Virgin Media Outage Report in Antrim and Newtownabbey, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Antrim and Newtownabbey, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Antrim and Newtownabbey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Antrim and Newtownabbey, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Newtownabbey and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownabbey |
Wi-fi | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Antrim and Newtownabbey, Northern Ireland
Latest outage, problems and issue reports in Antrim and Newtownabbey and nearby locations:
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Rob Tuomey 👑
(@RobTuomey) reported
from
Belfast, Northern Ireland
@virginmedia I’m unable to get any internet on my phone. I’ve had to log on to wifi to send this tweet. Is there something happening with the network at the moment?
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Sam “Ace” Rothstein 🇪🇺
(@Conor1971) reported
from
Dunmurry, Northern Ireland
@martinmcnally53 @virginmedia I’ve been with @virginmedia for nearly 15 years but will be changing at the end of the contract time in March. Terrible service. Basically taking money for nothing
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
When is @virginmedia going to be called to order by authorities. How is possible they get away with customers on hold for hours, broadband service levels vastly below power and to rub salt in, @virginmedia think it is acceptable to increase their fees? Enough is enough, @CISASUK!
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Mr Ross
(@MrRossICT) reported
from
Castlereagh, Northern Ireland
@virginmedia tried contacting your customer services number to be told straight away that you are too busy, who can I contact to fix an issue we are having?
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
@virginmedia Having spent nearly three hours tonight trying to speak with someone with no luck I would like to know how customers get in touch, how they can get a solid service and when @virginmedia will cop onto what is acceptable as a business provider?? 😡
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Courtney Briscoe Photography📸
(@courtexplores_) reported
from
Newtownabbey, Northern Ireland
@virginmedia hi, I’d like to file an official complaint about a manager who refused to pass us higher than his position, tried to force us to cancel our service and threatened to close the case while it’s still unresolved
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Pete Kirk
(@peterhkirk) reported
from
Ballyclare, Northern Ireland
@virginmedia I accept more customers are working from home including myself however after a year I would expect a company such as @virginmedia to adapt and do everything within their powers to improve their service, not worsen!!??
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia paid my bill the app says I’ve still something to pay and shows 0.00 this is messed up please help
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Geordie On Your Radio 📻🔊
(@radiogeordie) reported
from
Ballyclare, Northern Ireland
@virginmedia The status page says everything is ok but when I phoned the advisor said there was a problem in the area.
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Aaron
(@aaronmacn) reported
from
Belfast, Northern Ireland
@virginmedia if I’m gonna follow you support service, to text a problem to you, surely me waiting 48 hours later with no reply is a bit too long?
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liz
(@belfastkoala) reported
from
Belfast, Northern Ireland
@virginmedia @Sathnam What about helping the original poster @PippaCrerar as well, or do you only help famous people?
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Sam “Ace” Rothstein 🇪🇺
(@Conor1971) reported
from
Dunmurry, Northern Ireland
@martinmcnally53 @virginmedia It’s supposed to be some super fast internet but it’s broken more than it works and can’t change because of the contract
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Adrian Boyd
(@boyd_ar) reported
from
Jordanstown, Northern Ireland
@JAcheson_Eng @virginmedia I’m sure they all have issues at some point although I’ve had Sky Fibre Broadband and it’s been very good and the service support over the phone has been really excellent. I had an issue recently and it was sorted in 30 minutes over the phone.
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Dominic Bryan
(@Domsball) reported
from
Belfast, Northern Ireland
@virginmedia We have had broadband going on and off all day. Reset the hub, no better. Is there a problem in north Belfast.
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Paul Hamill
(@Pacman4370) reported
from
Whiteabbey, Northern Ireland
@virginmedia Still No one has contacted me. Poor service from @virginmedia poor broadband speed sand now poor customer service 👎👎👎
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Daniel Ryder
(@dryder11) reported
from
Belfast, Northern Ireland
@virginmedia holding for over an hour to speak to customer services - hung up and rang the sales as a “new customer” answered within 3 rings. I appreciate that your limited with staff but don’t forget your existing customers #frustrating
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Malachi O'Doherty
(@malodoherty) reported
from
Belfast, Northern Ireland
Is anypne else having trouble with @virginmedia or is it just us and oyr crap new #hub4?
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Andrew Larmour
(@larmour_andre) reported
from
Belfast, Northern Ireland
@AdeMcCann @virginmedia Same here BT6. Am very lucky am a mile from the office and in I went. But cut off at home with no warning and government advising us to work from home, this is poor.
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Lee Rutherford
(@LSRutherford) reported
from
Whiteabbey, Northern Ireland
@virginmedia How can I get help with an issue on my V6 box?
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Geordie On Your Radio 📻🔊
(@radiogeordie) reported
from
Ballyclare, Northern Ireland
@virginmedia any update on the cabinet outage in BT39?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Websper
(@MWebsper) reported
@virginmedia Only wireless. I've tried signal boosters, clearing its connection history, nothing works. The router actually switches its WiFi off for a while whenever I try to run any more than 2 things wirelessly.
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Kerry Taylor 💙
(@Kerry3011) reported
@medway_council can you give Virgin Media permission to dig outside my house to correct the damage next door has done to the cable as now I have no tv and no internet and a 16 year old climbing the walls - much appreciated
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Scotty B #55 Glasgow Rangers Champions
(@bellso19) reported
@virginmedia Thanks for your reply. That’s not the only issue and hassle I ha e had with Virgin. Six times I have tried to set up a direct debit and still no one has done it, cut off again last night for non payment! Called up paid it straight away. Believe it or not I might have to leave 1/2
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Jacki Hoskins
(@HoskinsJW) reported
@virginmedia Currently on hold via WhatsApp - for assistance- doubt that’ll help either - but have no choice
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Ian Paterson
(@IanPate13674909) reported
@virginmedia We have been through all this fir months now with no resolution. Your guys check the TVs connection and say it’s fine but it drops out constantly , throwing anyone connected our. We are on M200 fibre broadband and a wifi booster starter kit with no joy, still terrible
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angela b
(@angelab2711) reported
@virginmedia WiFi down AGAIN in N16.......😠😠😠😠
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Catherine Williamson
(@Cathy_Bongbong) reported
@virginmedia my WiFi has been dodgy for days. Can’t get hold of anyone. I have rebooted and checked connections many times. Can’t believe I’m spending over £90 a month for minimal service 😡
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Robert Pearman
(@titlerequired) reported
Wonder if @virginmedia outage is also being caused by Certificate Expiry...
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Damien Nana
(@DamianoNana) reported
@MartinSLewis @itvMLshow @virginmedia attempted several times to mess up my package, once still on contract they almost tripled the price from £27 to over £71 for exactly the same package (I have been with Virgin for almost 15 years apart from a small spell with Sky and still treat me like 💩
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tarren shaw
(@tazy201) reported
@virginmedia @EGX Can’t wait to leave virgin media shocking service in my whole area and no one bothers so sort main issue out