Virgin Media Outage Report in Lightwater, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Slough, Woking, Guildford, Walton-on-Thames, Feltham, Hayes, Farnborough, Bracknell, Camberley, Fleet, Aldershot, West Byfleet, Addlestone, Chertsey and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| Woking |
TV | |
| Guildford |
Internet | |
| Walton-on-Thames |
Internet | |
| Slough |
Internet | |
| Feltham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia still no reply from your text service absolutely disgusting !!!!
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe
(@mellish59767912) reported
@edwards0819 @virginmedia Jan, I am facing the exact same issue as you. Installation date was today, was informed at 6pm (!!) last night that there’s an issue and we won’t be able to get connected for another 15 days. I work from home and have been offered no resolution. Abhorrent service.
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Adrian Lomas
(@adrianlomas) reported
@virginmedia Services installed for years. Cable broken outside. First guys said couldn’t blow the cable. Second guys came said they could, third guys not yet arrived to connect it .
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Brandon
(@brandon7438) reported
@CuckooInternet What network do you have as im leaving virgin media and need speed for around 15 devices (includes cameras, smart devices)
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kamil 👁👅👁
(@shookamil) reported
@virginmedia Hia, the automated service said there’s no issues with broadband in my area
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Dan Conn
(@danjconn) reported
@RegGBlinker @virginmedia I really don't like publicly shaming companies like this but after hearing that they couldn't raise a complaint for this on my behalf either I've just hit my limit. My ex wants to stay with them because it's easy but I'm now with a company called Andrews & Arnold who are ace!
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MIAHFX
(@M14HFX) reported
@virginmedia You have a bunch of unprofessional ill mannered useless people working for you at you Newcastle call centre especially Alex & his manager Amber who i never spoke to but has no idea about you complaints policy. I will be going to Ofcom regarding complaint
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Aston
(@AstonLive) reported
@virginmedia Can you just tell me this tho please why do I have better version and internet than my friend who lives one street away from me yet he never lags or disconnects from game on his Xbox when we are both on virgin?
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Sarah Dentith
(@SMC2003) reported
@virginmedia Thankfully I'm savvy enough to realise that this is a scam and I hang up immediately. However, it is becoming increasingly annoying. This has been happening for months now. Just thought you ought to be aware of what is happening.
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Dan Conn
(@danjconn) reported
Now still paying for the service so that my ex doesn't get cut off, all because internally @virginmedia can't actually talk to their own internal departments and allow the service to be transferred. Some. Three. Months. Later.
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Nick King
(@nickkingtwo) reported
@virginmedia Hi, I was on the right package but as I wasn't a new customer, rather a customer of 20 years I was expected to pay £6 a month extra where as a new customers gets UHD free on the same package. I've sorted it this morning on live chat, thanks for the reply.