Virgin Media

Virgin Media Outage Report in Sompting, West Sussex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sompting, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sompting and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sompting, West Sussex, England 03/18/2025 17:30

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sompting, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Burgess Hill, Haywards Heath and Hove.

Loading map, please wait...
City Problem Type Report Time
United KingdomWorthing TV
United KingdomWorthing TV
United KingdomBrighton Internet
United KingdomBrighton Wi-fi
United KingdomWorthing Internet
United KingdomBrighton Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sompting, England

Latest outage, problems and issue reports in Sompting and nearby locations:

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @TheParkView1 @vmbusiness They are dreadful. We have @virginmedia and regularly use service. And have to argue to get any compensation back 😡

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Worthing, England

    Dear @virginmedia #VirginMedia Your customer service abilities are proper shit. With love.

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia I’ve raised 2 complaints and had £5 as a goodwill gesture which is quite frankly insulting. The ofcom regulations states £8 per day for every working day after 48 hours of no service. By my calculations I should of had £24 off my bill. Fri to tues is 48 working hrs then tues-fri

  • panda_creative Panda Creative Ltd (@panda_creative) reported from Sompting, England

    @Paul_667 @virginmedia Nope, not had that problem mate, the only problem is getting this phone line moved over, for such an easy task they do seem to be making it very VERY complicated.

  • EL_FLOREZ_ END OF LEVEL BOSS (@EL_FLOREZ_) reported from Brighton and Hove, England

    @virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...

  • katestar Katie ⚔️ (@katestar) reported from Worthing, England

    @virginmedia I've tried rebooting it several times, and checked the cables are all secure although noone has been home all day so they've not been touched and it was working before I left but not working when we got home at 4.30pm

  • CrossMediaNet Allan Cross (@CrossMediaNet) reported from Brighton and Hove, England

    @virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.

  • mike_the_frog Mike Coombes (@mike_the_frog) reported from Shoreham-by-Sea, England

    @virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia And yes I rang on the fri pm as soon as it went down. I rang consistently the whole week

  • PeterNooneComms Peter Noone (@PeterNooneComms) reported from Worthing, England

    Couldn't watch Eng v NZ game yesterday on @virginmedia because the ITV picture was appalling. Just switched on for the Wales v SA game exactly the same issue. Time to switch from this very expensive flaky service. #nothappy

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia The £5 was given as a result of my complaint. I don’t know why you kept harping on about intermittent service. I had NO SERVICE WHATSOEVER FOR 1 WHOLE WEEK!! Nothing, not a bean, no tv, no internet, so please stop saying intermittent service!!

  • macfarlane1 Paul Macfarlane (@macfarlane1) reported from Worthing, England

    @virginmedia what the hell is happening to your service been told by your customer service broadband and tv down at the moment yes a neighbour 2 doors down on the same street has all there service WHY LYING TO ME Even checked service status and reports no known issues

  • CrossMediaNet Allan Cross (@CrossMediaNet) reported from Brighton and Hove, England

    @virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.

  • mike_the_frog Mike Coombes (@mike_the_frog) reported from Shoreham-by-Sea, England

    @virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia It just came off my bill but I rang and expressed that it should have been more and they would look into it but I’ve not had a response. You’re going to fob me off with intermittent service but perhaps you should have sent someone round to check but then you’d have to pay out l!

  • 619Ballard Sam Ballard (@619Ballard) reported from Littlehampton, England

    @bobster76 @virginmedia Maybe their WiFi is down 😂😂

  • vickyleech75 Vicky Leech (@vickyleech75) reported from Littlehampton, England

    @virginmedia Could not offer services at new address so contract cancelled-now telling me I owe £200 & will send bailiffs round-despite murmurous phone calls to get this sorted & raising an urgent complaint 6 wks ago. Have taken advice from @Ofcom and @CISASUK Utter disgrace.

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Worthing, England

    @virginmedia Media. And No. It was just to highlight how shit Virgin have been. And why should I repeat myself. Read up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CSR_Michael Mike Rogerson (https://bhre.social/@CSR_Michael) (@CSR_Michael) reported

    @virginmedia We've discussed the package more than enough, thanks. You offered a better rate to another customer clearly in the same position as us and then rudely and repeatedly dismissed our attempts both to get a fairer offer and to cancel.

  • CodeBeard Phil Harvey 😷 (@CodeBeard) reported

    @virginmedia It is poor customer service because you are telling me (a customer) that it’s policy and not thinking about the impact of the service disruption on customers. Not providing the service paid for (including intermittent) should be compensated for.

  • traceydavis20 tracey davis (@traceydavis20) reported

    And virgin media don’t real care told us to cancel if not happy

  • micklyttle81 Micky Lyttle (@micklyttle81) reported

    Hello @virginmedia can someone contact me please? We have no internet and apparently I cant speak to anyone until tomorrow to restore my service's? Customer since day 1 and due now looking to renew.. you can't disconnect our internet on a day no one is available to chat to. help

  • lendowska Ela (@lendowska) reported

    @virginmedia Virgin doesn't care if I am online or not - you are the service provider of internet which hardly ever works. I am usually online for 10-15 min and after that the connections is gone.

  • jsishodia Jenander Sishodia (@jsishodia) reported

    @virginmedia Hello ..my broadband is down and am unable to report fault because it keeps asking for pressing the keys from the password which I haven’t set and there is no option to chat and no email address to report fault.

  • jsishodia Jenander Sishodia (@jsishodia) reported

    @virginmedia Its HUB 3 and till now was Solid & Flashing Green but its Solid Orange and yes I have checked there is no service outage in the area..I have checked the physical connection many times and have also rebooted multiple times

  • vossyan_ David McGurk (@vossyan_) reported

    @virginmedia I was promised to get Netflix as a free sign-up bonus a few months ago. Netflix was listed in my confirmation email but the email with my activation code never arrived. I've tried contacting through other methods but it's been no use, is there anything you can do?

  • jasonbushell86 Jason Bushell (@jasonbushell86) reported

    @virginmedia Hi there, no lights(does the hub4 have lights other that the ring?; which is lit white) carried out the reset and now my Ethernet connected devices cant find the hub at all. Wifi working albeit slow using the default pass after reset.

  • jasonbushell86 Jason Bushell (@jasonbushell86) reported

    @virginmedia No lights, did a reboot and 1 port found the hub again. giving me a speed between 5-18mbps, a few weeks ago it was over 150 (i'm on 250 but I was ok with 150). I've tried using different Ethernet cables on different devices so i dont think it's a cable issue