Virgin Media Outage Report in Tongham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tongham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tongham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Tongham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Fleet, Aldershot, Camberley, Guildford, Godalming, Woking, Yateley and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Wi-fi | |
| Fleet |
Internet | |
| Aldershot |
Internet | |
| Camberley |
Phone | |
| Aldershot |
Wi-fi | |
| Guildford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Tongham, England
Latest outage, problems and issue reports in Tongham and nearby locations:
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Thom Gibbons
(@TheBadgerG) reported
from
Farnborough, England
@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Matt Rose
(@mattrose18) reported
from
Farnborough, England
@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul barrett
(@pbarrett32) reported
@virginmedia Still no service, what is going on please?
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Reece
(@Reece2113) reported
@virginmedia I agreed to a package but i now want to cancel it as a different package works out better but when attempting to book an appointment the dates that are available i will not be in so i cant do that, anyway i can change the date of the appt?
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OnlyOneMarcusStewart
(@andy_mcwhirter) reported
@virginmedia Sadly not no. This is probably just as frustrating as your customer services
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LodgeontheEdge
(@lodgeontheedge) reported
@virginmedia Its now done. Found 1 helpful customer service person. Im still £22.00 out of pocket for using a 0345 number which i was instructed to use - I'm with o2 on a joint package. Cant believe charges I've incurred for your mistakes. So unimpressed with my VM experience so far.
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Ian Caryl
(@IanCaryl) reported
@virginmedia Why when the internet went down at 14:30 did it take until 21:24 for it to be raised, and also why will it take that long to resolve. We both wfh and this is causing a major problem for the wife and I
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Amy L
(@amy_l_34) reported
1/? @lutzschueler 24 weeks ago a @virginmedia engineer came to fix a problem with our tv box and ended up drilling through a pipe flooding our living room and hallway. We had water that bubbled back through cracks for a week. We were
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James Anthon Birtles
(@JBirtles_FUT) reported
@virginmedia @EKxwe Hello, I can’t access my o2 priority app. It’s randomly logged me out and when I go to sign in with my virgin media account it either closes the app or comes up worth a error message ? Deleted the app. Reinstalled. Doesn’t work on iPhone or my iPad ?
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OzyMike
(@OzyMike) reported
@virginmedia FFS what the hell. Wednesday 9am then told broadband out for next 6 hours FOR ROUTINE MAINTENANCE TO IMPROVE NETWORK. ABSOLUTELY NO WARNING. Do you understand how many ppl work from home. EH19
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Amy L
(@amy_l_34) reported
8/8 hope you can appreciate how stressful this is for us. £1500 might seem like pocket change to you but it’s a large sum of money to us. @LutzSchueler @virginmedia I’d appreciate an explanation as to how you’ve let your company treat its paying customers with such disrespect?!
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Incognito 🌸
(@Incognitosafe) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Sky’s customer service is abysmal, from my experience.