Virgin Media Outage Report in Frimley, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frimley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frimley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Frimley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Reading, Chertsey, Guildford, Windsor, Aldershot, Woking, Farnborough, Camberley, Bracknell, Wokingham, Weybridge, Addlestone and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Chertsey |
Internet | |
| Guildford |
Internet | |
| Windsor |
TV | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frimley, England
Latest outage, problems and issue reports in Frimley and nearby locations:
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
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mike
(@mikeperrin58) reported
from
Egham, England
@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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John Mitchell
(@LordConnaught) reported
from
Reading, England
@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Not Alex
(@a_peezy22) reported
from
Windsor, England
Another day, another @virginmedia outage 🙃
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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mike
(@mikeperrin58) reported
from
Egham, England
Anybody else having problems contacting Virgin Media now they have put their prices up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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buxton1984
(@buxton19841) reported
@virginmedia Thank you for the reply. It is not just at the moment it is daily. I have already completed all of your advice in the guide as mentioned. I would have though the problem is obvious. Poor speeds not anywhere close to what I am paying for
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Johnny Douglas
(@revjdouglas) reported
@virginmedia Respectfully I don't want to join another forum but urgently need the provision of services from your company recognising that we pay significant amounts of money every month... please might you arrange for help from an engineer?
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Ben Bowen
(@benbowen1989) reported
@virginmedia hi i need help with cancellation i was on hold for 2hrs and then i just get the phone put down happens everytime ??
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Emily
(@Emily_rgn) reported
@virginmedia Do you not offer a call back service? It is honestly ridiculous I don’t have time to keep on holding for over an hour every day to be hung up on. I think I will take my service elsewhere tbh.
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Emma Richards
(@teacheremma) reported
@virginmedia Yes it is only the WiFi, it doesn’t even travel for 10m down the length of the house. I’ve had to buy extenders which still aren’t great. No mirrors, cordless phones or fish tanks in between router and where the signal gets lost
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PJ Lumley
(@LumleyPj) reported
@virginmedia Which don’t work. Sent me through to call centre agent who can’t help. Unbelievably bad customer service!
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Steve Mellor
(@ssjjsd) reported
@virginmedia I’m just going to cancel the direct debit as your company can’t be bothered to help it’s long term customers. Shame they don’t answer calls as quickly as they answer tweets. I’ll add this stream to the Facebook page.
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ItsMeNorahE
(@norah_its) reported
@virginmedia Please can someone actually help because I’ve not been able to take one work conference call today. My connection has been in and out all day. Having to tell colleagues I can’t be reached
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia I hope so too! But it's hard to hope when goals keep shifting and the promised calls to confirm details never come. Instead I'm left bitter and determined to take this to the ombudsman. This is what I've told her she must threaten to do next time she calls (you ghosted her today)
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Adam Sterdam
(@bogieboris) reported
@virginmedia ..’log in to upgrade’-type messages that just take me back to the account homepage. For a tech&comms company to have such a dog’s dinner of a website is embarrassing. I just want to find out more about the service, whether it’s available, and how I can get it.