Virgin Media Outage Report in Balham, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Balham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Balham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Balham, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Poplar, Camden Town, Tadworth, Croydon, Barking, City of Westminster, Newham, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 38 seconds ago |
|
Wembley
|
Internet | 3 hours ago |
|
London
|
Internet | 4 hours ago |
|
Poplar
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 4 hours ago |
|
London
|
Internet | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Balham, England
Latest outage, problems and issue reports in Balham and nearby locations:
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Saba (@saba_shaukat) reported from Richmond, England@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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Billy Davies (@billydavies07) reported from Croydon, England@virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok ๐๐ผ
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๐ณ๏ธโ๐ Barnaby and Chris๐ (@AmbroseBarnaby) reported from Richmond, EnglandTypical No Virgin Media again but I know itโs not just me as thousands of people on here seem to have same issues typical.
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BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet youโll never admit it you need to get a new hub4 sharpish ๐ก๐ก
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Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England@virginmedia My broadband not working properly
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Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England@virginmedia No. Nothing. There never is. Itโs become part of life but itโs really not good enough. I can see from other customer complaints that I am not alone.
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Keith (@keith319) reported from Camden Town, England@virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so donโt know whatโs causing this.
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Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England@chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasnโt giving him any information about my movements or reasons for cancelling
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๐๐๐๐๐ ๐๐๐๐ ๐ฆ (@boilourdenim) reported from East Ham, England@virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.
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Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England@virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous
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Housepanda (@bambooped) reported from Lambeth, England@washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past
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black lives matter (@luke_strollo) reported from Brentford, England@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Ian McKenna (@ianmckennaftrc) reported from Islington, EnglandService 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me
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Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England@virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations
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Ayako (@Ashirane) reported from Camden Town, England@virginmedia itโs been three days weโre experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia OMG r u serious now there is a fault on the line hello ๐๐ผ my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random ๐ณ๐๐ก
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Right Beer Right Now (@sparkymcgrath70) reported from Bromley, England@virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!
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Right Beer Right Now (@sparkymcgrath70) reported from Bromley, England@virginmedia Internet has been patchy for the last few weeks to say the least but recently almost non existent. Called help desk and followed automated advice, reset router etc a number of times but no joy. This makes it almost impossible to home school my kids. Please advise!
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you ๐๐ผ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mudassar Malik (@madmuddy) reported@virginmedia 17 April it should have all been done, now down at 21 may. My previous internet provider is cut end of April. I gave a 2 week cross over to ensure Iโd have internet! Speaking to your cc team is awful, not getting anywhere. 3 x failed promises to call me back!!
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Chris McCausland - 2022 tour on sale! (@chrismccausland) reported@virginmedia Yes. It just says all service is down. Not fixed until tomorrow. It did this on Wednesday as well.
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Rianna Davis โฟ๏ธ (@RiannaDavis92) reported@virginmedia both my phones now reconnected and stopped dropping. just odd because the pc is connected via ethernet cable and shown no issues. ill see how it goes thanks for the fast response
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John17 (@Yonzinho06) reported@virginmedia If I'm paying ยฃ48 a month and in that month my interest goes down two thirds of the month I should at the very least be compensated for two thirds of my bill, if it continues to go down in the following months that should increase for all the inconvenience!
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trappyarsenal (@trippyarsenal) reported@virginmedia 2/2 wonโt close it, they canโt arrange the return either and all the time Iโm stuck paying, 25 years a customer and you are treated like a criminals by a company with processes that make the department of works and pensions look like a streamlined efficient organisation
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Rohit Ranjan (@UXRohit) reported@virginmedia Do you have any service maintenance going on in Greenford London Area. (UB6 8QL) . My home internet connection down from past one hour.
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John17 (@Yonzinho06) reported@virginmedia Your compensation is beyond laughable, you only pay out for consecutive days down for a prolonged period of time so it doesn't matter if my internet goes down for an hour in the morning and a few hours at night every day, its a total loop hole by virgin to get out of paying out!!
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premieral (@premieral) reported@virginmedia does anybody get anywhere like your advertised and charged for broadband speed? I am 6 months in to trying to get my 500mbs speed above 116 mbs with customer service being anything but a customer service. I would be interested to know
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Rachel loves wordy stuff ๐ (@patientandkind2) reported@virginmedia Yes, and we were told that we can't cancel. Several times.
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Beth Mitchell (@bethym09) reported@virginmedia But why are you the only service not to have reached an agreement? Virgin need to accept there are competitors out there. Get off your high horse and reach a deal! Also 'improve'.