Virgin Media Outage Report in Newtownabbey, Northern Ireland
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The latest reports from users having issues in Newtownabbey come from postal codes BT36 and BT37.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownards, Antrim, Newtownabbey, Lisburn and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
TV | |
| Newtownards |
||
| Antrim |
TV | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Newtownabbey and nearby locations:
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia They already have and said they can’t offer the service but they still want me to pay saying I moved into a non virgin area but it is a virgin area and the clause says if you can’t provide the service in an area I don’t pay the cancellation fee which I think this is covered by
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia @Fan_LondonSW Could she ring and cancel mine then as I can’t even get a hold of yous to do it myself
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@uc_stan @virginmedia Can’t get a hold of them to cancel the fee tho they said it’s a non virgin area but they have it at every house on the street then it just ends at our apartments and starts again next house up like they went around the apartments purposely so it’s in the t&cs that’s their fault
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Ian Robinson
(@IanRobinson) reported
from
Stormont, Northern Ireland
Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia The @All4 app has not been working for 2 days now. Is this a service wide fault, or something wrong on our end?
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia Yes it just wasn’t laid in front of our apartments they went around instead so they can’t be connected to the virgin line and they want me to pay for moving to a non virgin area when it clearly is if the entire street has the line down bar this small section
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia Why would I do that!? I am still waiting for a response through a formal complaint from 4 months ago and I am still waiting for that call back from 26/8/20 !!!! YOU DO NOT TREAT CUSTOMERS WITH RESPECT!! People should avoid using your company !! And I will continue to share that!!
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Adam
(@itsadam0202) reported
from
Lisburn, Northern Ireland
@virginmedia ****** FIX IT
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
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Ryan Murray
(@rmurrayld) reported
from
Dunmurry, Northern Ireland
@virginmedia WiFi down again, heap of sh*ttttttt
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia So tired hearing excuse after EXCUSE after EXCUSE from @virginmedia - your “customer service” has been appalling over the last 5 months and this is NOT the first time you have failed! You have blamed EVERYTHING except your poor service !!!
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
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Seán O’Neill
(@thatsabelter) reported
from
Belfast, Northern Ireland
@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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Dazza B
(@Darrenbarrett01) reported
from
Belfast, Northern Ireland
@virginmedia 1 hour 14 minutes trying to get through to someone and still no answer not great customer service I guess..
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Britishgamerni 🇬🇧🏳️🌈
(@GeorgeCowan) reported
from
Newtownards, Northern Ireland
@virginmedia hi I’m about to move to a new apartment but it appears the apartments aren’t connected to virgin and can’t have it installed what can I do if I’m not able to bring virgin with me can I cancel?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Sykes
(@41225sykes) reported
@virginmedia Hi virgin absolutely not, you haven’t even investigated the complaint properly. Just responded with what package I’m allegedly on! And that’s your resolution. Absolute shambles of a company. Disgraceful. @Ofcom
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gina
(@thenameisgee) reported
@virginmedia @VMSolutions_ love working from home when your internet continuously drops out. When I tried to book someone to look at it you said ‘there is an issue in my area’ and then no other information??? I’m losing sales and money because of you!!!!
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Dave Thorn
(@AFCMan_Uk) reported
@virginmedia Please, For the LOVE OF GOD...WHEN I dial 150 and need help, put me through to an ENGLISH PERSON, and NOT some bloody call centre in Delhi!! I can't understand a word they say, and they have no idea what they are doing!!!
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Carla Sheldon
(@Carla_SHELDERS) reported
@virginmedia Your live chat isn’t working. So … why do I pay for a sports package but then I can’t watch premier sports channel?? Doesn’t make sense to me as a Rugby leave fan #help
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Iwan Lloyd
(@IwanLloyd1) reported
@virginmedia Done all this, told me to do WhatsApp, will be the 5th time I’ve had to re-enter passwords and the like, and still not heard back from you. It seems Sky are cheaper so I’ll be looking to cancel @virginmedia . A shame as I’ve never had issues with @virginmedia b4
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Bryn 🇺🇦
(@DayBroken4) reported
@virginmedia Just called up to cancel,waited 30 mins on hold, got transferred from retention to house move and when I'd finally convinced the person I wanted to leave they hung up on me. Brilliant. Now I have to wait on hold for another 30 mins. I wonder why I might be leaving #virginmedia??
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Angela Kane
(@AngelaK52259754) reported
@virginmedia getting so p!$$ed off now, just spoke to your call centre staff member who told me there’s no issues in my area after having no broadband,TV and landline for 2 days to get more info even though I signed up for notifications from engineers for updates !!!
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tony johnson. Supporting Ukraine as best I can!
(@teabellyjohnson) reported
@virginmedia You have to be joking! Last time I called I was put on hold 3 times! And got no help and got charged £18 for the call! Nope, I`ll wait for the solicitors letter, go to court and have my day!
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Ewan (Mélonade)
(@MelonadeMusic) reported
@virginmedia Just got new broadband and been trying to register / access my virgin media online account for a week now. Called support 3 times and can't seem to get any help, could you lend me a hand? thanks.
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Giles Russell
(@gilesrussell2) reported
@virginmedia phoned customer services twice this morning and now just get sent a link when i phone and can't get through to anyone now. How can I speak to someone please.