Virgin Media

Virgin Media Outage Report in Lisburn, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lisburn, Northern Ireland 01/19/2026 06:25

January 19: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast Internet
United KingdomNewtownabbey TV
United KingdomBelfast Total Blackout
United KingdomNewtownabbey Internet
United KingdomBelfast Internet
United KingdomNewtownabbey Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

  • rmurrayld Ryan Murray (@rmurrayld) reported from Dunmurry, Northern Ireland

    @virginmedia WiFi down again, heap of sh*ttttttt

  • Darrenbarrett01 Dazza B (@Darrenbarrett01) reported from Belfast, Northern Ireland

    @virginmedia 1 hour 14 minutes trying to get through to someone and still no answer not great customer service I guess..

  • AndrewJMolloy Andrew Molloy (@AndrewJMolloy) reported from Belfast, Northern Ireland

    @virginmedia The @All4 app has not been working for 2 days now. Is this a service wide fault, or something wrong on our end?

  • donnaspongebob donnaspongebob (@donnaspongebob) reported from Newtownabbey, Northern Ireland

    @virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.

  • IanRobinson Ian Robinson (@IanRobinson) reported from Stormont, Northern Ireland

    Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.

  • pmakgreb10 Patrick O Toole (@pmakgreb10) reported from Castlereagh, Northern Ireland

    @virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia No I did not “tweet you” about the complaint I was agreeing with another customer & saying that I am having the same experiences-YOU responded to that tweet by asking for the complaint implying you were actually going to do something which you have not!! Further proving my point!

  • itsadam0202 Adam (@itsadam0202) reported from Lisburn, Northern Ireland

    @virginmedia ****** FIX IT

  • bertskill Bertie Skillen (@bertskill) reported from Whiteabbey, Northern Ireland

    @virginmedia is there a problem with broadband in BT161GA area, Internet not working??

  • ConnorMonaghan_ Connor (@ConnorMonaghan_) reported from Belfast, Northern Ireland

    @virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service

  • thatsabelter Seán O’Neill (@thatsabelter) reported from Belfast, Northern Ireland

    @virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia (And watch all will go quiet they like to make a public show of responding but because I’ve called out @Virginmedia on their crap service - they now won’t respond !!! )

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia So tired hearing excuse after EXCUSE after EXCUSE from @virginmedia - your “customer service” has been appalling over the last 5 months and this is NOT the first time you have failed! You have blamed EVERYTHING except your poor service !!!

  • d_pelissier David Pelissier (@d_pelissier) reported from Belfast, Northern Ireland

    @virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia Why would I do that!? I am still waiting for a response through a formal complaint from 4 months ago and I am still waiting for that call back from 26/8/20 !!!! YOU DO NOT TREAT CUSTOMERS WITH RESPECT!! People should avoid using your company !! And I will continue to share that!!

  • GarethMcGuigan WorkingFromHome (@GarethMcGuigan) reported from Belfast, Northern Ireland

    Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out

  • eastbelfastgirl Ash Patterson 🌈 (@eastbelfastgirl) reported from Belfast, Northern Ireland

    @virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia

  • GarethMcGuigan WorkingFromHome (@GarethMcGuigan) reported from Belfast, Northern Ireland

    Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia I didn’t say it was an instant response service !!! I said that YOUR COLLEAGUE said they couldn’t access account information on social media !!! So they were lying then? This would seem the case if you are now asking me to provide the complaint reference?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • eggsontoastblog Eggs on Toast (@eggsontoastblog) reported

    @virginmedia it has been activated, it is still not working - it's incredibly frustrating

  • AarronCrumley Aarron Crumley (@AarronCrumley) reported

    @virginmedia I've tried calling 2x times & I can't get through. Being advised that this is due to a technical issue on your end? I need to cancel services but can't get through both on 29/01 & today. Numbers called - 0345454111 & 08000522001 Plz tell me how I can cancel?

  • EmsC33 Em's (@EmsC33) reported

    @virginmedia Still not working! Status checker not working!!! TN23 area when is broadband and tv going to be back up???

  • DellB0II Dell Boii (@DellB0II) reported

    @virginmedia has literally the worse customer service ever, have been trying to contact them for the past week, with wait times of each call over an hour than the call randomly cuts off.

  • IzhavoS Izhavo Salas (@IzhavoS) reported

    @virginmedia I know a number of people have reported damages in my area, but wanted to bring it up again as this has been going on since October with no solution. w43ap is the affected area

  • BE97814771 B (@BE97814771) reported

    @Ofcom are you investigating @virginmedia ? like many others I’ve spent hours on different occasions ringing to cancel and they cut you off (you get straight through to add a service). Via WhatsApp I’ve asked 25 times over 30 hours they still won’t let me leave..

  • sybersall Sally Shiers (@sybersall) reported

    @virginmedia appalling service when you ring to get support as in financial difficulties ..and cold unsympathetic staff don’t help then cut you off. We have been loyal a customer for 20 years 🙁🥲how do I get help..

  • Riggerstweets Neil Rigby (@Riggerstweets) reported

    Day 4. Still impossible to get through @virginmedia - the @TheRFL Championship starts in a couple of hours and it's not possible to subscribe with them as everything is down and customer care doesn't exist. Great stuff.

  • OfficialMSkeens Mark skeens (@OfficialMSkeens) reported

    @virginmedia been trying to call you for days to cancel the TV package but your phones are never answered. Is there a quick way to rectify this please?

  • SAG95402459 SAG (@SAG95402459) reported

    @virginmedia Please read my previous tweets. I've called to cancel but your staff hung up me and now when you call you're told by the answerphone that they cannot deal with your request due to issues at Virgin. That's fine @virginmedia, i can deal with that myself and cancel my DD.