Virgin Media Outage Report in Newtownabbey, Northern Ireland
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The latest reports from users having issues in Newtownabbey come from postal codes BT36.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Lisburn, Belfast, Newtownabbey, Carrickfergus, Antrim and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Lisburn |
Internet | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Lisburn |
Internet | |
| Lisburn |
Total Blackout | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Newtownabbey and nearby locations:
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Stuski
(@stuartwfrobbins) reported
from
Bangor, Northern Ireland
@virginmedia Hello, Broadband service isn’t currently down, postcode BT20 4NS, I have rebooted router, and tried to call, but it says offices are closed. Please investigate/ fix.
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Den
(@DenMagic) reported
from
Dunmurry, Northern Ireland
Down again @virginmedia in BT17. Came back on but I am paying for a service that cuts off several times a day. Not on.
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Daniel Ryder
(@dryder11) reported
from
Belfast, Northern Ireland
@virginmedia holding for over an hour to speak to customer services - hung up and rang the sales as a “new customer” answered within 3 rings. I appreciate that your limited with staff but don’t forget your existing customers #frustrating
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia I'm not a customer thank God. The complaint was with your construction teams obviously completing half arsed work.
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DAVIDBUZZ2904
(@DAVIDBUZZ2904) reported
from
Lisburn, Northern Ireland
@virginmedia This was not resolved quickly it was all day I was unable to get a service on my phone or any data all day I would like compensation
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
When is @virginmedia going to be called to order by authorities. How is possible they get away with customers on hold for hours, broadband service levels vastly below power and to rub salt in, @virginmedia think it is acceptable to increase their fees? Enough is enough, @CISASUK!
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Sean McIlhatton
(@eSean_SZN) reported
from
Belfast, Northern Ireland
@virginmedia It says no known issues
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
@virginmedia Having spent nearly three hours tonight trying to speak with someone with no luck I would like to know how customers get in touch, how they can get a solid service and when @virginmedia will cop onto what is acceptable as a business provider?? 😡
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
@virginmedia I accept more customers are working from home including myself however after a year I would expect a company such as @virginmedia to adapt and do everything within their powers to improve their service, not worsen!!??
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Den
(@DenMagic) reported
from
Dunmurry, Northern Ireland
I wonder how many times today my 'superfast' @virginmedia will slow down and cut off? Lodged complaint and passed it onto BBC Watchdog. #virginmedia
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia hi, how to I make a complaint regarding construction. Office is now closed and the team were in a meeting earlier. Is there an email address?! Really not good enough!!
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Dominic Bryan
(@Domsball) reported
from
Belfast, Northern Ireland
@virginmedia We have had broadband going on and off all day. Reset the hub, no better. Is there a problem in north Belfast.
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Robert Mulligan
(@RobertMulligan5) reported
from
Belfast, Northern Ireland
@newsmulg @virginmedia John, having the same issues this weekend and specifically today in the Lisburn Road area..
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Den
(@DenMagic) reported
from
Dunmurry, Northern Ireland
Once again, @virginmedia dropping speeds and service going down in Dunmurry. No one can help and they don't respond to complaints but they are hiking price next month 🤔 #virginmediadown
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DAVIDBUZZ2904
(@DAVIDBUZZ2904) reported
from
Lisburn, Northern Ireland
@virginmedia My Mobile Is No Longer Able To Use Any Data And Won’t Let Me Log Into My Account Plz Help
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David Annett
(@davidannett7) reported
from
Belfast, Northern Ireland
@JakeOKane @virginmedia Customer service are a complete shambles, probably the worst out there
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Mr Ross
(@MrRossICT) reported
from
Castlereagh, Northern Ireland
@virginmedia tried contacting your customer services number to be told straight away that you are too busy, who can I contact to fix an issue we are having?
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Lee Rutherford
(@LSRutherford) reported
from
Whiteabbey, Northern Ireland
@virginmedia How can I get help with an issue on my V6 box?
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Geordie On Your Radio 📻🔊
(@radiogeordie) reported
from
Ballyclare, Northern Ireland
@virginmedia The status page says everything is ok but when I phoned the advisor said there was a problem in the area.
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Lynsey
(@lynnnnseyj) reported
from
Bangor, Northern Ireland
@virginmedia Please see my previous tweet which was ignored asking how I could raise such a complaint.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul McClure
(@chiefmackers) reported
@virginmedia First was they wer waitin on a tool, then it was a gas issue, then waiting on a survey…none of it true. The engineer came out & told nothing stopping the work, they’re just reli behind. Last reason was a car was parked over the access point. So They delayed me another month.
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Kendra & Netty Oates
(@AnnetteMOates) reported
@virginmedia when is the issue at S5 going to be resolved? Over 24 hours now with no broadband or TV services 🤬
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Paul Peatroy
(@PaulPeatroy) reported
@virginmedia My complaint has not changed. Says it was being dealt with on 8/8. I have no service.
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Paul McClure
(@chiefmackers) reported
@virginmedia Lol I’m basically on a first name basis with the installations team at this point. I’ve more contact with them than my own family. They’re not any help. They just blame the outside works people..but won’t give me their contact details so I can speed this up myself.
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ASalt
(@AmSalt12) reported
@virginmedia Absolutely disgusted with your service today. Not acceptable!!!!
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Stevcho
(@Thecrochunter7) reported
@virginmedia hi there, I have been trying to get my new tv package to work for the last 3 days and it’s not working correctly. I’m getting a code CS2004… your helpline keeps cutting me off and this is really pissing me off… I should’ve stayed with sky…
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amardeep dhillon
(@asdhillon86) reported
@virginmedia Yes, has been raised on both lost services and got the standard fix time response.
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Danny Hewson
(@DannyHewson) reported
Also thanks to @virginmedia for giving me nowhere to specify what the problem is when reporting, sending 3 different guys who couldn’t fix it then missing appointments two days running for the guys who can…then telling me it’ll take 48 hours just to talk to a manager.
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ASA
(@atticusdraven) reported
@shaun1968 @virginmedia It's ridiculous been like it for days and I've been going around in circles with VM customer service
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kirsty kerr
(@kirstykerr1986) reported
@virginmedia is the instant chat down?