Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast
|
Total Blackout | 17 days ago |
|
Belfast
|
22 days ago | |
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Belfast
|
Internet | 1 month ago |
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Belfast
|
Internet | 1 month ago |
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Belfast
|
TV | 2 months ago |
|
Belfast
|
Total Blackout | 2 months ago |
Community Discussion
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Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern IrelandAbsolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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itconor (@itconor) reported from Comber, Northern Ireland@seatzie I pay 60 for 350meg down 35 up on @virginmedia BT for 60 offer 1gbps down and 110mbps up with ipv6
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Lauren 🐝 (@EitherWalnut) reported from Comber, Northern Ireland@virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?
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Pete Barfoot (@BarfootPet) reported from Dundonald, Northern Ireland@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern IrelandFinally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time
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Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland@jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland@virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia It’s not really any of your business who I choose to involve in this dispute and I haven’t taken to Twitter necessarily to solve my individual problem - I am here to highlight that @virginmedia are charging customers full price for services THEY KNOW may have issues due
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!
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itconor (@itconor) reported from Comber, Northern Ireland@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
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Tian Ye (@Ye_Tian_1223) reported from Belfast, Northern IrelandCan’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
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itconor (@itconor) reported from Comber, Northern Ireland@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Burton (@mattburton72) reported@virginmedia Not any more. It was there until today and then has now disappeared. We never received any Email or message from Yodel. Just text messages from Virgin. Wish I had screenshot the appointment at the time. Thankfully it is all in the case notes so the operators can read the status.
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Amanda Tucker (@mandaT1983) reported@virginmedia I had the worst experience with this company. Almost 5hrs & 10 phone calls all to get my mums land-line turned back on, that you turned off while she was in a nursing home for 8 months. She is vulnerable & this company wanted her to wait 3 weeks without a phone.
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Danny Lush (@Danny_Lush) reported@virginmedia B31 broadband not working yet again !!! Goes down more times than HMS Astute
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alan (@AlanChumbley) reported@virginmedia why have you started making up dates for when I have called for help regarding a lack of service and now started erasing notes off my “deleted” account?
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UtilitaRian 🔶 (@SoloUtilitaRian) reported from Bolton, EnglandWith the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless
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Lord Heather Peashen 😷💙🏴🇪🇺🇵🇸 (@peashen) reported@sabele26 @strolltoitaly @virginmedia Worst customer service around
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GemmyEntity🎮✊🏿🏳️🌈🦊 (@GemmyEntity) reportedCustomer services said “25% is down” lol. 25% of what? The area? London? The UK? They couldn’t comment further. The contract was just renewed two days ago, so it’s more expensive for a worse service. @virginmedia
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Mike G (@MGoose005) reported@virginmedia It was part of the online process fo checking a fault. It did the remote tests advising that all was okay, but when I reported that the internet still was not working it advised that I would have to wait 23 hours when I would then be able to book an engineer visit.1/2
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Snooky100 (@00snook) reported from Portsmouth, EnglandJust tried to cancel my @virginmedia broadband. Put through to disconnects team twice who have hung up on me, twice. Good system for stopping cancellations I suppose. Yet more top quality virgin customer service!
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Matt Burton (@mattburton72) reported@virginmedia Phoned back. Waited in queue. Spoke to operator. Explained issue. Put me on hold to speak to someone. 5 mins later line gets cut off. I’ll have my lunch then phone again.