Virgin Media Outage Report in Leybourne, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leybourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leybourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Leybourne, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dartford, Chatham, Maidstone, Coldblow, Tonbridge, Grays, Royal Tunbridge Wells, Gillingham, Gravesend, Rochester and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Internet | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Maidstone |
Internet | |
| Coldblow |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leybourne, England
Latest outage, problems and issue reports in Leybourne and nearby locations:
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barney Bizzle 🏴
(@papashizzler) reported
@virginmedia Internet is so slow, can’t connect to it half the time,
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Adam Cannan
(@AdzC7) reported
@virginmedia @CornishCracker should be automatic that service update
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Matthew
(@Matthew_Mc_D) reported
@virginmedia @O2 @itvtakeaway Your Internet service is abysmal
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Adam Cannan
(@AdzC7) reported
@virginmedia broadband still down in PL6 8 , went off at 21:45 last night whole estate affected #estover not just my house , your service status says all services are fine which isn’t the case ! Please sort this out @Plymouth_Live nothing on your website
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia I've been giving a number of different reasons, all of which are simply templatised responses from the call centres. Nobody actually wants to listen to the fact that there's no signal coming through to the box outside my home. Reasons given invoice:
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mumrah
(@unstoppable_85) reported
@virginmedia Your WhatsApp has not responded for 3 days. My call has still not been answered and you're making up excuses. Is this the level of service at virgin media?
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Gavin Lambert
(@gavlambert76) reported
@virginmedia They tried to update network settings apparently. But as I don't always have the SIM enabled it failed. I think they sent a new SIM to an old address in the UK. I live in China. I now get a message 'SIM not provisioned'.
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia But, either they don't show up, or I'm told there the repull is done. I've said these correspondences because I was planning on packaging them up and sending them to any authority that would consider this service as negligent and ignorant. I can wait a couple of days till Monday.
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Abhimanyu Parikh
(@NotAbhimanyu) reported
@virginmedia Yes, Tuesday is fine. I would request you to enquire whether all the hours worth of notes have truly been taken as I'm told by your execs. And if so, I would truly appreciate an honest response as to why there's been no help from VMED despite the months' worth of empty promises.
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челси
(@chelsea6rown) reported
Just been told we made our wifi provider VIRGIN MEDIA on the basis that we would receive a £50 just eat voucher. We have not even received the voucher and we also have god awful wifi