Virgin Media Outage Report in Stapleford Abbotts, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stapleford Abbotts, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford Abbotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stapleford Abbotts, Essex, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Dagenham, Hackney, London, Islington, Bermondsey, Newham, Tower Hamlets, Poplar, Walthamstow, Grays, Barking, Woolwich, Harringay and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Wi-fi | |
| Dagenham |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Total Blackout | |
| Ilford |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stapleford Abbotts, England
Latest outage, problems and issue reports in Stapleford Abbotts and nearby locations:
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Caroline Meaby
(@carolinemeaby) reported
from
Stratford, England
@virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💜💛Zyre Vale/Danny 25🖤🤍🌈🍖🔞
(@ValeZyre) reported
@BungieHelp What about UK users expiercing issues with your game specifically on Virgin Media
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Carolyn Arnold ☘️
(@carolynarnoldNI) reported
@faceofboe @virginmedia We had issues a couple of months ago, got back to normal after a couple of days but it started off with an outage nearby. Outage fixed, but speeds were a trickle for ages.
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Matthew
(@Matthew11331978) reported
@virginmedia @TxylorWiles im having the same issues on ethernet too
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shenzuken
(@shenzuken) reported
@virginmedia yall service ******* sucks arse. how in ******** is a 9am to 5pm service outage acceptable. who ******** signs that off. do your ****** upgrades during the night. yall aint even virgin anymore as you ****** me raw hundreds of times. let me know your thoughts. Cx
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|| THE PHATTMAN || 🏴 STREAMSEED PM ||
(@GPhattastic) reported
@virginmedia Wired connection both PC and PS4pro done some troubleshooting a wired tidy and reset router and it is much better but upload speed is little slower than expected. No issues in the area checked on my virgin app. Thank you
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Sheree
(@ShereeAnderson4) reported
@virginmedia It’s pointless ringing and talking to anyone on there! Part of the reason we left. Nope, never received a final bill! So thanks for ruining my credit score 🙄 Far as I was aware it was all done & Dusted!
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Naz
(@mehnazlbbs) reported
@virginmedia I’ve not had any phone service for the last couple of days. Can’t ring. Tried to chat to support but no reply. Where to get help??!
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JDN
(@JordanEarleyy) reported
@BungieHelp any fix for virgin media users getting constant error codes but internet is working fine?
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Z Taf
(@TafadarZ) reported
@virginmedia shocking company! Told me I was in a 18 month contract, called to cancel after 18 months and told I'm no longer in a contract, it was infact 12 months! Is this even legal! Complaint raised on the 5th of Jan, nobody seems to care. When can I take this to a ombudsman?
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Charlie Canadine
(@CANADINEC) reported
@virginmedia I’ve never authorised Virgin Media to contact me with any marketing material, never mind 3 times already today while I’m trying to work. Why should I have to make the effort to sit on the phone to you AGAIN to stop being harassed? Why should I have to make the effort to write?