Virgin Media Outage Report in Bury St. Edmunds, Suffolk, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St. Edmunds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury St. Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Bury St. Edmunds, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Thetford and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Wi-fi | |
| Bury St Edmunds |
Total Blackout | |
| Bury St Edmunds |
Internet | |
| Bury St Edmunds |
Internet | |
| Haverhill |
Internet | |
| Haverhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bury St. Edmunds, England
Latest outage, problems and issue reports in Bury St. Edmunds and nearby locations:
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
-
Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
-
Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
-
🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
-
Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
-
Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@11_konrad @virginmedia Well, I’m in a contract now. Been very good for me until the past few days. Potentially moving home in a few months so I will cancel the contract and change provider then.
-
Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
-
Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
-
Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
-
Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
-
bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
-
Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
-
Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
-
Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
-
Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gavin Hannon
(@GavinHannon56) reported
I have the volt deal. So I also now have o2 too. They have being atrocious too. Loss of signal tonnes of times. Customer service between @O2 & @virginmedia have being awful. I only moved from @sky due to getting a better deal from you’s but honesty I never had a problem with sky
-
Karlos
(@Snypa666) reported
@virginmedia I am so disappointed. I signed up on 8th for M100 @£24 a month for 18 months. Some tech glitch meant I was being charged the full £44. Called up for help. After 1 hour on phone, speaking to loads of people and getting no where. I gave up and cancelled my contract. 😔
-
crochet addict
(@crochetaddict15) reported
@virginmedia wifi box turned up today & it doesn’t work. Have spent hours on phone with someone & can send an engineer next week. The problem is we have 3 week old newborn twins and the wifi controls our heating. They say they can’t send an engineer today! How is this helpful!?
-
Nom Berridge & Sherwood Wards
(@SherwoodBerrid1) reported
@bamford_tony @virginmedia Yep tried virgin after being with sky for 17 years, never again
-
Kevin Hatfield
(@KHatfield1308) reported
@virginmedia Same services just considerably reduced costs, long standing customer whose contract had price walked, offered new deal, which subsequently couldn’t be provided so as hoc discount added to reduce price. Did have to cancel a corrupt sim order on virgin mobile though.
-
alexleedee
(@AlexLeeDee) reported
@virginmedia Hello! Had fibre installed today, seemed fine. All day it's been dropping connection and devices are disconnecting. Is this a common first-day problem or do I have a larger issue that needs fixing?
-
Marcus sharp
(@Marcussharp10) reported
from
Nottinghamshire, England
@bamford_tony @virginmedia mine always going down worst Internet provider going
-
Gavin Hannon
(@GavinHannon56) reported
@virginmedia Hi, I’m fed up of trying to contact you’s through all your channels. Simply no point. Have just become a new customer. I’ve had WiFi black spots. TV’s all out of sync. Boxes constantly rebooting. Tv quality poor. I could go on. I can’t even get through to cancel.
-
Kristian Bartlett
(@KrisssBart) reported
Watch it be another ******* issue with @virginmedia and @DestinyTheGame for some reason
-
Steve
(@Sheedyss) reported
@virginmedia your online customer service is very poor 07533 051809 is not fit for purpose. Here’s a crazy thought - TALK to your customers