Virgin Media Outage Report in Lisburn, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lisburn, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lisburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 04: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lisburn, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Newtownabbey, Belfast and Lisburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownabbey |
Wi-fi | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lisburn, Northern Ireland
Latest outage, problems and issue reports in Lisburn and nearby locations:
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Victoria Gillespie
(@Torig1983) reported
from
Dunmurry, Northern Ireland
So frustrated with @virginmedia sat for ages on live chat reducing my package.. was going through final stages and suspiciously my broad band went down Coincidence??
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.
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bertford no DMs
(@bertford) reported
from
Newtownabbey, Northern Ireland
@sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia both tv and broadband have been down for well over 24 hours now. Not good enough! Any reason for this?
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Seán MacAoidh
(@SeanJPMcKee) reported
from
Belfast, Northern Ireland
@virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.
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Johnny Hamilton
(@SwissKrono_JH) reported
from
Belfast, Northern Ireland
@virginmedia Don’t be so ridiculous. The app crashed you couldn’t even login. Utter shambles
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Scott Dixon
(@ScottD_DJMS) reported
from
Belfast, Northern Ireland
@O2 @virginmedia still unable to sign in to the Priority app using virgin. Any advice or update please?
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint
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Victoria Gillespie
(@Torig1983) reported
from
Dunmurry, Northern Ireland
@virginmedia Working now but annoying as has taken most of afternoon up... now waiting for pc to reboot and virgin media chat doesn't work on phone so kept being given to runaround and redirected to faq pages. .such a faff
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Gareth O’Hare
(@GarethOHare3) reported
from
Belfast, Northern Ireland
@virginmedia Oh for many a useless hour. We then spotted engineers outside. He said he wasn’t here to install internet, but to find Toby box. I said it’s there, someone dug it up 3 weeks ago. He said someone couldn’t find it during the week. Short story, it’s found please help
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Sir Bee
(@beezlebum) reported
from
Whiteabbey, Northern Ireland
@virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia Just the one channel. The picture is jerking and freezing and has been for a good week now. As I said every other channel appears to be perfectly fine, it's just a problem with @wchannel
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia Never mind, send me my deadlock letter
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Amanda Ferguson
(@AmandaFBelfast) reported
from
Belfast, Northern Ireland
@virginmedia Hi. It now 4 hours since I started trying to resolve your billing mistake using your WhatsApp messaging service. I have had to explain myself more than half a dozen times. Please check the details and resolve the matter asap. Thank you. Amanda
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It's been off for 3 days now!! Absolutely nothing. Had problems when I moved also a few months ago, kept taking the wrong address down and I basically paid for 3 weeks without service, now this.
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Conor Huddleston
(@Hudd84) reported
from
Belfast, Northern Ireland
No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.
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Tom Rowntree-Finlay
(@Tom_R_Finlay) reported
from
Newtownabbey, Northern Ireland
Cannot believe how @virginmedia treat their elderly customers. 75 year old women completly let down Have taken her money and delivered no services for two months. Disgusting to leave her isolated with No Sevices and no communication.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Shepperd
(@OfficialSheps) reported
@virginmedia I've been emailed to say I'm late paying my first bill even though my first bill didn't arrive until 10minutes after I was told I was late paying it.When I set up my account it was with a direct debit. Any chance you can enlighten me?Only been a customer for 4 days!
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Fraser Porter
(@TheFraserPorter) reported
@virginmedia Keeps turning on and off again, it’s now showing as issue in the area. I’ll give it time. It’s just very annoying when it keeps happening!
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Terry Jack
(@Greent1875) reported
@STVNews drains around our way blocked up because they swept the concrete dust into the sivers. They also cut my Virgin Media cable and left me to get Virgin to fix it.
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Lauren Gabrielle
(@LozzieGabrielle) reported
@virginmedia how many times a day are you meant to turn your router off and on again to use one device without issue?
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Mr Forgetti Your Regretti 🥔
(@Mr_Forgetti_YT) reported
@virginmedia No, it says no issues as always. Can you please let me know if i’m able to terminate my membership with you as a result of the bad service in recent weeks and months? I would like to switch providers.
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Nicki Clarke (formerly Spear)
(@nickimclarke) reported
@virginmedia so far you have refused to action my giving one month notice to end my contract; lied about putting this right; not dealt with my complaint and ignored my subject access request. I will be taking this as far as I need to. Just the most appalling company 😡
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anne christie
(@liz30538) reported
@virginmedia Last night emails wouldn’t send Couldn’t login to VM then this morning they sent This happens frequently and then I get an email saying we have tried to contact you but couldn’t so we’ve closed your complaint. This is a lie as I have voicemail on both my mobile and landline
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dave smith
(@davesmi12386779) reported
@virginmedia After 6 hours on the phone today to cs, we were told that there had been an internal cancelation and rebooking. However, after multiple calls today to different advisors i was given multiple stories. The cables are handing on the pole. So, it sounds like a man power issue ?
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CH
(@ch1992_ch) reported
@virginmedia how do I go about cancelling being a new customer? You have yet again moved my date for installation.
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Sam Victor Jermy 🇺🇦 🇹🇼
(@SamJermy) reported
@virginmedia I'm just so disappointed that I've missed out on watching so much of the World Cup because of Virgin. I have already lodged a complaint with the executive team and am awaiting an outcome.