Virgin Media Outage Report in Frimley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frimley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frimley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Frimley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Addlestone, Woking, Reading, Farnborough, Bracknell, Aldershot, Guildford, Camberley, Chertsey, Windsor, Fleet, West Byfleet and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 Addlestone |
Internet | |
| Woking |
Internet | |
| Reading |
Internet | |
| Reading |
Total Blackout | |
| Reading |
Internet | |
| Reading |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frimley, England
Latest outage, problems and issue reports in Frimley and nearby locations:
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia so I called up to discuss my package I literally wonder who you employ so so unhelpful not rude just unhelpful , plan b find a new package myself
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia They are not much help , I’ll look around first see if there are better deals
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Reid
(@stephenpaulreid) reported
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expeditions you may have previously held about such contact.
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Actually Mrs Fiske
(@Rachael_fiske) reported
@virginmedia is there a problem with youtube on TiVo? It's not been working since yesterday.
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Memory man
(@Memorym719503) reported
@virginmedia You’re customer service? You don’t have one, disgusting and disgraceful service. **** you!
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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rav_the_ravenous
(@RavTheRavenous) reported
@virginmedia Broadband down in Boscombe (BH5) area. Are you aware and what would be the ETA for fix?
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Paul Hampton
(@DorsetDogPaul) reported
@virginmedia complaint made taking days to get registered... REPEATEDLY promised callback within n 48 Hours . A week later ... NOTHING. Virgin have no customer support. Avoid them
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andrew woolner
(@a_woolner) reported
@virginmedia is there a fault with the hub 3 as the router keeps kicking all devices off the hub and then takes a few minutes until it reconnects to the devices we have restarted the router and the problem persists I'm not going to beat around the bush it's rather annoying, help?
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Fluffs the Kaiju 🔥🦖 | Kaiju VTuber
(@KaijuFluffs) reported
Is #virginmedia ran by hamsters on wheels? I swear to **** my ethernet just died.
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simon le vans 💙
(@simonlevans) reported
And the @virginmedia ‘check service status’ website is down too. How are you so poor at what you do?
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trevor viette
(@trevorviette01) reported
@virginmedia Yes all the time and even when they sent an engineer couldn't fix it !!