Virgin Media Outage Report in Stapleford Abbotts, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stapleford Abbotts, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford Abbotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stapleford Abbotts, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Bermondsey, Tower Hamlets, Enfield Town, Walthamstow, Hackney, Upminster, Tottenham, Newham, Islington, Barking, Romford, Leyton and Harlow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stapleford Abbotts, England
Latest outage, problems and issue reports in Stapleford Abbotts and nearby locations:
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Angelo
(@angelosfatclub) reported
from
South Ockendon, England
@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
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enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Eva Collingwood
(@evac90) reported
from
Hackney, England
@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia having issues in N44ND, have all morning, please help!
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Roj 🇯🇲
(@Rojaljmyers) reported
from
Hackney, England
The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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Anita Hurley
(@browna24) reported
from
Ilford, England
@virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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mark garratt
(@markjg65) reported
from
Camberwell, England
Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Raine
(@plum_chutney) reported
@virginmedia Thanks for your response! No, not yet. I can't find any information on the emails I received on ordering, either. I hope I have arranged a new, 5G sim, keeping my existing number. Can you help?
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Leigh
(@leigherin88) reported
@virginmedia It’s outrageous. That means I’m without service for a month!
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Suz
(@supacd) reported
@virginmedia (2) charged activation fee for v6 box ordered by engineer. Rang customer services Weds to be told charge will be removed. Called again yesterday to be told they can’t remove the charge. Put through to retention team who finally said charge would be removed but not happened yet.
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Suz
(@supacd) reported
@virginmedia (1)I have called the tech services a number of times to be told variously there is / isn’t a fault in the area. Rang again yesterday to ask engineer to visit as new equipment either not working fully/ not resolved issue.Waiting for call back today but unclear this will happen
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We Are In The ****
(@InTheShite) reported
@virginmedia Its back up and running now. It tends to go down and have many issues between 7-9pm the majority of the time i have issues. Pressing the WPS button on my router waiting 10 mins and then resetting seemed to work eventually
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d̶e̶n̶e̶ ̶⚡️o̶c̶t̶o̶b̶e̶r̶ (fictional writer)
(@deneoctober) reported
Yesterday, email from @virginmedia rolling out mega BB. Today no service since early am. According to Virgin NK issues. All outage sites: Virgin apocalypse. Get sent into loop when try to open My Virgin or change password. Where ******** you hiding Virgin? I have a class soon.
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zach close
(@Zachclose2000) reported
@virginmedia I having the problems I always have been having since we joined
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Andy Porter
(@AndyPorter0801) reported
@virginmedia Trying to call to cancel my account and it keeps dropping all the time. Can we sort this?
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Gracie Mae
(@hotbyd) reported
@virginmedia We are supposed to have an account manager who never answers her phone. Left numerous messages but not a call is returned. Her name is Tan so if can get her to call that would be great. We just want this sorting one way or another. Either we can have the service or not!
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Roman Mittermayr
(@mittermayr) reported
@virginmedia Can't book an engineer because I am not physically present, even though the issue is outside the house. Can't book a router replacement (which is not the issue), because I am not there to receive it, replace it. Says no faults in area. Nobody touched the cables in the house.