Virgin Media Outage Report in Sompting, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sompting, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sompting and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sompting, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Burgess Hill, Haywards Heath and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Worthing |
TV | |
| Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Worthing |
Internet | |
| Brighton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sompting, England
Latest outage, problems and issue reports in Sompting and nearby locations:
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Mark Ford
(@fordie) reported
from
West Worthing, England
Anyone else in BN12 having broadband issues on @virginmedia?
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Steve Love
(@SteveAfterlight) reported
from
Brighton and Hove, England
@virginmedia We tried valiantly. After being let down again on the basics of simply getting us our equipment and getting us online we did eventually manage to speak to someone. Thankfully we managed to cancel and go back to Sky and never need to deal with Virgin Media ever again!
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
My god @virginmedia sort it out!! The whole streets been complaining for months. Loads have left your service now. You've replaced the junction box. What you gonna do next, waggle a squirrel and see if that fixes it?
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@megyesischwartz
(@schstsc1) reported
from
Brighton and Hove, England
@virginmedia 45 minutes to get through to a person. Told them I wanted to leave. They put me on hold and cut me off! Goodbye Virgin - Hello Sky (the @skytv package is £70 cheaper). @virginmedia customer service is a disgrace
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia what’s happening with the tv service in the BN2 area?of Brighton it’s been fine all day and now I’m getting a broken up picture the same thing happened at the same time last night too
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
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Bob the 🐬
(@bobthe_dolphin) reported
from
Brighton and Hove, England
@virginmedia Hi, can you elaborate on why Brighton fibre was so horrifically terrible today? In 8 hours I got 3 hours work done....
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
Hello @virginmedia WiFi down in BN1. Send help. Don’t know if you’ve noticed but we’ve been asked to WFH. Current stays: unable to.
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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shannon
(@Shannonmanuel_) reported
from
Brighton and Hove, England
@virginmedia been 2 days and our WiFi still not working ! Tried resetting and turning on and off again !! Pls help , we are students who neeeeeeed WiFi
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia I have no tv service what’s going on this is 3 nights running now that the picture has all broken up and suddenly it won’t even load the channels I’m paying £130 for this it’s not good enough
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JUMPSTART
(@JumpstartUK) reported
from
Sompting, England
9am on Thursday morning. Day one of second lockdown. Virgin Media is down. #virginmedia @virginmedia get it sorted. I’m in Worthing.
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia After over 3 hours and on my 3rd agent I managed to report it. The call was a scam, saying that my wifi was too slow and trying to get to my laptop. When I twigged and refused they became abusive and threatened physical abuse.
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
And also @virginmedia if you reply to me with one more bot. I'm going to Dedicate every free hour I have for the next month to writing a fleet of bots to get people to leave your sucky service. So stick that up your bots.
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
You bunch of cheap *** fraudsters @virginmedia . Invest in your infrastructure. Invest in your tech support. You really need a government watchdog don't you. You clearly can't be trusted to be a private company
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia I’ve been trying to message with your help section for 3 hours now - had 2 agents introduce themselves then disappear. All I want to do is let them know the details of someone pretending to be Virgin who tried to scam me then threatened me this morning. Not good.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Just back up after 4 hours down...
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful
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BradleyGeorge2001
(@Bradley16535324) reported
from
Brighton and Hove, England
@virginmedia RIGHT SERIOUSLY YOU NEED TO SORT OUT YOU INTERNET THAT YOUR PROVIDING BECAUSE IT IS AN ABSOLUTE EMBARRASSMENT, it is a waste of money paying for this appalling service we are receiving you don’t Evan deserve a half star review. SORT IT OUT AND SORT IT OUT NOW!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝐰𝐚𝐥𝐥𝐢𝐬
(@asitwallis) reported
@virginmedia hi my dad has been trying to cancel our virgin account for over 5 hours now, first was an hour on the phone where he were eventually cut off and then almost 4 hours with the live chat/whatsapp team? this is shocking customer service.
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imtious sheikh
(@ImtiousSheikh) reported
@ClaireKavanag19 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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milly
(@millyjxo) reported
@virginmedia my partner is being charged for cancelling his account even though we spoke to your team two weeks ago who agreed there is nothing to pay. When we call, all the notes on his file have been deleted and we get hung up on when asking to speak to a manager, can you help?
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James.
(@jamestweedale) reported
@virginmedia No is still haven't been able to get through. Your phone system doesn't work, the keypad options do not move me through the options, I just keep going round the first set
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Fahima
(@Fahima73893221) reported
@virginmedia, compare to some other broadband providers, Virgin media charges premium amount and yet when there's fault, you do not have enough engineers/ technician in place for them to come next day or the following day to fix a fault!I'm absolutely horrified with your service!
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imtious sheikh
(@ImtiousSheikh) reported
@asitwallis @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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Erin
(@ErinRdesign) reported
I think Richard Branson is one sadist guy, that world wide pain of trying to cancel your virgin media account 👿
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Mario Avossa
(@MarioAvossa) reported
@virginmedia Why? Can you cancel my account? If not then theres not much point really.
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Amran Ahmed
(@amranioahmeda) reported
@O2 other companies have had price increases. I rang Virgin Media about my broadband price increase as it was also a new contract. They applied a reoccurring discount to offset the increase. Easily done. Happy customer = loyal customer. I look forward to leaving O2...
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imtious sheikh
(@ImtiousSheikh) reported
@aliye263 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back