Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Newtownabbey |
TV | |
| Belfast |
Total Blackout | |
| Newtownabbey |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
Have had the phone sent back once and now two weeks later still awaiting a pack to send it off again. Been told just to go to @Apple and been hung up on twice. Hundreds of pounds a month being paid to @virginmedia and not even a hint of customer service!!!! Disgusting
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
@virginmedia. Signed up for 1 month sports channel. Told it would cost £15. Paid three times this. Not informed we had to ring up and cancel. Now three months paying double our usual bill.
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Stephen Walker
(@swalker004) reported
from
Belfast, Northern Ireland
Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia
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TIM LOWRY
(@lowry_t) reported
from
Belfast, Northern Ireland
@virginmedia currently experiencing the worst customer service ever,started last week and still ongoing....simply unbelievable...if you want an insight please get in touch ...
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robert crawford
(@bertford) reported
from
Newtownabbey, Northern Ireland
@virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin
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Andrew Fleming
(@BelfastTory) reported
from
Belfast, Northern Ireland
@jst_jelliott @virginmedia Same here. Network is fine but router isn't able to connect to the internet. This happened recently around this time of night a week or so ago. Getting annoying.
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Sarah Lorimer
(@PPLOM1) reported
from
Belfast, Northern Ireland
After a nightmare attempt to firstly speak to someone on the phone I spoke with a rude employee. I was assured no more charges . Email just through stating we will be charged double again this month 🙈 #virginmedia
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Philip I Wilson
(@internetsense) reported
from
Belfast, Northern Ireland
@beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!
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Trevor Gilliland
(@BIGT_REV) reported
from
Castlereagh, Northern Ireland
@virginmedia Yes says to call the customer service number to make changes have also tried the online chat but no good! This is the shocking service for the second night in a row
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Trevor Gilliland
(@BIGT_REV) reported
from
Castlereagh, Northern Ireland
@virginmedia again transferred into a hold music queue after telling the representative I didn’t want to be put in another queue #shockingservice #badcustomerservice @Ofcom will be getting a complaint logged
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Lainey Smiley⚫
(@Lainey_Smiles) reported
from
Castlereagh, Northern Ireland
@virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀
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Carmel Robinson
(@CarmelRobinson3) reported
from
Lurgan, Northern Ireland
Having a rubbish service from #VirginMedia promised hi fibre fast broadband and it keeps buffering. My partner spoke to customer service who said that was normal. We are leaving after 6 weeks of a terrible service
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𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í
(@awakingcell) reported
from
Belfast, Northern Ireland
@virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.
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Dominic Sherry Adams
(@93DominicSF) reported
from
Belfast, Northern Ireland
@virginmedia customer service is atrocious! Meant to be open to 8PM...but advisors just hanging up the phone instead of answering. Asking us to leave...
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Peter Whibley
(@colorblindjames) reported
from
Castlereagh, Northern Ireland
@virginmedia I’m having broadband service issues. I’ve run a test on my equipment and no problem was detected.
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.
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Aine Murray
(@AineM15) reported
from
Belfast, Northern Ireland
@virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!
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Av
(@VizeAv) reported
from
Belfast, Northern Ireland
Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice
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Andrew Clarke
(@andycno1) reported
from
Lisburn, Northern Ireland
@TSSNI @virginmedia completely disgusted by Virgin Media. Have recently taken out 3 phones on contract bringing it up to 4 on the account. One stops working less than a month after buying it and now they are looking to charge me to fix it before even looking at the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Everton
(@kellyeverton83) reported
@virginmedia problem with our phone line for nearly a week can't make phone calls or receive any, says it's been fixed today but still not working and no one has been out to the box so can't understand they say it's been fixed, trying to ring on the mobile but no one picking up
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Jody Medland
(@jodymedland) reported
@virginmedia So where it says "How can I help today?" That is a text, from Virgin, and my response (also a text) was the screenshot. Make sense?
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Anoushka Patel
(@PatelliNutelli) reported
@virginmedia No, not up and running. Not resolved. 5 weeks now since we arranged for this service to be installed. No router and engineer was clueless and blamed Virgin. 👍🏼.... Terrible service
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MZB
(@MZBtweets) reported
Virgin Media are terrible and now they have the cheek to tell me my bill is going up I’m livid.
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Anoushka Patel
(@PatelliNutelli) reported
@virginmedia No resolutions as I mentioned earlier!.... I will be filing a formal complaint to @virginmedia . In the meantime I'm having to fork out more money to increase my data usage as I still have NO INTERNET
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Luke Smart
(@lukesmart89) reported
@Ofcom @virginmedia Where is the legislation the follow. I dont care launching a singular complaint. I do care to know if they are compliant. I personally feel is anticompetitive & its very uncommon which leads me to believe if more companies could then they would. Which likely points to mispractice
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Sam Hogarth
(@samhogy) reported
@virginmedia incredibly poor taste to be putting up monthly charges by £3.50 in the middle of a pandemic. That's nearly a 10% monthly increase for me. Unacceptable.
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zach close
(@Zachclose2000) reported
@virginmedia Fix your ******* **** we paying you enough money and you can't even do one thing ******* right
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Ed Stroud
(@Ed_Stroud) reported
@virginmedia Still no response. How can you raise prices and not allow your customers to query or discuss this. Been waiting since 8:30 for responses on your text service. What do I do?