Virgin Media Outage Report in Saltney, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltney, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Saltney, County of Flintshire, Wales
The most recent Virgin Media outage reports came from the following cities: Runcorn, Wrexham and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Internet | |
| Wrexham |
Internet | |
| Runcorn |
Wi-fi | |
| Runcorn |
Wi-fi | |
| Ellesmere Port |
Total Blackout | |
| Ellesmere Port |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltney, Wales
Latest outage, problems and issue reports in Saltney and nearby locations:
-
Bronwyn Galloway
(@GallowayBronwyn) reported
from
Garston, England
@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
-
Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
-
Kara Orford
(@KaraOrford) reported
from
Garston, England
@virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp
-
𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
-
Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
-
Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
-
Michael Pyne
(@MickPyne) reported
from
Ellesmere Port, England
@virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin
-
Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
-
Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
-
MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
-
jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !
-
jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
-
The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
-
The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
-
Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
-
Rich
(@richdavies123) reported
from
Ellesmere Port, England
@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
-
HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone
-
HLM
(@HelenLMoran) reported
from
Garston, England
I hate to call a company out online but @virginmedia are awful
-
Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
-
MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Haroon Abid🔴⚽
(@HaroonAbid47) reported
@virginmedia service is not working in Cheltenham
-
HorseBiro
(@emmryanuk) reported
@virginmedia I've been waiting over 2 hours to get a response from your team via the chat. I then completed the form to raise a complaint but when I clicked the submit form it cleared. So I'm complaining here instead.
-
Jojo
(@crazyoyo) reported
@virginmedia Beware there is a problem with messages @virghinmedia is replying and asking for card details!!
-
Pim Minderman
(@PimMinderman) reported
@ServicesVirgin @virginmedia to all people, there will be construction 🚧 for the Virgin Media Broadband in SW4 and London untill the 22nd (!) (!) of January. So brace yourselfs, this is going to be horrible. #virginmedia #virginmediadown #virgin
-
lisa murphy
(@LisaMurphy67) reported
@virginmedia No no updates I was told via Twitter of the red no and end date and time if I call it just says a complex network issue and no fix date it’s like getting blood out of a stone
-
Kev Mather
(@cxkev) reported
@virginmedia Yes wired connection is ok, only via WiFi is an issue, but I'm within close range to router
-
js
(@maverick330ci) reported
@virginmedia But most upsetting thing are the lies and deception you get speaking to customer support what support and what is a customer it seems to be nothing
-
Xtinct5055
(@tiagocamara2004) reported
@virginmedia my internet is not working at all it can’t even reach my room which means that I can’t attend my online lessons. It’s really becoming a problem so can someone help
-
Sarah
(@sarah1973_jane) reported
@virginmedia Apparently our whole postcode is down due to someone in our postcode using some sort of equipment that is throwing the whole internet for our postcode. Until they find who it is we have no internet. This has been going on since December!
-
Alex
(@JudgeDewie) reported
@virginmedia I think you know my gripe is not with the price rise but the fact that new customers get a better deal than loyal customers. It’s a poor marketing ploy. May win you a few new customers but will lose you customers like me who have been with you for a decade.