Virgin Media Outage Report in Carrickfergus, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carrickfergus, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carrickfergus and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Carrickfergus, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Newtownards and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
TV | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Newtownabbey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carrickfergus, Northern Ireland
Latest outage, problems and issue reports in Carrickfergus and nearby locations:
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Micheal McGrath
(@Gregport1Mc) reported
from
Donaghadee, Northern Ireland
@virginmedia Recently got fibre installed but need some boosters to improve signal - please advise how to proceed
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Pascal Stil
(@Pascalstil) reported
from
Belfast, Northern Ireland
@virginmedia The housemate who's connection it is has been in contact many times, apparently on Monday he was told permission was needed from the account holder of the new connection, who jas not been contacted about that, and it also sounds too stupid to be true
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Sean Steenson
(@seansteenson) reported
from
Belfast, Northern Ireland
Ive had some scary experiences with customer service but as always @virginmedia always take the Oscar for worst customer service performance. #virginmedia
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kimbo
(@isabelsbaby) reported
from
Castlereagh, Northern Ireland
@virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim
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Annie Mc Cartney
(@Flomoll) reported
from
Belfast, Northern Ireland
Just another day of poor @virginmedia service. Going crazy. All that money and useless service. Can’t get through on phone. Insane.
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Pascal Stil
(@Pascalstil) reported
from
Belfast, Northern Ireland
@virginmedia Nice nonsense answer. One of our connections here in the house has been down for two weeks because a second connection was added, this ome is all on you
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Ian Moran
(@ianmoran) reported
from
Belfast, Northern Ireland
So is YouTube buffering a thing now ? Running Speedtest on my Apple TV i get 330/40 with Virgin Media and yet pretty much all videos will initially have buffering issues
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Jazzyspurs
(@jazzyrath3) reported
from
Castlereagh, Northern Ireland
@virginmedia your broadband service has been s**t the last 4 days in the BT8 area. Any chance of a fix as I am trying to work from home and having to use hotspot on my phone to ensure I can stay online. A trip to BT when my contract is up.
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Jerry Lang
(@jerrylangradio) reported
from
Holywood, Northern Ireland
Hey Virgin Media Business… what’s with the bad service.. no service all day… not a good service at all..!! @virginmedia
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
@virginmedia Broadband is very temperamental. I’ve tried all the suggestions, reset the hub etc. It fixes the issue temporarily but seems to often revert to very poor speeds. Hub 3. Sometimes speeds show as fine, but on all devices the speed is poor.
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Emmet McDonough-Brown
(@EmmetMcDB) reported
from
Belfast, Northern Ireland
@okaygeraldine @virginmedia That’s one for @consumerlinda G. I’d give them a call, I’m astounded they can charge you when you move to an area they don’t service. It feels very very wrong.
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Mark McLaughlin
(@MarkMcL60727750) reported
from
Bangor, Northern Ireland
@virginmedia can you tell me how to send back your NOT so super intelligent WiFi booster. It's crap, does not work and ever since we used it we keep getting kicked off wifi, both me and my partner. Internet speeds are worse on some devices.
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Anna Poland
(@Anna_McD91) reported
from
Belfast, Northern Ireland
@virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?
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John Bell
(@johnpbell) reported
from
Bangor, Northern Ireland
.@virginmedia I’ve been waiting for 40 mins and counting. At no point am I told what place I am in the queue nor expected waiting times. Very poor. Can you please arrange a call back as I’m not prepared to wait those sort of times again with no idea of how long it’s likely to be.
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Broc
(@Broc_Boyd) reported
from
Belfast, Northern Ireland
@virginmedia Belfast BT6 no issues showing on service checker but no connection
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🎧Jarlath🎙️
(@DJJarlath) reported
from
Newtownabbey, Northern Ireland
@virginmedia can you please let me know if there is a problem with my internet connection BT36 5HF Northern Ireland
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Bobo Balti 🎩
(@bobobalti) reported
from
Belfast, Northern Ireland
@br_Fk5 @virginmedia Having same issue with Sky at in laws.
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christine
(@christine160586) reported
from
Belfast, Northern Ireland
@virginmedia @Francesca090900 There us no option for loss of TV service, only for broadband and calls.
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Michael Long
(@CllrMichaelLong) reported
from
Belfast, Northern Ireland
@superbowler4 @virginmedia They are terrible.
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Rebecca Black
(@RBlackPA) reported
from
Belfast, Northern Ireland
@virginmedia Its sorted, I’m switching to another provider. I’ve never had such a poor customer service experience in my life
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Waterhouse
(@2DForever) reported
@virginmedia This is something I've been discussing with your complaints department for a while now. Every time I explain the problem it gets passed off as not a problem, so I'm looking for an alternative now.
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Sweeney Todd
(@sweeneytodd1313) reported
@FlowerP79667758 Virgin media are the worst company I have ever had the pleasure of dealing with. Would advise anyone to steer well clear
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Katie Lister
(@Katielister9) reported
@virginmedia Please HELP!! We have moved and I have called virgin media for hours everyday and nobody can help us get our WiFi working!! I was promised it would work 3 days ago.
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Andrew Ramwell
(@rammers02) reported
@virginmedia That the issue had been fixed virtually. You'd told me it was an issue with the hub that needed an online engineer. You also sent me a confirmation text. The issue really is how yiu dealt with it past this point.
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Alexa
(@alexawyrwicz) reported
@ohhjacqui @virginmedia Lol tragic. The customer service is not at all helpful
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Gina Quinlan
(@GinaQuinlan) reported
@virginmedia I have been holding on the phone now today for 1 hour a forty five minutes trying to order a new remote control! I've also been on your Web chat and have been left waiting for the same length of time! This is an unacceptable service !
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Ken Phillips
(@VicusScurra) reported
@virginmedia By email to the resolutions team. I have asked for escalation but keep getting the same unhelpful responses, mainly telling me to contact by telephone the departments whose incompetence was the cause of the complaint in the first place.
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Grim
(@GrimlockePrime) reported
@virginmedia yes eventually an appointment has been booked all it took was a person from retentions to treat me like an actual human being. I honestly couldnt be more hurt and offended by the way your staff have treated me
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TekHedz
(@TekHedz_) reported
@virginmedia I've already contacted Virgin and made a complaint and requested to speak to manager as the operative was limited with info. I was told I'd be contacted in 3-5 days. This was three weeks ago. Three months no service. It's getting stressful and I've lost all faith. @BBCWatchdog
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Harrison Scott
(@hharrybo_) reported
@virginmedia The Closest thing I could do would be to run a speed test directly next to my router as the problem is on my gaming device