Virgin Media Outage Report in Frimley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frimley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frimley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Frimley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Camberley, Aldershot, Reading, West Byfleet, Addlestone, Bracknell, Guildford, Woking, Chertsey, Egham, Fleet and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Total Blackout | |
| Farnborough |
Internet | |
| Camberley |
||
| Aldershot |
||
| Reading |
Total Blackout | |
| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frimley, England
Latest outage, problems and issue reports in Frimley and nearby locations:
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
The @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Soph
(@daddysdahmer) reported
from
Reading, England
@virginmedia internet keeps dropping out in RG30 and then completely went. No issues showing on your site. Tried restarting router but still no internet!!!
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
Getting a bit fed up of @virginmedia marketing calls that just hang up when I indicate I’m not interested - not even giving me the chance to opt out - #GDPR rule breaking....
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Steven
(@KellySt58960783) reported
@virginmedia Yes, not working. Only one port working and was told nothing can be done other than monitor for 24 hours! Not wired connections possible
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TheDandyBiker_68
(@thedandybiker) reported
@mrconks I had a price increase email from @virginmedia Called the number to cancel- auto message saying they won't apply if I stay. Chose no. Went thru to an agent who tried to get me to stay. Too late- already arranged another provider. Try a loyalty bonus Virgin too keep customers 🙄
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Corey James
(@cjames2606) reported
@virginmedia Yes and it says there are no issues detected
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rab_147
(@rab_147) reported
@virginmedia Again, absolutely no help given I've told you I can't get through. All your Twitter serves to do is take a problem and make it worse.
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TallPaul
(@paul_connors) reported
@virginmedia diabolical customer service.... started a conversation yesterday on whatsapp and got transferred to another section at 1752 and still no response!!!
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Matthew Frost 🇪🇺🇬🇧💉 💉 💉
(@matthewf_) reported
@fanf I feel for you. Virgin Media runs past the end of my cul-de-sac and I’ve asked them to cable the street. Recently they dug new ducts in the next street to connect the new housing development there. Community Fibre down Hendon Lane, but not this side of Finchley yet…
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Bulldog Dave
(@DaveMoonie) reported
@virginmedia your broadband WiFi is horrific!! Constantly disconnecting. The solution!!BUY one of your wifi pods!!! Poor #CustomerService !! After over 20 years as a customer 8 an now looking for an alternative supplier! #CustomerService
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Rob Begley
(@RobOFeckit) reported
@virginmedia This response is not good enough, especially for a long term customer like myself. You must try harder. Right now this issue is played out publicly on twitter. This is not professional.
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Paulo
(@Paulo_1875) reported
@virginmedia Where do I start. Internet was very poor. Told after speaking that I needed the virgin booster. Ran with this (and extra cost) for a year. Still issues . Phoned to cancel. Told it wasn't due to needing booster but package wasn't sufficient. Told i needed m300 ?? Ran it
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Laura brasher
(@brasher_laura) reported
@virginmedia This seems to be a weekly occurrence. My internet has gone again. Says no known issues in area when i check, and rebooting doesnt fit it. I’ve booked an engineer to come out 4 times now and noone ever shows.