Virgin Media Outage Report in Lisburn, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 26: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Newtownabbey |
TV | |
| Belfast |
Total Blackout | |
| Newtownabbey |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
Assignment due in by midnight. Go to upload. @virginmedia goes down at 23:46. #FML 😭
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia Why would I do that!? I am still waiting for a response through a formal complaint from 4 months ago and I am still waiting for that call back from 26/8/20 !!!! YOU DO NOT TREAT CUSTOMERS WITH RESPECT!! People should avoid using your company !! And I will continue to share that!!
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia Easily enough prevented just treat a loyal customer appropriately
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia @SkyHelpTeam any offers on the go for a soon to be ex virgin media customer
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia Any update on this? No reported faults, restarted my virgin box, @All4 app still not working.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No I did not “tweet you” about the complaint I was agreeing with another customer & saying that I am having the same experiences-YOU responded to that tweet by asking for the complaint implying you were actually going to do something which you have not!! Further proving my point!
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Jen Elwood
(@J_el9) reported
from
Belfast, Northern Ireland
@virginmedia WiFi down every day now, engineer out this morning, outage in area (BT5) , 4pm fix, box on the street needs seen too. 20 years old! 3 households all told different stories.. get it sorted! One neighbour on hold for over 60 mins only to be hung up on! 😡😡
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Jonathan carey
(@carey_jonathan) reported
from
Belfast, Northern Ireland
@virginmedia Aye, sure I've nothing better to do that sit for 45mins on hold. How about you call me? Your customer that you're not providing a service for!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia I didn’t say it was an instant response service !!! I said that YOUR COLLEAGUE said they couldn’t access account information on social media !!! So they were lying then? This would seem the case if you are now asking me to provide the complaint reference?
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
Longer im on hold with @virginmedia waiting to leave the more sure i am I wanna leave this music is awful 🙄
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia (And watch all will go quiet they like to make a public show of responding but because I’ve called out @Virginmedia on their crap service - they now won’t respond !!! )
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Bertie Skillen
(@bertskill) reported
from
Whiteabbey, Northern Ireland
@virginmedia is there a problem with broadband in BT161GA area, Internet not working??
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Jonathan carey
(@carey_jonathan) reported
from
Belfast, Northern Ireland
@virginmedia Broadband **** itself for 10/15mins. Same this last week. Glad I signed up for another 18 months and paying £3 extra a month for this muck
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Ian Robinson
(@IanRobinson) reported
from
Stormont, Northern Ireland
Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia The @All4 app has not been working for 2 days now. Is this a service wide fault, or something wrong on our end?
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Adam
(@itsadam0202) reported
from
Lisburn, Northern Ireland
@virginmedia ****** FIX IT
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia can you please explain why the best price as a loyal customer for years is 30 pound more expensive than a new customer. Can’t even get through to right department to cancel
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Yet a new LOW in crappy “customer service” from @Virginmedia - letter saying they have been trying to contact me (still waiting for a callback from 26/8/20) no attempts made and to text a number to get someone to contact me ...... guess what an automated system that gets
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Jonathan McCormack
(@StripeyMiata) reported
from
Belfast, Northern Ireland
@virginmedia Also, on the Virgin Media support forums, loads of people complaining text cancelling isn’t working either, hence I wrote.
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia No it’s not fair at all John, I’ve been a loyal customer of virgin for quite a few years and the price increases along with the differential to new customers have got too much. Soon to be an ex customer if I can get through to your call centre @skytv any thing you can offer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Saxby
(@gazsax) reported
@virginmedia hi guys can you confirm if you are having any broadband issues in the SM4 postcode. Your email says it’s fine then issues then fine again.
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Mueen Pasha
(@MueenPasha5) reported
@virginmedia I am contacting them through Whatsapp, as my previous experience calling is that I will wait ages to get through, then the advisor will hang up or disconnect the call either by mistake or because they don't want to deal with the matter.
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LN Complains
(@lns2022uk) reported
@virginmedia Maybe i'm getting old before my time, but when I was younger and infact worked in call centers myself, when someone said "can i speak to a manager" they could speak to one on that call not wait 72 hours to speak to them. In what world is that good customer service?
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Leon Spight
(@leonspight) reported
@virginmedia Hi there what’s the issue in TW12 as all services TV, phone and broadband have been down since approx 10am. Also the Virgin Media mobile service appears to be impacted as well as services are running very slow?
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Emma Creasy
(@CreasyEmma) reported
@virginmedia Just adding to issues for my complaint to CISAS - promised a web chat at 6, shock I’ve been sent nothing
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Robert_spyhacker
(@Robert_spyhack) reported
@chrishenry88 @virginmedia There’s a good chance of recovery. message me @Robert_spyhack on Twitter or insta would help you recover you account.hit me up.
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Gem
(@BatgirlRocksxo) reported
@virginmedia No, didn’t know there were issues in the area. A lot of households in the area lost wifi around 9am this morning, which is when this “work” began, supposed to have finished by 3pm but we still can’t get online. Router is solid green line or flashing green line and green arrows.
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Barry Salkin
(@BarrySalkin) reported
@virginmedia Because you’d not want to be sure to give correct info on notice to disconnect in a thread about customer being given incorrect info on notice to disconnect… Folks who didn’t have any other option for TV (if reasons not to have a Sky dish) and/or folks who previously only (1/n)
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Seb
(@Seb_lr) reported
@virginmedia adopted a new sales technique? Placing orders on my behalf without myself explicitly confirming if I’d like to proceed, then calling to fix the issue and being told I can’t cancel it…
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Tom Parker
(@TomFoolerySays) reported
@virginmedia Sorry but that's unacceptable, I've now got to call you for the 18th time to sort the same issue. I've lost days of work, money and patience down to this. I expect my broadband to be fixed tomorrow and a reimbursement of my funds.