Virgin Media Outage Report in Deptford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Deptford come from postal codes SE8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Deptford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Deptford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Deptford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Romford, Ealing, Croydon, London, Tower Hamlets, Lewisham, Finchley, Charlton, Enfield Town, Tottenham, Hackney, City of Westminster, Wembley, Bermondsey and Thamesmead.
| City | Problem Type | Report Time |
|---|---|---|
 Romford |
TV | |
| Ealing |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
||
| Tower Hamlets |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Deptford, England
Latest outage, problems and issue reports in Deptford and nearby locations:
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Omid 👨🏻💻
(@OL_Vision) reported
from
Sutton at Hone, England
@NoelClarke @skytv @NOWTV Damn you @virginmedia
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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Andy Bull
(@AndyBullyBull) reported
from
Poplar, England
@virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.
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N16Breda YesWeRepealedThe8th
(@N16Breda) reported
from
Hackney, England
@EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
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Gillian Hudson
(@JillHudson21) reported
from
Camden Town, England
@MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.
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Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
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The Olive Rooms
(@TheOliveRoomsE9) reported
from
Hackney, England
@virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money
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Will Hide
(@Willhide) reported
from
Camden Town, England
@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia Your call centres are either closed or not answering What do I have to do to cancel a sky sports package with no sport Your customer service is a joke
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline C
(@cazzie1951) reported
@virginmedia I reported fault on 9th Dec. fixed 22nd Dec. The link you sent me says the "Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.
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Dr Cinnamon Remote
(@cinnamonremote) reported
@virginmedia I’ve phoned and emailed for about two years now. Nice lady on the complaints line last time said you needed the customer to confirm the error. So the emails are still coming to me. I’ll try sending a quick note to that address then if another one turns up, forward it too. Thanks
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Jamie.
(@itsjamielike) reported
@virginmedia I just want to access 5G services again, I was moved back to the EE network as a temp fix for a different issue initially. I wanted to raise a complaint with the agent lastnight after an awkward silence the call conviently was ended.
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Wayne Garwood
(@wayne_garwood) reported
Omg virgin media are impossible to deal with!! really dont know how they get away with such poor customer service.
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Fred
(@Fred51548753) reported
@virginmedia Pretty pointless. Virgin media have said they have put their it dept on to the issue several times with no success. I am resigned to the fact that this issue has your experts beaten
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bhanu pratap
(@bhanupratap82) reported
@virginmedia is the worst company I ever came across. In last few days spent N no of hours and yet the issue remains un-resolved.
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Linda
(@cynicalgranny1) reported
@virginmedia Yes it is .we had to use that to try & find out why our mobile signal was down. We didn't get even get a proper answer as to why we had no mobile network but got charged for the privilege.
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Rob Kendrick
(@rjek) reported
@virginmedia Incidentally, the connection is so bad trying to use the self-service line tester that says everything is fine times out half the time.
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Sturgeon Sturgeon get tae ....
(@Gretadoone) reported
@virginmedia @virginmedia Please don’t say you can’t when what you actually mean is you won’t. No reason why you “can’t” do existing customers the same deal as you are offering new customer.
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P. Midgley
(@PaulMidgley13) reported
@OneGrumpyMF @virginmedia Not last long ,mine is very poor,like there customer service 🤬!!