Virgin Media Outage Report in Lisburn, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast
|
Total Blackout | 18 days ago |
|
Belfast
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24 days ago | |
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Belfast
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Internet | 1 month ago |
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Belfast
|
Internet | 1 month ago |
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Belfast
|
TV | 2 months ago |
|
Belfast
|
Total Blackout | 2 months ago |
Community Discussion
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Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern Ireland@virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.
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Seán O’Neill (@thatsabelter) reported from Belfast, Northern Ireland@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia It’s not really any of your business who I choose to involve in this dispute and I haven’t taken to Twitter necessarily to solve my individual problem - I am here to highlight that @virginmedia are charging customers full price for services THEY KNOW may have issues due
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David Pelissier (@d_pelissier) reported from Belfast, Northern Ireland@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern IrelandAbsolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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itconor (@itconor) reported from Comber, Northern Ireland@internetsense @seatzie @virginmedia Plusnet last I checked where just BT, they also have a habit of putting customers behind CGNAT which means no public IP bad for gaming etc
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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itconor (@itconor) reported from Comber, Northern Ireland@seatzie I pay 60 for 350meg down 35 up on @virginmedia BT for 60 offer 1gbps down and 110mbps up with ipv6
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
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Pete Barfoot (@BarfootPet) reported from Dundonald, Northern Ireland@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Tian Ye (@Ye_Tian_1223) reported from Belfast, Northern IrelandCan’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
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Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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itconor (@itconor) reported from Comber, Northern Ireland@seatzie @internetsense @virginmedia Even still the Max power is determined by Radited power from the antenna. But yes antenna position and placement will help . Putting a small one inside the box isn’t great, To be fair their routers are pants. They can’t even handle the throughput of 350meg in router mode
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern IrelandFinally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Connor (@ConnorMonaghan_) reported from Belfast, Northern Ireland@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Hillingdon, EnglandOh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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N 🥀 (@TashaHall) reported from Carlton on Trent, EnglandGetting to th elast 5 minutes of #KillingEve and my #virginmedia has bloody gone down 😭
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Camilla Audia (@camillaudia) reported from Merton, England@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Max-Well-Made-It (@maxxwhitter) reported from Urmston, England@TomDean86 @virginmedia That’s what they all do! Didn’t iPhone got fined for slowing down older phones to force ppl to upgrade. How else they gonna make money out of u if they make the old comfortable.
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GRAEME SMITH (@MrGraemeSmith) reported from Liverpool, EnglandHaving Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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Safetypenfold (@SteveRiches4) reported from Leicestershire, England@virginmedia This isn’t a problem just today, we have had the same issues for nearly a month, can you at least tell us what the prob is, we might even understand!! Please fix or refund. Lk fwd to your call.
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peugeotrepairs (@PeugeotRepairs) reported from Enfield Lock, England@virginmedia my broadband is still not working, how can you say it's been fixed! And now your website is down so I cannot even report it!!!
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Ronan Feehan (@ronanfeehan) reported from Clarecastle, Munster@VirginMediaIE phone network appears to be down also #virginmedia
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