Virgin Media outages and service status in Wateringbury, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Wateringbury, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- Internet (50%)
- TV (25%)
- Wi-fi (17%)
- Total Blackout (8%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wateringbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wateringbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wateringbury, England
The most recent Virgin Media outage reports came from the following cities: Gillingham, Maidstone, Chatham, Sevenoaks, West Malling, Tonbridge, Royal Tunbridge Wells, and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham
|
TV | 9 days ago |
|
Maidstone
|
Wi-fi | 10 days ago |
|
Chatham
|
Internet | 10 days ago |
Community Discussion
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Virgin Media Issues Reports Near Wateringbury, England
Latest outage, problems and issue reports in Wateringbury and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Mark Gould (@yiddo71) reported from Rainham, England@virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia To be fair, the TV is better via Virgin and download speeds are good too (most of the time) but you fall down on broadband reliability, upload speeds and landlines costs.
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England@coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.
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Russell Lancaster (@Russlanc269) reported from Tonbridge, England@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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MNovius (@MarcusNovius) reported from Tonbridge, England@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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Sue Groves MBE (@SUEG46) reported from Rochester, England@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Athaina (@CharrLady_) reported from Sutton at Hone, England@virginmedia We've been told it's down to a power outage, so area fault.
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Liam Stanley💙 (@SeasideAPNP) reported from Sutton at Hone, England@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
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Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Rohan Seal (@Rohanseal221B) reported from Maidstone, England@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy T (@andrewtalbot72) reported@virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…
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Sally Briars (@SallyBriars) reported@virginmedia what is going on in Leicester LE2 to not have any service? done every troubleshooting step and my router comes back on my phone just says connected without internet nothing is working! One minute the service status is fine the next it says intermittent signal fix it!
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andrea crosby (@andreac14064810) reported@virginmedia And yet two days later the email I was promised has not arrived I’m not surprised it’s your usual poor service take money from customers but very little help
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AlanCarey (@atcdecorating20) reportedJust paid again through @dazn and working fine so it’s a @virginmedia issue
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Garry Walker (@GarryWalker) reportedToday I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.
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luke (@Burns12L) reported@brownbill_scott @virginmedia Same lad been down for like 2 hours now
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ORIGINAL GOONER JOHN (@1947originalgo1) reported@virginmedia @gblondon1 The new virgin box has a mind of it's own, some days it decides not to record, other times it it decides to delete all your recordings. I will give it a couple more months if it continues as it has done in the past I will cancel it. I have been with virgin for over 20 years.
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Daniel Baillie (@watfordfc09) reported@virginmedia I am leaving your service clearly you cannot understand someone that is in hospital and they are unable to pay a bill and you cannot extend any agreements that are made. The service is restricting so I’ve spoken to sky and I will be considering their options because
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LP (@____LP____) reportedJust been ghosted by @virginmedia AI chat bot. Never been ghosted by someone designed to reply to every message before.
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welshcake74 (@Welshcake74) reported@virginmedia Yes. It was the bereavement team that have the most awful and length process. So I’m doing it online. But I still had to wait on the phone and have the cancellation of contract spiel even though we aren’t cancelling. Just a poor process and no consideration for the customer