Virgin Media Outage Report in Antrim and Newtownabbey, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Antrim and Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Antrim and Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Antrim and Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Antrim and Newtownabbey.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Wi-fi | |
| Belfast |
TV | |
| Antrim |
TV | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Antrim and Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Antrim and Newtownabbey and nearby locations:
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kimbo
(@isabelsbaby) reported
from
Castlereagh, Northern Ireland
@virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim
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Sir Bee
(@beezlebum) reported
from
Belfast, Northern Ireland
@virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.
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Gerry McCrudden
(@BeauSooth) reported
from
Belfast, Northern Ireland
@virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia you've surpassed yourselves this time! 50 days without broadband and yet another promised date of reconnection passed with no communication or explanation. I refuse to waste another sunny weekend waiting for your useless 'customer services' to lie to me.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.
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Sir Bee
(@beezlebum) reported
from
Whiteabbey, Northern Ireland
@virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It's been off for 3 days now!! Absolutely nothing. Had problems when I moved also a few months ago, kept taking the wrong address down and I basically paid for 3 weeks without service, now this.
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I've just spent 26 minutes trying to get through, so I'm just going to pester you on here instead. I've raised three separate complaints to no avail. My only recourse is public humiliation. For a communications company you're really very poor at it.
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia Never mind, send me my deadlock letter
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bertford no DMs
(@bertford) reported
from
Newtownabbey, Northern Ireland
@sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.
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Seán MacAoidh
(@SeanJPMcKee) reported
from
Belfast, Northern Ireland
@virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.
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Amanda Ferguson
(@AmandaFBelfast) reported
from
Belfast, Northern Ireland
@virginmedia Hi. It now 4 hours since I started trying to resolve your billing mistake using your WhatsApp messaging service. I have had to explain myself more than half a dozen times. Please check the details and resolve the matter asap. Thank you. Amanda
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia both tv and broadband have been down for well over 24 hours now. Not good enough! Any reason for this?
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Anna Poland
(@Anna_McD91) reported
from
Belfast, Northern Ireland
@virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?
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Conor Huddleston
(@Hudd84) reported
from
Belfast, Northern Ireland
No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Back
(@ARBack1) reported
@virginmedia You’re not listening. Your service is down in the whole area. When will it be fixed and how much compensation will I get
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💜🟣Sandra Meunier
(@sandra_actress) reported
@virginmedia is it because im leaving next month that the service is non existent?!? Paying till the 7 July, I’d expect service till then ?!?
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Mark Jones
(@_jonesmark) reported
Hey @virginmedia I’m having HD channel problems. Picture scramble and pixelation. Only seems to be with the Euro football sources. Adverts are fine (lol). Is this is a known problem ? Broadband is fine.
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Garry Egan 🏴☠️
(@gazzahead) reported
I’d live to see some vulture fund buy virgin media Ireland.. watch them asset strip it snd **** em all out in the street … so they might understand what it feels like
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clare madge
(@stacc99) reported
@virginmedia I have tried for the last 4 days to re connect our virgin TIVo following a house move, I’ve made a number of calls and been on hold for 40 minutes + each time only to be cut off constantly! We have wifi but NO TiVo at the new house! HELP!!!
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Maeve McQuillan
(@Maeve_McQ) reported
VIRGIN MEDIA PLAYER IS DOWN #LoveIsland
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Taylor
(@TaylorJP28) reported
@virginmedia If I click reschedule, it won't cancel the booking I've already got, will it?
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Tarina
(@auroraphoenixtv) reported
@virginmedia To me even though I'm already paying €117 for your services... So pray tell why I should be responsible for another €50 just for your technician to come in unplug a cable plug in a new one and then say there is no issue. Yep been there before. The modem overheats and defo needs
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Johnny Hamilton
(@SwissKrono_JH) reported
@virginmedia you’re service is so bad
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Tarina
(@auroraphoenixtv) reported
@virginmedia The virgin website test network link doesn't actually work in Ireland. The speedtest do you really want to know the results of that today? Because I'm not sure 198mbs lives up to the gigabit speeds. Getting the equipment replaced requires an engineer's visit which is chargeable