Virgin Media Outage Report in Cultra, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cultra, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cultra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Cultra, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
TV | |
| Belfast |
Wi-fi | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cultra, Northern Ireland
Latest outage, problems and issue reports in Cultra and nearby locations:
-
Sam Morgan
(@SamSJMorgan) reported
from
Belfast, Northern Ireland
Virgin Media called to offer me Sky Sports for £15per month and I'm literally waiting to see who we sign before I decide if I'm gonna pay to watch us get our pants pulled down every other week.
-
Trevor Gilliland
(@BIGT_REV) reported
from
Castlereagh, Northern Ireland
@virginmedia again transferred into a hold music queue after telling the representative I didn’t want to be put in another queue #shockingservice #badcustomerservice @Ofcom will be getting a complaint logged
-
Peter Whibley
(@colorblindjames) reported
from
Castlereagh, Northern Ireland
@virginmedia I’m having broadband service issues. I’ve run a test on my equipment and no problem was detected.
-
Mike McGuckin
(@mikeni77) reported
from
Belfast, Northern Ireland
@MickRooksby @virginmedia Same for me along with sky one so looks like it's an issue
-
Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi WiFi issues in Belfast. Saying signal strength is very good but no connection. Wired working fine.
-
Andy.
(@andyweir93) reported
from
Castlereagh, Northern Ireland
@PhilipLennon @SkyIreland @VirginMediaIE Had exactly the same issue when we moved in here, Phil! Only to be told it would be another 4 weeks before an engineer could come out. Cancelled and went to @virginmedia - up and running 2 days after. Thank you. Good night.
-
Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
Have had the phone sent back once and now two weeks later still awaiting a pack to send it off again. Been told just to go to @Apple and been hung up on twice. Hundreds of pounds a month being paid to @virginmedia and not even a hint of customer service!!!! Disgusting
-
Gemma McMurray 💕
(@gemmamcmurray) reported
from
Lisburn, Northern Ireland
@virginmedia Yes, there’s a known issue with the service in the area. Thanks for this.
-
Peter Reid
(@ReidWeb) reported
from
Lisburn, Northern Ireland
@dearbhaiiile @virginmedia They seem to have no concern for accessibility either, with phone support pretty much being the only option. Not great for those who are hard of hearing or have a communication difference IMO.
-
Lainey Smiley⚫
(@Lainey_Smiles) reported
from
Castlereagh, Northern Ireland
@virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀
-
Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia twice now in a week where i have had no tv/broadband , once when it was off for over 12 hrs and now it suggests we wont have a service until 4pm tomorrow. Not good enough. I pay a subscription to watch live sport and i cant watch it. I want some form of compensation
-
Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
@TSSNI @virginmedia completely disgusted by Virgin Media. Have recently taken out 3 phones on contract bringing it up to 4 on the account. One stops working less than a month after buying it and now they are looking to charge me to fix it before even looking at the phone.
-
Dominic Sherry Adams
(@93DominicSF) reported
from
Belfast, Northern Ireland
@virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...
-
gemma
(@gemmacaddell86) reported
from
Castlereagh, Northern Ireland
@virginmedia honestly your customer service is disgrace. your advisor gave false info to get a sale last wk as confirmed by your advisor on my call today, repeatedly put on a silent hold with no signposting so it sounded like been disconnected, blind transferred then systems down
-
TIM LOWRY
(@lowry_t) reported
from
Belfast, Northern Ireland
@virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...
-
Trevor Gilliland
(@BIGT_REV) reported
from
Castlereagh, Northern Ireland
@virginmedia @virginmedia unfortunately 8am is not a suitable time the evening is a time I would expect to be able to speak with someone in customer service
-
Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!
-
Philip I Wilson
(@internetsense) reported
from
Belfast, Northern Ireland
@beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!
-
Trevor Gilliland
(@BIGT_REV) reported
from
Castlereagh, Northern Ireland
@virginmedia Yes says to call the customer service number to make changes have also tried the online chat but no good! This is the shocking service for the second night in a row
-
david jackson
(@davidtacko7) reported
from
Newtownabbey, Northern Ireland
Can't wait to cancel virgin media terrible broadband and wifi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
David B Sauer
(@DavidBSauer) reported
@virginmedia @virginmedia I have tried repeatedly. Sunday I was unable to get any response despite trying for hours. And today, 789 was insistent I must pre-pay for an impossibility! But unable to explain why. This entire experience has been terrible.
-
Victoria Edwards
(@Ticvoria3) reported
@virginmedia @virgin YOUR CUSTOMER SERVICE SUCKS. 80 yr old customer tells you of SIM CARD SWAP fraud & 3 days later you have done nothing. Get off your corporate backside.
-
Sam K
(@samko1235) reported
@virginmedia Just the yellow one at the bottom. I've been over the various resets with your phone team a few times and none of them have been able to sort. The hub is clearly not working correctly and needs and engineer to fix it.
-
Sarah
(@poisongirlsasa) reported
@virginmedia I'm now locked out of the online help process because every time I've followed the help guide it ran a test at end so I've reached the max 6 tests and it won't run anymore. I need to work from home.
-
Mpmrsm
(@mpmrsm) reported
@virginmedia I am a UK customer. In my view it was important to highlight as many Virgin Media associations in my tweet.
-
Zoheb Chugtai
(@ZChugtai) reported
@virginmedia Because virgin media customer service is shocking. Not even the staff want to attend such an event
-
Finn-day the 13th 🎃 SGC 6 MONTHS 🎉
(@thehumanandjake) reported
my internet is just broken virgin media wtf
-
Lekhani 💫
(@LekhaniChirwa) reported
I called them on 27 Sep & had another 30 min phone call getting passed around departments. They concluded that there was no record of them agreeing to the cancelation fee being wavered. But @virginmedia aren't your phone calls recorded? Do you not make notes on customer accs?
-
Julie Fryer
(@JulieFryer14) reported
Dear @virginmedia - please can you tell me where @KerrangMagazine tv has disappeared off to & why ******** the box is on every channel?!
-
Jordan
(@RELiNQUiSHUK) reported
@virginmedia My internet speeds are showing as normal, but it's taking a while to load web pages, i'm lagging on Discord and Games, i've tried calling but offices are closed. I have restarted the router several times, this is affecting both wired and wireless devices. Help please