Virgin Media

Virgin Media Outage Report in Lisburn, Northern Ireland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lisburn, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lisburn, Northern Ireland 02/05/2026 11:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lisburn, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast and Newtownabbey.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast Total Blackout
United KingdomBelfast Internet
United KingdomNewtownabbey TV
United KingdomBelfast Total Blackout
United KingdomNewtownabbey Internet
United KingdomBelfast Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lisburn, Northern Ireland

Latest outage, problems and issue reports in Lisburn and nearby locations:

  • AineM15 Aine Murray (@AineM15) reported from Castlereagh, Northern Ireland

    @virginmedia Already did that , you are pretty much lying to people taking the first and second month in the first bill. Only have been with you for one month. Your customer team said this was in the terms and conditions. Can guarantee you it's not as I wouldn't have signed up if it was

  • VizeAv Av (@VizeAv) reported from Belfast, Northern Ireland

    Please @virginmedia I need to cancel my service. Spent 35 mins tonight holding for this department and the agent dropped the call mid conversation #notgoodenough #pisspoor #customerservice

  • bertford robert crawford (@bertford) reported from Newtownabbey, Northern Ireland

    @virginmedia No another one of your customers not getting help, paying for movie and not receiving it, then getting no help it reminds me of my time @ virgin

  • andycno1 Andrew Clarke  (@andycno1) reported from Lisburn, Northern Ireland

    @TSSNI @virginmedia completely disgusted by Virgin Media. Have recently taken out 3 phones on contract bringing it up to 4 on the account. One stops working less than a month after buying it and now they are looking to charge me to fix it before even looking at the phone.

  • andycno1 Andrew Clarke  (@andycno1) reported from Lisburn, Northern Ireland

    Have had the phone sent back once and now two weeks later still awaiting a pack to send it off again. Been told just to go to @Apple and been hung up on twice. Hundreds of pounds a month being paid to @virginmedia and not even a hint of customer service!!!! Disgusting

  • PPLOM1 Sarah Lorimer (@PPLOM1) reported from Belfast, Northern Ireland

    After a nightmare attempt to firstly speak to someone on the phone I spoke with a rude employee. I was assured no more charges . Email just through stating we will be charged double again this month 🙈 #virginmedia

  • oharamal Cllr Mal O’Hara (Castle DEA) Belfast (@oharamal) reported from Belfast, Northern Ireland

    @virginmedia I’m currently on hold at 38 minutes waiting to speak to customer service - apparently I’m moving house and reinstalling in Craigavon on 3rd December. I live in belfast and have not planned a move. Apparently resolved weeks ago but a flurry of texts yesterday

  • awakingcell 𝕭𝖊𝖆𝖓 𝖆𝖓 𝕾í (@awakingcell) reported from Belfast, Northern Ireland

    @virginmedia Your hold music sucks and it's annoying to have to have a full argument trying to cancel your account thanks. Try some calming music. Hold is rage inducing enough. Stick it in a suggestion box.

  • Lainey_Smiles Lainey Smiley⚫ (@Lainey_Smiles) reported from Castlereagh, Northern Ireland

    @virginmedia Nope, very happy with my Virgin broadband, been a customer since you were Cabletel, wouldn't go anywhere else! Thank you, L 😀

  • oharamal Cllr Mal O’Hara (Castle DEA) Belfast (@oharamal) reported from Belfast, Northern Ireland

    @virginmedia I got through - 1 hour in total on the phone!!! Terrible to have to wait that long. Agent mistake to allocate a disconnect and move to my account. I’m not moving anywhere

  • a_golonka Agnieszka Golonka (@a_golonka) reported from Whiteabbey, Northern Ireland

    @jadey_voorhees @virginmedia Honestly they are horrible, we changed to sky. Their customer service is terrible, up to 1 h waiting on the phone after having to press all the options... just for them to put you on hold and hang up! Took me over 1 week of phoning to finally cancel the contract!

  • swalker004 Stephen Walker (@swalker004) reported from Belfast, Northern Ireland

    Been a loyal @SkyUK customer for many years, but current process to move to Sky Q has been ongoing since 3rd August. Shocking service and zero communication. Time to cancel and move to @virginmedia

  • AineM15 Aine Murray (@AineM15) reported from Belfast, Northern Ireland

    @virginmedia for anyone who is thinking about switching to virgin media don't. Their £50 refer a friend credit doesn't work and they charge £35 for the activation fee and take the first and second month in advance. So now looking at a bill of over £100. Tried to phone but no use

  • PPLOM1 Sarah Lorimer (@PPLOM1) reported from Belfast, Northern Ireland

    @virginmedia. Signed up for 1 month sports channel. Told it would cost £15. Paid three times this. Not informed we had to ring up and cancel. Now three months paying double our usual bill.

  • BelfastTory Andrew Fleming (@BelfastTory) reported from Belfast, Northern Ireland

    @jst_jelliott @virginmedia Same here. Network is fine but router isn't able to connect to the internet. This happened recently around this time of night a week or so ago. Getting annoying.

  • AineM15 Aine Murray (@AineM15) reported from Belfast, Northern Ireland

    @virginmedia Just tried to phone again and when they transferred me to the complaints department they just hung up. Your customer service is actually appalling

  • jai_dee Jim Doran (@jai_dee) reported from Belfast, Northern Ireland

    @virginmedia I've already reported both issues. It's highly frustrating that a fault with one service knocks out everything.

  • internetsense Philip I Wilson (@internetsense) reported from Belfast, Northern Ireland

    @beatlebaby84 @virginmedia With all these services I record the time, explain I'm busy and ask them to credit me £20, they never do, but often they'll credit £10 or £8, always worth a try!

  • TrevorAKilleen Trevor Killeen (@TrevorAKilleen) reported from Belfast, Northern Ireland

    @virginmedia tried twice to cancel my services with you on hold both times for over 25mins - this is not the way to encourage customers to stay - just gonna cancel my direct debit !!! You can take this tweet as my 30days notice !!!

  • CarmelRobinson3 Carmel Robinson (@CarmelRobinson3) reported from Lurgan, Northern Ireland

    Having a rubbish service from #VirginMedia promised hi fibre fast broadband and it keeps buffering. My partner spoke to customer service who said that was normal. We are leaving after 6 weeks of a terrible service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dcirulis dave cirulis (@dcirulis) reported

    @virginmedia hi Sent an email to Connor Harrison in customer resolution can you confirm he received it ?

  • manxman1930 manxman1930 (@manxman1930) reported

    @FairyGoof @virginmedia @virginmedia the people of Darwen expect one version of the truth not automatic updates with fictitious fix times. Who will give us the truth some people are being told 3 weeks to fix and are therefore changing suppliers. Who can we contact to get the truth?

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

  • tom_bacon Tom Bacon (@tom_bacon) reported

    @virginmedia It says "we're sorry you're still having issues..." etc. Don't know if that's just because I've called again or if that's reporting the outage. Communication on this issue has been really bad. I need updates when the ETA is pushed back again. Ideally I'd get a daily update.

  • ajt8888 Adrian Turner (@ajt8888) reported

    @virginmedia I’m trying to cancel my account and can’t talk to anyone and the message system doesn’t work nor does the idiot on what’s so I’m going to cancel direct debit and look forward to the court case

  • pocketsons Dan Mitchell (@pocketsons) reported

    Hey @Ofcom why wont @virginmedia let me log a complaint properly?

  • CartlidgeAmanda Amanda Cartlidge (@CartlidgeAmanda) reported

    @virginmedia What is the issue EXACTLY ?? Honesty would be appreciated at this stage after days of persistent fobbing off! We don’t want apologies anymore, we want answers to this issue?!

  • tom_bacon Tom Bacon (@tom_bacon) reported

    @virginmedia Hi did, when prompted. He told me the estimated fix date is 2nd Oct. I'm going to take that with a pinch of salt though, as I've previously been told the issue will be fixed within a week three different times over the last month.

  • willluminate WillLuminate (@willluminate) reported

    @virginmedia The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 26/09/2022 16:00:00. The Virgin Media Team.- ID: F010127119. No doubt I'll have another generic text in 2 hours...

  • Jay_Gallacher LundstramLoyal (@Jay_Gallacher) reported

    @virginmedia Internet issues that have still not been resolved