Virgin Media Outage Report in Castlereagh, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castlereagh, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castlereagh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Castlereagh, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownards, Newtownabbey, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
TV | |
| Newtownards |
||
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Total Blackout | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castlereagh, Northern Ireland
Latest outage, problems and issue reports in Castlereagh and nearby locations:
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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Tian Ye
(@Ye_Tian_1223) reported
from
Belfast, Northern Ireland
Can’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie I pay 60 for 350meg down 35 up on @virginmedia BT for 60 offer 1gbps down and 110mbps up with ipv6
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
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Ryan Murray
(@rmurrayld) reported
from
Dunmurry, Northern Ireland
@virginmedia WiFi down again, heap of sh*ttttttt
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
Absolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
@virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Andrew Wilson
(@Andy_Wilson1) reported
from
Carrickfergus, Northern Ireland
@virginmedia can I Direct Message you about an issue?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia It’s not really any of your business who I choose to involve in this dispute and I haven’t taken to Twitter necessarily to solve my individual problem - I am here to highlight that @virginmedia are charging customers full price for services THEY KNOW may have issues due
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itconor
(@itconor) reported
from
Comber, Northern Ireland
@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
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Seán O’Neill
(@thatsabelter) reported
from
Belfast, Northern Ireland
@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Sykes
(@41225sykes) reported
@virginmedia Hi virgin absolutely not, you haven’t even investigated the complaint properly. Just responded with what package I’m allegedly on! And that’s your resolution. Absolute shambles of a company. Disgraceful. @Ofcom
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gina
(@thenameisgee) reported
@virginmedia @VMSolutions_ love working from home when your internet continuously drops out. When I tried to book someone to look at it you said ‘there is an issue in my area’ and then no other information??? I’m losing sales and money because of you!!!!
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Dave Thorn
(@AFCMan_Uk) reported
@virginmedia Please, For the LOVE OF GOD...WHEN I dial 150 and need help, put me through to an ENGLISH PERSON, and NOT some bloody call centre in Delhi!! I can't understand a word they say, and they have no idea what they are doing!!!
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Carla Sheldon
(@Carla_SHELDERS) reported
@virginmedia Your live chat isn’t working. So … why do I pay for a sports package but then I can’t watch premier sports channel?? Doesn’t make sense to me as a Rugby leave fan #help
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Iwan Lloyd
(@IwanLloyd1) reported
@virginmedia Done all this, told me to do WhatsApp, will be the 5th time I’ve had to re-enter passwords and the like, and still not heard back from you. It seems Sky are cheaper so I’ll be looking to cancel @virginmedia . A shame as I’ve never had issues with @virginmedia b4
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Bryn 🇺🇦
(@DayBroken4) reported
@virginmedia Just called up to cancel,waited 30 mins on hold, got transferred from retention to house move and when I'd finally convinced the person I wanted to leave they hung up on me. Brilliant. Now I have to wait on hold for another 30 mins. I wonder why I might be leaving #virginmedia??
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Angela Kane
(@AngelaK52259754) reported
@virginmedia getting so p!$$ed off now, just spoke to your call centre staff member who told me there’s no issues in my area after having no broadband,TV and landline for 2 days to get more info even though I signed up for notifications from engineers for updates !!!
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tony johnson. Supporting Ukraine as best I can!
(@teabellyjohnson) reported
@virginmedia You have to be joking! Last time I called I was put on hold 3 times! And got no help and got charged £18 for the call! Nope, I`ll wait for the solicitors letter, go to court and have my day!
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Ewan (Mélonade)
(@MelonadeMusic) reported
@virginmedia Just got new broadband and been trying to register / access my virgin media online account for a week now. Called support 3 times and can't seem to get any help, could you lend me a hand? thanks.
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Giles Russell
(@gilesrussell2) reported
@virginmedia phoned customer services twice this morning and now just get sent a link when i phone and can't get through to anyone now. How can I speak to someone please.