Virgin Media outages and service status in Lisburn, Northern Ireland

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Newtownabbey, Belfast, and Crumlin.

City	Problem Type	Report Time
Newtownabbey	Internet	12 days ago
Belfast	Wi-fi	14 days ago

Community Discussion

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Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

• 
  David Simpson (@deewoodvalemufc) reported 3 minutes ago from Belfast, Northern Ireland

  @virginmedia your broadband is a heap of **** . Cakesmackers

• 
  Nadean (@nadean_ni) reported 10 minutes ago from Belfast, Northern Ireland

  @virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.

• 
  christine (@christine160586) reported 12 minutes ago from Belfast, Northern Ireland

  @virginmedia @Francesca090900 There us no option for loss of TV service, only for broadband and calls.

• 
  Paul Hamill (@Pacman4370) reported 15 minutes ago from Whiteabbey, Northern Ireland

  @virginmedia Still No one has contacted me. Poor service from @virginmedia poor broadband speed sand now poor customer service 👎👎👎

• 
  Pascal Stil (@Pascalstil) reported 21 minutes ago from Belfast, Northern Ireland

  @virginmedia Nice nonsense answer. One of our connections here in the house has been down for two weeks because a second connection was added, this ome is all on you

• 
  Bee (@beezlebum) reported 28 minutes ago from Belfast, Northern Ireland

  @raycasey2003 Delicious! Having just spent six months of my life battling @virginmedia for the bare minimum compensation I was entitled to and witnessing their atrocious 'customer service', this has delighted me. I know he doesn't own Vigin Media anymore, but he created the monster.

• 
  Sir Bee (@beezlebum) reported 33 minutes ago from Belfast, Northern Ireland

  @virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.

• 
  Adam McCalden (@adammccalden) reported 35 minutes ago from Belfast, Northern Ireland

  @virginmedia since my virgin mobile UK signal has been shifted from piggyback Vodafone to @O2 it has been a complete disaster, constant signal dropping, constant WiFi calling cutting. This is before my account has been transferred to O2. Complete and utter rubbish

• 
  Tiárna McErlean (@tmcerlean95) reported 40 minutes ago from Belfast, Northern Ireland

  Ffs @virginmedia fed up with these network blackouts recently! I’m gonna find another provider at this rate 🙃 😡

• 
  Robert Mulligan (@RobertMulligan5) reported 41 minutes ago from Belfast, Northern Ireland

  @newsmulg @virginmedia John, having the same issues this weekend and specifically today in the Lisburn Road area..

• 
  Lauren Blair♥ (@lilmissymoo90) reported 44 minutes ago from Belfast, Northern Ireland

  @virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it

• 
  Robert Andrews (@niscaffolding) reported 46 minutes ago from Whiteabbey, Northern Ireland

  @virginmedia Still no WiFi in the house and no on hold for another 55min today all I need is an engineer out as the boost you keep doing is not working no matter how many times I boos reboot the system? I’m sure an engineer can solve the problem please just send one out.

• 
  Lauren Blair♥ (@lilmissymoo90) reported 48 minutes ago from Belfast, Northern Ireland

  Longer im on hold with @virginmedia waiting to leave the more sure i am I wanna leave this music is awful 🙄

• 
  David Simpson (@deewoodvalemufc) reported 49 minutes ago from Belfast, Northern Ireland

  @virginmedia There’s been issues with it ever since it was installed! K for keck . Richard balloon head sort it out to ****

• 
  Richard Collins (@DrRichCollins) reported 49 minutes ago from Castlereagh, Northern Ireland

  @virginmedia hi, how do I escalate a complaint through customer service please? New service connection as of Monday... tv service still not working despite 2 calls (and v long waits) to customer service number. Not happy and considering cancellation.

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 50 minutes ago from Lisburn, Northern Ireland

  @virginmedia My Mobile Is No Longer Able To Use Any Data And Won’t Let Me Log Into My Account Plz Help

• 
  Aaron (@aaronmacn) reported 50 minutes ago from Belfast, Northern Ireland

  @virginmedia if I’m gonna follow you support service, to text a problem to you, surely me waiting 48 hours later with no reply is a bit too long?

• 
  Michael Fearon (@mfearonmusic) reported 51 minutes ago from Belfast, Northern Ireland

  Imagine being miss sold a product and no manager can resolve the issue, even after a month!, shocking @virginmedia #virginmedia

• 
  Sandra Deane (@SMDeane) reported 52 minutes ago from Castlereagh, Northern Ireland

  @virginmedia Come on Virgin Media!! Internet down for me but not my neighbour?? Working from home is an absolute nightmare, I also have teenagers to contend with and no internet!!! #BT8

• 
  kimbo (@isabelsbaby) reported 55 minutes ago from Castlereagh, Northern Ireland

  @virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scotty B. 🏳️‍🌈🇬🇧 (@Scottbraduk) reported 12 minutes ago

  @virginmedia It’s a disgrace I have been trying to get a refund from my account for near 2 months now and it still has not been sent. 9 phone calls an email from a manager to guarantee it would be sent back and 7 chats all recorded. Think is a complaint to ofcom now !!

• 
  Dide (@dide_oluwa) reported 13 minutes ago

  @virginmedia your network has been terrible for days now , no cell signal whatsoever

• 
  It's Ahmad (@AhmadX_Official) reported 13 minutes ago

  In 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.

• 
  Alan Roberts (@AlanRob68902430) reported 15 minutes ago

  @DarcKni68649817 @virginmedia There shite ran by a company in the Philippines there is NO customer services anymore

• 
  Craig (@Scrumpyjackfan) reported 17 minutes ago

  After 25 years with @virginmedia it’s time to say 👋. Relocating your customer services to SE Asia a few years back was a stupid move, I have wasted hours waiting and talking to your reps. Even now I must do the leg work to find a better deal. You should be phoning me to keep me.

• 
  .Bad (@Badmufc) reported 17 minutes ago

  Hey @virginmedia My nets been down since 10 o'clock last night got any information on anything at MK42 8TS. Can't even make a phonecall to VM 😭

• 
  Emma Thompson (@emmathompy) reported 19 minutes ago

  @virginmedia hi - I've done a few speed tests now that show I've got poor connection below what's expected (below 30mb) in my house but I seem to just go round in circles in my account to request a free pod and can't actually do it anywhere. Can you help please?

• 
  Jacqueline Bolton (@JacquelineBolto) reported 19 minutes ago

  @virginmedia No Internet since 5am today. Checked status no reported issues in our area. Equipment all fine. What do you suggest I do???

• 
  Mike d (@miked36) reported 20 minutes ago

  Internet gone down in nailsea bristol. Can't watch anything @virginmedia

• 
  Zoe Smith (@ladyspeakerz) reported 21 minutes ago

  @andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS