Virgin Media outages and service status in Lisburn, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Lisburn, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast
|
TV | 2 days ago |
|
Belfast
|
Total Blackout | 22 days ago |
|
Belfast
|
27 days ago | |
|
Belfast
|
Internet | 1 month ago |
|
Belfast
|
Internet | 1 month ago |
|
Belfast
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland@virginmedia @virginmedia unfortunately 8am is not a suitable time the evening is a time I would expect to be able to speak with someone in customer service
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Sam Morgan (@SamSJMorgan) reported from Belfast, Northern IrelandVirgin Media called to offer me Sky Sports for £15per month and I'm literally waiting to see who we sign before I decide if I'm gonna pay to watch us get our pants pulled down every other week.
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Dominic Sherry Adams (@93DominicSF) reported from Belfast, Northern Ireland@virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...
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Peter Whibley (@colorblindjames) reported from Castlereagh, Northern Ireland@virginmedia I’m having broadband service issues. I’ve run a test on my equipment and no problem was detected.
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Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland@virginmedia again transferred into a hold music queue after telling the representative I didn’t want to be put in another queue #shockingservice #badcustomerservice @Ofcom will be getting a complaint logged
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TIM LOWRY (@lowry_t) reported from Belfast, Northern Ireland@virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...
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Philip I Wilson (@internetsense) reported from Belfast, Northern Ireland@beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!
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Gemma McMurray 💕 (@gemmamcmurray) reported from Lisburn, Northern Ireland@virginmedia Yes, there’s a known issue with the service in the area. Thanks for this.
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Andy. (@andyweir93) reported from Castlereagh, Northern Ireland@PhilipLennon @SkyIreland @VirginMediaIE Had exactly the same issue when we moved in here, Phil! Only to be told it would be another 4 weeks before an engineer could come out. Cancelled and went to @virginmedia - up and running 2 days after. Thank you. Good night.
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Trevor Gilliland (@BIGT_REV) reported from Castlereagh, Northern Ireland@virginmedia Yes says to call the customer service number to make changes have also tried the online chat but no good! This is the shocking service for the second night in a row
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Gibraltar Hammer (@GibraltarHammer) reported from Belfast, Northern IrelandHello @virginmedia new customer here, part of the package was as a sim card never got it been 3 weeks. And can't register or contact virgin mobile. Just want a new SIM card sent out not 17 help pages of nothing
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tee 🦕⎊ (@__tee123) reported from Castlereagh, Northern IrelandOkay so virgin media seems to be down in my house and O2 is down on my phone... I’m sorry what 😅
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Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland@virginmedia hi WiFi issues in Belfast. Saying signal strength is very good but no connection. Wired working fine.
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gemma (@gemmacaddell86) reported from Castlereagh, Northern Ireland@virginmedia honestly your customer service is disgrace. your advisor gave false info to get a sale last wk as confirmed by your advisor on my call today, repeatedly put on a silent hold with no signposting so it sounded like been disconnected, blind transferred then systems down
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Conor Mc Dermott (@McConor535) reported from Belfast, Northern Ireland@SkyUK @AnneMarie @SkyArts With both bt and virgin media going to broadcast Wimbledon in 4k hdr where is Hdr support for sky q you have ran out of time sky no more bulshit
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Mike McGuckin (@mikeni77) reported from Belfast, Northern Ireland@MickRooksby @virginmedia Same for me along with sky one so looks like it's an issue
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Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland@virginmedia twice now in a week where i have had no tv/broadband , once when it was off for over 12 hrs and now it suggests we wont have a service until 4pm tomorrow. Not good enough. I pay a subscription to watch live sport and i cant watch it. I want some form of compensation
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Peter Reid (@ReidWeb) reported from Lisburn, Northern Ireland@dearbhaiiile @virginmedia They seem to have no concern for accessibility either, with phone support pretty much being the only option. Not great for those who are hard of hearing or have a communication difference IMO.
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donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern Ireland@virginmedia @RunninOnEmptee Same here...had the problem since this morning!
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david jackson (@davidtacko7) reported from Newtownabbey, Northern IrelandCan't wait to cancel virgin media terrible broadband and wifi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TonyM (@BATC_London) reported@virginmedia Could be any number of reasons. When it was working I got fed up of rebooting it 6 times a day. You can't help, can you?
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Ben Curtin (@Ben_PipGainFx) reported@virginmedia Terrible TV or Internet still not working.. spoke to an advisor on the phone and they said that there will be engineers sorting it on the 24th.. i mean surely thats a wind up a week without internet or TV in this current climate.. shocking service
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¿Z2Z? (@z2daz) reported@virginmedia Your customer service is ****. Tell me why your advisors are out here trying to bang attitude???????
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Keeley (@lovekeeley_) reported@virginmedia Hi. I need to order a new power adapter for my modem and can not work out where to do it on your website. Can you help? Thanks
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Frainy_180 (@frainy_180) reported@virginmedia No, there was no explanation other than a generic "for customer safety" which wasn't exactly helpful. Could have been told while booking. But not to worry, managed to come to an agreement over the phone.
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Sleep Cove (@Chris_Fitton) reported@virginmedia Think it’s the 3. Well I could both bands. This changed when I renewed my contract? They said my router was probs broken. And was sent a new router as I could not see both bands?so very strange to hear this. Thanks.
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🅰🅽🅳🆈 🅷🅰🅻🅻 (@Tab5) reported@virginmedia I just tried. I'm getting a message saying they know there's a problem and it won't let me speak to anyone. But this has been going on for months and I would appreciate some better updates. I am in the TW10 postcode area if you have any further info
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Cathy Dabrowski (@cathydab) reported@virginmedia Yesterday lunchtime to report the fault & we checked back last night at which point whoever we spoke to was incredibly rude & put the phone down.
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James (@JamesDB_1) reported@virginmedia Hi. I’m still having issues, phone still hasn’t been delivered.
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optimus prime (@optimus36926367) reported@virginmedia Your online complaints filing and complaints tracking page has been saying the link is broken for few days. It is important that we can make a complaint and track them.