Virgin Media

Virgin Media Outage Report in Lisburn, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lisburn, Northern Ireland 01/13/2026 21:15

January 13: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast Internet
United KingdomNewtownabbey TV
United KingdomBelfast Total Blackout
United KingdomNewtownabbey Internet
United KingdomBelfast Internet
United KingdomNewtownabbey Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

  • SCIGONE SCi (@SCIGONE) reported from Lisburn, Northern Ireland

    @virginmedia can you downgrade your tv package... looking to cancel my sports package....

  • 87Patthehammer Patrick (@87Patthehammer) reported from Belfast, Northern Ireland

    @virginmedia I absolutely detest your broadband... your online app... your website... your stupid wee robot questionnaire thingy, it’s as useful as a glass hammer 😡🤬

  • skelf73 Graham (@skelf73) reported from Belfast, Northern Ireland

    @Omi1974 @sky @virginmedia Sounds like it's a sync issue. Hopefully reset should sort it. If it's one device try connecting with wps button. Should be front of hub and there should be one on ur Q box. Press n hold the one on hub for a few sec then same for Q box.

  • nigelivy Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland

    @jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    Finally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...

  • ph_otographer Belfast Snapper 🌈 N Hero S (@ph_otographer) reported from Whiteabbey, Northern Ireland

    @virginmedia They left me to fend for myself, the new sim wiped out my APN settings, @virginmedia were no help at all, got settings from a third party 😱

  • StripeyMiata Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland

    @virginmedia Been out at work, but apparently Broadband been down since 12:00 today again. BT28

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice

  • StripeyMiata Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland

    @virginmedia Well good news, my V6 box lost signal as well for 5 minutes, and when it came back again, so did the broadband. The Virgin van was parked near a cabinet, so maybe that was him fixing a fault there.

  • rbarkley82 Robert Barkley (@rbarkley82) reported from Belfast, Northern Ireland

    So cancelled my @zeninternet order last Wednesday when they failed to activate on time, went to @virginmedia instead, activated yesterday. Asked Zen to confirm they have processed refund and still to hear back... Would def stay away from them, nothing but problems from start!

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday

  • eastbelfastgirl Ash Patterson 🌈 (@eastbelfastgirl) reported from Belfast, Northern Ireland

    @virginmedia Can someone get back to me please, my TV service is off and my broadband

  • Ard_Macha Árd Macha (@Ard_Macha) reported from Belfast, Northern Ireland

    @virginmedia Still slow.

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical

  • EitherWalnut Lauren 🐝 (@EitherWalnut) reported from Comber, Northern Ireland

    @virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?

  • lilmissymoo90 Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland

    @virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !

  • RedcapFilms Redcap (@RedcapFilms) reported from Belfast, Northern Ireland

    Of course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time

  • StripeyMiata Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland

    @virginmedia According to the site, all good, but was up and down like a yo-yo up to dinner time. Seems OK now, so fingers crossed 🤞

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PressExpose - (@PressExpose) reported

    @virginmedia Do you have ethics? Could you help me get the credit on my account refunded? I've been asking for a refund for 6 months since leaving & each time you assure me it's been sent out, but never arrives. Must be 5 times you've lied to me about my money, have you stole it?

  • MrsRia333 Ria A (@MrsRia333) reported

    @virginmedia Morning Virgin, have had WiFi down since 12.30pm yesterday and the online updates just change the time. Did click for the text updates but nothing has come through. Could we see if an engineer is actually onsite to fix? Thanks

  • zhruum Terry Nutkins' Attack Otter (@zhruum) reported

    @whippletom I'm about to do this @virginmedia Been offered my exact package for half the price as a new customer, been a customer for 20 odd years. Everytime I ring up I get the usual run around.

  • Jillste12763068 Jill stevenson (@Jillste12763068) reported

    @whippletom My @virginmedia has nearly doubled and I can never get to speak to anyone in customer service. Currently looking into other options so I can leave, not the service you deserve when you’ve been with a company for a long time.

  • RonGandolfo Ron Gandolfo (@RonGandolfo) reported

    @ladylauraprice @virginmedia There is no point in raising a complaint I’ve had one running since 26th June and I still can’t get my issue resolved. Appalling and Virgin are just wrapped up in procedures, no one at Virgin Media has a real care about proper customer service.

  • TonyNinja1 Tony Ninja (@TonyNinja1) reported

    @Shame4me @whippletom I’m having that problem right now. Have gone through every channel to close my account. Out of contract for ages. Everything disconnected and now I have Sky in. Virgin Media still will not close my account.

  • PatMcCarthy37 Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.

  • JonnyMarquez93 Jonny Marquez (@JonnyMarquez93) reported

    @whippletom @virginmedia are possibly the worst company to deal with, from their online chat thing, to their downright awful customer service

  • 1986cars Ts (@1986cars) reported

    @virginmedia hi virgin. Is your service down in the SM5 area? We have no phone, no broadband and no television? Please help!

  • FionnolaG Fionnola Geaney (@FionnolaG) reported

    @virginmedia Thanks none of these work for me as I don't have my account login details - i have tried them all. I've no phone, limited access to WiFi. I have spent a long time with the complaints team on chat which wasn't successful. I need an email address please.