Virgin Media Outage Report in Hildenborough, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hildenborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hildenborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hildenborough, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Tonbridge, Orpington, Sevenoaks, Maidstone, Royal Tunbridge Wells and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hildenborough, England
Latest outage, problems and issue reports in Hildenborough and nearby locations:
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Ann Hepper
(@AnnHepper) reported
from
Aylesford, England
@virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scoobster
(@Khybarstani_) reported
@virginmedia That is blatantly not a factual statement, the agents i have spoken to have been abysmal, and not ready to help at all with issues.. the language barriers are also an issue.
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Erm a door slammed
(@SmaugTheHorder) reported
@virginmedia Just spent 2 hours trying to move my service with you to our new house. It took me 37 mins to move all other services in total. Apparently you can’t supply my new house 3 roads away and are going to charge me £31 because I’m “in” a contract that finished in 2019?
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Erm a door slammed
(@SmaugTheHorder) reported
@ceri1w @virginmedia Indeed I moved to text from the movers bot and had to resented the same information over again, then we tried calling were put on hold and disconnected after 2 minutes. While the sales team have no problem calling our landline with regularity
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Michael Lyle
(@MichaelLyle3) reported
@virginmedia Rang again. They couldn’t help as can't get through security, can't complain as can't get through security; my Grandad literally cannot hear on the phone
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David England
(@DavidEngland55) reported
@virginmedia Ok thanks at least for responding to me. I realise there is nothing you can actually do. If they won't answer phones or help renew my contract then I'm not sure what to do. I'm not sure you can help apart from telling me to do the same things that currently don't seem to work.
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Riz Malek
(@RizMalek) reported
@virginmedia So tell me what are your actually doing to help me?
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Dominic Stewart
(@Rekka) reported
@virginmedia Why do i have to sign a new 18 month contract to upgrade from M500 > 1gig? Why cant I just go to your website, upgrade and pay you more money every month. Why does everything have to be so difficult? Instead you've just lost yourself a customer.
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simon broughton
(@simonbroughto16) reported
@virginmedia It said no problem but my internet is down and the signal for virgin tv is extremely spotty
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Katherine Nagle 💙
(@Hollymum28) reported
@virginmedia my elderly parents have received appalling service. No phone since Thursday. Engineer visit today cancelled. Have had to go through all the checks they have already done 4 times. Still no phone! Unacceptable! Sort it out Virgin!
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paul sissons
(@paulsissons) reported
@virginmedia hi i made a complaint and they got back to me saying i need to phone up and do this wich i have done twice now and still no further forward so i will be stopping my direct debit and going elsewhere