Virgin Media Outage Report in Ballyclare, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballyclare, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballyclare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ballyclare, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Ballymena, Antrim and Carrickfergus.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Wi-fi | |
| Belfast |
Total Blackout | |
| Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ballyclare, Northern Ireland
Latest outage, problems and issue reports in Ballyclare and nearby locations:
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Dazza B
(@Darrenbarrett01) reported
from
Belfast, Northern Ireland
@virginmedia 1 hour 14 minutes trying to get through to someone and still no answer not great customer service I guess..
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
Absolutely sick of the service by @virginmedia these last few days... internet constantly dropppng out!! #virginmediadown
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Seán O’Neill
(@thatsabelter) reported
from
Belfast, Northern Ireland
@virginmedia is there a day that goes by where the service isn’t crap? Trying to stream the boxing here and I’m gonna box the router lads.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia It’s not really any of your business who I choose to involve in this dispute and I haven’t taken to Twitter necessarily to solve my individual problem - I am here to highlight that @virginmedia are charging customers full price for services THEY KNOW may have issues due
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Andrew Wilson
(@Andy_Wilson1) reported
from
Carrickfergus, Northern Ireland
@virginmedia can I Direct Message you about an issue?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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donnaspongebob
(@donnaspongebob) reported
from
Newtownabbey, Northern Ireland
@virginmedia Today, so far it has been ok. Thankfully. Thursday, Friday and Saturday were awful.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia Why would I do that!? I am still waiting for a response through a formal complaint from 4 months ago and I am still waiting for that call back from 26/8/20 !!!! YOU DO NOT TREAT CUSTOMERS WITH RESPECT!! People should avoid using your company !! And I will continue to share that!!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia So tired hearing excuse after EXCUSE after EXCUSE from @virginmedia - your “customer service” has been appalling over the last 5 months and this is NOT the first time you have failed! You have blamed EVERYTHING except your poor service !!!
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Tian Ye
(@Ye_Tian_1223) reported
from
Belfast, Northern Ireland
Can’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
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Pete Barfoot
(@BarfootPet) reported
from
Dundonald, Northern Ireland
@virginmedia 1/2 I've tried contacting you via letter sent 17/06/2020 to give 30 days notice of cancellation of contract, online complaints service 14/07/2020 to complain after no response to letter of 17/06/2020, still no response and today via chat to further complain
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
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Patrick O Toole
(@pmakgreb10) reported
from
Castlereagh, Northern Ireland
@virginmedia hi my tv is down and can't get through on the phone line. Can you please advise how I can get some help?
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Interdimentional Wolf 🎮🇯🇲🇩🇴#BLACKLIVESMATTER
(@DigiCellWolf) reported
@virginmedia Yes both. I don’t have many devices connected to my broadband so I’m confused as to why the service is both average
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Dawn Scott
(@SoulfulMinx) reported
@virginmedia This has been going on for months, though? I’ve tried everything! We have CCTV hardwired via a TPLINK, that’s fine, so it’s the WiFi that’s the prob, everything buffers and it drops out. The TiVo box resetting isn’t new either. VM mobile has been terrible for more than a year.
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Starr
(@LightsOutStarr) reported
@virginmedia Tried it already, tried it on my housemates phone & it does the exact same thing. We have a booster upstairs & I am in the room right next door to the router. Everyone in the house has connectivity issues all day everyday on the 500mb package.
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Interdimentional Wolf 🎮🇯🇲🇩🇴#BLACKLIVESMATTER
(@DigiCellWolf) reported
@virginmedia I called the team, they ran through a couple checks i.e. coverage in my area, any outages or problems with the service in the area. This turned up nothing. They asked me to reset the router which also did nothing. I still waiting to still waiting for a solution from 4 months ago
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Haley
(@halesabailsa) reported
@virginmedia AS I HAVE SAID - YOUR team have said it’s an AREA FAULT so why can someone not text/call with an ETA or if the ETA changes - you have the fault and updates so update me. How do I escalate my complaint as I have already asked for a manager that has not called?
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Ele Reid
(@EleReid) reported
@virginmedia Hello - been trying to change names on a contract for months but can’t get through to customer services. Any advice?
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Sonny W 💙 🇪🇺
(@pompeygirl73) reported
@virginmedia Seriously unimpressed with your customer service. Have given all the security details over but still not getting the help we need. You are making it too difficult for people who actually need to speak to a human being!
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Citroën Acadiane - aka Mat Tuck 🚘 📷 📚 🏳️🌈🎵
(@CitroenAcadiane) reported
@thedogman_918 @virginmedia Depending on where you live if you switch provider check that the provider has their own equipment in your local exchange. If they piggyback service on to BTs equipment you can end up with speed problems as BT will prioritise their own customers.Try Plusnet, BT without the shite.
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Mark
(@mabmab71) reported
@virginmedia I can't be bothered to go over all this AGAIN just check my previous (numerous) correspondence with you via this social media page. I'm sick of answering the same questions over and over again. There's a problem with #virginmedia in CV5 Coventry again. It needs fixing.
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Marko
(@Markobhoy) reported
@virginmedia I also left the laptop on to hopefully converse with a human and they finally responded at 4am, then said something along the lines of “you haven’t responded, I will assume we have resolved your issue”. It’s a joke. Yesterday, all I got was “speak to technical”.