Virgin Media Outage Report in Frimley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frimley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frimley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Frimley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Bracknell, Addlestone, Fleet, Woking, Aldershot, Chertsey, Guildford, Farnborough and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Frimley, England
Latest outage, problems and issue reports in Frimley and nearby locations:
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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mike
(@mikeperrin58) reported
from
Egham, England
Anybody else having problems contacting Virgin Media now they have put their prices up
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Not Alex
(@a_peezy22) reported
from
Windsor, England
Another day, another @virginmedia outage 🙃
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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mike
(@mikeperrin58) reported
from
Egham, England
@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Imogen Gould
(@swimogen) reported
@virginmedia our virgin box has lost signal to channel 4 & itv channels today. We have rebooted the box 3 times but had no luck. Tried to call your helpline & just got ‘reboot the box’. Please could you help??
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Brian Zellner
(@zellnerb) reported
@virginmedia - 6 weeks and still very spotty internet. Speeds slow and drops at least once an hour. All of TW9 complaining. When will this get fixed? Are we expected to pay for service we’re not getting? @LBRUT @LBRuT_Help , help!
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Charlotte
(@__CharlotteMae) reported
@virginmedia There are no issues in my area, and considering the price your service costs I would expect to be able to access my lessons.
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We〽️〽️Y
(@WemiCokobar) reported
Having a service provider like @Virginmedia is like a jail sentence you are never getting out it!!! @richardbranson pls sort your brand out before you lose all your loyal customers!
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Donna Caslin
(@caslin_donna) reported
@virginmedia The advisor talked me through resetting the box yesterday & it didn't clear the problem!
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Geoff E.
(@Spokes_Gaming) reported
@JurassicJunkie Holy moly, @virginmedia, what are you doing to my poor friend’s interwebs??!!
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Seymour StainGlass
(@SStainGlass) reported
@VirginMediaNews @VirginMediaCorp so this is how it goes these days. @virginmedia does not provide service for 5 days. Customer complains. You ignore customer. Customer opens a claim. You close it without getting back to the customer. I bet it’s #covid fault not your poor CS
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Paul Taylor
(@PaulTay43772850) reported
@virginmedia terrible service once again! Been on hold 1 1/2 hrs and no reply to text to sort out my bill. Trying for the 5th time as its still more than agreed. Can I cancel my direct debit as its not what I agreed?
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Ellie Anderson
(@xellieanderson_) reported
@virginmedia been on hold for hours this week to speak to someone as we cancelled our contract due to not being able to use the WiFi and I have been emailed saying money will be taken from our account in a week or so. We haven’t even used the WiFi once, shocking customer service.
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Martin Richardson
(@martin_rich2021) reported
@virginmedia Perhaps you should get investors to invest for long term returns? Your security needs investment too, 900k customer details last year i think it was. I was one of them and got hacked asxa result.