Virgin Media Outage Report in Belfast, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Belfast come from postal codes BT1, BT7 and BT11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Belfast, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Belfast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Belfast, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Carrickfergus, Newtownabbey and Lisburn.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
||
| Carrickfergus |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Belfast, Northern Ireland
Latest outage, problems and issue reports in Belfast and nearby locations:
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
@virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.
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Seán O’Neill
(@thatsabelter) reported
from
Belfast, Northern Ireland
@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia They already have and said they can’t offer the service but they still want me to pay saying I moved into a non virgin area but it is a virgin area and the clause says if you can’t provide the service in an area I don’t pay the cancellation fee which I think this is covered by
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@uc_stan @virginmedia Can’t get a hold of them to cancel the fee tho they said it’s a non virgin area but they have it at every house on the street then it just ends at our apartments and starts again next house up like they went around the apartments purposely so it’s in the t&cs that’s their fault
-
WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
-
Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia Yes it just wasn’t laid in front of our apartments they went around instead so they can’t be connected to the virgin line and they want me to pay for moving to a non virgin area when it clearly is if the entire street has the line down bar this small section
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Ryan Murray
(@rmurrayld) reported
from
Dunmurry, Northern Ireland
@virginmedia WiFi down again, heap of sh*ttttttt
-
itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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Dazza B
(@Darrenbarrett01) reported
from
Belfast, Northern Ireland
@virginmedia 1 hour 14 minutes trying to get through to someone and still no answer not great customer service I guess..
-
donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
Absolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia @Fan_LondonSW Could she ring and cancel mine then as I can’t even get a hold of yous to do it myself
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony johno
(@johno_anthony) reported
@virginmedia You need to get connected in my street because the wires are all set up and the street what connects has it and all the others have it to apart from mine and sky r terrible
-
Peter Riocreux
(@IllSpellThat) reported
@virginmedia Another utility has dug up the pavement outside my house and damaged the ducting you installed quite recently. It is now already half full of soil. After they reinstate, it will no longer be usable as ducting. It would be much easier for you to fix it now while it is exposed.
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Peter Riocreux
(@IllSpellThat) reported
@virginmedia If you want people to report damage to your equipment, as I am trying to do, please make your chat bot a bit less of a cretin
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kemily
(@kemilycovers) reported
@RobaireBeckwith @virginmedia I’ve just had a similar experience today and throughout the pandemic they were impossible to get hold of to help us with a faulty mobile we were paying a lot of money for. Gone back to 3 who have excellent customer service.
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kimberley sands
(@kimberleysands3) reported
@virginmedia Yes my complaint is still open a manager named Sandra has been promising to call for weeks not good customer care at all
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Cpq
(@Cpqsc) reported
@virginmedia Was experiencing even through a wired connection yesterday, for wireless connections the issue was across all devices no matter how close to the router they were.
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Izzy lodge
(@lodge_izzy) reported
@virginmedia been on the phone for half an hour and just got hung up on - trying to cancel my contract at end of term but keep getting hung up on… really?!
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Alice Serras-Carroll
(@AliceSerras) reported
@virginmedia Hours wasted on the WhatsApp chat, going round in circles with no help or resolution. Top notch customer service team😡
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LegendKiller2k ⚪
(@legendkiller2k8) reported
@elonmusk Can you buy @virginmedia too and give a better service?
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Jacqui
(@JacquiAnimator) reported
@virginmedia That was not clear from your tweet. Ok, I give up. Thanks for responding at least. She has of course been contacting you and is attempting to get complaint processed.