Virgin Media Outage Report in Carrickfergus, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carrickfergus, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carrickfergus and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Carrickfergus, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Newtownards and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carrickfergus, Northern Ireland
Latest outage, problems and issue reports in Carrickfergus and nearby locations:
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia @SkyHelpTeam any offers on the go for a soon to be ex virgin media customer
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia Any update on this? No reported faults, restarted my virgin box, @All4 app still not working.
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Jonathan carey
(@carey_jonathan) reported
from
Belfast, Northern Ireland
@virginmedia Aye, sure I've nothing better to do that sit for 45mins on hold. How about you call me? Your customer that you're not providing a service for!
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Lauren 🐝
(@EitherWalnut) reported
from
Comber, Northern Ireland
Assignment due in by midnight. Go to upload. @virginmedia goes down at 23:46. #FML 😭
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Jonathan carey
(@carey_jonathan) reported
from
Belfast, Northern Ireland
@virginmedia Broadband **** itself for 10/15mins. Same this last week. Glad I signed up for another 18 months and paying £3 extra a month for this muck
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Jonathan McCormack
(@StripeyMiata) reported
from
Belfast, Northern Ireland
@virginmedia Also, on the Virgin Media support forums, loads of people complaining text cancelling isn’t working either, hence I wrote.
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia No it’s not fair at all John, I’ve been a loyal customer of virgin for quite a few years and the price increases along with the differential to new customers have got too much. Soon to be an ex customer if I can get through to your call centre @skytv any thing you can offer
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Robert Andrews
(@niscaffolding) reported
from
Whiteabbey, Northern Ireland
@virginmedia Connection is terrible it was working when first put in but you had damage at a location that you fixed now it’s not working the TV or the kids can’t get online
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia can you please explain why the best price as a loyal customer for years is 30 pound more expensive than a new customer. Can’t even get through to right department to cancel
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia I didn’t say it was an instant response service !!! I said that YOUR COLLEAGUE said they couldn’t access account information on social media !!! So they were lying then? This would seem the case if you are now asking me to provide the complaint reference?
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Ben McCabe
(@bernardmccabe) reported
from
Belfast, Northern Ireland
@virginmedia 4 days since internet cut off and still no sign of fixing it. While I’m paying a stupid amount for the privilege.
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Josh Mainka
(@JoshMainka) reported
from
Belfast, Northern Ireland
@JohnWant6 @virginmedia I’ve got the same in Belfast BT5, @virginmedia network down, “C133 Network Availability” error
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia Easily enough prevented just treat a loyal customer appropriately
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Leigh Campbell
(@leighcampbellco) reported
from
Bangor, Northern Ireland
@virginmedia I’ve been trying to get a pac code from you for days . And at every turn I can’t , always a problem , technical issues , tried messaging , texting everything. . Tried Contacting the centre and many closed but I can’t wait 45 minutes To speak to someone ..
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Yet a new LOW in crappy “customer service” from @Virginmedia - letter saying they have been trying to contact me (still waiting for a callback from 26/8/20) no attempts made and to text a number to get someone to contact me ...... guess what an automated system that gets
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Bertie Skillen
(@bertskill) reported
from
Whiteabbey, Northern Ireland
@virginmedia is there a problem with broadband in BT161GA area, Internet not working??
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Jen Elwood
(@J_el9) reported
from
Belfast, Northern Ireland
@virginmedia WiFi down every day now, engineer out this morning, outage in area (BT5) , 4pm fix, box on the street needs seen too. 20 years old! 3 households all told different stories.. get it sorted! One neighbour on hold for over 60 mins only to be hung up on! 😡😡
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
Longer im on hold with @virginmedia waiting to leave the more sure i am I wanna leave this music is awful 🙄
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Robert Andrews
(@niscaffolding) reported
from
Whiteabbey, Northern Ireland
@virginmedia tried for over a week now to sort my WiFi out managed to get talking to one of your guys today who couldn’t fix the problem. I was told he will call back in 30min with nothing can someone HELP?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No I did not “tweet you” about the complaint I was agreeing with another customer & saying that I am having the same experiences-YOU responded to that tweet by asking for the complaint implying you were actually going to do something which you have not!! Further proving my point!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Monsieur Cacahuète
(@MonsieurCacahu1) reported
@virginmedia I disconnected my service with you guys back on Oct 2020 and it has been over 5 months yet you still haven’t update my credit history to closed . It still shown Active on my report
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Chengaiz Khan
(@Chengaiz_Khan) reported
@virginmedia Still no broadband and your status page still shows that there are no issues. It has now been more than 48 hours. At what stage does this become breach of contract for virgin?
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Alan
(@alantucker) reported
@virginmedia Intermittent download and upload speeds causing connections to drop out. Website and app say no issue but when called the support agent said there was a know problem.
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Emma Stansfield
(@EmmaSStansfield) reported
@virginmedia Monitors have been put on the lines. CS advised could see issues but couldn’t advise how to fix. We’re still paying full price for service that is intermittent at best. Frequently have to connect to phones in order to be able to work which is costing a fortune in phone bills
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Mairead Butler
(@MaireadButler) reported
@virginmedia router broken, 3-4 business days for a replacement. 2 folk working from home, need working broadband before the middle of next week. Any way to speed this up please?
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Charles
(@cdoolan78) reported
@mitchec1 @SkyUK @virginmedia Your making a big mistake don’t get proper speeds and your WiFi goes down more times than the titanic I will be leaving as soon as my contract ends useless
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prashant atolia
(@prashantatolia) reported
@virginmedia ... Hi guys, I have tried contacting your customer support team over call and chat as well but after waiting for almost an hour I finally gave up so I would request you to give me any contact details where I can contact directly or tag your UK broadband team here.
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EXPOSING FIFA AS FRAUDS. videos to proove it
(@Mark10725478) reported
@virginmedia Sick of doing speed test I should not have to do we pay for a service we expect consistency complained last time and day engineer came you boosted it fay after was back same. Logging all my speed test and wireless wifi should not be dropping to 6.0mbps. So keep the bs excuses
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Marguerite Regan
(@MaggieRegan) reported
@virginmedia we've been having issues with wifi since yesterday, are there problems in E15 in East London? I can't log into our account to check as the account holder isn't here right now.
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Emma Stansfield
(@EmmaSStansfield) reported
@virginmedia As I’ve already said -no. There never is. We always check area issue first