Virgin Media

Virgin Media Outage Report in Ballyclare, Northern Ireland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ballyclare, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballyclare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ballyclare, Northern Ireland 10/07/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ballyclare, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Carrickfergus, Antrim and Ballymena.

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City Problem Type Report Time
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomNewtownabbey Internet
United KingdomBelfast Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ballyclare, Northern Ireland

Latest outage, problems and issue reports in Ballyclare and nearby locations:

  • CllrMichaelLong Michael Long (@CllrMichaelLong) reported from Belfast, Northern Ireland

    @superbowler4 @virginmedia They are terrible.

  • Dermo1888 Dermdog ☭ (@Dermo1888) reported from Belfast, Northern Ireland

    @virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint

  • jerrylangradio Jerry Lang (@jerrylangradio) reported from Holywood, Northern Ireland

    Hey Virgin Media Business… what’s with the bad service.. no service all day… not a good service at all..!! @virginmedia

  • christine160586 christine (@christine160586) reported from Belfast, Northern Ireland

    @virginmedia @Francesca090900 There us no option for loss of TV service, only for broadband and calls.

  • isabelsbaby kimbo (@isabelsbaby) reported from Castlereagh, Northern Ireland

    @virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim

  • Flomoll Annie Mc Cartney (@Flomoll) reported from Belfast, Northern Ireland

    Just another day of poor @virginmedia service. Going crazy. All that money and useless service. Can’t get through on phone. Insane.

  • Hudd84 Conor Huddleston (@Hudd84) reported from Belfast, Northern Ireland

    No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.

  • DJJarlath 🎧Jarlath🎙️ (@DJJarlath) reported from Newtownabbey, Northern Ireland

    @virginmedia can you please let me know if there is a problem with my internet connection BT36 5HF Northern Ireland

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia No! I've just spent 26 minutes trying to get through, so I'm just going to pester you on here instead. I've raised three separate complaints to no avail. My only recourse is public humiliation. For a communications company you're really very poor at it.

  • lilmissymoo90 Lauren Blair♥ (@lilmissymoo90) reported from Belfast, Northern Ireland

    @virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it

  • SeanJPMcKee Seán MacAoidh (@SeanJPMcKee) reported from Belfast, Northern Ireland

    @virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia you've surpassed yourselves this time! 50 days without broadband and yet another promised date of reconnection passed with no communication or explanation. I refuse to waste another sunny weekend waiting for your useless 'customer services' to lie to me.

  • BeauSooth Gerry McCrudden (@BeauSooth) reported from Belfast, Northern Ireland

    @virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day

  • Dermo1888 Dermdog ☭ (@Dermo1888) reported from Belfast, Northern Ireland

    @virginmedia Never mind, send me my deadlock letter

  • beezlebum Sir Bee (@beezlebum) reported from Whiteabbey, Northern Ireland

    @virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.

  • EmmetMcDB Emmet McDonough-Brown (@EmmetMcDB) reported from Belfast, Northern Ireland

    @okaygeraldine @virginmedia That’s one for @consumerlinda G. I’d give them a call, I’m astounded they can charge you when you move to an area they don’t service. It feels very very wrong.

  • beezlebum Sir Bee (@beezlebum) reported from Belfast, Northern Ireland

    @virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.

  • bertford bertford no DMs (@bertford) reported from Newtownabbey, Northern Ireland

    @sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.

  • Anna_McD91 Anna Poland (@Anna_McD91) reported from Belfast, Northern Ireland

    @virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?

  • beezlebum Sir Bee (@beezlebum) reported from Newtownabbey, Northern Ireland

    @virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Davidm0nty David Montgomery (@Davidm0nty) reported

    @virginmedia is it acceptable to share or discuss a customers account details with another customer? Still waiting on a response from your customer services #GDPR

  • GemRedford_FMN Gemma Redford (@GemRedford_FMN) reported

    2yrs of trouble with @virginmedia. Every solution is to upgrade,£120 a month yet out of date equipment,buffering,no ondemand/catch-up.Ring to cancel & 5 depts all try upgrade.Give notice and WiFi goes off every 5 mins,is this a ploy to get us to ring again so you can try upgrade?

  • RawleyChirs Chirs Rawley (@RawleyChirs) reported

    @mattgreencomedy @virginmedia Wait until you try and cancel! that's when the fun really begins. An absolutely disgraceful company.

  • kotch_the First Space Lord Kotch (@kotch_the) reported

    @mattgreencomedy @virginmedia Had more power cuts and other issues this year than since I moved to Kent 7 years ago. (5 power cuts, 2 serious internet outages versus 0 power cuts and 1 brief mobile phone issue). Almost like the infrastructure is falling apart and nobody gives a ****.

  • DougieTodd Dougie Todd (@DougieTodd) reported

    @JazzerStix @virginmedia I wouldn't bother. I've sent 3 online complaints to them in the last 2 months - they don't call you and don't actually deal with your complaint properly. Latest response was that they suggest I call when I've been getting nowhere with them on the phone already. Another 2hr call!

  • NowHearThis1 Steven Michael Macdonald (@NowHearThis1) reported from South Shore, England

    @virginmedia @Mikeper81999705 This is what I'm tweeting about. It's no information that the internet is down, I know my internet is down. Customers for some odd reason, might want to know why??

  • KerryMWales KerryM (@KerryMWales) reported

    @virginmedia And under data protection rules it is your responsibility to ensure I have opted in not for me as a customer to have to ‘opt out’ anyway.

  • RodBarnes1 Rod Barnes (@RodBarnes1) reported

    @virginmedia I HATE VIRGIN MEDIA. THEY SUCK. MY BROADBAND SUCKS. IT TOOK 10 MINUTES TO UPLOAD THIS.... PROBABLY.. I GAVE UP WAITING SO MAYBE IT NEVER DID...... COUNTING THE DAYS UNTIL I CAN CANCEL MY SUCKY VIRGIN MEDIA BROADBAND. DIAL UP HERE I COME.

  • joe_mckeown2001 Joe Mckeown (@joe_mckeown2001) reported

    @VirginMedia sort your **** internet out

  • NCWellFit Neil Crawford (@NCWellFit) reported

    @virginmedia I’m not giving up precious time to just go through the same process & achieve nothing. You continue to ask questions & when I repeat my answer; yet again, you do nothing. Please read the notes, see just how embarrassing your service has been, & have someone contact me directly.