmedia its an automated message i havemt spoke to one hum being and to be honest its still as bad as ever complex or not theres no way it should last this long if people are apparently working on it, i am seeking to cancel with virgin as im not under contract
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Andrew Buck
(@F1rester) reported
@virginmedia I’ve just spent 2 hrs being bounced around department tryinv to get my dynamic ip changed as the one I’ve been allocated is being blacklisted on Spamhaus as “probable spam”. I had the same issue 6 weeks ago (cont)
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Pete
(@peetyf) reported
Dear @virginmedia please can you help me. I have an elderly mum who is now without a phone service. We were told yesterday that there's a fault in the area which would take 24-48 hours to fix. I have checked again this evening and it appears that was a complete lie. 1/2
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arlo louise
(@ArloLouise) reported
@cityofthedxmned @virginmedia Oh they’re ******* awful, been sat here w no internet all day n they’re like aw sorry no compensation unless it’s been gone for a unicorns suspected life expectancy x
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia @LutzSchueler. No one can tell me what has happened to the engineer that was supposed to visit my property today to attempt installation of the broadband. This is the third failed attempt. I have been waiting 21 DAYS. Please help.
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Michael Spence
(@Michael03359011) reported
@virginmedia my broadband has been down all day and yet neighbours have had no issue. Can you please let me know what our issue is
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NMc
(@_niallmccarthy_) reported
@virginmedia have been in a queue which will take "up to 45 minutes" for your online movers chat for now over 3 and a half hours 😴 always such a poor company to deal with