Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast
|
Total Blackout | 16 days ago |
|
Belfast
|
22 days ago | |
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Belfast
|
Internet | 1 month ago |
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Belfast
|
Internet | 1 month ago |
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Belfast
|
TV | 2 months ago |
|
Belfast
|
Total Blackout | 2 months ago |
Community Discussion
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Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday
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Graham (@skelf73) reported from Belfast, Northern Ireland@Omi1974 @sky @virginmedia Sounds like it's a sync issue. Hopefully reset should sort it. If it's one device try connecting with wps button. Should be front of hub and there should be one on ur Q box. Press n hold the one on hub for a few sec then same for Q box.
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time
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Patrick (@87Patthehammer) reported from Belfast, Northern Ireland@virginmedia I absolutely detest your broadband... your online app... your website... your stupid wee robot questionnaire thingy, it’s as useful as a glass hammer 😡🤬
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland@virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !
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Nigel Ivy (@nigelivy) reported from Belfast, Northern Ireland@jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern IrelandFinally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Lauren 🐝 (@EitherWalnut) reported from Comber, Northern Ireland@virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
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SCi (@SCIGONE) reported from Lisburn, Northern Ireland@virginmedia can you downgrade your tv package... looking to cancel my sports package....
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Ash Patterson 🌈 (@eastbelfastgirl) reported from Belfast, Northern Ireland@virginmedia Can someone get back to me please, my TV service is off and my broadband
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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Redcap (@RedcapFilms) reported from Belfast, Northern IrelandOf course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Qio DeGrate (@QioDeGrate) reported@virginmedia You call 9 months of a service I was barely able to use a fault? A fault is a technical issue you fix. Not 9 months of nearly half a service while I pay full price. Imagine if I signed up and said I can’t guarantee the money, would you accept that? Frauds
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JJB 💙 (@jaynej_b) reported@virginmedia @virginmedia #virginmedia And what about our resumption of service??!! Are you still avoiding confirmation of resolution?! We have lives and incomes that depend upon your service. This is an unacceptable situation. Please advise urgently.
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Daydreamer (@Alright1973) reported@sarapascoe @VirginActiveUK That's brought unpleasant flashbacks of trying to cancel a Virgin Media contract.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported@virginmedia 1/2 - Yup. It's super fast if, IF, I'm in the same room as the router. In bed, which is... I'd say... maybe 15 feet from the router... I have to use my phone's mobile data to do anything. I've always felt I should've been getting my 'services' cheaper as I don't get full service.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported@virginmedia 2/2 - This has been going on for YEARS. I've never been offered a solution OR a price reduction. If no resolution can be found this time, I'll be seeking another provider at renewal time. Think it's been going on long enough now.
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Crofty2010 Gaming (@crofty2010_g) reported@virginmedia I AM NOT UNPLUGGING MY DAMN WIFI ANYMORE TODAY! 15 TIMES IT HAS NOW BEEN PUT INTO A RESTART AND STILL GETTING LESS THAN 29MB INTERNET! CANT COMPLAIN BECAUSE YOUR RIDDUCULOUS AUTOMATIC BOT WILL NOT PUT ME THROUGH TO ANYONE! THIS IS AN ABSOLUTE JOKE DISGUSTING SERVICE
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David Zwirn (@davidzwirn) reportedI have been in new business sales for 30 years and I have never experienced such a bad ordering process than @virginmedia - what a total disaster
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MF MBK #BLM🌐 (@MGaming127) reported@virginmedia just texted it useless as i expected still no help still no wifi still no solutions
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Tina Brandon (@TinaJBrandon) reported@virginmedia This is not working is it and it's getting a little more than frustrating. Opt.1 then goes to put in your virgin account number or your virgin home phone number - I don't have a Virgin account or home phone number.
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Justin Brett (@thejustinbrett) reported@virginmedia I wouldn’t mind if it was occasional, but this is becoming very regular, and your service is expensive.