Virgin Media Outage Report in Iver Heath, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Iver Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Iver Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Iver Heath, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Radlett, Harrow, Northwood, Slough, Acton, Ealing, Esher, Feltham, Hayes, Watford, Colindale, Walton-on-Thames and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Iver Heath, England
Latest outage, problems and issue reports in Iver Heath and nearby locations:
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Raymacuxbridge
(@raymacuxbridge) reported
from
Chalfont Saint Peter, England
@virginmedia just moved house and the internet services are terrible. No update from your team on how long the outage is going to be? Any update in the Chalfont area?
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Raymacuxbridge
(@raymacuxbridge) reported
from
Chalfont Saint Peter, England
@virginmedia you’ve just put my monthly bill by £5 for something which your online advisors said was free. Worst customer service ever!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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RetroTrance
(@retro_trance) reported
from
Harrow Weald, England
@nicknamesWoody @virginmedia They’re so crap aren’t they
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gina Butler
(@flubbermother) reported
@Mazstrict @virginmedia Three hours I was holding Friday, four departments, passed from pillar to post only to be cut off at 2 hours 57 minutes. Their service is atrocious.... Switched to Sky
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Rocky Boxer Junior - MMA
(@boxer_junior) reported
@virginmedia ZR as I said poor customer service. You win. I did not want the virgin tv fixed as it’s rubbish and I can live without it. You’ve bored me to death. The internet coming into my home is poor. I’ll carry on paying for the internet that doesn’t work. Don’t bother answering.
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Ana Hernandez
(@Ban_Ana_Smith) reported
@virginmedia I have currently been an hour and 15 minutes on the phone trying to get hold of movals and disconnection team and they keep sending me to customer services. I can't spend my whole evening on the phone!! 😭
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Honk
(@uncle_honka) reported
@virginmedia can you tell your resolution team that complaint reference C-2112201227 isn't resolved, cos apparently me emailing them 3 seperate times to tell them it wasn't and asking for a deadlock letter to send to the independent adjudicator gave the impression it was.
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Christopher Shaw
(@c_r_shaw) reported
@virginmedia Ah. Heading for day 5 then. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 14/02/2021 18:15:00. The Virgin Media Team.- ID: F008795191. Best wishes, the Virgin Media Team.
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Bob Condick
(@Justonebob) reported
@virginmedia so I've tried to cancel for 2 weeks now and you won't answer the phone, not in contract so just going to cancel direct debt, that cool?
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TwinsD
(@twinbabbas) reported
@virginmedia what a disgraceful service my phone service and broadband was cut off in less than a day leaving us with no services at all because we asked to go over to BT.
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Andrew Krisman
(@AndrewKrisman) reported
@virginmedia hi Virgin Media, I’ve spent over an hour trying to cancel my broadband account via phone and internet and finding your customer service impenetrable. I know I’m not a celeb, but can someone help me close my account!!
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Harjinder Kalsi
(@H7Factualist) reported
@virginmedia I have intermittent service on my broadband in W13 postcode.
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anthony dowling
(@toshlfc) reported
@spuddy1878 @virginmedia Wife mum been with them 26 years asked could they sort a decent package out no they said ok we leaving that’s your choice ha ha I would of told them to **** right off