Virgin Media Outage Report in Leybourne, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leybourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leybourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leybourne, Kent, England
The most recent Virgin Media outage reports came from the following cities: Tonbridge, Gravesend, Gillingham, Chatham, Bexleyheath, Sevenoaks, Swanley, Maidstone, Royal Tunbridge Wells, Grays and Coldblow.
| City | Problem Type | Report Time |
|---|---|---|
 Tonbridge |
Wi-fi | |
| Gravesend |
Internet | |
| Gillingham |
Internet | |
| Gravesend |
Internet | |
| Chatham |
Internet | |
| Bexleyheath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leybourne, England
Latest outage, problems and issue reports in Leybourne and nearby locations:
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
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David Carpenter
(@dizzleeducation) reported
from
Bexleyheath, England
@GreenwoodUlrike @virginmedia No problems here with @zeninternet 😜
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵💫🤯
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
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Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia Thanks. Looks like estimated fix is 12th January which will be nearly a week.
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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Liam Stanley💙
(@SeasideAPNP) reported
from
Sutton at Hone, England
@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ray
(@javacw) reported
@virginmedia problem still occurred after the promised 1:30pm, rang your cs again having a dude repeatedly refused all my request over the phone and claimed can not understand anything of my words. gg. ofcom there we go
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Peter Lee
(@peterlee7395) reported
Hi @virginmedia please could you provide at least one method of getting tech support? Your live chat sends me to WhatsApp where I get told you can’t receive any more technical queries. I have a fairly simple question about why the connect app doesn’t work properly.
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Vonnie
(@vonnieface) reported
@virginmedia what a week indeed! Finally thought I’d solved the TV issues we’ve had for months with a new box, that’s buggered after 4 days and in the middle of a World Cup I need to wait a week for an engineer! Sort out your customer service!!!
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Digger
(@DiggerPup) reported
@virginmedia And is if by magic... I can login now... note for future - its not the device, or account. Its the o2 virgin link!
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Para
(@ParaSightPlays) reported
@virginmedia Wow. Stellar help. Make a complaint and wait for up to (surprise) a month for an answer. Fantastic concern over an issue caused by Virgin Media. No urgency at all. Just wait two months for a paid service.
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Kez67
(@Kez671) reported
@virginmedia how much longer am I going to be without broadband? Why am I paying for a service I'm not getting? Why are you increasing contract prices if you can't sort out issues quickly, I should be getting a refund🤬
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A Fairweather
(@stomm_uk) reported
Shoutout to @virginmedia - no internet until the 15th now due to your techs cutting thru my fibre line. Ironically in an attempt to fix a speed issue previous installers caused. After playing some customer service tennis, your CSR recommend I be supplied a dongle temporarily 1/2
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ray
(@javacw) reported
@virginmedia Looks like there are issues in your postcode affecting your services There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates.
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Jonathan Creaser (M0XXJ)
(@jonathancreaser) reported
Hi @Virginmedia after several days of my landline not working, it's miraculously started to work again despite a visit from your engineer not due until this Saturday. Your IVR is awful. How do I get to speak to someone about getting a credit on my account for no landline service?
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Simon Price
(@tvr137) reported
@virginmedia Thanks but it's not me 'feeling this way' - the reality is that whether work was required or not, as a paying customer, Virgin have a duty to keep me informed along the way - not ignore me and bury their heads in the sand.