Virgin Media Outage Report in Newtownabbey, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Total Blackout | |
| Belfast |
||
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
TV | |
| Bangor |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Newtownabbey and nearby locations:
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Jon
(@DarkOldWolf) reported
from
Belfast, Northern Ireland
@virginmedia Can you confirm connectivity issues in Belfast please? I did have to disconnect for new carpet fitting, i put it all together again and it worked. I returned home at 830 to find it down again. #Belfast #VirginMedia #Internet
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Belfast B❄️❄️ks
(@BelfastBooks) reported
from
Belfast, Northern Ireland
Well done to @virginmedia’s off shore support team for taking a loyal customer of 24 years, treating them so insensitively that they’ve now cancelled their contract and will go elsewhere for phone, broadband and TV.
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Margaret Dunlop
(@lab_animal) reported
from
Belfast, Northern Ireland
@virginmedia any idea when the issues will be resolved in the BT14 area ? The fault status on the app is still saying due fixed at 10am !
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Tom Keating
(@tomdkeating) reported
from
Carryduff, Northern Ireland
@Seanlpmccabe @virginmedia It was down early Thursday morning, 10:30am(ish), no snow then. Very poor that both TV and BB are down for so long.
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
@virginmedia "aren't guaranteed?" They've been terrible from day one. After 6 months as a customer you clearly overpromise on your capabilities. My speeds at the moment are probably no better than dial up
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Tom Keating
(@tomdkeating) reported
from
Carryduff, Northern Ireland
@virginmedia any idea why Broadband and TV are down all day today in BT8?
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Andrew Larmour
(@larmour_andre) reported
from
Belfast, Northern Ireland
@virginmedia Sky Sports app “device limit reached” even though it has not been. Can not register/de-register devices on virgin app and it advises “contact your service provider” - which is yourselves.
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Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No. You have proved beyond a shadow of a doubt your customer service is beyond useless.
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Angelina Fusco
(@FuscoTV) reported
from
Belfast, Northern Ireland
Dreadful #biz service @virginmedia all day and evening. To add to the problem @ITVX also stuttering
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Belfast B❄️❄️ks
(@BelfastBooks) reported
from
Belfast, Northern Ireland
Well done to @virginmedia’s off shore support team for taking a loyal customer of 24 years, treating them so insensitively that they’ve now cancelled their contract and will go elesewhere for phone, broadband and TV.
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Diane Holt
(@DianePetherick) reported
from
Newtownards, Northern Ireland
@virginmedia my home phone is constantly not working, causing distress to my elderly mum. Trying to ring your 'helpline" today the recorded message is unintelligible. Any chance of help here?
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Adam McCalden
(@adammccalden) reported
from
Belfast, Northern Ireland
@virginmedia since my virgin mobile UK signal has been shifted from piggyback Vodafone to @O2 it has been a complete disaster, constant signal dropping, constant WiFi calling cutting. This is before my account has been transferred to O2. Complete and utter rubbish
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Bee
(@beezlebum) reported
from
Belfast, Northern Ireland
@raycasey2003 Delicious! Having just spent six months of my life battling @virginmedia for the bare minimum compensation I was entitled to and witnessing their atrocious 'customer service', this has delighted me. I know he doesn't own Vigin Media anymore, but he created the monster.
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Gareth O’Hare
(@GarethOHare3) reported
from
Belfast, Northern Ireland
@virginmedia Oh for many a useless hour. We then spotted engineers outside. He said he wasn’t here to install internet, but to find Toby box. I said it’s there, someone dug it up 3 weeks ago. He said someone couldn’t find it during the week. Short story, it’s found please help
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@AgentSWhelan
(@ASMagency) reported
from
Belfast, Northern Ireland
@virginmedia I’ve been on the phone 3 hours already to try and cancel my broadband/tv services and had my mobile phone cut off. Horrendous the time it takes to cancel
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
I see I'm not the only unsatisfied customer of @virginmedia out there. Twitter full of disgruntled customers who are effectively being defrauded paying for a service they don't get.
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David Phelan
(@DavidPMet) reported
from
Lisburn, Northern Ireland
.@virginmedia please can you stop calling me every day? Long term customer offered £45 per month renewal, got double the speed for half the price with @TalkTalk 👏🏼 Since then, repeated calls offering £20 per month package, should have rewarded loyalty to begin with! @Ofcom
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
@virginmedia No, I never thought I needed to, I thought the whole point was that's it's wireless broadband. Connecting something and getting a fast reading will make no difference to myself and my family as we struggle to stream or game on our wireless devices.
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David Phelan
(@DavidPMet) reported
from
Lisburn, Northern Ireland
@virginmedia Yes. And another call already, that's 2 for today. I'm blocking both numbers. Terrible customer service practice.
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Harbour 💚
(@HarbourLord) reported
from
Belfast, Northern Ireland
@virginmedia you have the worst laid out website. All I'm trying to do is speak to someone on chat to figure out why I have zero upload speed right now and honestly thinking of just cancelling my broadband contract because your site is so unfriendly for customers to navigate.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney Draper 💝💋
(@Courtney_Star1) reported
@virginmedia It says there is an issue with TV, but nothing for broadband or phone. Our WiFi has been constantly cutting out over the past few days 🙄
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Hargreaves 💙
(@JackHaruk) reported
Virgin media broadband scam this morning, first one of the day. Poor guy was confused with my Albert character. Usual refund scammers wanting control of computer, or give them card details! Now I have to get the aliens out of my Netflix...
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Lee
(@Smig3108) reported
@virginmedia What does that statement mean? More words with no substance. Is it fair that a new customer is having their installation today, 100 yards away from my address and I have to wait 3 weeks for my broadband to be fixed? Spin it how you want but it is typical of Virgin.
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Caroline Brough 💙
(@Caroline_123987) reported
@virginmedia can you please explain why you are reducing my service and increasing my bill by 30%?
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Chris O'Neill
(@chris_oneill94) reported
If I am REGULARLY without service with @virginmedia can I cancel internet without a fee and move to @bt_uk or is their a cancellation? Honestly this is ridiculous at this point
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Stephen Wilkinson
(@Wilkoman1980) reported
@virginmedia Just checking. Don't worry, I've taken steps to help you resolve my issue. I'm disconnecting ALL of my services, then I'll wait a month and have them ALL reconnected but pay half the price. I'm sure this is as convenient for you as it is for me.
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Wendy Lloyd
(@wendylloyd) reported
@virginmedia Hi, it's CS1011 which isn't included in your index of error codes online but a quick Google reveals it's not been connected to my account and only customer service can help... but it will be a week tomorrow since I called and was promised a call back..
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Matan Mazor
(@mazormatan) reported
hi @virginmedia, you are still billing me for a service that I canceled and there is no way to speak to a human representative that will sort the issue. Can you help?
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Stephen Wilkinson
(@Wilkoman1980) reported
@virginmedia Unless I decide to not bother reconnecting, which is quite possible seeing as I get unlimited 5G on my phone. Part of the issue is...you say you can't offer the new customer prices to existing customers. You'll offer nearly the same prices if I call and tell you I want to leave.
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Brady
(@ccman210) reported
@The__Farmster @bt_uk Same for Virgin Media here in Ireland. **** existing customers we want new ones only. I canceled my service and had the wife sign up as a new customer.