Virgin Media outages and service status in Newtownabbey, Northern Ireland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newtownabbey, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi and Internet.
- Wi-fi (60%)
- Internet (40%)
The latest reports from users having issues in Newtownabbey come from postal codes BT37 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownabbey, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Newtownabbey, Bangor, and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownabbey
|
Internet | 10 days ago |
|
Bangor
|
Wi-fi | 12 days ago |
|
Belfast
|
Wi-fi | 12 days ago |
Community Discussion
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Virgin Media Issues Reports Near Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Newtownabbey and nearby locations:
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WTF! (@Garlic_Icon) reported from Antrim and Newtownabbey, Northern Ireland@virginmedia "aren't guaranteed?" They've been terrible from day one. After 6 months as a customer you clearly overpromise on your capabilities. My speeds at the moment are probably no better than dial up
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Conor Donnelly (@DonnellyWAFC) reported from Lisburn, Northern Ireland@virginmedia Hello, I have an ongoing issue with my Broadband Can you assist me please.
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Jim Doran (@jai_dee) reported from Belfast, Northern Ireland@virginmedia Just the one channel. The picture is jerking and freezing and has been for a good week now. As I said every other channel appears to be perfectly fine, it's just a problem with @wchannel
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Michael Fearon (@mfearonmusic) reported from Belfast, Northern IrelandImagine being miss sold a product and no manager can resolve the issue, even after a month!, shocking @virginmedia #virginmedia
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Jonathan McCormack (@StripeyMiata) reported from Lisburn, Northern Ireland@asa_thorp Virgin Media are worse to cancel, believe me.
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Mark McLaughlin (@MarkMcL60727750) reported from Bangor, Northern Ireland@virginmedia can you tell me how to send back your NOT so super intelligent WiFi booster. It's crap, does not work and ever since we used it we keep getting kicked off wifi, both me and my partner. Internet speeds are worse on some devices.
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Sir Bee (@beezlebum) reported from Belfast, Northern Ireland@virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.
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Daniel Ryder (@dryder11) reported from Belfast, Northern Ireland@virginmedia holding for over an hour to speak to customer services - hung up and rang the sales as a “new customer” answered within 3 rings. I appreciate that your limited with staff but don’t forget your existing customers #frustrating
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Mark McLaughlin (@MarkMcL60727750) reported from Bangor, Northern Ireland@virginmedia I am not happy with my Internet speeds. I have been a virgin customer for 3 years and have been told that I apparently have too many devices connected which I have never heard of with any previous provider. I have 100mbps and have had nothing but slow lagging stream
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DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported from Lisburn, Northern Ireland@virginmedia So if I left virgin mobile I could get the deal but it I stayed a virgin i whould have to pay more why can’t you price match yourself it’s stupid when I can go to a price comparison website and get cheaper for the same company
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David Phelan (@DavidPMet) reported from Lisburn, Northern Ireland@virginmedia Yes. And another call already, that's 2 for today. I'm blocking both numbers. Terrible customer service practice.
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Bee (@beezlebum) reported from Newtownabbey, Northern Ireland@virginmedia No. You have proved beyond a shadow of a doubt your customer service is beyond useless.
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Richard Collins (@DrRichCollins) reported from Castlereagh, Northern Ireland@virginmedia hi, how do I escalate a complaint through customer service please? New service connection as of Monday... tv service still not working despite 2 calls (and v long waits) to customer service number. Not happy and considering cancellation.
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Fionntán BP Clarke. (@Fionnominal) reported from Belfast, Northern Ireland@virginmedia internet down. Newlodge Belfast. It’s hard to tell though because it’s speeds sometimes are slow and stop.
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Leonard Totton (@lennylinfield) reported from Belfast, Northern Ireland@theboardlfc @virginmedia It’s terrible. Mine was fine until lockdown started then it dropped to on average 8mb! Called a few times to be told it was fine. Only for preferring Virgin TV I would have changed a while back. There are many with the same story
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Stuski (@stuartwfrobbins) reported from Bangor, Northern Ireland@virginmedia Hello, Broadband service isn’t currently down, postcode BT20 4NS, I have rebooted router, and tried to call, but it says offices are closed. Please investigate/ fix.
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Pete Kirk (@peterhkirk) reported from Ballyclare, Northern Ireland@virginmedia Having spent nearly three hours tonight trying to speak with someone with no luck I would like to know how customers get in touch, how they can get a solid service and when @virginmedia will cop onto what is acceptable as a business provider?? 😡
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Pascal Stil (@Pascalstil) reported from Belfast, Northern Ireland@virginmedia Nice nonsense answer. One of our connections here in the house has been down for two weeks because a second connection was added, this ome is all on you
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Lee Rutherford (@LSRutherford) reported from Whiteabbey, Northern Ireland@virginmedia How can I get help with an issue on my V6 box?
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Dominic Bryan (@Domsball) reported from Belfast, Northern Ireland@virginmedia We have had broadband going on and off all day. Reset the hub, no better. Is there a problem in north Belfast.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darc Knight (@DarcKni68649817) reported@andyburnham It is the truth. Virgin subscription from £85 to £254 a month because contract expired and they’ll never contact you. This is affecting millions of people @virginmedia. He is attending to the truth about what is affecting people.
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Lee Manton (Λη Μαντον) (@mantonl) reported@biggle1908 Virgin media service is good & fast, great deals for new customers, but renewal time they are horrendous. Mine went from £94 to £247 overnight, call centres are useless & it's a massive battle to get to a sensible renewal price. Left them this year after 20 years because of this.
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Scotty Loadinson (@Pandor1caOpens) reported@virginmedia Once again your internet service in The Stoke on Trent area is atrocious. How many times am I going to have to perform a speed test to find out I'm not getting what we pay for? Boost the WiFi in Stoke-On-Trent & keep it consistent or we find another internet provider
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Rapidlygreying (@rapidlygreying) reported@virginmedia @D4N7O Not working in swansea
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Ashley Smith (@AshleySmithUK) reported@virginmedia New contract Jul 31. Netflix completely broken, web throwing errors, and profile is showing an incorrect phone number that isn't mine. Called, used WhatsApp, zero help. Logged formal complaint and got a generic 28-day wait. Unacceptable customer service. Fix this.
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simon withers (@KalEl_WBS) reported@virginmedia You going to actually reply tho? You always say send us a DM and then never reply.
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Trina S 💙 (@BrownEyedGirlGB) reportedBy December 2025 @virginmedia ongoing service monitoring determined I needed a free hub to stabilise connection. Lost track of how often internet has gone down for few minutes or so then come back. However, in last month it has been out for hours 3 times. 2/?
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Trina S 💙 (@BrownEyedGirlGB) reported@virginmedia Today it went at just before 11:00 whilst I was trying to complete probate online. After service check said no issues, then fault with kit, it settled on intermittent issue in your area. 3/?
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Shardon (@shardon1980) reported@virginmedia Issue still not fixed . your compensation is £10.34 a day . What about subscription services like Netflix etc . I’ve had to use data from my phone to work, this is unacceptable in an age where everything is WiFi. Also no contact from your team. This is a major issue in the area
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johntleberry (@hassinator) reportedlove this. all that capitalist guff about 'the consumer is king' it's just another lie. we are marks and the tories let us get shaken down by brands. glad to see those rats at @virginmedia held to account but they should be paying compensation too.