Virgin Media Outage Report in Witley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Witley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Witley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Witley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Guildford, Farnborough, Woking and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| Guildford |
TV | |
| Guildford |
Internet | |
| Farnborough |
Phone | |
| Guildford |
Internet | |
| Farnborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Witley, England
Latest outage, problems and issue reports in Witley and nearby locations:
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No my WiFi was stopping and starting , Iv never signed in
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Dyne
(@dyne_nick) reported
@virginmedia For what reason and outcome? Can you do anything to help or are you just checking cosmetic?
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macman9999
(@macman9999) reported
@virginmedia Hi, i live at BH15 4QW. i called customer services today about my on going fault im having, intermitent outages, 650 of them in 2 day's, i am now being told this could go on till Feb 2. This cant be right. Struggling to work.
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Paul J. Winfield
(@PaulWinfield17) reported
@vmbusiness Continuing the problems with Virgin Media Business. Suplied Router has the wrong password. Back on support with them AGAIN today. Really regretting signing up to these clowns.
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Unethical Dodgson
(@UnethicalDodgso) reported
@PixelWarriorsA @Sparihaa @virginmedia I was with Virgin for a long *** time when I lived with my parents. Was never a good service. Then in my first home. Still not good. Since I moved from there and in two homes I've had TalkTalk and have friends with other providers who have less issues. Thankfully.
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Elma Ryder
(@ElmaRyder) reported
Another Virgin media poll today, this time desperately trying to stir unrest about our "THiRd WUrrLd" health service - apparently 80% of respondents are "concerned about misdiagnosis" 🙄
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Jay Deane
(@jaydeane07) reported
@virginmedia Hi is there a problem with your WhatsApp chat ? I’ve tried to chase up an order of a wifi pod and it just keeps going around in circles? Thanks Jay Deane
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David Caulfield He/Him 🏴🇪🇺
(@dmckatana) reported
Hello again @virginmedia can you explain why i don't have any TV service in my living room yet again. I have a rotating welcome screen. This happened before Xmas as well and I didn't have TV for about 2 weeks. If this is going to be a recurring thing what's is the point of
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Paul Hegarty
(@Kashmir_Skies) reported
It really annoys me when you have to spend time on 4 phone calls of around 40 mins each and they still don't understand you want to terminate your contract. So i don't mind saying it how it is online. Shame on you #VirginMedia
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Josh Egglestone
(@EgglestoneJ) reported
@virginmedia I was making a complaint about you sending external connection engineers to a house we havent completed the purchase of yet and annoying our seller. Despite using the home move service confirm our moving date as the 27th Jan and spending a further 2.5 hours cleaning up your mess
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Frankie Morley
(@FrankieMorley6) reported
Sorry to Karen but @virginmedia has genuinely the worst customer service I’ve ever experienced. I’m at a loss for what to do about our experience with them.