Virgin Media Outage Report in Witley, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Witley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Witley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Witley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Aldershot, Farnborough, Woking, Fleet and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet | |
| Aldershot |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Witley, England
Latest outage, problems and issue reports in Witley and nearby locations:
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane robertson
(@Janerob01) reported
@DrHoenderkamp @virginmedia @virginmedia are the worst broadband providers ever service kept dropping on us
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SR
(@SR_ARUN_) reported
@virginmedia Worst customer service Even after waiting for hours on call and raising an issue your customer care agents telling to wait another 24 hours to check it. Worst. Facing connection issues and red light in hub 3 for 3 days. Even after Resetting it's same. Help ASAP
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Paul Bentley
(@TheThing444) reported
@virginmedia LOL...it's now saying there's an issue in my area! Broadband, TV & Phone...All off! It says that the likely date it will be fixed will be tomorrow lunchtime! So that's my relaxing Friday night blown to bits! I pay over £150 a month this monstrosity! Can't even phone to tell you!
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Vim Fuego
(@VimFuego9) reported
@DrHoenderkamp @virginmedia We have to be one of the worst if not the worst country for customer service
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Simon Defoe
(@sdefoe01) reported
@virginmedia hi, can you help pls, since I've had the upgrade (which is so much better by the way) how can I sort the volume out? It seems like half the channels Inc hd/uhd are at different levels, bbc louder than itv for eg...tia
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Gill Coates
(@GillCoates5) reported
@virginmedia Nothing. I can’t get through to anyone on the phone. No one has responded to my emailed complaints and Holly Willoughby hangs up when her recorded message finishes. It’s beyond a joke. I was sent a link to get updates on how Virgin was getting on fixing the problem and it took
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Russell Large
(@RussellLarge84) reported
@virginmedia can you tell me why I need to keep my 360 box on downstairs (not on standby) to be able to watch recordings on my mini box upstairs? Poor design having to keep both boxes on.
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VAS
(@johnvasili1) reported
@virginmedia I can't be bothered wasting anymore time I'll just cancel all services.
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Michael Dowman
(@mdowman) reported
@virginmedia Been almost 7 hours now. I'm unable to register or login to manage my virgin media account online. IT ticket P011602696.
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Todd 🇧🇧💪🏾🎮
(@ToddGM246) reported
Jeez, something happening in my area. My broadband is down and my mobile data is slower than 56K. #VirginMedia #EE