Virgin Media Outage Report in Dunmurry, Northern Ireland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunmurry, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunmurry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dunmurry, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Newtownabbey, Lisburn, Carrickfergus and Antrim.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Internet | |
| Newtownabbey |
||
| Lisburn |
TV | |
| Newtownabbey |
Phone | |
| Newtownabbey |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunmurry, Northern Ireland
Latest outage, problems and issue reports in Dunmurry and nearby locations:
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Tom Rowntree-Finlay
(@Tom_R_Finlay) reported
from
Newtownabbey, Northern Ireland
Cannot believe how @virginmedia treat their elderly customers. 75 year old women completly let down Have taken her money and delivered no services for two months. Disgusting to leave her isolated with No Sevices and no communication.
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Scott Dixon
(@ScottD_DJMS) reported
from
Belfast, Northern Ireland
@O2 @virginmedia still unable to sign in to the Priority app using virgin. Any advice or update please?
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Seán MacAoidh
(@SeanJPMcKee) reported
from
Belfast, Northern Ireland
@virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.
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Gareth O’Hare
(@GarethOHare3) reported
from
Belfast, Northern Ireland
@virginmedia Oh for many a useless hour. We then spotted engineers outside. He said he wasn’t here to install internet, but to find Toby box. I said it’s there, someone dug it up 3 weeks ago. He said someone couldn’t find it during the week. Short story, it’s found please help
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia Never mind, send me my deadlock letter
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It's been off for 3 days now!! Absolutely nothing. Had problems when I moved also a few months ago, kept taking the wrong address down and I basically paid for 3 weeks without service, now this.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.
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Conor Huddleston
(@Hudd84) reported
from
Belfast, Northern Ireland
No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.
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Amanda Ferguson
(@AmandaFBelfast) reported
from
Belfast, Northern Ireland
@virginmedia Hi. It now 4 hours since I started trying to resolve your billing mistake using your WhatsApp messaging service. I have had to explain myself more than half a dozen times. Please check the details and resolve the matter asap. Thank you. Amanda
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Johnny Hamilton
(@SwissKrono_JH) reported
from
Belfast, Northern Ireland
@virginmedia Don’t be so ridiculous. The app crashed you couldn’t even login. Utter shambles
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Victoria Gillespie
(@Torig1983) reported
from
Dunmurry, Northern Ireland
So frustrated with @virginmedia sat for ages on live chat reducing my package.. was going through final stages and suspiciously my broad band went down Coincidence??
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
@virginmedia No, I never thought I needed to, I thought the whole point was that's it's wireless broadband. Connecting something and getting a fast reading will make no difference to myself and my family as we struggle to stream or game on our wireless devices.
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Belfast B❄️❄️ks
(@BelfastBooks) reported
from
Belfast, Northern Ireland
Well done to @virginmedia’s off shore support team for taking a loyal customer of 24 years, treating them so insensitively that they’ve now cancelled their contract and will go elesewhere for phone, broadband and TV.
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
@virginmedia "aren't guaranteed?" They've been terrible from day one. After 6 months as a customer you clearly overpromise on your capabilities. My speeds at the moment are probably no better than dial up
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.
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WTF!
(@Garlic_Icon) reported
from
Antrim and Newtownabbey, Northern Ireland
I see I'm not the only unsatisfied customer of @virginmedia out there. Twitter full of disgruntled customers who are effectively being defrauded paying for a service they don't get.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia both tv and broadband have been down for well over 24 hours now. Not good enough! Any reason for this?
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Jim Doran
(@jai_dee) reported
from
Belfast, Northern Ireland
@virginmedia Just the one channel. The picture is jerking and freezing and has been for a good week now. As I said every other channel appears to be perfectly fine, it's just a problem with @wchannel
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Victoria Gillespie
(@Torig1983) reported
from
Dunmurry, Northern Ireland
@virginmedia Working now but annoying as has taken most of afternoon up... now waiting for pc to reboot and virgin media chat doesn't work on phone so kept being given to runaround and redirected to faq pages. .such a faff
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Mottershead
(@Ben_Designs) reported
@virginmedia I'll try the service checker as soon as it actually loads. Currently it's been loading for 3 minutes with no luck. I also would love to speak to somebody but don't have time to sit on a line for another 30 minutes to not have anybody pick up when I have a business to run. B
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Alex Beere
(@BeereAlex) reported
.@virginmedia feedback - if you're having problems with your call centres, at least give customers more than 2 options to cancel contracts 1) Call your call centers or 2) Can't believe I'm having to say this ..... send a letter (seriously) #shakesheadinshame
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𝖩𝖺𝗆𝗂𝖾
(@jcooke89) reported
@JAMESWOOD1988 @virginmedia Think I got to 1hr 9mins each time and it cut off. Live chat is just as bad. Shambles
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Celia_O ✝️🖤🇳🇬🇬🇧
(@CeliaEquality) reported
@LaraOyedele @virginmedia @Virgin Their customer service was the reason I changed providers, I hope you have better luck.
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Nella De Luca 💙
(@NellaDeLuca) reported
@virginmedia @virginmedia what’s the point to have a team replying to mgs but unable to engaged #virginmedia to provide solutions? We’ve been calling for 5 days trying to get a solution after we got disconnected by the cowboy but NO ONE cares!!! #poorcustomerservice
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mark palmer
(@MaverickMark) reported
@virginmedia any virgin broadband customer having regular dropouts - but being gamed by non-existent customer service & the attempt to wear you down over months before forcing you CISAS. Ofcom inform me if enough people make this complaint to them directly they will investigate.
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Gillstolemyride (The FGC Necromancer)
(@Gillstolemyride) reported
@virginmedia i have been on a hold for about half an hour now. Is your colleague still alive? can i solve my problem any other way? do you accept sacrifices of any kind?
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Kev Robinson
(@kevrobbo14) reported
@virginmedia terrible customer service as per, please don't blame covid as you've ways been the same
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Andy Clark
(@andyclark2011) reported
@virginmedia I’m paying for your 200mbps fibre and currently getting 14mbps. I’ve tried to contact your tech support but it just cuts off. How can I sort this? #virginmediadown
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Newbrook82
(@newbrook82) reported
@virginmedia I've been trying to get in touch since December. Your phone number doesn't work. Your live chat reply a day later if they reply. It's a shambles.