Virgin Media Outage Report in Tongham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tongham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tongham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tongham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Addlestone, Woking, Farnborough, Aldershot, Guildford, Camberley, Chertsey, Fleet and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Addlestone |
Internet | |
| Woking |
Internet | |
| Farnborough |
TV | |
| Aldershot |
TV | |
| Guildford |
TV | |
| Farnborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tongham, England
Latest outage, problems and issue reports in Tongham and nearby locations:
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chucky
(@doms_dad) reported
@virginmedia I've spent hours on the phone which is time that I'll never get back. So to suggest that I call again for someone to give me a verbal assurance (after what has happened so far) that this will happen every month just leaves me with doubt
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Si… 🇵🇸
(@MachinegunSi) reported
@virginmedia I’ve called up and spoken to people on multiple occasions, it starts working fine for a few weeks and then goes terrible again
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Harriet Clifford
(@hClifford29) reported
Would be v grateful @virginmedia if you could warn people when their internet is going to be down all morning due to updates! Many of us are working from home! (relieved I signed off the magazine yesterday, a day early)
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Lynne mooney
(@Lynnemooney11) reported
@virginmedia is there are problems with virgin in northeast our network has gone off 😳
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Nick Swatton
(@nickswatton) reported
@virginmedia There’s no point raising issues your team. They rarely come up with anything kore than switch off and back on again. Their service levels are worse than poor
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psytcp
(@psytcp) reported
@virginmedia I'm unable to work since 8:45 this morning due to VM outages in many parts of SE longon and as always, the estimated fix is after the end of the working day (6pm). Who will compensate me for the money lost today? VM won't even take 50p off the bill.
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Craig Harbour
(@cheekyedit) reported
@virginmedia It’s not my line, it is down for the whole street.
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Ethan mayer
(@Ethanmayer1) reported
@virginmedia Your internet is down is my area. No point running ******* test when my mates internet is down and when my mates workplace is down.
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psytcp
(@psytcp) reported
@virginmedia I'm talking about compensation for being unable to work not give me 50p off because of the 12h outage. I'm talking about money off my bill every month since I'm paying 20£ more than new customers and still more than customers on rolling contract. VM are thieves yet talk about com
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mohammed
(@mohamme47486960) reported
@virginmedia Internet down in SE8 and se4. Has been down since 3am. What is going on,