Virgin Media

Virgin Media Outage Report in Harpenden, Hertfordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Harpenden come from postal codes AL5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Harpenden, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harpenden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Harpenden, Hertfordshire, England 05/09/2025 17:10

May 09: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Harpenden, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Luton, London, Hemel Hempstead, Bushey, Enfield Town, Watford, Radlett, Letchworth Garden City, Harpenden, Amersham, Stevenage, Hitchin, Hatfield, St Albans and Barnet.

Loading map, please wait...
City Problem Type Report Time
United KingdomLuton Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHemel Hempstead Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Harpenden, England

Latest outage, problems and issue reports in Harpenden and nearby locations:

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia slow internet in NW9 - please help!

  • LisaYidetteWHL Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    Anyone else in Hemel Hempstead having issues with sodding #Virginmedia internet? As in its beyond crap? Mine has gone down again and I now cannot work! Fuming 😡😡 And they tell me 3 days to get someone out!

  • Dan_lutonbear dan@randrhotrodimports (@Dan_lutonbear) reported from Luton, England

    @virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband

  • REDROBB1967 ROB FARACE 💙 (@REDROBB1967) reported from Barnet, England

    @virginmedia Will do but I have been having issues for over 24 hours now.

  • LisaYidetteWHL Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    @virginmedia Hub which they said will take 3 days!! 🙄🙈😡 I have had a catalogue of issues with Virgin over the years. I expect some recompense & I don't mean the '£8 after 48 hours has passed' insult I was told today. Been with Virgin since you took over NTL. Where's the customer loyalty?

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • PaulClayton25 Paul Clayton (@PaulClayton25) reported from Stevenage District, England

    @virginmedia WiFi isn’t a 100% but tv is working fine. I’m pretty sure that I am paying too much for just WiFi and tv, on my account says I have a phone line which I never had??

  • REDROBB1967 ROB FARACE 💙 (@REDROBB1967) reported from Barnet, England

    @virginmedia Back again! WiFi down again since just before 2. Nothing about issues online & have done the online WiFi test which says everything is working but none of us can get online for work or school.

  • Dan_lutonbear dan@randrhotrodimports (@Dan_lutonbear) reported from Luton, England

    @virginmedia 1st issue not being able to change address from 1 property to my new address (new build). 2nd issue trying to speak to someone to cancel our account.

  • LisaYidetteWHL Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported from Hemel Hempstead, England

    More **** with @Virginmedia - Paying well over £100 a month and now can't get any internet connection and cannot work from home! So I will not be paid. After hanging on for an eternity they say 3 days till a new hub can be sent out! Disgrace. That won't pay my bills 😡😡😡

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • PaulClayton25 Paul Clayton (@PaulClayton25) reported from Stevenage District, England

    @virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • Rebeccadundon1 Rebecca Dundon (@Rebeccadundon1) reported from St Albans, England

    Losing the will to live here @virginmedia Trying to get my hub upgraded, website says please call us for free upgrade.. Can't get through on the customer service number. Help please

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • YehudaAronovitz Yehuda Aronovitz (@YehudaAronovitz) reported from Barnet, England

    @virginmedia my phone suddenly won’t make calls. Can receive, text and is the same in different handsets. Been on hold for custserv for ages. Text service is taking too long too. What is going on?

  • Dan_lutonbear dan@randrhotrodimports (@Dan_lutonbear) reported from Luton, England

    @virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡

  • mrmarkgale Mark Gale (@mrmarkgale) reported from Hemel Hempstead, England

    @virginmedia Honestly, do you think 2.92mb when I'm paying for 500mb is acceptable. Been a customer for 20 years, I can't wait to leave you!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported

    @neilc5017 @virginmedia It's a months notice mate but good luck getting through to anyone, it took us almost 10 days to finally speak to someone to cancel, disgusting customer service

  • amritsanghera Amrit Sanghera (@amritsanghera) reported

    @virginmedia I've called to cancel thats fine however the email states I've been put onto a new plan therefore you have mis solded me a new policy without my Consent. I've called to cancel not renew. On webchat today I've been advised my TV and broadband hasn't been cancelled. Still no reply

  • Chris55858897 Chris (@Chris55858897) reported

    Virgin Media is busy everyday which really doesn’t help its customers. OFCOM is extremely busy with Virgin Media customers as well. You keep asking me the same question, I’ve told you why I’m trying to contact Virgin Media. A large price increase whilst within my contract period.

  • imjoshhbu josh (@imjoshhbu) reported

    @virginmedia @ItsCallumBowyer help my boyfriend right now lazy virigins !!

  • jimbobalula1 jimbobalula (@jimbobalula1) reported

    @virginmedia I work for a living. I can't get to a phone at 8am to wait for ever for a reply. I wish I'd just cancelled as I was intending to. The only decent response is from you people on Twitter but you can't help really, just pass us on, the rest of customer service is hopeless.

  • Claudine_Allen Claudine Allen (@Claudine_Allen) reported

    @virginmedia In chrome Browser window earlier before I knew broadband was down I was waiting for page to load a page loaded with an IP address that chrome flagged as unsecure and the page had large red button saying click here to resolve internet issues. This page was not from virgin

  • San17travel San17 (@San17travel) reported

    @virginmedia I have finally managed to get through yesterday. However, I have been given false information. Please confirm the O2 deal I was given has been cancelled as per my discussion with your customer services.

  • BarryPHooper Barry Hooper MCIM FCIPS (@BarryPHooper) reported

    @virginmedia Today but I have been told you can’t help or sort out the issue and I still have to wait 20 days! Why?

  • danrwilliams82 Dan Williams (@danrwilliams82) reported

    @virginmedia It was never a bolt on when we had it previously. I feel like we have been misled here!

  • liiiiiinag Lina G (@liiiiiinag) reported

    @virginmedia Wel itz disgusting wen people have ill heaLths they dont need dis STRESS make sure itz highlighted itz funny quick response on here but waiting hours 2 actualy get through 2 speak 2 a Human & wen u actually do dey cut u off or leavein u hanging & never get back 😠