Virgin Media Outage Report in Newtownabbey, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newtownabbey come from postal codes BT36 and BT37.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Antrim, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
TV | |
| Belfast |
Wi-fi | |
| Belfast |
Wi-fi | |
| Antrim |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Newtownabbey and nearby locations:
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Graham
(@skelf73) reported
from
Belfast, Northern Ireland
@Omi1974 @sky @virginmedia Sounds like it's a sync issue. Hopefully reset should sort it. If it's one device try connecting with wps button. Should be front of hub and there should be one on ur Q box. Press n hold the one on hub for a few sec then same for Q box.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Finally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Nigel Ivy
(@nigelivy) reported
from
Belfast, Northern Ireland
@jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!
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SCi
(@SCIGONE) reported
from
Lisburn, Northern Ireland
@virginmedia can you downgrade your tv package... looking to cancel my sports package....
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Redcap
(@RedcapFilms) reported
from
Belfast, Northern Ireland
Of course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?
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Aaron Greenaway
(@aarongreenaway7) reported
from
Bangor, Northern Ireland
@virginmedia Still not working. Getting the error code on sky sports
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia Can someone get back to me please, my TV service is off and my broadband
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
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Patrick
(@87Patthehammer) reported
from
Belfast, Northern Ireland
@virginmedia I absolutely detest your broadband... your online app... your website... your stupid wee robot questionnaire thingy, it’s as useful as a glass hammer 😡🤬
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice
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Robert Barkley
(@rbarkley82) reported
from
Belfast, Northern Ireland
So cancelled my @zeninternet order last Wednesday when they failed to activate on time, went to @virginmedia instead, activated yesterday. Asked Zen to confirm they have processed refund and still to hear back... Would def stay away from them, nothing but problems from start!
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Jonathan McCormack
(@StripeyMiata) reported
from
Lisburn, Northern Ireland
@virginmedia Well good news, my V6 box lost signal as well for 5 minutes, and when it came back again, so did the broadband. The Virgin van was parked near a cabinet, so maybe that was him fixing a fault there.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
@virginmedia I know you are there - you've been replying to other people here on twitter. I've been waiting two and a half hours to be answered now because I can't do anything online. Is this really considered an acceptable level of customer service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JAMBO
(@JamboJonesin) reported
@ThatsSoNova @virginmedia You in Liverpool by any chance ? I've been dropping connection every 20 seconds or so for hours and they're reporting "no issues" Their service check is about as useful as Anne Frankes drumkit
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Caroline Caley
(@caley_caroline) reported
@virginmedia @walmsley27 That’s rubbish we was told it was going to cost £99.00 when a new customer gets it for £79.00
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Kate Williams
(@underwood_kate) reported
@virginmedia I would like to make a formal complaint and would appreciate speaking to somebody
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RoxasUk
(@RoxasUk) reported
So my room looks near enough complete. Maybe a shelf or two in here in the future. Now just for #virginmedia to hurry ******** up and install my net !
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GJM
(@zombie_apoc1) reported
@virginmedia No use. Spent 1hr again on phone. VM have gone back on what was promised again. Expecting me to now pay £180 even though I’ve had issues from day 1. Terrible service.
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Alastair Clegg
(@alastairclegg) reported
There are few things as terrifying as having to contact @virginmedia customer services. Unless, that is, you get to speak to Grace in the Philippines. She’s awesome 🤩.
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Dann Djarin 🐉
(@DannMustDie) reported
@PYBtwitch @virginmedia They definitely will, I’ve got download speed (albeit slow) but no upload so I can’t stream
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PJay
(@pjay990) reported
@virginmedia They're 0800 numbers, I'm not sure what number you'd be calling from if it's legit. I have refused to give any info over the phone so there's no data issue. I just wanted to make sure before I started blocking the calls! Thank you 👌
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L
(@L26537265) reported
@virginmedia hi i want to transfer my internet contract to new tenants, can you please help.
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Martyn Brown
(@Broony12Martyn) reported
@virginmedia that doesnt work either, would be better with boosters but you dont supply boosters