Virgin Media Outage Report in Fairlands, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fairlands, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fairlands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 26: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Fairlands, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Aldershot, Farnborough, Woking, Walton-on-Thames, Weybridge, Guildford, Fleet, Addlestone, Godalming, Camberley, Crowthorne and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fairlands, England
Latest outage, problems and issue reports in Fairlands and nearby locations:
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia Hi for 2 weeks..it's intermittent. Strange, a neighbour was in touch and was told issues would be sorted by 2.30pm today. Can you not check weak signal in our postcode please. There have been several calls n online interactions n many promises. It's worrying you can't see 1
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Emma Marshall
(@emmarshall82) reported
@virginmedia My husband ordered a phone last week with upgraded tariff. Phone was lost by Yodel. Virgin are refusing to send another phone out 2 him so he cancelled it all & today they've gone ahead & changed the contract 2 the upgrade which he has asked them twice now 2 cancel
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Ismael Sendrós
(@IsmaelSendros) reported
@virginmedia Last three sure. Can’t remember the previous ones (I noted the dates checking my messages sent to my work colleges/friends to explain I was without internet) but I usually check the service status web page
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andrewbrookes
(@andrewb08977043) reported
@virginmedia no problem
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Theresa Jane 👄
(@TheresaAlison1) reported
@virginmedia @O2 They are pensioners my mother is nearly 78 years old who doesn't know anything about tech etc. It's your service why should they be charged for help ? They want it sorted I've tried everything for them when I visited looked up solutions etc but none worked.
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Freddie Wright
(@FreddieWright) reported
@virginmedia No the broadband is still not working, it has been 24 hours of no service. I am very concerned as I need the internet in able to do work yet alone to stream content this weekend. Do you have an update when this will be resolved?
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia I've contacted them via online chat, they are aware of the issue and apparently it should be resolved by 2.20pm tomorrow. You can also apply for credit via the online chat too, just need to ask for it when finally speaking to someone.THIS IS WHAT NEIGHBOUR WAS TOLD LAST NIGHT.
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Miss Konstantine
(@giftedHKO) reported
@nkl_17 @virginmedia Tomorrow. That’s awfully kind. I may have found a resolution
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Paul J. Burrows 🇺🇳 🇪🇺 🇬🇧 🏴🍺🌶️
(@PaulJBurrows2) reported
@virginmedia How can I contact you about a problem? Your website leads me in circles and is acutely frustrating. Your 'bot' isn't able to help, but has directed ne to a service that isn't available today.
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia 2 that so many people have complained. I'm a teacher, part online n internet crashes at least 4 times a day n in eve tv freezes and pixelates- last night ever 4 minutes. Shocking.Very poor and several in our rd.