Virgin Media

Virgin Media Outage Report in Castlereagh, Northern Ireland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Castlereagh, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castlereagh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Castlereagh, Northern Ireland 10/07/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Castlereagh, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Lisburn, Belfast, Newtownabbey, Carrickfergus and Bangor.

Loading map, please wait...
City Problem Type Report Time
United KingdomLisburn Internet
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomLisburn Internet
United KingdomLisburn Total Blackout
United KingdomBelfast Internet

Community Discussion

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Virgin Media Issues Reports Near Castlereagh, Northern Ireland

Latest outage, problems and issue reports in Castlereagh and nearby locations:

  • aarongreenaway7 Aaron Greenaway (@aarongreenaway7) reported from Bangor, Northern Ireland

    @virginmedia Still not working. Getting the error code on sky sports

  • EitherWalnut Lauren 🐝 (@EitherWalnut) reported from Comber, Northern Ireland

    @virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!

  • RedcapFilms Redcap (@RedcapFilms) reported from Belfast, Northern Ireland

    Of course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical

  • StripeyMiata Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland

    @virginmedia According to the site, all good, but was up and down like a yo-yo up to dinner time. Seems OK now, so fingers crossed 🤞

  • 87Patthehammer Patrick (@87Patthehammer) reported from Belfast, Northern Ireland

    @virginmedia I absolutely detest your broadband... your online app... your website... your stupid wee robot questionnaire thingy, it’s as useful as a glass hammer 😡🤬

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday

  • skelf73 Graham (@skelf73) reported from Belfast, Northern Ireland

    @Omi1974 @sky @virginmedia Sounds like it's a sync issue. Hopefully reset should sort it. If it's one device try connecting with wps button. Should be front of hub and there should be one on ur Q box. Press n hold the one on hub for a few sec then same for Q box.

  • SCIGONE SCi (@SCIGONE) reported from Lisburn, Northern Ireland

    @virginmedia can you downgrade your tv package... looking to cancel my sports package....

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • eastbelfastgirl Ash Patterson 🌈 (@eastbelfastgirl) reported from Belfast, Northern Ireland

    @virginmedia Can someone get back to me please, my TV service is off and my broadband

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    Finally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...

  • lilmissymoo90 Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland

    @virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !

  • StripeyMiata Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland

    @virginmedia Well good news, my V6 box lost signal as well for 5 minutes, and when it came back again, so did the broadband. The Virgin van was parked near a cabinet, so maybe that was him fixing a fault there.

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice

  • rbarkley82 Robert Barkley (@rbarkley82) reported from Belfast, Northern Ireland

    So cancelled my @zeninternet order last Wednesday when they failed to activate on time, went to @virginmedia instead, activated yesterday. Asked Zen to confirm they have processed refund and still to hear back... Would def stay away from them, nothing but problems from start!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lee_rothwell Lee Rothwell (@lee_rothwell) reported

    @virginmedia Really bad customer service staff not knowing what they are doing and not listening to their customer. There’s couple of things I wanted, *What a new customer would get *and as I’ve been with you for many years some loyalty. Will be moving may be I will hear from you ?

  • razdarazor Razdarazor (@razdarazor) reported

    @virginmedia Total blackout on a Saturday night when I got **** to catch up on!!

  • rchlrchl rachel elizabeth (@rchlrchl) reported

    @virginmedia how can I sort out my pod - don’t think it’s working properly. Wifi signal gone rubbish last two days 😣

  • lovethatforyoub motivational montage (@lovethatforyoub) reported

    @virginmedia hi I have a router I've been trying to get back to you for a week. I can't find anywhere near me that does collect+. Any help please?

  • Sm0ggs LIÂM (@Sm0ggs) reported

    Virgin media are ******* awful. 2 internet outages in one night… and we pay a ******* fortune for this every month?!

  • bes7i 𝐵𝑒𝓈🇽🇰 (@bes7i) reported

    @virginmedia ******** is going on with my internet

  • supasaffa Justin C (@supasaffa) reported

    @virginmedia Eventually when I got through was on the day I was leaving and I demanded to speak to a manager as the agent was no help at all. After explaining to him that I have been chasing virgin he agreed this was not right and told me not to worry and he would add these notes…..

  • nathsummers77 Nathan Summers (@nathsummers77) reported

    @virginmedia any advice on how I can reset my password to login to my account. Nothing seems to work on safari or Chrome.

  • ZaksWorldd Hello There! (@ZaksWorldd) reported

    @__SteF1 Yeah they bought out Virgin media like nearly 10 years years ago for some stupid fee, I think like £15 billion

  • marknovember22 Eddard Starkly Bannister III (@marknovember22) reported

    @patchotoole @poby1234 The harassing of News Journalist’s who were doing their job was awful. And unnecessary. They reported the facts as they were… and I think Virgin Media in particular have a very strong news team, it is my preferred televised news provider.