Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Newtownabbey and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownabbey |
Wi-fi | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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David Sedge
(@DavySedge) reported
from
Lisburn, Northern Ireland
@virginmedia Paying good money for a service that goes mute for no reason . Thanks
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia Honestly they are horrible, we changed to sky. Their customer service is terrible, up to 1 h waiting on the phone after having to press all the options... just for them to put you on hold and hang up! Took me over 1 week of phoning to finally cancel the contract!
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia It’s not working again. Ran the equipment test and it has detected something is wrong. Checked all the cables and no issues there.
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@Ŀ❤ѴE_Antrim
(@Love_Antrim) reported
from
Newtownabbey, Northern Ireland
@virginmedia when is #Glengormley going to have an end to faults with #boardband. This morning again it's down why why why. Can someone tell me is BT @WeAreOpenreach a better service in Newtownabbey...
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
After a poor response from Amazon. @virginmedia I move to Amazon on TV feather than on V6. Have you #virginmedia got any news or explanation for the poor quality of Amazon on VM V6 stb
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Jason Brown
(@Jay_McB) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I have logged onto @primevideouk on another device and it works. So my account is fine. But it's not working on my V6 box and I have missed the first half of the match.
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Aine Murray
(@AineM15) reported
from
Castlereagh, Northern Ireland
@virginmedia Already did that , you are pretty much lying to people taking the first and second month in the first bill. Only have been with you for one month. Your customer team said this was in the terms and conditions. Can guarantee you it's not as I wouldn't have signed up if it was
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia We have had new boosters sent out and recently a new hub to try to solve the problems but still they remain unresolved. This situation needs addressed as we are currently paying for a service that we aren’t receiving
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use
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Agnieszka Golonka
(@a_golonka) reported
from
Whiteabbey, Northern Ireland
@jadey_voorhees @virginmedia They really are, I don’t know how they still exist! Try sky, and because you work within abbeycenter guys will give you discount, they did for me as well. Means if any issues as well you don’t have to phone customer services, they will be able to sort it out for you on the spot!
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weef
(@weeefy) reported
from
Belfast, Northern Ireland
@virginmedia what's your number for complaints. There's is no option on the customer services menu
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a grásta
(@eire_duchess) reported
from
Belfast, Northern Ireland
@virginmedia I’m having some issues singing into your website to check the status of an order for a new mobile phone contract can you please help
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I got through - 1 hour in total on the phone!!! Terrible to have to wait that long. Agent mistake to allocate a disconnect and move to my account. I’m not moving anywhere
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weef
(@weeefy) reported
from
Belfast, Northern Ireland
@virginmedia 3 issues. Virgin tv app slow to log in, doesn't show any of my paid channels. Broadband intermittent this week. Wi-Fi router range is poor in general. No signal in adjoining room.
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tracey cooper
(@liltigger74) reported
from
Jordanstown, Northern Ireland
@virginmedia more time spent this weekend trying to fix your equipment , WiFi has worked for around 8 hrs since Friday . Why do your routers never last
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Gavin Wilson
(@nextofkindler) reported
from
Belfast, Northern Ireland
@virginmedia so we contacted u yesterday at approx 330pm to complain about service or lack of and after being bounced about, we were told a manger would contact us within a 2hour period. We are still waiting. Absolutely terrible customer service to date!
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Cllr Mal O’Hara (Castle DEA) Belfast
(@oharamal) reported
from
Belfast, Northern Ireland
@virginmedia I’m currently on hold at 38 minutes waiting to speak to customer service - apparently I’m moving house and reinstalling in Craigavon on 3rd December. I live in belfast and have not planned a move. Apparently resolved weeks ago but a flurry of texts yesterday
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia Just tried to phone again and when they transferred me to the complaints department they just hung up. Your customer service is actually appalling
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Daniel Ryder
(@dryder11) reported
from
Belfast, Northern Ireland
Holding for 35 minutes for @virginmedia contact centre to try and find out why my WiFi is down guy finally answers asks my name then hangs up - absolutely furious! #terribleservice
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Oliver McGovern
(@Olliemac) reported
from
Carryduff, Northern Ireland
@stephendevenne1 I found virgin media sports. Must check RTE2. Can’t get it on the Sky Box here. They block the signal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Lee
(@TerryLee_uk) reported
@virginmedia I was supposed to to receive a call back after 5 working days, that was about 2 weeks ago. I’ve had no call back and can’t use any service because I’ve been hack and logged out of my account, virgin media expect me to pay for someone else bill. I’ve had no tv or internet.
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Andy Watson
(@AndyWatson97) reported
@virginmedia Yes and confirmation they’ve closed it ! Maybe it’s time to pass this to Offcom and let them deal as @virginmedia seem more bothered pushing @O2 SIM cards on everyone rather than fixing issues
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Terry Lee
(@TerryLee_uk) reported
@virginmedia Absolute terrible service from virgin media, spoke to someone on the phone for over an hour about fraud on my account, virgin media let someone hack my accounts and order premium Netflix’s for months and changed all my passwords so I can’t do anything, Avoid at all cost.
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Dominic Clissold
(@DominicClissold) reported
@O2 @virginmedia 5 emails to the O2 resolution team over 5 weeks and no response - do you have a service level agreement for response times at all?
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Jacqueline
(@No1_book_addict) reported
@virginmedia Can someone from Virgin media call me NOW re complaint ref- C-220825488. Got a txt msg that they will call between 12:00 - 12:30. Still waiting.
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Mad Dog
(@matdodd) reported
@NightAtKendalls @virginmedia It's of little consolation but mine has been doing it since January, sometimes it drops out over 50 times a day. 4th engineer visit today, the fibre needs replacing back to the cabinet. Virgin media connect also doesnt work it just sends you in an endless loop confirming email.
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Chris Tack
(@Allpowersphysio) reported
@virginmedia Hi, I am trying to access my account on line and when I log in, I receive a server error. This means I cannot view any of my information (billing, etc), I cannot even use live chat to make a complaint. I am using the appropriate Virgin Media O2 ID.
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Steve Spalding
(@stevespalding) reported
@virginmedia which other social media platforms do you engage with? X / Twitter is a toxic cesspool that i am no longer prepared to deal with and your broadband service is beginning to become unreliable- second outage in as many weeks. I rely on your service for work.
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Adit
(@IndicSocietee) reported
Shambolic service from @virginmedia & @O2. 4 days since raising escalation CIT-A232463 over an e-sim error & I’m still stranded abroad with no mobile connectivity. Your incompetence has left me cut off in a foreign country. Even the worst service providers are outclassing you at this point.
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia So the issue is with Virgin Media's systems, then? Everything at my end seems OK, except that I can't access any web sites.