Virgin Media Outage Report in Harpenden, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Harpenden come from postal codes AL5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harpenden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harpenden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Harpenden, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Luton, Enfield Town, Bushey, Radlett, St Albans, Watford, Welwyn Garden City, Barnet, Letchworth Garden City, Stevenage, Hertford, Dunstable, Borehamwood and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Luton |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Enfield Town |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harpenden, England
Latest outage, problems and issue reports in Harpenden and nearby locations:
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Tangerine Stu of Stevenage
(@StuartLenney1) reported
from
Stevenage District, England
@virginmedia why can’t I send a Direct message I have a problem which needs sorting and I don’t want to publish it on here
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Patrick Hughes
(@Salientwork) reported
from
St Albans, England
@virginmedia No broadband at all. Have tried resetting router but doesn’t help. Green arrows flashing on front of router. When I call get sent to website; when I go to website it says call. Would appreciate your help!
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia can you tell me if there is an Internet connection problem in the Hitchin area please SG52SD. Haven’t had WiFi for 3 hrs now
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Nealsmartie
(@nealius) reported
from
Hemel Hempstead, England
Some real rubbish from @virginmedia at the mo..broadband outage bordering 24 hours, I bet they don’t contact me with a compensation offer, I’ll no doubt have to chase it...
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Vivek Srivastava
(@Vveksrivastava) reported
from
Watford, England
@virginmedia Can u not have some1 in the right team look in2 it or virgin works in silo’d team who can only say “thats not something I can do”? The exp has been exactly that as when you dial in customer service & pass through security as they transfer you to pre-install there is no handover
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.
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Rachel Wiles
(@rachwiles) reported
from
Hertfordshire, England
@virginmedia please can you let me know how to contact you? I pay a stupid amount of money to you each month for all your channels and still can’t watch football on my phone/device - disgraceful
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia ive just wasted 30 minutes of my time on the phone to your billing customer service. I have an outstanding complaint that no one is helping with dating back to July re end of contract price rises £30 to £54 with no communication prior. Please offer a resolution.
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@virginmedia This is unacceptable. I’ve been told by @virginmedia that the internet will be down in my area until 4 pm! How are people meant to work? #CustomerService #CustomerExperience
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Philip Berryman
(@philip_berryman) reported
from
Barnet, England
One month now of hassle trying to instal fibre optic. @virginmedia constant hassle. Promised engineers that don’t arrive, promised call backs that never happen, 4 hours on hold, engineer installing wires incorrectly, 4 weeks and still no service. Cannot run business! Help!
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Vivek Srivastava
(@Vveksrivastava) reported
from
Barnet, England
@virginmedia I was promised a call today from the case manager after she would have discussed the issue with the area manager, sadly no update! Disappointed again!!!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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David Walton
(@Notlaw7) reported
from
Hatfield, England
@virginmedia what is going on in Hatfield, Herts? No internet since 1.30pm, website says fix by 11.15pm yesterday! People have to work from home. No info? Very bad show.
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia yet more appealing service from @virginmedia firstly you fail to transfer names@of an account holder and then, when you do, you get it wrong and cut me off. 30 minutes to get a call answered, absolutely disgraceful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin
(@m44rte) reported
@virginmedia Yes, but I wanted the 1st of the month. Never come across anyone where you could not choose your day and the 1st is a pretty popular one
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Simon J Wardle
(@SimonWardle6) reported
@virginmedia No outage according to your app however multiple neighbours are having the same issues.... router resetting itself, loosing connections....unusable service
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Theresa Martin
(@MartinTkmartin) reported
from
Limerick City and County Council, Munster
My #saoirview isn't working I can only get RTE1& RTE 1 + VIRGIN MEDIA 1 , RTE JUNIOR & PLUS 1 , It's an LG smart tv less than 2 ½ yrs old with Internet I've reset it and returned numerous times also replaced aerial in flroof Any help appreciated 🙏
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Matt
(@TrueGilbertine) reported
.@virginmedia late payment charge on a direct debit that hadn't changed in 18 months, then you take out the payment following month. What's going on? These are your problems and I'm paying the price?
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CJ
(@TANK_1701) reported
@djh1307 @nothing_human @virginmedia damn
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Cal Cleary
(@calcleary) reported
@sarahmufc93 @virginmedia I’m having the same issues
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Helen Ruggles
(@HelenRuggles3) reported
@virginmedia I have a formal appolgy from Kellycommunications md yet Virgin media whom we are personally holding accountable liable for damages as to terminate us ignored thisall equality law so this is a breaking of law my choice verbal two ways they refuse to look at the true evidence
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Helen Ruggles
(@HelenRuggles3) reported
@virginmedia So we got a terminated accused us of totally untrue allegations we have £500 paid as credit for discrimination go check the account. They wrecked bt line 27 years ago shocking bullying we got asked to call we did to have phone put down on us
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StoniePDmcfc
(@StoniePDmcfc) reported
@virginmedia Phone working that's how I knew it said fixed by 4 only the important stuff has gone down TV and internet
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Chris J
(@mrcj300460) reported
@virginmedia No help GT via WhatsApp how do I Cable text? Number just Keeps searching