Virgin Media Outage Report in Tongham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tongham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tongham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tongham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Camberley, Bagshot, Guildford, Weybridge, Chertsey, Aldershot, Farnborough, Fleet, Addlestone and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Camberley |
Internet | |
| Camberley |
Internet | |
| Bagshot |
Wi-fi | |
| Guildford |
Internet | |
| Guildford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Tongham, England
Latest outage, problems and issue reports in Tongham and nearby locations:
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Thom Gibbons
(@TheBadgerG) reported
from
Farnborough, England
@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Green
(@rmg19289) reported
@virginmedia hi, father in law has lost access to Blueyonder email account, and can't reset the password online. Can anyone help please?
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courtney
(@finaIgirIl) reported
virgin media player fix ur live website!! you’ve until half 8
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Darren Smith
(@DarrenSmith1977) reported
Best part of a week trying to cancel my @virginmedia 1st using their online facility, to no avail, and then Whatsapp for the last few days. If I was a cynical individual I’d say it’s deliberately difficult so you just give up and stay with them. Terrible customer service!
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martin wilson
(@mmm14mmm) reported
@virginmedia I have now has 4 calls from yourselves today trying to sell me a new package at extra cost. If you can offer me a discount, please feel free to call but not to try and sell me extra services. Instead, get out there and fix all the problems that you have!
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Ben
(@Delarule38) reported
@virginmedia …how do I make a complaint? We were booked in for an engineer today between 4-7pm as our wifi is down since Wednesday! No engineer turned up!!!! Why??? No explanation or text to tell us! Not happy!
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Well, thanks for your help with this. The issue is fixed, but I still can't get online and you can't send anyone out until Friday, 8 days after it went down. Another disappointed customer.
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Magpie7
(@juniperdt) reported
Don't buy from @O2 or @virginmedia they missold their volt service, never sent the sim card, have fraudulently taken money from my bank account & now send me letters threatening me with a collection agency. I've been in store & on the phone for weeks, lied to & not helped. 🧵
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Peter mcclurg
(@peter_mcclurg) reported
@virginmedia The problem is it is now showing as a default on my credit file. I'm absolutely raging. Complaint going to financial ombudsman too. This has got to stop. And try and contact your O2 company is impossible. Total shambles caused by GREED FROM VIRGIN MEDIA O2.
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Joe Spencer
(@JoeSpen05256454) reported
from
Northamptonshire, England
@virginmedia 3 times this week I’ve tried to cancel my contract, 3 phone calls, all of which I get cut off from when I mention the word ‘cancel’!! Coincidence? Strange how I don’t get cut off during the long time I’m on hold!?! 🤔
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Dark Asuramaru
(@DarkAsuramaru) reported
@virginmedia @TheBHF @O2 This is nice but... your down m8 wifi landline work but no broadband. I check your site says all good what a ******* lie