Virgin Media Outage Report in Bury St. Edmunds, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St. Edmunds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury St. Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Bury St. Edmunds, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Bury St Edmunds and Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds |
Internet | |
| Thetford |
Internet | |
| Thetford |
Internet | |
| Thetford |
TV | |
| Haverhill |
Phone | |
| Thetford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bury St. Edmunds, England
Latest outage, problems and issue reports in Bury St. Edmunds and nearby locations:
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@11_konrad @virginmedia Well, I’m in a contract now. Been very good for me until the past few days. Potentially moving home in a few months so I will cancel the contract and change provider then.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rahil Butt
(@RahilB_24) reported
@virginmedia I also have a complain reference number. Is there anything you can do with that? Or once again, no way you can help no matter what evidence I have?
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Ian Smith
(@Dubainosaurus) reported
@virginmedia I keep pointing out in my calls to the customer service team that it will be the cable from the road to the house. New technology/cable outside. New technology/cable inside - however from path to house using existing cable over 20/25 years old! Change that to RG11 = Fixed!
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DILRAJ
(@dilrajsachdev) reported
One thing I learned about @virginmedia , when they give date for something , NEVER trust or rely on it.
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Gogo
(@GogoHimself) reported
@virginmedia Well not me but my dad but recently we had problems with the payments so I'm just trying to get us in contact to talk to someone
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stephanie albanese
(@stephaniealban1) reported
@virginmedia Absolutely and it was paid. Now we are getting more bills with late fees attached and customer service refuse to talk to us until we pay it!
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Bina Kantaria
(@binakantaria) reported
@virginmedia It just takes one poorly trained agent to ruin the customer's experience. My experience today has definitely been poor and my perception of the service has gone from bad to worse. Lets see what happens next....
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Bina Kantaria
(@binakantaria) reported
@virginmedia It takes only one poorly trained agent to ruin the customer experience. This happened in the first 3 minutes of the call. Lets see what happens next...
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stephanie albanese
(@stephaniealban1) reported
@virginmedia Ongoing for nearly two months and have spent a lot of time in phone calls trying to resolve the issue. But we’re not paying money that is not owed!!
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Darthspence🌟
(@darthspence) reported
@Prownage_T @virginmedia cheers man I have just submitted a report, I aint even that fussed about the money although would be cool if they could get it back. Just pissed off with the overall service
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cheryl pearce
(@CherylPearcePR) reported
@virginmedia I’ve raised a complaint with virgin media over a week ago and haven’t heard back. How do I speak to the complaints team. Customer care say they can’t see details