Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Newtownabbey |
TV | |
| Belfast |
Total Blackout | |
| Newtownabbey |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
Have had the phone sent back once and now two weeks later still awaiting a pack to send it off again. Been told just to go to @Apple and been hung up on twice. Hundreds of pounds a month being paid to @virginmedia and not even a hint of customer service!!!! Disgusting
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I have logged onto @primevideouk on another device and it works. So my account is fine. But it's not working on my V6 box and I have missed the first half of the match.
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Stephen Walker
(@swalker004) reported
from
Belfast, Northern Ireland
Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I’m currently on hold at 38 minutes waiting to speak to customer service - apparently I’m moving house and reinstalling in Craigavon on 3rd December. I live in belfast and have not planned a move. Apparently resolved weeks ago but a flurry of texts yesterday
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia Honestly they are horrible, we changed to sky. Their customer service is terrible, up to 1 h waiting on the phone after having to press all the options... just for them to put you on hold and hang up! Took me over 1 week of phoning to finally cancel the contract!
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𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í
(@awakingcell) reported
from
Belfast, Northern Ireland
@virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.
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Aine Murray
(@AineM15) reported
from
Castlereagh, Northern Ireland
@virginmedia Already did that , you are pretty much lying to people taking the first and second month in the first bill. Only have been with you for one month. Your customer team said this was in the terms and conditions. Can guarantee you it's not as I wouldn't have signed up if it was
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Av
(@VizeAv) reported
from
Belfast, Northern Ireland
Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
After a nightmare attempt to firstly speak to someone on the phone I spoke with a rude employee. I was assured no more charges . Email just through stating we will be charged double again this month 🙈 #virginmedia
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia Just tried to phone again and when they transferred me to the complaints department they just hung up. Your customer service is actually appalling
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia so we contacted u yesterday at approx 330pm to complain about service or lack of and after being bounced about, we were told a manger would contact us within a 2hour period. We are still waiting. Absolutely terrible customer service to date!
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I got through - 1 hour in total on the phone!!! Terrible to have to wait that long. Agent mistake to allocate a disconnect and move to my account. I’m not moving anywhere
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Daniel Ryder
(@dryder11) reported
from
Belfast, Northern Ireland
Holding for 35 minutes for @virginmedia contact centre to try and find out why my WiFi is down guy finally answers asks my name then hangs up - absolutely furious! #terribleservice
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia They really are, I don’t know how they still exist! Try sky, and because you work within abbeycenter guys will give you discount, they did for me as well. Means if any issues as well you don’t have to phone customer services, they will be able to sort it out for you on the spot!
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia We have had new boosters sent out and recently a new hub to try to solve the problems but still they remain unresolved. This situation needs addressed as we are currently paying for a service that we aren’t receiving
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Andrew Fleming
(@BelfastTory) reported
from
Belfast, Northern Ireland
@jst_jelliott @virginmedia Same here. Network is fine but router isn't able to connect to the internet. This happened recently around this time of night a week or so ago. Getting annoying.
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robert crawford
(@bertford) reported
from
Newtownabbey, Northern Ireland
@virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
@virginmedia. Signed up for 1 month sports channel. Told it would cost £15. Paid three times this. Not informed we had to ring up and cancel. Now three months paying double our usual bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil🇬🇧🏴🏴🏴
(@Philsnr) reported
@virginmedia How about this for an act of kindness, please answer my complaint I sent to Virgin Media earlier this week
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zach close
(@Zachclose2000) reported
@virginmedia I don't want a sorry I had enough of it going down all the time
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Tony Evans
(@FUF_warlord) reported
@virginmedia Its a faulty router. Im am not going to speak to people who do nothing but status checks, and do not atempt to actually help. Iv done that fsr too much. My contract has finished and im on a monthly rolling contract. If speaking to you doesnt help il just change provider. Thanks
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Seb Hook
(@Sebbo1298) reported
@virginmedia @Marc_hogg Did you just... respond to a tweet saying the website doesn't work... with a link to the very website that doesn't work. Did you really just do that??
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Amanda
(@mrsblandand1ab) reported
@virginmedia Thanks for reply! Still no landline, we have dial tone but no calls in or out. 2 people have tried to fix it remotely, then transferred me, then I've been lost in system and the call has been cut off while on hold both times so no resolution to landline issue
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Sophie Lyons
(@SophieEPLyons) reported
Does anyone else use @virginmedia email and is theirs currently down?
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Amanda
(@mrsblandand1ab) reported
@virginmedia All 3 customer service representatives have been helpful, working through checks and systems but when things still dont work and after so long on hold to be cut off and no follow up contact made, it is incredibly frustrating.
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𝔅𝔯𝔬𝔤𝔢𝔫 𝔎𝔞𝔭𝔬𝔬𝔯
(@KapoorBrogen) reported
@virginmedia I checked the service status last night, said that my local area had no issues alongside said that all services were working as recommended. but was still getting lag spikes, i'm on one of the highest packages for internet 300+ download. and i'm getting under 200?
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WARRIOR
(@warrior_style) reported
@virginmedia #virginmobile no service on all three mobiles again in BN14. Message me I am sick of this.
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Dave
(@davecoghlan) reported
from
Kildare, Leinster
@45de0ca4a6a442f @MichaelMDowling Good luck trying to cancel anything with @virginmedia ...unless you have a spare 45mins to stay on hold.