Virgin Media Outage Report in Saltney, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltney, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Saltney, County of Flintshire, Wales
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Runcorn, Wrexham, Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Internet | |
| Runcorn |
TV | |
| Runcorn |
Internet | |
| Ellesmere Port |
||
| Ellesmere Port |
Internet | |
| Wrexham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltney, Wales
Latest outage, problems and issue reports in Saltney and nearby locations:
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone
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HLM
(@HelenLMoran) reported
from
Garston, England
I hate to call a company out online but @virginmedia are awful
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Kev James
(@djkevjames) reported
from
Runcorn, England
Help please @virginmedia is there a problem in the Wa74et area ?
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Kara Orford
(@KaraOrford) reported
from
Garston, England
@virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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Bronwyn Galloway
(@GallowayBronwyn) reported
from
Garston, England
@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.
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Rich
(@richdavies123) reported
from
Ellesmere Port, England
@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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Kev James
(@djkevjames) reported
from
Runcorn, England
Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever
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Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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harry
(@harrydispirit) reported
Every time I fork out for the boxing it doesn't work @virginmedia @btsport sort it out
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RSN | Metalqueersolid @ home
(@MQS_FGC) reported
I genuinely think @virginmedia have some of the worst customer service going, imagine trying to charge someone someone more who’s currently having a total loss of service?
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BeardedChicken
(@beardedchickenZ) reported
@Redelmo89 @virginmedia I have the same issue so hopefully be fixed soon.
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Emma
(@emmagilbert33) reported
@virginmedia anyone else having issues trying to get the fight on after purchasing it??
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Tommy McDaid
(@tommomc86) reported
@virginmedia @Tyson_Fury @DillianWhyte It’s not working
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Horton
(@joshuahorton21) reported
@calgill_ @virginmedia I’ve got the same issue.
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Alex Borwick
(@a_borwick) reported
@virginmedia I have just been hung up on while trying to cancel my account... this service is astounding, now after you have wasted 2 hours of my time this afternoon you need me to call back tomorrow, to fix the problem that has been caused by your systems
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Andrew norton
(@Android1060) reported
@virginmedia @JimDelos02 Can you advise on the current black screen issue? I want to watch the undercards!
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Joshua
(@Joshua50227705) reported
@BTSportBoxing @virginmedia just bought the event and all I can access is a error message, how do I fix this?
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Fliss 🌞
(@ward_fliss) reported
@virginmedia paid for the Tyson fury fight and just have a black screen… seems lots of us do.. please help!