Virgin Media

Virgin Media Outage Report in Antrim and Newtownabbey, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Antrim and Newtownabbey, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Antrim and Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Antrim and Newtownabbey, Northern Ireland 12/11/2024 17:30

December 11: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Antrim and Newtownabbey, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey and Antrim.

Loading map, please wait...
City Problem Type Report Time
United KingdomBelfast Wi-fi
United KingdomBelfast Internet
United KingdomBelfast Internet
United KingdomNewtownabbey TV
United KingdomBelfast Wi-fi
United KingdomBelfast Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Antrim and Newtownabbey, Northern Ireland

Latest outage, problems and issue reports in Antrim and Newtownabbey and nearby locations:

  • Domsball Dominic Bryan (@Domsball) reported from Belfast, Northern Ireland

    @virginmedia It was showing a fault this morning but it now tells me everything is fixed. However the WiFi continues to come and go ever few minutes. I have reset twice but there is still a problem ongoing from 10.00 last night.

  • MGR1980 Rossi's Rovers (@MGR1980) reported from Belfast, Northern Ireland

    @virginmedia evening, we recieved our quick start package but the account needs to be activated. We have two young kids and have been a few days without service. I have used the text service but haven’t received a call back.

  • MGR1980 Rossi's Rovers (@MGR1980) reported from Belfast, Northern Ireland

    @virginmedia evening, I was wondering if you could help, we received ourr starter package but the account needs activated, tried the text number but haven’t received a call back. My wife is a nurse and we have two small children and have been without internet for a few days now.

  • paboy113 Paboy (@paboy113) reported from Belfast, Northern Ireland

    Broadband is so frustrating. Family going nuts! I’m sure VM staff are trying their best to fix but not good enough. Been on off on off in BT4 (Belfast) for weeks. Router switched on and off with no improvement. Seriously thinking of closing top home package account.#virginmedia

  • Domsball Dominic Bryan (@Domsball) reported from Belfast, Northern Ireland

    @virginmedia To say your service is patchy at the moment would be generous.

  • MarkLunn Lord Mark Lunn (@MarkLunn) reported from Belfast, Northern Ireland

    @virginmedia I was wondering why I was getting more phone calls to the house and crap phishing emails, now I know the reason 😡

  • darrenMaginnes Darren Maginnes (@darrenMaginnes) reported from Belfast, Northern Ireland

    @virginmedia what’s the issue with your internet, this is two weeks in a row that you’re servers have had problems, how do you feel taking customers money and them not being able to use it then putting the charge up!!!

  • radiogeordie Geordie On Your Radio 📻🔊 (@radiogeordie) reported from Ballyclare, Northern Ireland

    @onairwithgareth @virginmedia Seems to be network wide mate, stations VM business line keeps dropping too.

  • weeefy weef (@weeefy) reported from Belfast, Northern Ireland

    @virginmedia Virgin don't seem to offer any kind of resolution to customer problems. Not even a complaints dept phone number.

  • radiogeordie Geordie On Your Radio 📻🔊 (@radiogeordie) reported from Ballyclare, Northern Ireland

    @virginmedia could do with hiring a load of people out of work to work from home. The call wait time is horrendous. About the 10th attempt to get a problem resolved...

  • belfastbabe66 mandie omalley (@belfastbabe66) reported from Castlereagh, Northern Ireland

    So after keeping me on hold for 53 minutes you just hang up on me, I appreciate your down to a skeleton staff but how rude, is this how @richardbranson is getting money to pay for his failing airway @virginmedia

  • MarkAT1985 Mark Thompson (@MarkAT1985) reported from Belfast, Northern Ireland

    @virginmedia Hi, thanks for the response. I have ran a test and showing no issues. The wifi continues to drop out and come back within a few minutes. It happens every few hours or so

  • larmour_andre Andrew Larmour (@larmour_andre) reported from Belfast, Northern Ireland

    @virginmedia brilliant service. Quick call to downgrade package/pause sports 35 mins hold and call just terminates. Bet if I stop paying the what is it £105 a month I’ll be cut off in minutes and phoned constantly for the outstanding money.

  • Bluebird_7777 Bluebird (@Bluebird_7777) reported from Belfast, Northern Ireland

    @virginmedia I've been trying to get thru on the phone since good Fri my multiroom box is broke it makes a squealing noise checks have been done an still dossnt work I need a new box but can't get to speak to someone wat can I do im paying for a service I can't use

  • Domsball Dominic Bryan (@Domsball) reported from Belfast, Northern Ireland

    @virginmedia Wish I could tell you it was better. But the internet is going on and off every few minutes. The service has been good for the last couple of months but since yesterday evening it has been terrible. Sorry.

  • seanddotmedotuk Sean D (@seanddotmedotuk) reported from Belfast, Northern Ireland

    @StephenStitt @virginmedia Their customer service team are fairly decent if you give them a call when they are available tomorrow. (They will probably ask you do do everything you've tried yourself though)

  • GGBelfast Grainne McKeever (@GGBelfast) reported from Newtownabbey, Northern Ireland

    @virginmedia Yes the service was completely down earlier today with no internet access at all.

  • d_pelissier David Pelissier (@d_pelissier) reported from Belfast, Northern Ireland

    @virginmedia another weekend, another outage... If that's to be the new normal, then perhaps your competitors will be better at handling it. #NoWiFi

  • lorenshanxn LAUREN SHANNON (@lorenshanxn) reported from Belfast, Northern Ireland

    @fashiontrain @virginmedia This is why I left them never got the internet speeds they promised the whole time I was with them

  • PattersonFionaA Fiona Patterson (@PattersonFionaA) reported from Belfast, Northern Ireland

    @virginmedia we’re all trying to work from home and the internet is down! You’ve got to be kidding! Sort it out please #virginmedia @Andypat3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnBhoy1964 John H1964 (@JohnBhoy1964) reported

    @virginmedia A Virgin Media bill. I have tried all day for 5/6 hours without any success and would like to speak with your customer service team on this matter.Can you advise me on the best way of contacting. Thanks for your assistance with this matter. Regards,

  • allen_coulson Gavin Coulson-Allen (@allen_coulson) reported

    @virginmedia why has my TiVo box been set back to factory settings. I’ve lost all my recordings, planned recordings, had to reset-up Netflix and Prime! Sick of such a crap service for the money you pay! Anyone else had this problem?

  • nordyteacher Craig (@nordyteacher) reported

    @sgraIRL @mjc0ughl4n @iamjameslumumba And if I don’t like the content on one particular channel on sky, I don’t cancel my subscription and go to virgin media… I change the channel (and maybe don’t watch that channel anymore.)

  • daljitsaund daljit saund (@daljitsaund) reported

    @virginmedia services down AGAIN in the Surrey area. Regular occurrence - every couple of weeks. Told service not back until 16:00 on 29/1. No broadband or tv until then.

  • DaveWilliams_2 Dave Williams (@DaveWilliams_2) reported

    @virginmedia @Jambobwana Today? I've been struggling to cancel my services since last week. Your feed and community forum are full of complaints about it. @MartinSLewis This could be one for you to ask Virgin about, please.

  • Ryan_Sleigh Ryan Sleigh (@Ryan_Sleigh) reported

    @virginmedia @VirginMedia_TV your service in Leicestershire is absolutely ******* **** please tell me why I should carry on paying for a service you don’t provide

  • catesanders Cate Sanders (@catesanders) reported

    @virginmedia I’ve been trying to get in touch all day regarding Bolt not working!

  • rovergw7 Graeme watson (@rovergw7) reported

    @virginmedia argh.... Feel like I'm in a black hole. Trying to talk to a human being is impossible!!!! Help required

  • anna_woolhouse Anna Woolhouse (@anna_woolhouse) reported

    @virginmedia My mums been trying on webchat for two days but as she can’t reply fast enough it’s taking her hours and no resolution. She has no Wi-Fi access either.

  • herrmann14 Daniel Herrmann (@herrmann14) reported

    @virginmedia Seriously you must have the worst customer service team in the world! Endless phone calls, packages being messed up, contracts changing/upgrading/downgrading! All I wanted to do was renew my current package! This needs sorting 🤬🤬 #poorcustomerservice #awful