Virgin Media Outage Report in Ware, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ware, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ware and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Ware, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, St Albans, Harlow, Waltham Cross, Stevenage, Barnet, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin, Loughton, Welwyn and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ware, England
Latest outage, problems and issue reports in Ware and nearby locations:
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No worries. I’ll just spend a third hour on the phone to have someone read a script to me that doesn’t answer my question. I’ve got nothing else I’d rather do. Cracking service guys. Really feeling that you care.
-
Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
-
Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
-
The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.
-
Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
-
Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
-
Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
London Colney, England
@virginmedia I’m on a sim only deal with you recently taken it out, but looks like I have under estimated how much data I need is it possible to switch to a higher data plan? And then if not needed move back down?
-
Guy F
(@askgeez) reported
from
Loughton, England
@virginmedia are there known issues with broadband in Loughton IG104QU? Had very patchy speeds recently . Paying for 350mb, typically getting 150mb+. Few days now of <30mb 😫
-
Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
-
Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!
-
James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
-
james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
-
The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
-
🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Your agent told me that only 2 people are working. 2 people!!! I pay for a high performance business line. Unbelievable. Cost cutting over customer care. Your shareholders will be delighted.
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
-
james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia It seems whatever time of day I call it’s ‘busier than normal’. Hmmm. My internet connection is awful is the problem. I’d love someone to call me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Freeman
(@mark3man) reported
@virginmedia Just for you, I have tried that again. It is still down. Mind you, the service status says there is a damaged cable in the area so I doubt if a hard reset would really do it. What I need is more information, to be honest... how long is this likely to go on for? WFH & all that
-
ben pykett
(@benpykett) reported
from
Grimsby, England
@virginmedia can’t believe the customer service with you guys
-
Appliance Repair Man
(@lunarman2000) reported
@virginmedia I don't think this was the case. Your CC agent clearly stated they have been working on outage issues in the area since June/July 2020 its all on record as you do record your calls. I asked him why we hadn't been advised about this and he tried he's best to not answer.
-
Thush
(@Thushar_j) reported
@virginmedia Please improve my mbps upload speed...its is sometimes soo slow that I break up during online meetings.
-
Mark Freeman
(@mark3man) reported
@virginmedia Like, the fix estimate was 6pm today and hasn’t been updated to a later time after that time passed. Does that mean it’s getting nearer to a fix?
-
Sundeep Nijran
(@Nijran1973) reported
@virginmedia I have had no service and you told me on phone you have no record of me logging issue which is blatant lie. I was on calls to yourself in December for hours. A contract needs to be adhered on both parties you haven’t hence I want monies back and compensation
-
Roberto
(@MolyDati) reported
@virginmedia no, connections of any kind (internet, phone, TV) since yesterday afternoon in South London. The status says the outage is expected to be fixed at 6pm but it's 7 now. This started yesterday at 2pm. What's going on?
-
RickyMuzza
(@MuzzaRicky) reported
@Thushar_j @virginmedia To fix this please turn off and on again. Thank you. Virgin Team.
-
Kat Hill ⚓️
(@KatNatHill) reported
Question for you @virginmedia how long does a TiVo box last? Had mine for years now and continually lose sound , TV guide just shows “to be announced” or completely freezes, even after going through network and making sure it’s all connected. Think it’s on its last legs
-
Bryn
(@BryanDaveyDong) reported
@virginmedia This "Someone is already logged in" glitch is making your service almost unusable as you keep automatically switching my wifi channel even though I specifically set it up not to and then I can't log in to change it back. Seriously considering switching ISP