Virgin Media

Virgin Media Outage Report in Lisburn, Northern Ireland

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lisburn, Northern Ireland 01/31/2026 10:20

January 31: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast Total Blackout
United KingdomBelfast Internet
United KingdomNewtownabbey TV
United KingdomBelfast Total Blackout
United KingdomNewtownabbey Internet
United KingdomBelfast Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

  • colorblindjames Peter Whibley (@colorblindjames) reported from Castlereagh, Northern Ireland

    @virginmedia I’m having broadband service issues. I’ve run a test on my equipment and no problem was detected.

  • davidtacko7 david jackson (@davidtacko7) reported from Newtownabbey, Northern Ireland

    Can't wait to cancel virgin media terrible broadband and wifi

  • gemmacaddell86 gemma (@gemmacaddell86) reported from Castlereagh, Northern Ireland

    @virginmedia honestly your customer service is disgrace. your advisor gave false info to get a sale last wk as confirmed by your advisor on my call today, repeatedly put on a silent hold with no signposting so it sounded like been disconnected, blind transferred then systems down

  • holidaytripper Nish Glandorian Sparrowhawk🍻 (@holidaytripper) reported from Belfast, Northern Ireland

    @G88shaw @divisbhoy On virgin media so don’t have that problem. Maybe these polish women need to change their network provider

  • mikeni77 Mike McGuckin (@mikeni77) reported from Belfast, Northern Ireland

    @MickRooksby @virginmedia Same for me along with sky one so looks like it's an issue

  • pmakgreb10 Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland

    @virginmedia hi WiFi issues in Belfast. Saying signal strength is very good but no connection. Wired working fine.

  • ReidWeb Peter Reid (@ReidWeb) reported from Lisburn, Northern Ireland

    @dearbhaiiile @virginmedia They seem to have no concern for accessibility either, with phone support pretty much being the only option. Not great for those who are hard of hearing or have a communication difference IMO.

  • GibraltarHammer Gibraltar Hammer (@GibraltarHammer) reported from Belfast, Northern Ireland

    Hello @virginmedia new customer here, part of the package was as a sim card never got it been 3 weeks. And can't register or contact virgin mobile. Just want a new SIM card sent out not 17 help pages of nothing

  • McConor535 Conor Mc Dermott (@McConor535) reported from Belfast, Northern Ireland

    @SkyUK @AnneMarie @SkyArts With both bt and virgin media going to broadcast Wimbledon in 4k hdr where is Hdr support for sky q you have ran out of time sky no more bulshit

  • pmakgreb10 Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland

    @virginmedia twice now in a week where i have had no tv/broadband , once when it was off for over 12 hrs and now it suggests we wont have a service until 4pm tomorrow. Not good enough. I pay a subscription to watch live sport and i cant watch it. I want some form of compensation

  • 93DominicSF Dominic Sherry Adams (@93DominicSF) reported from Belfast, Northern Ireland

    @virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...

  • gemmamcmurray Gemma McMurray 💕 (@gemmamcmurray) reported from Lisburn, Northern Ireland

    @virginmedia Yes, there’s a known issue with the service in the area. Thanks for this.

  • donnaspongebob donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern Ireland

    @virginmedia @RunninOnEmptee Same here...had the problem since this morning!

  • andyweir93 Andy. (@andyweir93) reported from Castlereagh, Northern Ireland

    @PhilipLennon @SkyIreland @VirginMediaIE Had exactly the same issue when we moved in here, Phil! Only to be told it would be another 4 weeks before an engineer could come out. Cancelled and went to @virginmedia - up and running 2 days after. Thank you. Good night.

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia @virginmedia unfortunately 8am is not a suitable time the evening is a time I would expect to be able to speak with someone in customer service

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia again transferred into a hold music queue after telling the representative I didn’t want to be put in another queue #shockingservice #badcustomerservice @Ofcom will be getting a complaint logged

  • lowry_t TIM LOWRY (@lowry_t) reported from Belfast, Northern Ireland

    @virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...

  • SamSJMorgan Sam Morgan (@SamSJMorgan) reported from Belfast, Northern Ireland

    Virgin Media called to offer me Sky Sports for £15per month and I'm literally waiting to see who we sign before I decide if I'm gonna pay to watch us get our pants pulled down every other week.

  • __tee123 tee 🦕⎊ (@__tee123) reported from Castlereagh, Northern Ireland

    Okay so virgin media seems to be down in my house and O2 is down on my phone... I’m sorry what 😅

  • BIGT_REV Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland

    @virginmedia Yes says to call the customer service number to make changes have also tried the online chat but no good! This is the shocking service for the second night in a row

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • manusjflynn Manus (@manusjflynn) reported

    @virginmedia Thanks for the quick response. The online service is no use to me as I need to speak to your customer retention team. The impending increase takes my package to £150!! I can get a much better deal from Sky/BT.

  • HenrySwanick Henry Swanick (@HenrySwanick) reported

    @virginmedia a few days ago I phoned I phoned to say I was having issues with router 5ghz intermittent and 2ghz rubbish Today I have no 5ghz and 2ghz again is dreadful I am now on the phone to someone saying its configeration she went away and didn't come back its awful service

  • david_guy19 David Guy (@david_guy19) reported

    @virginmedia I tried to speak to a manager yesterday and the response I got on the phone from customer services was everyone is on the phone sorry. Then hung up on me. Shocking really

  • KeithCP2 Keith Pates (@KeithCP2) reported

    @virginmedia I have tried all ways but you have removed all sources of communication no email, no postal address, no DM, only ring premium rate numbers I don't have money for food let alone make a premium rate call, I have been with Virgin since 1999,2000 a long term Customer

  • TheGyenn Gyenn (@TheGyenn) reported

    @virginmedia thanks, guys. I just spent 40 minutes on hold listening to the same inane songs and messages, before being cut off. Stunning customer service.

  • mysticmeg_xo Megan Jean (@mysticmeg_xo) reported

    @virginmedia I've been trying to get through (for the second time) for almost 35 minutes now. I just want to cancel my account - can I do this online?

  • _Ysff1 Yb (@_Ysff1) reported

    WHY THE HELL WOULD YOU DELIVER MY PARCEL 20 HOUSES DOWN AND SAY ITS MY NEIGHBOUR @virginmedia @YodelOnline

  • NoName_xx_ahf Non offensive name for the nice social media rep (@NoName_xx_ahf) reported

    @virginmedia Could I just dm you my account number and you deal with the complaint and write the resolution to me?

  • melaniebrand7 melanie brand (@melaniebrand7) reported

    @virginmedia I've been with you for 25 years. Talking to someone that understands what I want is impossible, that is when you finally get through. yesterday I had to endure a very rude young lady that amounted to bullying!!!!!!! And yet again I am hanging on to speak with a human.

  • LauraFergusonBT Laura Ferguson (@LauraFergusonBT) reported

    @virginmedia 3 days of over an hour on hold trying to reach you. I'm calling the cancel your service department. How do I get hold of anyone please.