Virgin Media Outage Report in Sheerness, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheerness, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheerness and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sheerness, Kent, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Maidstone, Gillingham, Wickford and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| Chatham |
Internet | |
| Southend-on-Sea |
Internet | |
| Chatham |
Internet | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheerness, England
Latest outage, problems and issue reports in Sheerness and nearby locations:
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Brian Glover
(@brianglo) reported
from
Sittingbourne, England
@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Jonnie Jensen
(@JonnieJensen) reported
from
Maidstone, England
@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Hughes
(@shoozy1888) reported
@virginmedia @virginhelp The broadband has been terrible for the last 3 weeks, it comes on for five minutes then off again, when we follow the instructions to reboot, it still doesn’t come on and tells us there is a problem in the area and it should be fixed soon, terrible service
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Gav
(@Gav003) reported
Sproadic internet for over a week @virginmedia in E4, so bad have had to buy a 5G sim card and router - what is going on?
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steven jackson
(@Archtech_design) reported
@virginmedia Still very sporadic, nothing actually works phones down, tablets down, PC’s down, paid tv services down, I see you have requested my address account number etc, I think not!! If you send a DM I may reply but not on a public platform, more un-professionalism!!!!
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Sonal Khimji
(@sonalkhimji) reported
@virginmedia my elderly vulnerable parent’s broadband is not working since last Thursday. She’s been told to book a technician. Your call handler only offered her next Thurs. She told them she’s not at home. Call h said she will have to keep the appt or pay £25. Bully tactics VM
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Alex
(@Alex94047348) reported
@virginmedia I waiting for 12 hours in an empty house for my WiFi to be set up yesterday and no one turned up despite being promised at 5pm someone would arrive before 7. No one has since contacted me. Absolutely appalling service.
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J
(@Jamestwittor_) reported
@virginmedia how do I go about ordering a replacement sim? Tried mine in a couple of phones and getting a really poor 4g signal
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Dashedchris
(@Dashedchris) reported
@virginmedia This is a copy of the message you sent me Hi, it's Virgin Media. Before we can install your Broadband on Fri 02 Dec we need to do some external work You won't have to be there while we work. Please reply CONFIRM if this is okay, They never show up 🤬
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Todd 🇧🇧💪🏾🎮
(@ToddGM246) reported
@virginmedia You guys managed to fix it in 27 hoours
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Gail McMurray
(@mcmurrayg) reported
@virginmedia @TheO2 Worst customer service I have ever experienced in my whole life! Round and round in circles for what should be a simple problem, bot, back to a bot speak to a human and you would be as well speaking to a bot as they don’t understand anything
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duckduckclaire
(@duckduckclaire) reported
@virginmedia YOU ARE CAUSING ME SO MUCH STRESS. Please provide me with an email address so I can contact you about my ongoing complaint.