Virgin Media Outage Report in Carrickfergus, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carrickfergus, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carrickfergus and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Carrickfergus, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Carrickfergus and Bangor.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Carrickfergus, Northern Ireland
Latest outage, problems and issue reports in Carrickfergus and nearby locations:
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia Never mind, send me my deadlock letter
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Mark McLaughlin
(@MarkMcL60727750) reported
from
Bangor, Northern Ireland
@virginmedia I am not happy with my Internet speeds. I have been a virgin customer for 3 years and have been told that I apparently have too many devices connected which I have never heard of with any previous provider. I have 100mbps and have had nothing but slow lagging stream
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Micheal McGrath
(@Gregport1Mc) reported
from
Donaghadee, Northern Ireland
@virginmedia Recently got fibre installed but need some boosters to improve signal - please advise how to proceed
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia you've surpassed yourselves this time! 50 days without broadband and yet another promised date of reconnection passed with no communication or explanation. I refuse to waste another sunny weekend waiting for your useless 'customer services' to lie to me.
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Sir Bee
(@beezlebum) reported
from
Whiteabbey, Northern Ireland
@virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
.@virginmedia I’ve been waiting for 40 mins and counting. At no point am I told what place I am in the queue nor expected waiting times. Very poor. Can you please arrange a call back as I’m not prepared to wait those sort of times again with no idea of how long it’s likely to be.
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it
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Annie Mc Cartney
(@Flomoll) reported
from
Belfast, Northern Ireland
Just another day of poor @virginmedia service. Going crazy. All that money and useless service. Can’t get through on phone. Insane.
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🎧Jarlath🎙️
(@DJJarlath) reported
from
Newtownabbey, Northern Ireland
@virginmedia can you please let me know if there is a problem with my internet connection BT36 5HF Northern Ireland
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kimbo
(@isabelsbaby) reported
from
Castlereagh, Northern Ireland
@virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim
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Anna Poland
(@Anna_McD91) reported
from
Belfast, Northern Ireland
@virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?
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Jerry Lang
(@jerrylangradio) reported
from
Holywood, Northern Ireland
Hey Virgin Media Business… what’s with the bad service.. no service all day… not a good service at all..!! @virginmedia
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
@virginmedia Broadband is very temperamental. I’ve tried all the suggestions, reset the hub etc. It fixes the issue temporarily but seems to often revert to very poor speeds. Hub 3. Sometimes speeds show as fine, but on all devices the speed is poor.
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Michael Long
(@CllrMichaelLong) reported
from
Belfast, Northern Ireland
@superbowler4 @virginmedia They are terrible.
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Sir Bee
(@beezlebum) reported
from
Belfast, Northern Ireland
@virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I've just spent 26 minutes trying to get through, so I'm just going to pester you on here instead. I've raised three separate complaints to no avail. My only recourse is public humiliation. For a communications company you're really very poor at it.
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Gerry McCrudden
(@BeauSooth) reported
from
Belfast, Northern Ireland
@virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day
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bertford no DMs
(@bertford) reported
from
Newtownabbey, Northern Ireland
@sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Abbott
(@matt_abbott) reported
@virginmedia No to calls ant texts, just comes up Emergency calls only, not tried mobile data as on home wifi
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Meat-Head
(@MeatHead_Motors) reported
@virginmedia @TheresaOakley3 Whilst you waiting for other guy to put tv box horizontally What is direct line to customer retention please? Been on hold 20 minutes
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Lawrence ‘Chunk’ Cohen
(@G00NIES85) reported
@virginmedia As I’ve already mentioned… it’s always tomorrow, 4pm. It’s been a week. Just answer the Damn question please. WA72DS. What’s the reason for the week long absence of service? Why has there been no confirmation of the compensation? ITS BEEN A WEEK WITHOUT SERVICE.
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sophie
(@sophie30805597) reported
@virginmedia We have only spoken to unihomes. They have said each time that they cannot give us a tracking number. Last week they said it would be 3-5 days before a router came, today they said it would be 3 weeks. Yodel said they delivered but it never was.
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Ahron Asghar
(@AhronAsghar) reported
@virginmedia absolutely shocking service. Been waiting for a team to install for around a month. I keep getting passed from department to department who can’t give an answer as to why they haven’t been out! Not happy! 😡
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Steven Porter
(@ste_porter) reported
@virginmedia That is what I have tried and both times it seems to have failed. I do not want to go through the process again. Looking on the app for track complaint I get the following message "There's nothing to see here".
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Carl Wearmouth
(@CarlWearmouth) reported
@virginmedia Hi sorry no i have done this on numerous occasions and phone calls terminated every time i have written a termination letter to your Sunderland address and have received a letter stating they are looking into the complaint. I have not complained i have cancelled my contract
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Black n White
(@EC6572) reported
@ogWiked talk talk's almost as bad as virgin media
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suzieboop
(@whereuwelliebin) reported
@virginmedia Can I just clarify this. BT HAVE CONTACTED VIRGIN AND THEY HAVE STATED ITS ONLY PARTIALLY PORTED. HENCE LANDLINE PROBLEMS.
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Saiful Alam Bhuiyan
(@SaifulCuo07) reported
@virginmedia I have to give 30 days notice and I have to use the service till 2nd October. I said her that I called earlier and another agent told me that If I decided not to renew I can end the contract on 13th September. Unfortunately she didn’t want to hear or understand my view….