Virgin Media Outage Report in Castlereagh, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castlereagh, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castlereagh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 09: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Castlereagh, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Newtownards, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castlereagh, Northern Ireland
Latest outage, problems and issue reports in Castlereagh and nearby locations:
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Jon
(@DarkOldWolf) reported
from
Belfast, Northern Ireland
@virginmedia Can you confirm connectivity issues in Belfast please? I did have to disconnect for new carpet fitting, i put it all together again and it worked. I returned home at 830 to find it down again. #Belfast #VirginMedia #Internet
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SuzieWuzie
(@mrssbarnard) reported
from
Cultra, Northern Ireland
@CatrionaKing1 @virginmedia I'm a total tech idiot 🙈 It's a huge part of the reason companies like Virgin can take advantage
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Margaret Dunlop
(@lab_animal) reported
from
Belfast, Northern Ireland
@virginmedia any idea when the issues will be resolved in the BT14 area ? The fault status on the app is still saying due fixed at 10am !
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Harbour 💚
(@HarbourLord) reported
from
Belfast, Northern Ireland
@virginmedia you have the worst laid out website. All I'm trying to do is speak to someone on chat to figure out why I have zero upload speed right now and honestly thinking of just cancelling my broadband contract because your site is so unfriendly for customers to navigate.
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Angelina Fusco
(@FuscoTV) reported
from
Belfast, Northern Ireland
Dreadful #biz service @virginmedia all day and evening. To add to the problem @ITVX also stuttering
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Belfast B❄️❄️ks
(@BelfastBooks) reported
from
Belfast, Northern Ireland
Well done to @virginmedia’s off shore support team for taking a loyal customer of 24 years, treating them so insensitively that they’ve now cancelled their contract and will go elesewhere for phone, broadband and TV.
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Tom Keating
(@tomdkeating) reported
from
Carryduff, Northern Ireland
@virginmedia any idea why Broadband and TV are down all day today in BT8?
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Jon
(@DarkOldWolf) reported
from
Belfast, Northern Ireland
@staggy_dev @bradley_steve @virginmedia Is it still down for you in east?
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David Phelan
(@DavidPMet) reported
from
Lisburn, Northern Ireland
@virginmedia Yes. And another call already, that's 2 for today. I'm blocking both numbers. Terrible customer service practice.
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Tiárna McErlean
(@tmcerlean95) reported
from
Belfast, Northern Ireland
Ffs @virginmedia fed up with these network blackouts recently! I’m gonna find another provider at this rate 🙃 😡
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@AgentSWhelan
(@ASMagency) reported
from
Belfast, Northern Ireland
@virginmedia I’ve been on the phone 3 hours already to try and cancel my broadband/tv services and had my mobile phone cut off. Horrendous the time it takes to cancel
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Bee
(@beezlebum) reported
from
Belfast, Northern Ireland
@raycasey2003 Delicious! Having just spent six months of my life battling @virginmedia for the bare minimum compensation I was entitled to and witnessing their atrocious 'customer service', this has delighted me. I know he doesn't own Vigin Media anymore, but he created the monster.
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Andrew Larmour
(@larmour_andre) reported
from
Belfast, Northern Ireland
@virginmedia Sky Sports app “device limit reached” even though it has not been. Can not register/de-register devices on virgin app and it advises “contact your service provider” - which is yourselves.
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Diane Holt
(@DianePetherick) reported
from
Newtownards, Northern Ireland
@virginmedia my home phone is constantly not working, causing distress to my elderly mum. Trying to ring your 'helpline" today the recorded message is unintelligible. Any chance of help here?
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Gareth O’Hare
(@GarethOHare3) reported
from
Belfast, Northern Ireland
@virginmedia Oh for many a useless hour. We then spotted engineers outside. He said he wasn’t here to install internet, but to find Toby box. I said it’s there, someone dug it up 3 weeks ago. He said someone couldn’t find it during the week. Short story, it’s found please help
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Belfast B❄️❄️ks
(@BelfastBooks) reported
from
Belfast, Northern Ireland
Well done to @virginmedia’s off shore support team for taking a loyal customer of 24 years, treating them so insensitively that they’ve now cancelled their contract and will go elsewhere for phone, broadband and TV.
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Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No. You have proved beyond a shadow of a doubt your customer service is beyond useless.
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David Phelan
(@DavidPMet) reported
from
Lisburn, Northern Ireland
.@virginmedia please can you stop calling me every day? Long term customer offered £45 per month renewal, got double the speed for half the price with @TalkTalk 👏🏼 Since then, repeated calls offering £20 per month package, should have rewarded loyalty to begin with! @Ofcom
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Tom Keating
(@tomdkeating) reported
from
Carryduff, Northern Ireland
@Seanlpmccabe @virginmedia It was down early Thursday morning, 10:30am(ish), no snow then. Very poor that both TV and BB are down for so long.
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Adam McCalden
(@adammccalden) reported
from
Belfast, Northern Ireland
@virginmedia since my virgin mobile UK signal has been shifted from piggyback Vodafone to @O2 it has been a complete disaster, constant signal dropping, constant WiFi calling cutting. This is before my account has been transferred to O2. Complete and utter rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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2022 lockdowns coming if u dont step up
(@cliff_grieve) reported
@virginmedia i put in new password just goes back its not working which is why i am asking for a engineer to come and sort all the issues out
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Julie
(@julierone61) reported
@atjoshdavies @virginmedia Absolute madness! They have to be once if the worst service providers going - no wonder so many people are trying to cancel - ‘trying’ being the operative word!
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Claire LeBon Francis
(@ClaireLeBonF1) reported
@virginmedia 3 days trying to get through to customer services online with no luck. Waited on hold on the phone this evening for someone to cut me off when I got through. So frustrated- can someone get in touch?
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Liam Drumm
(@LiamDrumm) reported
@virginmedia its not letting me create an account so cant login online or use app. Can someone help me please as have tried your online help and been ignored.
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Mark Clawson
(@kramnoswalc) reported
@crouchie786 @virginmedia can’t get to speak to anyone to help at Virginmedia!!!, get faster broadband from a mobile company
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G00se0nTheL00se
(@g00se0n) reported
@virginmedia Can you please help me? my internet keeps completely going out every hour and it is very annoying. Also, I get best 10 mbps when downloading something.
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Emma Cassidy
(@lifelesslyyours) reported
@virginmedia can’t sign up to a broadband deal on the website, can’t get in contact with anyone to resolve the web issue - good luck making sales lads, doesn’t bode well for whatever customer service you might provide post sign up is it?
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Jack
(@Jackckckk) reported
@virginmedia any chance someone could DM me regarding some ongoing issues?
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✨⭐️𝐹𝓇𝑒𝓎𝒶🌙✨
(@HarmonyFreya) reported
@MattPoo46054021 @virginmedia You poor soul! LOL I was supposed to visit the UK last year.. but covid.
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Claire LeBon Francis
(@ClaireLeBonF1) reported
@virginmedia @virginmedia I have tried to get hold of somebody in customer services online webchat for the last 3 days- was on hold on the phone tonight for over an hour, to get through to someone who cut me off. Please can you get in touch?