Virgin Media outages and service status in Ballymena, Northern Ireland

Problems in the last 24 hours in Ballymena, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballymena, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ballymena, Northern Ireland

Latest outage, problems and issue reports in Ballymena and nearby locations:

• 
  WTF! (@Garlic_Icon) reported 4 minutes ago from Antrim and Newtownabbey, Northern Ireland

  @virginmedia No, I never thought I needed to, I thought the whole point was that's it's wireless broadband. Connecting something and getting a fast reading will make no difference to myself and my family as we struggle to stream or game on our wireless devices.

• 
  Geordie On Your Radio 📻🔊 (@radiogeordie) reported 5 minutes ago from Ballyclare, Northern Ireland

  @virginmedia any update on the cabinet outage in BT39?

• 
  WTF! (@Garlic_Icon) reported 14 minutes ago from Antrim and Newtownabbey, Northern Ireland

  @virginmedia "aren't guaranteed?" They've been terrible from day one. After 6 months as a customer you clearly overpromise on your capabilities. My speeds at the moment are probably no better than dial up

• 
  Pete Kirk (@peterhkirk) reported 21 minutes ago from Ballyclare, Northern Ireland

  @virginmedia I accept more customers are working from home including myself however after a year I would expect a company such as @virginmedia to adapt and do everything within their powers to improve their service, not worsen!!??

• 
  Geordie On Your Radio 📻🔊 (@radiogeordie) reported 25 minutes ago from Ballyclare, Northern Ireland

  @virginmedia The status page says everything is ok but when I phoned the advisor said there was a problem in the area.

• 
  Pete Kirk (@peterhkirk) reported 30 minutes ago from Ballyclare, Northern Ireland

  @virginmedia Having spent nearly three hours tonight trying to speak with someone with no luck I would like to know how customers get in touch, how they can get a solid service and when @virginmedia will cop onto what is acceptable as a business provider?? 😡

• 
  Geordie On Your Radio 📻🔊 (@radiogeordie) reported 31 minutes ago from Ballyclare, Northern Ireland

  @virginmedia could do with hiring a load of people out of work to work from home. The call wait time is horrendous. About the 10th attempt to get a problem resolved...

• 
  Pete Kirk (@peterhkirk) reported 40 minutes ago from Ballyclare, Northern Ireland

  When is @virginmedia going to be called to order by authorities. How is possible they get away with customers on hold for hours, broadband service levels vastly below power and to rub salt in, @virginmedia think it is acceptable to increase their fees? Enough is enough, @CISASUK!

• 
  Geordie On Your Radio 📻🔊 (@radiogeordie) reported 51 minutes ago from Ballyclare, Northern Ireland

  @onairwithgareth @virginmedia Seems to be network wide mate, stations VM business line keeps dropping too.

• 
  WTF! (@Garlic_Icon) reported 57 minutes ago from Antrim and Newtownabbey, Northern Ireland

  I see I'm not the only unsatisfied customer of @virginmedia out there. Twitter full of disgruntled customers who are effectively being defrauded paying for a service they don't get.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colin Burman (@ColinBurman) reported 6 minutes ago

  @virginmedia I currently have a contract with Virgin Media for a mobile phone which I wish to terminate can you please advise me of a number I can call to sort this matter out Unfortunately I cannot call 202 because the current phone is broken Thank You Colin Burman

• 
  Shakermaker (@jonno153) reported 7 minutes ago

  @virginmedia hello, I’ve been having WiFi problems for some time now. I already have a WiFi pod in the home but if I move it then we get another dead spot. I have called about this but was told that I need to have a speed test below 30mbps.

• 
  John Bolas (@JohnBolashello) reported 7 minutes ago

  @virginmedia Good morning, many thanks for your help! I didn’t realise I could do that!

• 
  Deano (@deanspread) reported 8 minutes ago

  @virginmedia Well I’m at work now but it was working then going off for a couple minutes then back on all day. Then about 9pm went off for 20 mins then back on. Went on your page to check the service and it was saying nothing was wrong.

• 
  Paul (@Hamsolo1977) reported 9 minutes ago

  @O2 your app has been absolute garbage since the @virginmedia account integration, it’s a nightmare to login and payment options consistently fail to work, I’ve been a customer for many years but it’s this kind of nonsense that makes me want to take my business elsewhere.

• 
  mec337 (@mec337) reported 10 minutes ago

  @virginmedia my phone is not working again !! are there any issues with TW13 area. Before I waste my time again

• 
  Bob Ross 🐑 (@_malcolmsex) reported 12 minutes ago

  Virgin Media locked in when they heard I was moving Internet off at exactly midnight holy ****

• 
  David Kirk (@veyron_fan) reported 14 minutes ago

  @hamchester44 @_HenryMill You don't get why people are so into it. Did you see the price of f1tv? It's literally a fraction the price of Sky.... If you don't have a classic TV service like Sky or Virgin media, which many don't, you're only option is rubbish NowTV sports pass for over £30 a month!!!

• 
  John M (@john1mccarthy) reported 14 minutes ago

  @virginmedia I'm shocked!! Someone actually called me just now. Albeit 4 days late, but I guess that's just how you guys work. No real news, I'm still not due any form of service from you until May 14th, so a bit of a waste. Amazing what a bit of negative pr on X can do

• 
  It's mom not mum (@rchcool) reported 17 minutes ago

  @virginmedia @sabrevan Yes can you please explain the issue? Repeated occurrences means we can’t rely on the service until you confess the problem and whether it has actually been solved or if you’re just applying temporary fixes to avoid paying compensation to customers