Virgin Media Outage Report in Lightwater, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Guildford, Slough, Hayes, Aldershot, Walton-on-Thames, Feltham, Woking, Chertsey, Farnborough, Fleet, Camberley, Cobham, Weybridge and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Internet | |
| Guildford |
Internet | |
| Slough |
Total Blackout | |
| Slough |
Internet | |
| Slough |
||
| Hayes |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
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Andrew Clemens
(@andrewclemens78) reported
from
Datchet, England
@SkiProJG Never had anywhere near what we are supposed to get and we are about to get a price hike soon to thank us for being a loyal customer. Can I get hold of anyone to discuss this at @virginmedia’s end? Can I f...!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary The Mechanic #GrimeNetwork
(@GrimeMechanic) reported
@virginmedia You have a virgin media vehicle in a Garage that needs collection can you help if I DM you the address of there unit they work from
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lee cruttenden
(@leecrutts) reported
@virginmedia another day trying to get hold of your staff to fix my wi-if 😡 months of unforfilled contract and when I try to cancel due to this breech I am meet with staff who do not understand me and again want to discuss my O2 SIM card 🤔 shocking!! Help!!!
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Sophie Ratcliffe
(@SophieR61655389) reported
@virginmedia I called to report issues we were experiencing with our broadband service.I was told if I were to take an O2 sim at £7 a month I could get a free upgrade to 350mbps (from 200).I said I had no need for that, again I was asked if I’d take the sim. The upgrade was applied for free.
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Mrs H
(@Mrs_H33) reported
@virginmedia shocking service! Intermittent wifi for over 3 mnth. Keep getting fobbed off, cant cancel for another 6 months because I'm in contract. So you take my money, don't provide the service I'm paying for, then I pay more to cancel - couldn't make this **** up if i tried!!
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James Whittle-Hall
(@jameswhittle91) reported
@virginmedia any chance someone can help regarding my landline.
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Colin Gould
(@ColinGould2) reported
What is going on with your phone lines @virginmedia ? Trying 150 and disconnects immediately. Main line seems a constant answerphone saying lines are busy. How do we therefore contact you? It really is a poor support service
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🎤Toby Gilles🎤
(@tobygilles) reported
Hi @CitizensAdvice. Wonder if you can help? I'm a VAT-registered sole trader. As part of my work I have a @virginmedia account. The Virgin bills don't mention the VAT paid. Virgin say they'll send paper VAT receipts for £2/month. There's no free option (no paper). Is this legal?
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@geggenpress
(@wiltj72) reported
@KirkbyScouser @virginmedia They are the worst, plundering your account for huge, random, wrong amounts each month, while providing a **** service on TV and broadband that both drop regularly, alongside **** customer service. Best decision ever to **** them off.
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Sarah Courbet
(@sarah_courbet) reported
Reminded what an exemplary service @VodafoneUK provide. Called ref a death & straight through to a specialist, talked to an empathetic human who sorted it all out. Unlike @virginmedia - eventually spoke to the most patronising human ever & not sorted. Guess who I'm sticking with?
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margaret larn
(@19maggie78) reported
@IpswichJules @virginmedia Ask for a loss of service credit.