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Virgin Media

Virgin Media outages and service status in Whiteabbey, Northern Ireland

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Whiteabbey, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • 67% Internet (67%)
  • 33% TV (33%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whiteabbey, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whiteabbey, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 30: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Whiteabbey, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Lisburn, Bangor, and Newtownards.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whiteabbey, Northern Ireland

Latest outage, problems and issue reports in Whiteabbey and nearby locations:

  • Anna_McD91
    Anna Poland (@Anna_McD91) reported from Belfast, Northern Ireland

    @virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?

  • DenMagic
    Den (@DenMagic) reported from Dunmurry, Northern Ireland

    Once again, @virginmedia dropping speeds and service going down in Dunmurry. No one can help and they don't respond to complaints but they are hiking price next month 🤔 #virginmediadown

  • nadean_ni
    Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.

  • beezlebum
    Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia No. You have proved beyond a shadow of a doubt your customer service is beyond useless.

  • tomdkeating
    Tom Keating (@tomdkeating) reported from Carryduff, Northern Ireland

    @virginmedia any idea why Broadband and TV are down all day today in BT8?

  • DarkOldWolf
    Jon (@DarkOldWolf) reported from Belfast, Northern Ireland

    @staggy_dev @bradley_steve @virginmedia Is it still down for you in east?

  • jai_dee
    Jim Doran (@jai_dee) reported from Belfast, Northern Ireland

    @virginmedia Just the one channel. The picture is jerking and freezing and has been for a good week now. As I said every other channel appears to be perfectly fine, it's just a problem with @wchannel

  • lilmissymoo90
    Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland

    @virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it

  • lab_animal
    Margaret Dunlop (@lab_animal) reported from Belfast, Northern Ireland

    @virginmedia any idea when the issues will be resolved in the BT14 area ? The fault status on the app is still saying due fixed at 10am !

  • SeanJPMcKee
    Seán MacAoidh (@SeanJPMcKee) reported from Belfast, Northern Ireland

    @virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.

  • DenMagic
    Den (@DenMagic) reported from Dunmurry, Northern Ireland

    I wonder how many times today my 'superfast' @virginmedia will slow down and cut off? Lodged complaint and passed it onto BBC Watchdog. #virginmedia

  • Torig1983
    Victoria Gillespie (@Torig1983) reported from Dunmurry, Northern Ireland

    So frustrated with @virginmedia sat for ages on live chat reducing my package.. was going through final stages and suspiciously my broad band went down Coincidence??

  • DAVIDBUZZ2904
    DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported from Lisburn, Northern Ireland

    @virginmedia So if I left virgin mobile I could get the deal but it I stayed a virgin i whould have to pay more why can’t you price match yourself it’s stupid when I can go to a price comparison website and get cheaper for the same company

  • boyd_ar
    Adrian Boyd (@boyd_ar) reported from Jordanstown, Northern Ireland

    @JAcheson_Eng @virginmedia I’m sure they all have issues at some point although I’ve had Sky Fibre Broadband and it’s been very good and the service support over the phone has been really excellent. I had an issue recently and it was sorted in 30 minutes over the phone.

  • aaronmacn
    Aaron (@aaronmacn) reported from Belfast, Northern Ireland

    @virginmedia if I’m gonna follow you support service, to text a problem to you, surely me waiting 48 hours later with no reply is a bit too long?

  • larmour_andre
    Andrew Larmour (@larmour_andre) reported from Belfast, Northern Ireland

    @virginmedia Sky Sports app “device limit reached” even though it has not been. Can not register/de-register devices on virgin app and it advises “contact your service provider” - which is yourselves.

  • rossthomaskane
    Ross kane. (@rossthomaskane) reported from Bangor, Northern Ireland

    @virginmedia the wifi connection in our home has been terrible the last few months. Anytime my mum calls she gets frustrated because she doesn’t understand the questions, but she is the only person staff will talk to as she is the account holder. Any suggestions??

  • FuscoTV
    Angelina Fusco (@FuscoTV) reported from Belfast, Northern Ireland

    Dreadful #biz service @virginmedia all day and evening. To add to the problem @ITVX also stuttering

  • DianePetherick
    Diane Holt (@DianePetherick) reported from Newtownards, Northern Ireland

    @virginmedia my home phone is constantly not working, causing distress to my elderly mum. Trying to ring your 'helpline" today the recorded message is unintelligible. Any chance of help here?

  • mfearonmusic
    Michael Fearon (@mfearonmusic) reported from Belfast, Northern Ireland

    @virginmedia I called again on Saturday to resolve this again and I was told this was a crazy amount of discount and that any TL or manager would find it difficult to approve. After hours on the phone and all Managment unable to help, I’ve now been advised to make a complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MurrayCairan
    cairan_murray (@MurrayCairan) reported

    @virginmedia I can see the virgin cables outside my house and the 2 spliter connection that virgin use to connect the TV and Internet, I know the last tennant had virgin but for some reason you guys seem adamant that I won’t be a virgin customer

  • gloucesterglass
    Gloucester Glass (@gloucesterglass) reported

    @virginmedia I appreciate you taking the time to reply but I am now looking at alternatives. My home internet drops out far too often and mobile signal in Quedgeley is no way good enough for 21st Century.

  • GingaGill
    GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported

    @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

  • StephenB9fle
    Stephen B (@StephenB9fle) reported

    @O2 Can never make payments jst takes ages to loads shocking since use joined with virgin media

  • tayyab57488257
    Sophia (@tayyab57488257) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • SerenitySoloDev
    Serenity Solo Studios (@SerenitySoloDev) reported

    Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

  • duncanpemberton
    Duncan P⭐️⭐️ (@duncanpemberton) reported

    @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan

  • Penelop30614474
    Penelope Jane (@Penelop30614474) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • TinklerTommy
    Tommy Tinkler (@TinklerTommy) reported

    @LozzaFox Don't people know you can use google family and virgin media security that can fully control what any child watches and download on a device and restrict how long a device can be used a day. Down to the parents to decide what their child watches. Is Starmer etc so thick with tech

  • tomcity1
    tom (@tomcity1) reported

    @virginmedia the broadband is worst on a Sunday I’ve noticed ,I’m working in the week