Virgin Media Outage Report in Lisburn, Northern Ireland

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast.

City	Problem Type	Report Time
Belfast	Total Blackout	18 days ago
Belfast	E-mail	23 days ago
Belfast	Internet	1 month ago
Belfast	Internet	1 month ago
Belfast	TV	2 months ago
Belfast	Total Blackout	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

• 
  Richard Collins (@DrRichCollins) reported 13 minutes ago from Castlereagh, Northern Ireland

  @virginmedia hi, how do I escalate a complaint through customer service please? New service connection as of Monday... tv service still not working despite 2 calls (and v long waits) to customer service number. Not happy and considering cancellation.

• 
  David Simpson (@deewoodvalemufc) reported 14 minutes ago from Belfast, Northern Ireland

  @virginmedia There’s been issues with it ever since it was installed! K for keck . Richard balloon head sort it out to ****

• 
  Richard Collins (@DrRichCollins) reported 14 minutes ago from Castlereagh, Northern Ireland

  @virginmedia Thank you, but any chance you might actually try to resolve the issue rather than just redirect me to policies?

• 
  Michael Fearon (@mfearonmusic) reported 15 minutes ago from Belfast, Northern Ireland

  @virginmedia And I was also advised if it wasn’t resolved soon I should show the contract agreed to ofcom. Hopefully you can fix this or escalate it, thanks.

• 
  Jazzyspurs (@jazzyrath3) reported 18 minutes ago from Castlereagh, Northern Ireland

  @virginmedia your broadband service has been s**t the last 4 days in the BT8 area. Any chance of a fix as I am trying to work from home and having to use hotspot on my phone to ensure I can stay online. A trip to BT when my contract is up.

• 
  Sandra Deane (@SMDeane) reported 24 minutes ago from Castlereagh, Northern Ireland

  @virginmedia Come on Virgin Media!! Internet down for me but not my neighbour?? Working from home is an absolute nightmare, I also have teenagers to contend with and no internet!!! #BT8

• 
  Michael Fearon (@mfearonmusic) reported 25 minutes ago from Belfast, Northern Ireland

  @virginmedia Then I noticed that I was missing the children’s channels. I called and got it sorted but I was told the new bill will show as £150 odd but not to worry a manager will be applying discount, that never happened.

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 31 minutes ago from Lisburn, Northern Ireland

  @virginmedia So if I left virgin mobile I could get the deal but it I stayed a virgin i whould have to pay more why can’t you price match yourself it’s stupid when I can go to a price comparison website and get cheaper for the same company

• 
  Jennifer McKiernan (@_JennyMcKiernan) reported 32 minutes ago from Belfast, Northern Ireland

  @virginmedia Your complaints team appears to have lied to me. They've failed to register my formal complaint about harassment & what appears to be a criminal data breach. This is all over a router that was returned a year ago. Can you help?

• 
  Michael Fearon (@mfearonmusic) reported 34 minutes ago from Belfast, Northern Ireland

  Imagine being miss sold a product and no manager can resolve the issue, even after a month!, shocking @virginmedia #virginmedia

• 
  Lauren Blair♥ (@lilmissymoo90) reported 37 minutes ago from Belfast, Northern Ireland

  @virginmedia how does one get a newer router does one have to leave and come back in the future ? My wifi is awful just ordered wifi extenders but we get like 35mbs upstairs on a 350mbs package :)

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 43 minutes ago from Lisburn, Northern Ireland

  @virginmedia But you haven’t offered me a better deal I’ve contacted you and nothing but if I leave you and join back I can get the deal it’s a bit stupid I might just go to someone else if you can’t price match your own deal

• 
  Leonard Totton (@lennylinfield) reported 51 minutes ago from Belfast, Northern Ireland

  @theboardlfc @virginmedia It’s terrible. Mine was fine until lockdown started then it dropped to on average 8mb! Called a few times to be told it was fine. Only for preferring Virgin TV I would have changed a while back. There are many with the same story

• 
  Sean Steenson (@seansteenson) reported 51 minutes ago from Belfast, Northern Ireland

  Ive had some scary experiences with customer service but as always @virginmedia always take the Oscar for worst customer service performance. #virginmedia

• 
  Richard Collins (@DrRichCollins) reported 51 minutes ago from Castlereagh, Northern Ireland

  @virginmedia Two calls to 150 left me with little confidence that issue would be resolved. Neither seemed to know what was going on... VM have my number so I would appreciate if someone with some technical knowledge could call me. You’re currently not providing the service I’m paying for

• 
  David Simpson (@deewoodvalemufc) reported 52 minutes ago from Belfast, Northern Ireland

  @virginmedia your broadband is a heap of **** . Cakesmackers

• 
  Jane Emir Holohan (@JaneHolohan) reported 54 minutes ago from Belfast, Northern Ireland

  @virginmedia Yes I have - it happens every evening around 10pm - a friend in BT7 has the same problem, we are BT10 ? What happens at 10pm ?

• 
  Michael Fearon (@mfearonmusic) reported 55 minutes ago from Belfast, Northern Ireland

  @virginmedia I called again on Saturday to resolve this again and I was told this was a crazy amount of discount and that any TL or manager would find it difficult to approve. After hours on the phone and all Managment unable to help, I’ve now been advised to make a complaint.

• 
  Bobo Balti 🎩 (@bobobalti) reported 56 minutes ago from Belfast, Northern Ireland

  @br_Fk5 @virginmedia Having same issue with Sky at in laws.

• 
  Ian Moran (@ianmoran) reported 58 minutes ago from Belfast, Northern Ireland

  So is YouTube buffering a thing now ? Running Speedtest on my Apple TV i get 330/40 with Virgin Media and yet pretty much all videos will initially have buffering issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rory G (@Rory_Glover) reported 1 minute ago

  @f1ame_monkey @virginmedia Same issue for me in LS14. Every single day we're having issues with connection dropping, despite having our hub replaced only last week. Meant to have an engineer come out on Monday, they didn't bother to turn up.

• 
  Ross Edwards (@RossEdwards_F1) reported 5 minutes ago

  @virginmedia Yes phoned that number atleast 20 times in 4 months… know the number, know my account number area code all because you guys never follow your problems up Iv been waiting for call back since last week it’s absolutely shocking it won’t come I’ll end up calling again…

• 
  Amanda Swingler (@swingler_amanda) reported 6 minutes ago

  @virginmedia why do your 'customer service' advisors grovel?Just give me the info I need!Asked to cancel and because one of the reasons I gave is your broadband is unrealiable she wants me to report it to the faults dept to ensure I'm getting the best service before I cancel?!

• 
  Craig Biddick (@BiddickCraig) reported 6 minutes ago

  @O2 @virginmedia @TheO2 Hopefully you get prioritised when they agree to set up your new Broadband and you don't have to wait 13 days so your can work from home and your children can prepare for exams. And they don't even try and fix it..

• 
  . (@theeckZz) reported 7 minutes ago

  @virginmedia Can I actually log a complaint? I complained several months ago but never heard back yet and issue continues

• 
  Craig Biddick (@BiddickCraig) reported 7 minutes ago

  @virginmedia @asmardell27 The only comedy show is your inability to service customers. Warning - don't let Virgin media near your broadband. Stay tuned for more comedy...

• 
  Peter Donaldson (@peterdonaldson8) reported 13 minutes ago

  @virginmedia @virginmedia Tried both of those last weekend, but your colleague wasn’t able to help because she wasn’t able to run a speed test her end, hence me taking to Twitter. What you going to do about it?

• 
  Grumpy Commuter (@GrumpyCommuter6) reported 14 minutes ago

  @virginmedia Hi. Its going wonky again. But the service checker is now saying it could be the hub 5. And the problems only really started when going from hub 3 to hub 5. Is it possible to get a replacement?

• 
  Tim Pulham (@tim_pulham) reported 16 minutes ago

  @virginmedia So surely you can arrange that for me without the need for me to ring back……that would be good customer service??

• 
  Roo_Badley (@VIsfGSyHb3DyGmM) reported 21 minutes ago

  @FredHermon @fesshole Virgin Media charges a maximum fee of £288 to cancel. Just sayin'