Virgin Media Outage Report in Belfast, Northern Ireland
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The latest reports from users having issues in Belfast come from postal codes BT7, BT14, BT5 and BT11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Belfast, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Belfast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Belfast, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Lisburn, Belfast, Newtownabbey, Carrickfergus, Antrim and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Lisburn |
Internet | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Lisburn |
Internet | |
| Lisburn |
Total Blackout | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Belfast, Northern Ireland
Latest outage, problems and issue reports in Belfast and nearby locations:
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SCi
(@SCIGONE) reported
from
Lisburn, Northern Ireland
@virginmedia can you downgrade your tv package... looking to cancel my sports package....
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia Can someone get back to me please, my TV service is off and my broadband
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Nigel Ivy
(@nigelivy) reported
from
Belfast, Northern Ireland
@jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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Patrick
(@87Patthehammer) reported
from
Belfast, Northern Ireland
@virginmedia I absolutely detest your broadband... your online app... your website... your stupid wee robot questionnaire thingy, it’s as useful as a glass hammer 😡🤬
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Aaron Greenaway
(@aarongreenaway7) reported
from
Bangor, Northern Ireland
@virginmedia Still not working. Getting the error code on sky sports
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Graham
(@skelf73) reported
from
Belfast, Northern Ireland
@Omi1974 @sky @virginmedia Sounds like it's a sync issue. Hopefully reset should sort it. If it's one device try connecting with wps button. Should be front of hub and there should be one on ur Q box. Press n hold the one on hub for a few sec then same for Q box.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Finally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
@virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !
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Redcap
(@RedcapFilms) reported
from
Belfast, Northern Ireland
Of course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brad smith
(@BradSmithy98) reported
@virginmedia I’m not being funny, but why has my wifi been on and off for the past 2 hours you said, it was fixed and it’s just got worse and you say oh it’s a problem on my end well my wifi won’t be working at all if it was. Sort it out
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twocakesdakes
(@2cakesdakes) reported
@virginmedia good of you to up my broadband speed for no reason yet still charge fir a phone line that's never used. Shower of pricks
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Bamber Boozler
(@radiator4612) reported
@virginmedia Can you also update on when the online portal for reporting damage to you equipment is going to be fixed?
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mike g 🇪🇺🐝 🚴🏻♂️
(@GouldMP_UK) reported
Try to cancel my @virginmedia broadband at end of contract. After 23 minutes refusing all the offers I’m told that if I cancel I’ll lose my @O2 mobile number which I’ve had for 20 years and is a completely separate contract with, I thought, a different company. WTAF?
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Arjun Malkotia
(@ArjunMalkotia) reported
@virginmedia I’ve had no wifi, television for 48hours. You keep moving the goalposts on when this will be fixed. I pay over £100 PCM for this extremely poor service- no explanation and personal impact as I rely on broadband for a lot of stuff at home. #poorservice #virginmedia
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TheTimeWinder
(@The_Time_Winder) reported
@SpeedballTaters @PyrionFlax @virginmedia Oh jesus, I've not managed to catch a stream for a while so just been seeing his tweets. Hopefully virgin will just fix their **** in his area.
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GeeDub
(@realgeedub1979) reported
@virginmedia Okay...so clearing the cache and data gets all the devices back unpaused...so is that what we can do whenever we need to reset them all if it happens again yeah? Thanks for your help
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Joanne
(@Joanne52341794) reported
@virginmedia Yes I am a broadband customer that's why I'm asking for help! that's also why I asked you to DM so I could give you the email address etc so you might try to help me - 15+ years having no email issues & we're at this stage utterly shocking
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S D
(@anonAl31257442) reported
@virginmedia provider. The customer declined the offer and asked the equipment to be collected to which she was told that she will have to give 30 days notice (even though she was told that she would not be charged for anything) and now she will have to pay £51 as a final bill.
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Arjun Malkotia
(@ArjunMalkotia) reported
@virginmedia It’s a bit poor tbh, no pre-warning, and then moving goal posts on when the job will be complete. £8.40 per day compensation after 48hrs of registering a complaint. Simply not good enough, fore warning would have been much simpler and actually fixing the problem on time.