Virgin Media Outage Report in Lightwater, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Bagshot, Farnborough, Walton-on-Thames, Godalming, Aldershot, Slough, Woking, Feltham, Windsor, Camberley, Hayes, Datchet, Weybridge and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| Bagshot |
Internet | |
| Farnborough |
Total Blackout | |
| Walton-on-Thames |
Wi-fi | |
| Godalming |
Internet | |
| Aldershot |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!
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Shakeel
(@Shakeel655) reported
from
Slough, England
@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Chobe Clarke
(@BRYCECHOBE) reported
from
Wokingham, England
@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colossal MC
(@ColossalMC) reported
@virginmedia New tenant. Was sent QuickStart kit. No Virgin Media wall socket in property, no working VM omnibox outside property. Moving this weekend, need service for work/Uni/etc on Monday. Please advise? Thanks
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Louisa U
(@Looby_Lou80) reported
@virginmedia I'm trying. Been cut off twice after being on hold, spoke to a lady who refused to cancel and was trying to move my service and currently an hour into hold on live chat. At this rate I'm just cancelling my DD and posting your kit back to you
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Matt Archibald
(@92archibaldm) reported
Internet out (again) rings @virginmedia Can’t speak to anyone until I’ve accessed a link they send via text. Can’t access the link because the internet is down 🤡🙃 Nice one 👍🏻 @virginmedia purposely trying to
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David Miller
(@djmdulwich) reported
@virginmedia I am trying to activate a mobile order which has been parked for three days and now the call centre perosn is trying to resell me the deal I have ordered. I'm trying to be a new customer - this is not great. Please can someone sort this !
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Debbie Williams
(@DebbieW11956584) reported
Dear @virginmedia .. 5 days to try to cancel my account. Cutting me off, giving me fake email addresses. At my wits end! All screen shots and calls have been recorded!
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Alex Fowler
(@jumpingmuffin) reported
@virginmedia problems with download speed then back to normal for a week at about 300mbs but now back to 13mbs, no issue in area or problem with router, what’s going on!?
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Yeeeeee
(@isolatedscot) reported
@virginmedia Works like normal unless I'm having the issues, then it can't register the hub until I reset
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Tony Wright
(@tonymwright64) reported
@SODASam_ @virginmedia Sky mobile, been with them 6 years and never had a problem
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Shiv Gill
(@shivster84) reported
@virginmedia No. I've just been on a 45 minute call with your tech team and still unable to resolve it. All attempts to resolve have failed. I've raised a formal complaint as not happy paying for a service I am not receiving. Why not just admit their is a fault with your network again?
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Lyrehc 🖤
(@Bobbinssx) reported
@virginmedia the past few weeks anytime I try to stream anything it doesn't work, just constantly loads. Tried pulling the router out and restarting along with my firestick and it still doesn't work...