Virgin Media Outage Report in Lightwater, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Fleet, Slough, Aldershot, Camberley, Guildford, Feltham, Godalming, Bracknell, Walton-on-Thames, Wokingham, Ascot, Woking, Yateley and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Wi-fi | |
| Fleet |
Internet | |
| Slough |
Internet | |
| Aldershot |
Internet | |
| Camberley |
Phone | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Not Alex
(@a_peezy22) reported
from
Windsor, England
Another day, another @virginmedia outage 🙃
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Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Shin Dhother
(@ShinDhother) reported
from
Slough, England
@virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Morris
(@IanMorris78) reported
@virginmedia Just spoken to someone who was very good. Apparently they don't have access to the system that allows you to move one hub to a new address. They're sending new hardware, which is great, but I can't help think you're wasting money on this.
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Chris Parsons
(@chrisnparsons) reported
@virginmedia @dqjackson The pixelation issue was NOT short-lived, it was from 18:00 to 21:25, nearly 3.5 hrs. That the SD feed was unaffected is not relevant to the complaint, it isn't what the complaint pertains to. Now you are refusing to make any refund without writing to @Ofcom to take it further.
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Sam Winter
(@SamWinter79) reported
@virginmedia I get the same easy answer from customer service every time . Like I said nothing happened. I can’t register again . Getting I already registered msg.think better to go with some one else rather than wasting more time .
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Peter mcgoldrick
(@PetermcRed) reported
@philosofarr @DavidEdmonds100 @virginmedia We had this problem for 6 weeks, they did nothing. Switched to BT much better, still trying to stop virgin threatening and bullying me to pay for faulty broadband.
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Dan Bishop
(@TheDanBishop) reported
@virginmedia Either your call center staff are getting much ruder or there's a scammer claiming they're from Virgin Media. Had 6 phonecalls in the past hour from different people claiming there's a problem with our internet, but there isn't?
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Wendy Beale
(@TheWendyBeale24) reported
@virginmedia Yes! Apparently no issues.....but it’s constantly intermittent....
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pierce maher
(@maher_pierce) reported
@virginmedia Still not resolved main box not working multi room box is working broadband issues with new router apparently new updates coming for that no timeframe and was told on sat your team is looking into box issue
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kak🍒 #blm
(@lapenlaa) reported
@virginmedia well it says there's a fault and they're sending an engineer to fix it but we'll see if it actually helps. its probably cut off 10+ times in the past month so I'm praying this fix will do something
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Nicky Kellett
(@hill7nicky) reported
@virginmedia No, as I said no one answers the phone and having tried to sort this 3 times through the online chat you have messed it up every time so I would like someone to contact me to resolve this issue.