Virgin Media Outage Report in Witley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Witley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Witley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Witley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Godalming, Guildford, Aldershot, Farnborough, Fleet and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Guildford |
Internet | |
| Guildford |
Internet | |
| Aldershot |
TV | |
| Farnborough |
TV | |
| Farnborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Witley, England
Latest outage, problems and issue reports in Witley and nearby locations:
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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john clark
(@elburgo) reported
from
Liss, England
@SophieEB We gave up on #virginmedia very poor service
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Kettlewell
(@Jarvislave) reported
@virginmedia how am I supposed to get hold of someone to cancel my account. You are charging me double your new customer deals and 3 times now I’ve reported my TiVo box broken and no one gets back to me. The sky deal is so much cheaper.
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Jen steward
(@jenpaigeharl) reported
@virginmedia On the day they said they would they would have had time to get the issue sorted b4 the proper connection day! Instead they have told us we need to wait another month??? This was all booked in for weeks b4 I’ve had no tv or internet for over 2 weeks already and now ur expecting
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Dermot Bolton
(@CheeseSlices) reported
@davidjwbailey @virginmedia We only get broadband from @virginmedia now. Money saved goes on service subscriptions that we actually want.
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Chris
(@ChrisMerritt123) reported
@rich_emery @virginmedia I was passed around 4 departments the first time, 2 hours on the phone and no solution
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Chris
(@ChrisMerritt123) reported
@virginmedia No still nothing at all. Complaint was because there was an error made by your team when setting up my new account that left me with no internet for 4 days.
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Harry
(@Harryafc) reported
@jenpaigeharl @virginmedia @Ofcom Yeh honestly I filled in online form and they got back to me few days later but raise complaint too with virgin that seems to help eventually
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Michael
(@BoxingFanatic_) reported
@virginmedia @dezcass I wouldn’t advise calling. They’re saying all the call centres are closed. Absolutely farcical customer service.
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Stephen Donachie
(@morriton) reported
@virginmedia I've just spent 1 hour 30 mins on hold then 40 mins talking to someone by the name of Akshay on live web chat only to be cut off and connected with a new web bot before I could sort out anything, the service is disgraceful and seriously has me considering leaving!
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Rob Tongeman
(@robtongeman) reported
@ThatProgrammerr @vmbusinesshelp @vmbusiness They think their customers don’t know anything. It’s way easier to blame us than fix their network… This happens regularly. Maybe we should start a campaign …. 🤨
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Mark J Denn
(@markjdenn) reported
@virginmedia been trying to get someone to sell me a booster for my broadband HELP chat and call back obviously not working